Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbby was our sales negotiator when we contacted Cluttons Wapping and we couldn't have asked for a better one! From day one, she understood exactly what we were looking for and proposed a flat to us a couple of days before it hit the market, which turned out to be exactly what we wanted! Abby and the team also went above and beyond their role by gathering extra information to reassure us about the purchase, such as meeting minutes from shareholder meetings. We're extremely happy with Abby and the team at Cluttons Wapping and we can't wait to show them the renovated flat!
Stefania · 5 August 2025
Agent replied · 23 August 2025
We're thrilled to hear about your positive experience with Abby and our Wapping team, thank you so much for taking the time to share. We can't wait to see your renovated flat - but in the meantime, wishing you the best of luck with the works!
★★★★★ 5/5
GoogleWe recently sold our apartment in Halcyon Wharf. Although it took a while as the apartment market is slow at the moment, Laura and Abby were both excellent. They kept us updated with everything that was going on, and once we had accepted an offer they helped us chase up the outstanding paperwork (solicitors, management company, etc) until we got it over the line.
They’re also super friendly and easy to deal with. I’d thoroughly recommend them as your estate agent.
Nicholas · 2 August 2025
Agent replied · 22 October 2025
Thank you for your wonderful feedback about Laura and Abby - we're delighted they provided excellent service throughout your sale. Your comments about their proactive approach to chasing paperwork and friendly communication style are exactly what we aim for at Cluttons. We really appreciate your recommendation and hope to help you with your property needs in the future!
★★★★★ 5/5
GoogleI recently rented a property through Cluttons and had a great experience. Both Tom and Alkis were extremely nice, professional and helpful throughout the whole process. Everything was clear and well-organised, so the move-in went very smoothly.
Most importantly, I always felt protected and looked after during the deal, they made sure all my questions were answered and that I was comfortable at every step. I’d happily recommend Cluttons, and especially Tom and Alkis, to anyone looking to rent in London.
Vladislav · 17 December 2025
★★★★★ 5/5
TrustpilotA genuine pleasure to work with!
A genuine pleasure to work with! We've had a handful of bad experiences trying to sell our flat, but Cluttons have been a real joy to work with. The handover from sales to lettings was seamless and they're such a helpful, friendly, accessible team. Big thanks to Lucy, Charlotte, Gemma and team.
Xanthe · 24 March 2026
★★★★★ 5/5
TrustpilotVery responsive and helpful in finding a London rental
We enquired about one of Cluttons listings, were greeted very quickly by Matt, who showed me the property within 2 hours and helped me through the offer forms on the spot. There were a few frictions of getting accepted with the property, but Matt was extremely helpful and responsive in getting it sorted out. Much better than other London estate agents who could not give a toss. I'd highly recommend.
Will · 17 September 2025
★★★★★ 5/5
TrustpilotDominique Roach shines
Dominique Roach is, quite simply, the best property manager I’ve encountered anywhere in the world. Not only does she outshine others at Cluttons, who manage our London flat, but she surpasses all property managers I’ve worked with globally. Dominique is the definition of responsive, never ignoring a single detail and always tackling challenges head-on.
Agatha · 21 January 2026
★★★★★ 5/5
TrustpilotAlkiviadis Kavouras is an excellent…
Alkiviadis Kavouras is an excellent residential support executive. He is a credit to Clutton's, with his keen attention to detail, his unceasing committment to delivering, his rapid response and follow-up, his integrity and complete reliability. Working with Alkis is a consistent pleasure, and I have a feeling of confidence and of being in secure hands. Thank you!
Karl · 9 December 2025
★★★★★ 1/5
Trustpilot⭐ 1 star £2,100 a month for an authentic medieval living experience
I rented a flat managed by Cluttons from January 2024, and the experience gave me a new appreciation for some of civilisation’s greatest achievements: locks, insulation, central heating, hot running water and the reply button on an email.
M · 19 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced. We take all concerns seriously and would really appreciate the opportunity to discuss your experience in more detail.
Please feel free to contact us at customerfeedback@cluttons.com with any further comments or suggestions you’d like to share, and a member of our team will be in touch.
★★★★★ 1/5
TrustpilotAtrocious- tenants safety compromised by Cluttons
One of the most inhuman and despicable organisations on earth- constant refusal to respond to maintenance issues by their idiotic London team has resulted in having to contact the police and council, as well as the building trust- a homeless man has housed himself inside our block due to Cluttons being incapable of responding to queries of a broken door for a full working week. You do not deserve to run a business when you put tenants life at risk and your staff and ceo should be in jail for endangering our lives. Real shit company!
VV · 7 June 2026
★★★★★ 5/5
TrustpilotWould use again.
I recently worked with George on a property purchase. He was always helpful and easy to get hold of. Would use again.
David · 23 July 2026
★★★★★ 5/5
TrustpilotBek Aripov Agent Review
We recently completed a purchase of a property that Cluttons marketed. Our agent, Bek Aripov from the Paddington Office was very supportive and proactive in keeping the progress of the transaction going. He was also very responsive to concerns, or points that need more clarity, which he was quick and accurate in addressing.
M.P · 5 November 2025
★★★★★ 5/5
TrustpilotWe sold an apartment through Cluttons…
We sold an apartment through Cluttons Tower Bridge branch. They guided us through a protracted process in a very professional way, always giving the impression that they were available to help and would ensure prompt resolution of any issues. George Barker of their team led this work and was exemplary, going out of his way to make the process easier for us. We would certainly use them again.
David · 14 July 2026
★★★★★ 5/5
GoogleHarry Ormonde (at Cluttons LLP, Wapping) is an excellent, top-rated estate agent. I had to move to London from Cambridge due to work and was looking for a furnished apartment with parking close to my new workplace. Harry found me this amazing apartment at Wapping which ticked all the items on my checklist. More importantly, the landlady had a bad experience with the previous tenant and needed a lot of assurance and convincing to let out the property to me. Harry was able to convince her on my behalf and was able to close the deal within a matter of days. Throughout the process, I have found Harry to be extremely professional, meticulous and an effective communicator. I'd whole heartedly recommend his services to anyone looking for a place in London. Cluttons LLP should be proud to have an employee like Harry working for them.
Een5afr · 11 December 2024
★★★★★ 5/5
TrustpilotI’ve recently just moved from Australia
I’ve recently just moved from Australia to London and i am exploring potential areas we’d like to move to and I had a great conversation with Justice at Cluttons Islington. She was so friendly & knowledgeable and really gave us great advice on the rental market in London. Thank you Justice & Cluttons!
Elana · 29 September 2025
★★★★★ 5/5
TrustpilotMy experience with Cluttons has been…
My experience with Cluttons has been outstanding over the years. They have helped us locate and purchase our flat and recently assisted in searching for a new rental. A special thanks to Brooke whose communication with us has been exceptional! She has gone out of her way to help us with viewings and keeping us informed on new properties in the market all whilst making us feel at ease. I would definitely recommend Cluttons to everyone!
Lisa · 13 December 2024
★★★★★ 5/5
TrustpilotThis review is for Abby Perry at…
This review is for Abby Perry at Cluttons Wapping. She was there throughout the purchase of my apartment in Wapping and was a constant help and reassurance throughout. It was a difficult transaction and it was so good to have the constant support and encouragement to get through the process. Many thanks. Joanna M
Joanna · 20 September 2026
★★★★★ 5/5
TrustpilotThe team at Cluttons Wapping went above…
The team at Cluttons Wapping went above and beyond on helping progress my sale. Their communication was excellent. Always helpful and keeping me informed when necessary. Highly recommended!
Sue · 14 April 2026
★★★★★ 5/5
TrustpilotThe team were professional in selling…
The team were professional in selling our property. The photographs and display in the window of their Tower Bridge office were excellent. They always had staff who were dressed well, spoke well and answered the calls and knew about the property when going in person to their office (unlike other Agents we had initially instructed). After viewings, they gave us detailed feedback which was helpful and they handled our buyers extremely well during a less than easy selling market time.
Helen · 8 March 2026
★★★★★ 5/5
GoogleFrom first listing online to handing over keys to the new tenant 14 days later, Laura & her team in Wapping did a great job. Good market intelligence, supportive advice & professional photography marketed the property effectively. Calum was especially helpful in managing the viewings efficiently & expedited all the formalities to a swift resolution. Alkis turned the documentation around quickly & the overall team delivered a good tenant in double fast time. Many thanks!
Jim · 11 November 2024
★★★★★ 5/5
TrustpilotGreat experience!
Cluttons was great to work with when we bought our flat in January! Bryn Jenkins was a wonderful agent, always helping coordinate with the sellers and ready to respond to all of our questions!
Natalia · 29 January 2026
★★★★★ 5/5
TrustpilotMatt Dharshi has been a great assistant…
Matt Dharshi has been a great assistant in helping us find our dream home! He went above and beyond and convinced our landlord to accomodate us in ways we didn’t think possible, as we had already given up but Matt came back and let us stay. 10/10!
Ric · 25 September 2025
★★★★★ 5/5
TrustpilotClutton Wapping - a class act
We placed our property with Laura Banks and Abby Perry for sale. They are a class act, always prompt to respond, helpful and made a huge effort to get out property out there to the market. Would definitely recommend unreservedly and would use them again.
Susan · 14 September 2026
★★★★★ 1/5
TrustpilotA Masterclass in Mismanagement
Dear reader, I once feared I was like you: naive, optimistic, and inclined to dismiss one-star reviews as the product of unreasonable tenants. After more than five years of renting in London, I believed I had encountered every flavour of poor agency service. I believed myself immune. I was wrong.
Izi · 2 August 2026
★★★★★ 1/5
TrustpilotHorrific customer service and a lack of care
We rented a Cluttons-managed flat, and in general they pass the burdens on to you.
Alex · 19 August 2026
Agent replied · 22 September 2026
We are sorry to hear about the inconvenience you have experienced. We have sent a request for more information via Trustpilot, please do respond and we can look into this for you further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
