5/5
TrustpilotDeal with problems enthusiastically
Matthew Dharshi is a very responsible rental agent. He responded promptly and always patiently helped me solve my rental problems. Thank you.
Trusted Agent profile · Tower Hamlets
Cluttons Wapping reviews in Tower Hamlets
★★★★★
222 reviews across 3 platforms
3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
Cluttons's office in Tower Hamlets, at 3 Wapping High Street, is rated 4.2 out of 5 across 222 reviews on three platforms, including 109 Google reviews rated 4.7.
109
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
105
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIf I could put minus stars I would
If I could put minus stars I would. There was no communication from the property managers, every couple of months/ years there were demanding money that we have already paid. They said we paid then followed with they paid it back to us which is an absolute lie. I am now out of the tenancy and they are still sending me emails regarding payments. I have proof of every payment. The move in was also a nightmare. DO NOT USE THEM. For all the people at the back, DO NOT USE THEM.
5/5
TrustpilotThe team at Cluttons is amazing and…
The team at Cluttons is amazing and found me the perfect studio! Special thanks to Rebecca for her help.I highly recommend this agency. I feel so at home living here, and they provide excellent service whenever I need anything :)
5/5
TrustpilotThank you for the experience
I’ve been looking at a few options including Islington and came across Cluttons, and I have to say my experience with Justice really stood out. She gave me some great recommendations and answered my questions in such a helpful way. I usually get a bit nervous going into branches but she was so lovely and welcoming that I felt completely at ease.
1/5
GoogleAt the start of the tennacy, Jake was lazy, dishonest and nearly caused us £100s in extra cost because he didn't want to admit to the landlord that he made a mistake. During the tenancy Cluttons have dropped the ball with basic tasks like replacing a non-functioning smoke alarm (after trying to convince me we don't really need one?!) and communicating properly about renewing the contract. Dishonest, which is scary considering the amounts of cash involved. Would not recommend. (side note: most of these events are old, but you don't want to post about it until you know you have your next accommodation lined up - I would bet there are more complaints but people too scared to raise them)NegativeResponsiveness, Professionalism
5/5
TrustpilotA very professional and personal…
A very professional and personal service from Verity and the team at Hyde Park. It’s refreshing to work with an agent who listens to the landlord as well as providing sound advice and solid representation. Strongly recommended.
5/5
TrustpilotExcellent service
Matthew Dharshi went above and beyond to help secure us our rental property. Highly recommended.
5/5
TrustpilotGreat support Cluttons Wapping
Laura and Abby from the Wapping office made all the difference in the sale of my property. Highly recommend.
5/5
TrustpilotGood experience as a buyer
I have completed a purchase of a nearby property through Cluttons Tower Bridge. George has been professional and helpful throughout the process, helped to broker negotiations and responsive regarding various queries. Great service overall.
5/5
GoogleThank you Laura and Abby for getting our sale over the line and keeping us informed along the way. We commend you on your negotiating skills in holding things together and steering all parties to a successful conclusion. You are an asset Cluttons need to hold on to. Amazing service.
5/5
TrustpilotBig thanks to Brooke Darwood for…
Big thanks to Brooke Darwood for helping my boyfriend get his flat sorted so quickly and smoothly! Super helpful and made the whole process really easy. Highly recommend! Exceptional service from start to finish.
5/5
TrustpilotMatt is very helpful agency
Matt was super friendly, patient and helpful, made everything easy!
5/5
TrustpilotMatthew Dharshi is being very…
Matthew Dharshi is being very supportive and informative throughout the process.
5/5
GoogleWe recently rented property in Wapping through Peter (at Cluttons) and we were super impressed with his speed, efficiency, support and advice. The whole thing was completed in less than 3 weeks from first viewing! Highly recommend!
1/5
TrustpilotAvoid Cluttons Estate Agency, A Nightmare Experience
Our experience renting a property through Cluttons was nothing short of appalling. The property, located on Smith Terrace, Chelsea, was advertised as a long-term unfurnished rental. The agent assured us repeatedly that the landlord sought a long-term tenant, which aligned with our requirements. However, this assurance turned out to be a facade.Initial Negotiations and False PromisesWe requested the removal of all furniture, consistent with the property being rented unfurnished. The agent assured us the landlord was "very flexible" and agreed to these terms. Yet, from the moment we moved in, the landlord exhibited bizarre and unprofessional behavior, refusing to acknowledge us in person and insisting on communication solely through written letters, which we dutifully complied with for six months.Mismanagement and Lack of SupportAfter six months, the landlord engaged Cluttons to manage the property again. During their inspection, we were commended for maintaining the property to a high standard. However, despite multiple follow-ups, we never received confirmation of the landlord's satisfaction. Instead, after just ten months, we were served a Section 21 notice to vacate the property with no explanation.Abrupt Eviction and Lack of CompassionDespite requesting a reasonable extension to find a new property during the challenging summer rental period, Cluttons offered no support. Their indifference compounded the stress of finding a new home. Eventually, we moved out, only to face further issues retrieving our deposit.Deposit Disputes and SilenceAfter moving out, the landlord made an unjustifiable claim, demanding £3,500 for the storage of furniture removed to fulfill the rental agreement. This charge was baseless, as the property was rented as unfurnished, and there was no mention of such fees in the contract. Cluttons remained unresponsive for weeks, only reappearing when we noticed the property was back on the market at a new price. Their excuse? "That’s held by a different team, not me".Final ThoughtsCluttons demonstrated blatant favoritism toward the landlord, failing to uphold their role as neutral managing agents. If you’re considering renting through Cluttons or looking at properties on Smith Terrace, think twice. Their lack of professionalism, poor communication, and disregard for tenant rights make them an agency to avoid.If the agency describes the landlord as "odd" (their word, not mine), take it as a red flag. It’s a scam in disguise, enabling them to churn through tenants and create new contracts every year. Save yourself the frustration, look elsewhere!
5/5
TrustpilotExcellent assistance and help from…
Excellent assistance and help from George Barker at Tower Bridge over the long period we were searching for flats on the Thames
5/5
TrustpilotI recently had the pleasure of working with George Barker…
I recently had the pleasure of working with Cluttons on the sale of my flat, and I cannot speak highly enough of the exceptional service I received, particularly from George Barker. From the very first interaction, George demonstrated a rare combination of professionalism, market expertise, and genuine care that made the entire process smooth and stress-free.
5/5
TrustpilotAlways professional
Always professional. They made the renting process easy and efficient. Jutice is also very friendly and provides good advice through the process. Overall, very satisfied with the service.
1/5
TrustpilotExtremely Poor Service and Unprofessionalism - Avoid at All Costs!
I’ve had an absolutely dreadful experience with Cluttons Estate Agency over the past few years, and I feel compelled to share my story to warn others who might be considering using their services.November 2021: A Month Without HeatingIn November 2021, I faced a major issue with the heating system in my flat. During one of the coldest months of the year, the heating broke down, and despite reaching out to Cluttons multiple times, they failed to take any action. For an entire month, I was left without heating, and despite my requests, they didn’t even provide temporary heaters. This was a huge health and safety concern, yet Cluttons showed no urgency or responsibility to resolve the situation.Despite my repeated attempts to contact them, including emails and phone calls, I was continuously ignored. The only time I managed to get through was via the emergency service, but even that didn’t lead to any resolution. In the end, it was the landlord, not Cluttons, who stepped in to fix the issue. Their complete disregard for the tenant’s well-being was shocking and unacceptable.July 2024: Incompetence in Handling Tenancy SwapFast forward to July 2024, when I needed to move out of the flat. I followed the proper procedure and requested a tenancy swap, providing plenty of notice. However, Cluttons took a staggering four weeks just to contact the landlord about my request. This caused unnecessary delays and stress during what was already a stressful moving process.Once I finally found a new tenant to take over, Cluttons failed to follow through with the necessary steps to complete the tenancy transfer. This left both me and my flatmate in a chaotic situation, unsure of what would happen next. To make matters worse, the new tenant I had found was also left in limbo, as they couldn’t get any clear communication from Cluttons either.September 2024: Still Waiting for Deposit and Overpayment RefundThe last day of my tenancy was September 1st, and I am writing this review on October 10th already. Now, I am facing yet another issue with Cluttons: the return of my deposit and an overpayment I made. Despite several phone calls, emails, and attempts to get in touch, I have received no clear information or response from them. It’s extremely frustrating to be left waiting for money that I am rightfully owed, and Cluttons’ complete lack of communication or urgency makes the situation even worse. It’s painfully clear that Cluttons is severely lacking in professionalism and basic customer service. Throughout my entire experience, they have failed to demonstrate any competence or willingness to resolve issues. Their reputation speaks for itself, and for good reason. If their team had shown even a fraction of the care and attention a client should expect, none of these problems would have escalated the way they did.I am still waiting for a resolution regarding my deposit and overpayment, and I have little confidence that Cluttons will act swiftly or efficiently. This has been one of the worst experiences I have ever had with an estate agency, and I can’t stress enough how much I regret ever signing a contract with them.If you are considering working with Cluttons, my advice is simple: don’t. Their unprofessionalism, poor communication, and lack of accountability have caused me a great deal of stress and inconvenience over the last few years. I wish I had known this before committing to them. Save yourself the trouble and look elsewhere for a more reliable and professional agency.
5/5
GoogleVery efficient and easy to deal with, and very responsive too. Thank you Hannah and all at Cluttons.
5/5
GoogleHarrison has been extremely helpful, nice, and proactive throughout my flat search. London is not an easy place to find somewhere to live and he made it a bliss. Regards.
4/5
TrustpilotGeorge of Cluttons was hugely helpful…
George of Cluttons was hugely helpful throughout and very supportive from start to finish.
5/5
TrustpilotProfessional
Professional, knowledgeable and timely support and advice throughout the sale process. In particular chasing things through and monitoring the whole chain. Much appreciated.
5/5
GoogleThank you Laura for getting our sale over the line and keeping us informed along the way. We commend you on your negotiating skills in holding things together and steering all parties to a successful conclusion. You are an asset Cluttons need to hold on to.
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Questions about Cluttons Wapping
How many reviews does Cluttons Wapping have?
Cluttons's Tower Hamlets office has 222 reviews across three platforms: 109 on Google, 8 on Facebook (across the whole business), 105 on Trustpilot (across the whole business).
What is Cluttons Wapping's rating?
Cluttons Wapping is rated 4.2 out of 5 across all 222 reviews, and 4.7 out of 5 on Google from 109 reviews.
Where is Cluttons's Tower Hamlets office?
Cluttons Wapping, 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS.
