5/5
TrustpilotFantastic estate agents
George and Bryn were brilliant throughout, and navigated all aspects of the selling process with urgency and professionalism throughout
Trusted Agent profile
Cluttons Wapping reviews
★★★★★
222 reviews across 3 platforms
3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets E1W 1LS
Cluttons's Tower Hamlets office at 3 Wapping High Street is rated 4.2 out of 5 across 222 reviews on three platforms, including 109 Google reviews rated 4.7. The 8 Facebook and 105 Trustpilot counts are for the whole business. Checked 9 October 2026.
109
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
105
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe’ve recently moved into our new flat, which is usually a challenging time for us. However, Calum from the lettings team has been incredibly friendly and helpful, making the entire process much smoother! Thank you Calum for all the support!
5/5
TrustpilotGreat service, very helpful
Cluttons was very helpful throughout the process and Bryn Jenkins was a great agent to work with - responsive and happy to help coordinate with the sellers.
5/5
TrustpilotGreat support by Matthew Dharshi
After several weeks of searching for a flat, I finally found one I really liked, all thanks to Matthew Dharshi. He was incredibly professional and responsive, and guided me through the whole process smoothly. Highly recommend his support!
5/5
TrustpilotOutstanding Support for My Move to London
Gemma was absolutely fantastic throughout my property search in London. From our very first interaction, she was incredibly communicative, responsive, and attentive to my needs. I was in a unique situation relocating from the US to the UK, and she went above and beyond to make the transition as smooth as possible.
5/5
TrustpilotMatthiew Darshi was quick enough to get…
Matthiew Darshi was quick enough to get the contract ready and have us view the apartment. Appreciate his help and he even provided clear videos to give us a tour and kept us in the loop at all times.
1/5
GoogleVery irresponsible, we arrived the viewing place finding out nobody was there, and leasing agent just went AWOL, not picking up calls nor WhatsApp message nor email. We were trapped in the property for 30mins trying to figure where / which is the exact flat we are viewing.
Agent replied · 22 November 2025
Thank you for sharing your feedback about your viewing experience. We sincerely apologise for the confusion and inconvenience you experienced. After investigating the situation, we understand there was a communication breakdown. Our agent emailed in the afternoon to reconfirm the appointment and attended the viewing at 6pm. When they couldn’t locate you, they rang the number we have on file, but it appears there were technical issues with phone connectivity, and it didn’t go through. After they couldn’t make contact, they left. We take all viewings seriously and would never intentionally miss an appointment. We would welcome the opportunity to reschedule your viewing at a time convenient for you - please contact our office directly so we can make further arrangements.
5/5
GoogleI am very grateful to Hannah Wootton for her help in both setting me up for the initial tenancy and the later change of tenancy. She is great at managing client’s expectations, setting the process up and regularly communicating what is needed. Hannah was very understanding with my last-minute decision to change tenancy, which I really appreciated. I recommend Hannah to anyone who is seeking to use Cluttons to rent a property.
1/5
TrustpilotUtterly Disappointing Experience with Cluttons
My experience with Cluttons has been nothing short of frustrating and deeply disappointing. From the very beginning, communication was extremely poor, and promises were not kept. I was told that my property was ready to move into which turned out to be completely untrue.
Agent replied · 22 November 2025
Hello, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience in detail. Please reach out to cs@cluttons.com with your details and we’ll get in touch. Cluttons
5/5
TrustpilotAn easy flat finding process
We worked with Tom at Cluttons Chelsea to find a new flat and had a great experience. Tom was super responsive and helped us secure a flat in a couple of days. He had great advice about the flat and helpful guidance about the offering process. Couldn’t have asked for a better flat hunting experience!
5/5
GoogleThe best estate agent in the area by far. Peter went above and beyond in helping find and organise tenancy of a rental property, wrangling a management company himself in the process.
5/5
TrustpilotExcellent service from Justice, clear and efficient
I visited the Islington office to make an enquiry and Justice was fantastic. She explained everything clearly, was very professional, and dealt with my questions quickly. Excellent service!
5/5
TrustpilotGood customer support (flat acquisition)
Matt Dharshi was incredibly helpful, answered all questions patiently and coordinated with rest of the team smoothly to help us secure a brilliant flat and sort out any problems we had.
5/5
GoogleThankyou to Joe and then to Laura for all their help purchasing our flat. It wasn't an easy ride but this was simply due to the vendor's solicitor. It can't have been easy being stuck in the middle having to deal with such a terrible solicitor but Laura kept her professionalism throughout and helped us to keep our cool in such trying circumstances. Thankyou for your patience Laura, we got there in the end!
5/5
TrustpilotEfficient and helpful
Abby and Laura helped us through our recent flat purchase which helped to ease the pain of a prolonged process considerable. They helped us to find a rental while we waited and kept us updated on any information they received from the Seller which was helpful. Thank you to all the Cluttons Wapping team!
5/5
Google10 out of 10 for service from Cluttons! A beautiful portfolio of properties for sale and the service was excellent. Laura Banks dealt with my purchase right through from first viewing to completion and I can’t thank her enough! Laura was incredibly efficient, communicated regularly and kept on top of pushing the whole purchase process along, including dealing with solicitors where appropriate. Thank you Laura. I will be buying through Cluttons again soon!
1/5
TrustpilotLandlords beware.
Renter - chose to move out because of experience of managing agent renewing contract for own financial gain and manipulating everything we as tenants said.
Agent replied · 21 March 2026
Hello, thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced. We take all concerns seriously and would really appreciate the opportunity to discuss your experience in more detail. Please feel free to contact us at customerfeedback@cluttons.com with any further comments or suggestions you’d like to share, and a member of our team will be in touch.
5/5
GoogleI had a great experience dealing with Peter who helped to find a tenant for my flat. He was responsive and efficient but the thing I valued most (and which differentiated him from other agents in the market) was the personal and tailored approach he took.
Agent replied · 22 October 2025
Thank you for your wonderful feedback about Peter! We're delighted to hear he provided a personal and tailored approach that made a positive difference to your letting experience. We appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
5/5
TrustpilotHamish and James were fantastic in…
Hamish and James were fantastic in helping with the recent sale of my flat from finding the right buyer through to completion and even helping me arrange the furniture removal and meter readings. Both are friendly and professional and I am happy to recommend them to anyone.
5/5
TrustpilotBhavika is a nice advisor
Bhavika is a nice advisor. She was friendly and professional. I successfully got the place to rent thanks to her.
5/5
TrustpilotRecommended
Efficient, friendly and helpful advice and assistance with sale of property from first point of contact to completion. Prompt response to any queries and assistance to proceed to completion by George Barker and Bryn Jenkins. Thank you.
5/5
TrustpilotHonest and responsive
As a buying agent I worked closely with George for over two years to secure a particular unit within Butlers Wharf for our client. He was very responsive and trustworthy and it was a pleasure to work with him. I am pleased to say it lead to a very successful outcome for his client and ours.
4/5
Google2022 As a landlord, I had much better service this year from the rental department & it is now working well. Thank you Olivia, Selina, & the team! 2021 & prior As a landlord who has used this branch over the last few years, I need to communicate that things have gone downhill recently. I hope this might be useful to landlords and tenants. For the latest change of tenants, here are some of the things that went wrong: 1 Miscommunication with tenants. Sending me money when they didn't need to. 2 Miscommunication with landlord. Not discussing expired EPC and new EICC certs. 3 Miscommunication with inventory clerks that they manage. Check-out clerk turned up 2 hours late causing inconvenience to the leaving tenant & myself. Check-in clerk turned up even though I had not requested it. 4 Deposit failed to return. The portion of the deposit to me from the TDS scheme failed to be returned on time even though they paid the leaving tenant. Still waiting. I learnt a long time ago not to entrust money to an estate agent unless absolutely necessary: getting it back is a real headache. In my view the cause is that have too many cooks, each of whom is assigned one task. Many of them are in different offices or and don't know the property, landlord or tenants. The right hand doesn't know what the left hand is doing. I would suggest one point of contact or coordinator for each property to avoid this miscommunication. However, some staff seem to be just incompetent or lie. There are some good people in this Wapping office (Henry/ Olivia) but communication and coordination on each transaction needs massive improvement. At the moment it doesn't work, damages goodwill, and costs time and money for everyone. Things need to be better before I return with my business. 12 months later to September 2021....no real improvement. Front office good, back office still a mess although I did see signs of life recently. One new concern for me is data privacy. It seems landlord & tenant information has been passed onto a favoured inventory company whose clerks turn up or phone you for appointments. I don't recall giving permission to release my data to another company....worrying.PositiveResponsiveness
5/5
GoogleSuper helpful and polite, was a pleasure to interact with Mark, Tom and Alkis who were very attentive and kind enough to help us with arranging multiple viewings to take measurements of the flat we ended up renting! Definitely recommend using as they definitely stand out amongst the other agents in the market
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Questions about Cluttons Wapping
How many reviews does Cluttons Wapping have?
Cluttons's Tower Hamlets office has 222 reviews across three platforms: 109 on Google, 8 on Facebook (across the whole business), 105 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Cluttons Wapping's rating?
Cluttons Wapping is rated 4.2 out of 5 across all 222 reviews, and 4.7 out of 5 on Google from 109 reviews, checked 9 October 2026.
Where is Cluttons's Tower Hamlets office?
Cluttons Wapping, 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets E1W 1LS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.