Trusted Agent profile · Tower Hamlets
★★★★★
222 reviews across 3 platforms
3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
Cluttons's office in Tower Hamlets, at 3 Wapping High Street, is rated 4.2 out of 5 across 222 reviews on three platforms, including 109 Google reviews rated 4.7.
109
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
105
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Support Throughout the Renting Process
I recently found a flat through Matt, and I couldn’t recommend him more highly. From the very first viewing, he was proactive in suggesting alternative properties that might suit my needs. In fact, one of the flats he recommended on the spot ended up being the one I rented.
1/5
TrustpilotRented in London for 10 years - THE WORST.
Rented in London for 10 years - the single worst agency I've ever dealt with. Rented with Cluttons for 3 years. The whole time they are rude, unhelpful and the communication is non-existent. This is not an exaggeration - We are still waiting on our deposit back after 6 weeks of moving out (seems to be a very common problem) with no response on emails. Have had to turn to TDS to try and get our money back (pending). Maintenance issues were insanely hard to deal with - no communication and lack of support. Most of the 'fixes' were left unfinished and were complete botch jobs - they will not rush to help you get this resolved. Many times we had to go into branch to actually speak to someone. It seems the google reviews that are positive are all from people buying and selling properties where the vested interest is high and not about the experiences of renters. Please try and find alternative agents if you want to live in the area. Take this advice from someone who has lived in the area for 6 years and my partner 11 years.
1/5
GoogleUtter incompetence. This agency clearly places little to no importance on customer service and professionalism. I am appalled to read all their reviews online and cant believe their management team doesn't pick up on all the bad reviews left for them. 21 days after tenancy exit they are still faffing about with my deposit refund, even after the landlord has confirmed there is no deduction they are trying to make false claims for rental arrears. The delay can only be down to their utter incompetence. My checkout report was only sent to me 14 days after exit and only after I chased them. Appalling service and they clearly don't know what they are doing. STAY AWAY, DO NOT USE.NegativeResponsiveness, Quality, Professionalism
Hello Amina, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to customerfeedback@cluttons.com with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon.
5/5
GoogleMany thanks to Laura and Joe at Cluttons for all their help as we bought our flat in Wapping. We did not know the area well when we started but they patently took the time to understand what we might need and like and worked hard to find it for us. Great service and highly recommend
5/5
GoogleAs a buyer you want an agent who keeps their eye on the deal and looks after your interests, even though they are working for the seller, Cluttons were on the case through out and Laura and Joe were exemplary. I’ll certainly be going to Laura at Cluttons if we choose to sell in the future.
5/5
GoogleThank you to Hannah Wootton for all her help throughout our tenancy and finalising the end to our time with Cluttons in such an organised way. Your understanding, kind and relatable manner was always very appreciated. Thank you!
5/5
GoogleHad a great service using Laura Banks at Cluttons in Wapping. Highly recommend her. She kept the whole sale moving forward at all times especially since the solicitors involved on both sides were totally incompetent. Thanks to Laura and her team at Cluttons.
5/5
GoogleI would highly recommend Joe & Laura for your sale. They were a pleasure to deal with, great at helping us keep track of the sale process and always contactable. Our flat had ground rent review issues and they were very knowledgeable and straightforward about helping us deal with that and find the right buyer.
5/5
GoogleLaura and Abby were persistent on the drawn out sale of my flat in Wapping - and were always responsive, proactive, and helpful.
5/5
GoogleHannah and her team were welcoming and eager to help.
5/5
GoogleWe recently sold our flat through Cluttons and were very impressed with both Laura and Abby. They kept us informed throughout the process and were proactive in keeping momentum during the sale. We would recommend them both to anyone considering selling a property.
5/5
GoogleWe brought a flat via Laura Banks at Cluttons Wapping. Laura was responsive and followed-up with the solicitors as appropriate. We would be happy to engage Laura if we were to sell the flat.
5/5
TrustpilotA very professional team
A very professional team, with strong knowledge of the local property market. Very attentive to the clients requirements. Highly recommended
4/5
GoogleCluttons made selling my property stress free. They were in constant contact and thanks to Laura Banks I knew what was going on all the time. Laura was extremely professional and very helpful . I would highly recommend Cluttons.
5/5
TrustpilotWe purchased a flat through Cluttons…
We purchased a flat through Cluttons Tower Bridge and received excellent guidance and support. We are first time buyers in the UK and benefitted greatly from the excellent communication from the agent, Bryn Jenkins.
5/5
TrustpilotThank you
Thank you Brooke D. and the team for being so helpful and answering my questions.
5/5
TrustpilotAvailability
Matt has been always available and made me aware straight away of new properties.
1/5
GoogleUpdated 2022 - apparently when it becomes checking out they’re a different company. They try to scam you for paying so much more than you should. Initial review December 2021 - Very helpful and responsive agent, Alex was very patient and helped me with all the process smoothly
5/5
GoogleLaura and Abby sold my property in Wapping. The Cluttons rate was good, they put the work in (with many viewings), were patient and professional and added valued opinion. Recommended for property sales.
5/5
TrustpilotAbsolutely fabulous
Absolutely amazing. I liaised with Brooke at Tower Bridge. She was fantastic and really helpful and very proactive. I have dealt with so many agencies in the past, but in the future I only want to deal with Cluttons.
5/5
TrustpilotVery smooth London rental
Very smooth working with them on a rental in London from beginning to end.
1/5
TrustpilotDodgy tenancy terms
Tenants who rent via this agent beware. Cluttons by default put a clause in tenancy agreement which obliges tenant to hire professional deep clean other wise they will deduct cleaning cost from deposit. However, it was obvious that before my move in the property was not professionally cleaned before. Basically they are just putting the burden of cleaning the property on tenant's shoulder. Had to go on TDS and dispute for the cleaning charge.Pay extra attention on tenancy agreement when renting with this agency.
5/5
TrustpilotMatt Dharshi it’s an amazing real state…
Matt Dharshi it’s an amazing real state agent. He quickly follows up, provide answers and guides you throughout the process - going above and beyond to help you find the perfect accommodation. Best in London and 100% recommended.
1/5
TrustpilotAbsolutely awful experience with Cluttons
Our time renting through Cluttons was incredibly frustrating. Both the landlord and our agent were consistently unresponsive, we had to chase them for days just to get basic issues addressed while living in the property. But the real disaster came during the checkout process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cluttons's Tower Hamlets office has 222 reviews across three platforms: 109 on Google, 8 on Facebook (across the whole business), 105 on Trustpilot (across the whole business).
Cluttons Wapping is rated 4.2 out of 5 across all 222 reviews, and 4.7 out of 5 on Google from 109 reviews.
Cluttons Wapping, 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS.
