5/5
TrustpilotJustice was great!
Great service! Justice helped me a lot and was professional, patient, and easy to work with. I’m very happy with the experience and would recommend.
Trusted Agent profile · Tower Hamlets
Cluttons Wapping reviews in Tower Hamlets
★★★★★
234 reviews across 3 platforms
3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
Cluttons's office in Tower Hamlets, at 3 Wapping High Street, is rated 4.2 out of 5 across 234 reviews on three platforms, including 120 Google reviews rated 4.6.
120
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
106
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLaura was very helpful for the duration of our property purchase process including getting the answers to any further questions or concerns we had. She kept us updated all the way and chased up the other side when needed. Top service from Cluttons all-round.
1/5
TrustpilotAvoid them at all costs!!!
I have never experienced such utter chaos. Cluttons have absolutely no idea how to manage a tea party, let alone a property. They lost check-in documentation, they didn’t respond to multiple repair requests, and your point-of-contact changes on a monthly basis!Absolutely impossible to reach anyone over the phone. Their high staff turnover is a clear indication of the chaos internally! Avoid them at all costs!
5/5
TrustpilotMatt is extremely professional and very…
Matt is extremely professional and very hard worker.
5/5
GoogleLaura, Sanyah and Hannah were a great team in quickly finding me a great tenant and managed the process very nicely. Many thanks!
1/5
TrustpilotCowboys to avoid
Please, please if you are taking the time to read these reviews because you’re considering any interaction or business with this underhanded cowboy company take heed! From soaring, unjustified or explained management fees, to being uncontactable, not assessing pressing issues and charging for maintenance issues that don’t exist and a disappearing sinking fund, our list of problems due to their mismanagement is huge. When we have asked for an audit of their expenditure of OUR money they say they audit themselves! Do not get involved with anything that gives them access to bill you.
5/5
GoogleI moved from the USA to London. I spoke with many different companies and agents. This was a big move and change for me. Cluttons and Hannah Wootton are the most helpful and professional of all, answering all my questions, making the move as painless as possible. I need only Cluttons and Hannah Wootton for my future housing needs.
1/5
FacebookOur large blocks of flats Carlton Gate W9 Residents is extremely unfortunate to be run by Cluttons for past 20 + years. They are mismanaging it an every way. Stay away!
5/5
TrustpilotMatt is the best agent!
Matt is the best agent!! 4real
5/5
GoogleThanks to Hannah Wooton for excellent service, timely and helpful communication and support; it is a pleasure to work with Hannah and Cluttons, who provide exemplary and long-standing support.
5/5
TrustpilotExcellent local service
I have used Cluttons Islington to both manage a rental property and help in the sale of the property. Chris, James, Hamish and the whole team have been incredibly helpful over many years of work together. They provide a personal service and invest extra effort to help resolve any issues. Highly recommended to all.
5/5
GoogleHannah Wootton was very helpful in arranging my lease extension
1/5
GoogleI wish there was a zero star option. 7 weeks after I moved our I still don’t have our rent deposit repaid. Total shambles of an organisation. Stay clear. This is the second time this has happened with the WAPPING location. What a shame.
Agent replied · 22 October 2024
We are disappointed to receive your feedback. We can confirm that Cluttons complied with all legal and regulatory requirements in respect of this tenancy, however should you wish to contact us directly at cs@cluttons.com then we would be delighted to assist you.
5/5
GoogleJoe and Laura were excellent in progressing the sale of our flat, offering great advice on pricing, marketing and viewings. Having accepted an offer they kept us informed at all stages through to the exchange of contacts. Would highly recommend.
5/5
GoogleJoe together with Laura managed to achieve what previous agents couldn't and introduce a buyer for our apartment. Joe was professional and personable throughout the process and was always contactable. The sale proceeded swiftly and efficiently. I highly recommend Cluttons
5/5
TrustpilotCluttons found us a flat
Cluttons found us a flat - I enjoyed living there for a year. A special mention needs to be given to Matt and Brook - Thank you for the service.
5/5
GoogleWe recently completed the purchase of a flat in Wapping. Joe Glazebrook from Cluttons in Wapping managed the process on behalf of the sellers. Throughout the process Joe was responsive, professional and pragmatic. We achieved good outcome and would be happy to work with them again.
5/5
GoogleHi Cluttons, I would like to inform you that I received an efficient and professional service from Ms. Hannah Wootton recently when I was renewing my tenancy. I would like to thank her for her appreciated efforts and guidance. Kind regards, Ayman
5/5
TrustpilotGreat experience with Matt D
After nearly a decade renting in expensive, competitive UK property markets, I can honestly say I have never had an easier rental/application experience than with Matt D at Cluttons!
5/5
GoogleBig thanks to Hannah and Ben for their support securing my new flat and putting up with lots of questions. Cluttons have been v helpful.
5/5
GoogleThanks to the team at Cluttons Wapping Office. Abby did a great job helping us with the purchase of our flat in record time. She was quick to respond to both emails and phone calls and kept us well informed at all times.
5/5
GoogleI found Laura and the team to be responsive and supportive which was much appreciated during the sales process. A cut above the rest!
5/5
GoogleThank you, Abby and Laura, for being so supportive and positive the whole way through our purchase. We really were looked after, listened to, informed all the way; totally felt that you were on our side. Great personal service.
5/5
GoogleI had a good experience buying a flat through Cluttons with Joe and Laura. Communication and follow-ups during the process between offer to completion were always swift and clear. I also felt the offer process was handled well. I only viewed the one flat with them which I reached out to book, so didn't get to experience any of their support through a search process but they were very flexible about communicating second visits, inspections, and one last post-exchange, pre-completion visit through the seller.
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