Trusted Agent profile · Tower Hamlets
★★★★★
222 reviews across 3 platforms
3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS
Cluttons's office in Tower Hamlets, at 3 Wapping High Street, is rated 4.2 out of 5 across 222 reviews on three platforms, including 109 Google reviews rated 4.7.
109
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
105
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleI had the pleasure to interact with Cluttons Estate Agents as a tenant for over 12 years and i have been delighted with their great environment, professionalism and prompt responsiveness! They are very nice people who truly care about their clients and train their agents frequently so they are always updated with what’s going on in the market. I would highly recommend Cluttons - to anyone looking to do any Real Estate transaction!!
5/5
GoogleI moved from the USA to London. I spoke with many different companies and agents. This was a big move and change for me. Cluttons and Hannah Wootton are the most helpful and professional of all, answering all my questions, making the move as painless as possible. I need only Cluttons and Hannah Wootton for my future housing needs.
5/5
GoogleCluttons manage our rented flat in Wapping. Our tenants left in the summer of 2020, during lockdown. Surprisingly, the professionals at Cluttons quickly found us new tenants who signed up for a year without ever setting foot in the flat, thanks to the videos Cluttons had prepared. In June 21 , when those tenants left, we moved into the flat for an interim period and updated and repaired a number of issues. We moved to our new, permanent home in September and asked Cluttons to find us a new tenant. They found a guy, who signed up at the full asking price, in about 3 hours! He made it a condition that he moved in within a week. We were delighted that Cluttons managed to complete all the paperwork in time and also get the flat professionally cleaned and an inventory completed within his timescale. We were absolutely delighted by their service.PositiveProfessionalism
5/5
GoogleCluttons manage the letting of my apartment in Wapping and consistently provide excellent service. They are responsive and efficient, and quickly resolve any issues which arise with the property or tenants, which is invaluable to me as I live overseas. Hannah Wootton deserves a special mention for her proactive, professional and friendly approach.
1/5
TrustpilotEcho almost all the other reviews - urge you to avoid!
First time review writing for me. I truly wish I had read the numerous reviews on Cluttons before renting a property through them (I used the Islington branch). It is astounding how similar my experience has been with others who have left reviews. Awful response rate from the property management team (you have to keep forwarding your initial email on a weekly basis), lacklustre resolutions (no boiler during winter, mould throughout the property) and, to place the cherry on the cake, they performed the check out report when the professional end of tenancy staff were performing a deep clean, which resulted in my deposit not being returned, and I still have no clarity almost 3 months later.While I appreciate the above reads like a mini horror story, it is truthful and I truly urge anyone to reconsider.
1/5
TrustpilotTerrible management of the properties
Terrible management of the propertiesCluttons' sales forgot to mention that the property had an adjacent wall to a secret night club and the property we rented was incredibly loud at night. When it was time to fix damp issues and mould growing all over the ceilings, they were non-responsive and dismissing. We didn't have a working boiler for the last nine months of our tenancy as they wouldn't engage in solving the issue. Two months after moving our, we're still waiting to receive our deposit. Agencies like this give London a bad name. A complete disgrace.
1/5
TrustpilotAvoid at all costs
I wont hold back, what a bunch of SCUMBAGS. I reported a leak in December, afterwards my room began to start literally pouring form the ceiling, then to have part of my ceiling collapse..and guess what, they still didnt send someone over until a month later!!! my ceiling / leak was only fixed a few weeks ago. Over 3 months to get it done!!! no compensation, nothing except a half ass apology. Oh yea and took about 4 months to get the loose doorknobs fixed... 4 MONTHS!!!
5/5
GoogleOlivia Mackay and Hannah Wootton were fantastic throughout.
1/5
TrustpilotThe worst.
When you think of a horrible estate agency, it's Cluttons.From the day I moved, no one was there, only to discover there was no heat (in winter) and broken appliances...to when they charged me hundreds of pounds for their own obvious errors in their closing inventory count...honestly I don't have a single good thing to say. When there was construction needed for a leak (known by them for months, though they ignored it until we were on the brink of emergency) they would send contractors to my flat without any warning, and then act like I was the annoying one when I requested (the legally required and contractually written) 24hr notice! And just to be the worst, they never apologised for anything, never even acknowledged any mistake. They honestly don't care about tenants or landlords at all. I don't know how they stay in business. It's obvious but I'll say it anyway - AVOID AT ALL COSTS!
5/5
GoogleA really wonderful service. I’m not always a great fan of estate agents but Abby did a wonderful job, following it through from first viewing to completion.
5/5
GoogleGreat experience with Cluttons - in particular, Harrison who helped my partner and I secure a flat we loved in a timely manner, he was supportive the whole way through. Highly recommended.
1/5
TrustpilotWorst Sales Experience Ever
Put our property up for sale in June. They found buyer very quickly. We emphasized that as it was a BTL we needed a motivated buyer as we had to pay service charges etc for an empty property. They said the buyers were first time buyers keen to move. Then the delays started. It took two months for them to get a mortgage offer. we are then told they want to rent it out, i.e. they will not be in a hurry. at the beginning of September when we inquire if they are ready to exchange we are told they have not yet instructed the searches, 3 months after making the offer. When these finally come in at the end of October, still nothing. Our solicitor not getting replies. Then we are informed they want access again (they have been to the property about 4 times by now) and we look on Rightmove and Zoopla to find that they have advertised our property for rent without our permission. I would give them no stars if I could. Here we are in November, it looks like the buyers were always investors not first time buyers, in no hurry, probably committing mortgage fraud by pretending they are first time buyers and they want to rent it out so they do not have a void period on completion!!
1/5
TrustpilotPoor after sales service
Not at all pleased with the after service of this company. Firstly they put the 10 year construction certificate through a company that has gone bust and we are all having to pay £250 to transfer to another company despite having paid all these monies up front. I wrote to them asking for them to pay it but have had no response. If I don't pay it I will not be able to sell my house for 10 years as very few mortgage companies will lend without a certificate. Secondly, I have a problem with the drain from the downstairs loo. I was referred to my insurance company!
5/5
GoogleCluttons (Wapping) dealt with the successful sale of my property. Abby and Laura dealt with the sale and did an absolutely amazing from start to finish. Despite a fairly tricky conveyancing they were super reliable and supportive in assisting myself and the solicitors involved. Thank you, both.
5/5
GoogleWorked with Alex Obrien to find a flat under time pressure. Very efficient and professional, highly recommend.PositiveProfessionalism
1/5
FacebookAvoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than admitting their own mistake and find a solution. This level of service should not be acceptable when dealing with high end (or any kind) properties in London, even less so considering the fees we pay them!!
5/5
GoogleLaura and Joe were very helpful and always available for any queries we had
5/5
TrustpilotQuick and professional services.
5/5
GoogleAlex was very responsive/efficient and got the job done in no time.PositiveResponsiveness, Professionalism
5/5
TrustpilotGeorge Barker at Cluttons…
George Barker at Cluttons is a pleasure to work with. He is incredibly responsive, professional and excellent at sales progression. I wouldn’t hesitate to recommend him.
5/5
GoogleAbby and Laura have been absolutely amazing in completing the sale of our property. They are proactive, great communication and really easy to get on with. Would highly recommend them!
5/5
TrustpilotGreat viewing experience and highly…
Great viewing experience and highly responsive over whatsapp for managing negotiations. They also manage very nice high quality properties and have a good service overall.
5/5
GoogleCluttons have managed several apartments for our family in Wapping,Lime House and Bow for many many years. Service has always been excellent with almost no void periods. Our recent renewal was, .as always conducted with the upmost professionalism by Hannah Wootton.
5/5
TrustpilotAmazing service by Cluttons in Chelsea
Amazing service by Cluttons in Chelsea. Welcoming and very informative! I was able to find a suitable apartment within days of meeting their agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cluttons's Tower Hamlets office has 222 reviews across three platforms: 109 on Google, 8 on Facebook (across the whole business), 105 on Trustpilot (across the whole business).
Cluttons Wapping is rated 4.2 out of 5 across all 222 reviews, and 4.7 out of 5 on Google from 109 reviews.
Cluttons Wapping, 3 Wapping High Street, Wapping, London, E1W 1LS, Tower Hamlets, E1W 1LS.
