Cluttons Wapping reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

The team at Clifton’s are wonderful

The team at Clifton’s are wonderful. You couldn’t be looked after more. Would highly recommend.

Lara · 18 December 2024

★★★★★ 1/5

Trustpilot

Disorganised and unprofessional

Disorganised and unprofessional. Horrible communication and stalling practices when it comes to having appartment issues solved. No ownership and laughable excuses when you enquire as to why your issue hasn’t been addressed for over 5 month (with constant reminders).

Alexander · 5 August 2023

★★★★★ 5/5

Google

Joe and Laura helped me to buy a dream flat recently. During the process, they recommended solicitors, contacted the building management, updated progress, assisted on utility account transfer, etc. Their support gave me a great experience, and I highly recommend them and this agent.

Julie · 23 October 2022

★★★★★ 1/5

Trustpilot

No deposit returned after 7 weeks

After 7 weeks, still no deposit returned, yet there's no problem with the flat. Islington Council returned the overpaid Council tax within a fortnight, ditto every utility company - smooth and painless process with them, esp Sky who were brilliant. Just rude emails from Cluttons, blaming everyone else and apologising that I "feel" this is poor management.

Miss · 15 July 2020

★★★★★ 5/5

Google

We are so grateful for Laura and Joe's help and hard work during the purchase of a flat that took a bit longer than expected. Their support and professionality during the past few months has been precious! Thank you so much to both!!

Valentina · 23 October 2022

★★★★★ 5/5

Trustpilot

Just wanted to say that we’ve had a…

Just wanted to say that we’ve had a great experience with Nathan Grimwood managing our property since we moved in. He’s been very proactive and kept us regularly updated every step of the way. He’s a real credit to the company!

Anonymous · 14 December 2022

★★★★★ 1/5

Trustpilot

All round very disappointing

All round very disappointing. Sales marginally better than property maintenance but only just. Unresponsive. High turn over of staff. Very frustrating to deal with. I thought it was maybe just our experience but looking at other reviews I can see it’s not. I won’t use going forwards

Mark · 22 March 2022

★★★★★ 2/5

Trustpilot

Really poor customer service

Really poor customer service. Withheld deposit on departure from rental for no reason. Ignored several e-mails and VMs. Then attempted to blame coronavirus.E-mailed there managing partner and hot an automated response. Eventually sorted more than 50 days after vacated property.No response/apology from managing partner. Self evident that poor customer service comes from the top.

Nigel · 8 June 2020

★★★★★ 5/5

Google

The Cluttons team at the Wapping office are fantastic! Olivia, Alex and Selina are so helpful, responsive and super-efficient. You can trust they work in your best interest. Do not hesitate and reach out to Cluttons in Wapping!

SR · 23 October 2022

★★★★★ 1/5

Trustpilot

Absolutely terrible experience- so much…

Absolutely terrible experience- so much so I’m going to their regulator.DO NOT TOUCH THEM WITH A BARGE POLE

Philip · 31 January 2024

★★★★★ 5/5

Google

Brilliant work by Laura & the Wapping team in getting our sale over the line in extremely difficult market conditions.

Peter · 27 November 2023

★★★★★ 5/5

Google

Proactive, responsive, polite and very helpful staff in Cluttons Wapping office. Really happy with the service and highly recommend them.

Mr · 23 October 2023

★★★★★ 5/5

Google

Excellent service from Laura & Joe. Took time to understand needs and persevered to help find the right property. The ongoing service during purchase was supportive and helpful without being invasive

Zoe · 23 October 2022

★★★★★ 1/5

Facebook

BE AWARE OF FAKE LISTINGS! Many of the rental propeties this agency puts on Zoopla are fake and do not exist. A Simple tactic to attract customers which would normally not go to Cluttons because the only properties Cluttons has are really crappy and in a very bad condition.

Matt · 23 February 2018

★★★★★ 1/5

Trustpilot

Not recommended

Very poor customer service. The communication to Cluttons was very bad and problems were not solved at all. Also they made false accuses towards me - luckily I had proof that they did not tell the truth....Would not recommend them at all.

Christof · 1 November 2020

★★★★★ 5/5

Google

Olivia, Hannah, and Ben from the Wapping office were efficient and pleasant to work with!

Eu · 23 October 2023

★★★★★ 5/5

Google

Brilliant service from Laura and Joe who helped me with the purchase of my first flat. Professional and proactive attitude with consistently timely responses, highly recommended!

Maksym · 23 October 2022

★★★★★ 1/5

Trustpilot

They do not give back your deposit

After more than 2 weeks vacating a flat they simply ignore any emails. I have 5weeks of deposit + 1 week of overpaid rent and they just do not answer. ESCAPE from Cluttons Islington branch! Zero respect for customers.

Guilherme · 5 October 2020

★★★★★ 1/5

Trustpilot

Junk mail in white envelope

Stop spamming me with your ads. Regular junk mail is annoying enough, and even more so when it's in a white envelope that you need to waste time opening to find out it's just garbage.

GDS · 15 May 2021

★★★★★ 4/5

Google

Agreed Good service supplied and gratefully received 5 star

Frances · 23 October 2023

★★★★★ 5/5

Google

Joe helped me during the purchase of my first flat. He was very helpful and always responded really quickly.

Owen · 23 October 2022

★★★★★ 1/5

Facebook

In my experience don't respond to emails, or keep promises. Appear to do the worst for both the client and the tenant but as long as they make money it's ok right?

Laurie · 9 September 2015

★★★★★ 5/5

Google

Laura and Joe are extremely professional and I would definitely recommend them.

Inês · 23 October 2022

★★★★★ 5/5

Google

Great experience with Alex at Cluttons - very efficient and great service!PositiveProfessionalism

Omar · 23 October 2022