Trusted Agent profile
★★★★★
584 reviews across 9 offices and 3 platforms
Clee Tompkinson and Francis has nine offices, in Swansea (two offices), Pontardawe, Neath, Port Talbot, Ystradgynlais, Llandeilo, Llandovery and Crickhowell. Together they have 584 reviews on three platforms, rated 4.5 out of 5 overall.
511
Reviews on Google
All 9 offices
27
Reviews on Facebook
Business-wide
46
Reviews on Trustpilot
Business-wide
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Clee Tompkinson and Francis's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePurchased our first home with CTF and they made the whole experience smooth and easy as a first time buyers! Communication was great and very quick and we would definitely recommend and use again! Special thank you to all the team who helped us along the way! 🫶🏼🏡 …
Thank you for your lovely review Ant, all the best to you in your new home :)
5/5
GoogleI am selling a few properties due to the dissolution of a BTL portfoilo. In recent months I have dealt with lots of Estate Agents all over South Wales. I currently have a house listed with Clee's Port Talbot which very quickly received an offer and currently sits Sold STC. The same branch of Clee's are also selling the property for my buyer of a different property which I have listed with another agent. I am beyond impressed with their service, not only do they respond to all enquiries quickly helping to move the transactions along, they also do it with a smile and kind tone. I am a pain, I call regularly as I am held to strict timescales for completion, yet every call is taken and each email sent is responded to. Hats off to you Clee's, I am a very tough cookie to impress, with the patience of a gnat, but you have continuously impressed me over recent months. I can genuinely feel your positive energy travelling down the phone lines, even when I am close to tearing my hair out! If I had more to sell in Port Talbot I would list with you in a heartbeat, however as I do not I am taking your name with me to Swansea, and will look to list the Swansea property with your branch over there. Thank you Clee's Port Talbot. We are not over the line yet, but i am of little doubt, if we can complete this side of Xmas, you will be the reason why!
Thank you for your kind words, it is very much appreciated :)
1/5
GoogleBuying a new home should be an exciting time but unfortunately this wasn’t my experience with Clee’s. As an inexperienced first time buyer I was hopeful of support, clear and consistent communication and most importantly honesty. Sadly my home buying journey couldn’t have been more different. Bitterly disappointing and extremely stressful, the consequences of which I am still dealing with nearly 3 months on from getting the keys.
5/5
GoogleI recently put my Mams property on the market with Clee. I dealt with Nicola. The property had been on the market less than 48 hours when she rang me to say it was sold......subject to contract. I couldn't believe it had sold so quickly. Nicola was amazing, so competent and knowledgeable in her work. She knew what type of buyer would be interested in the property. Nicola went above and beyond to get the sale, she was fantastic. I also dealt with Tracey when Nicola was unavailable. Again Tracey was very competent in her work explaining things to me. Alisha and Sue were very pleasant if I rang the office and they answered. All staff were polite at all times. I would not hesitate to use Clee in the future if I were to sell my own property. They have been wonderful and it's been an absolute pleasure to deal with them,especially Nicola, you were simply the best. Thank you so much from my Family and I.
Thank you Kath for your fabulous review, it has been a pleasure to sell your property
5/5
GoogleA excellent job by the team @clee Neath who always gave there best efforts for us, which was very appreciated. Thank you so much.
Thank you for your lovely feedback Paul, the new owner is looking forward to moving in!
5/5
GoogleWow! These guys are AMAZING! They sold our house before they'd even got as far as marketing it - and for more than we were expecting, too! All through the (mercifully brief!) process, they kept in touch, and were always available to answer any questions we had. Just sensational. If you want an estate agent who both knows their job, AND cares about actually providing a service - and an excellent one, at that - then look no further. Every member of the team was outstanding, and special thanks to Abigail Davies, who oversaw everything from start to completion. Thank you so much!!!
Thank you so much for your amazing feedback, we are so happy that the sale went through so quickly for both, yourselves and the new owners! It was a pleasure dealing with you, and if you would like any assistance in the future, don't hesitate to get in touch. All the best for the future from our team in Clees Neath!!! :)
5/5
GoogleChris and the team at Clee were excellent throughout and Clee’s pricing is very competitive too.
Many thanks for your kind review, it was a pleasure working with you selling your home in Sketty. All the team at Clee Tompkinson Francis wish you the very best with your new move.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful, thank you.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat staff thank you for your support
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic staff, very supportive and kept us up to date through out. When issues arose the staff would always be happy to help and dealt with this professionally and in a timely manner. I would highly recommend.
Thank you so much for your kind words. It has been a pleasure to help you buy and sell with us. We wish you all the happiness in your new home.
5/5
GoogleWe would like to say a big thank you to Abu, Abi, Sian, and Bethan at the Neath office for helping to find our new forever home in Glynneath. From the very first phone call to the office the whole team could not do enough for us. We found them to be professional and attentive listening to all our many needs, then finally recommended our now new home, as it covered everything we asked for. Would highly recommend Clee Neath. you can trust they will go above and beyond to help you find your dream property. 👏👏👏👏👏👏👏👍🏻👍🏻😀😀😀🍾 From Simon, Kenney & Hugo……. .
Hi Kenny & Simon, Thank you so much for your kind words, We wish you all the best and happiness in your new home! Including Hugo <3!! Thank you from all of us at the Neath office
5/5
GoogleI have to say a huge massive thank you to Chris Thomas, The professionalism he showed when selling my property was second to none and also bought a yard and garage with him. From start to finish he kept in touch all the way, what a fantastic team to do work with. Thank you
Many thanks for your kind review Darren, from all the Sales team at Clee Tompkinson Francis Estate Agents Swansea.
1/5
TrustpilotClee Tompkinson & Francis. Dealing need to be doubled checked
Can't believe this company is getting worse.
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
1/5
TrustpilotClee Tompkinson & Francis. Dealing need to be doubled checked
Can't believe this company is getting worse. In 2019 I bought my first house in Wales, Neath Road, In Neath, West Glamorgan, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded. With regards to this property, the letting management had worked very well. That was until my latest tenant moved out. The outward inspection appeared to indicate all was well. That was until I inspected this property. There were many discrepancies between what was reported and what I saw. Wardrobe doors broken, a six month carpet covered in stains, to which I was to learn later the tenants, not having a gas cooker were cooking on the floor in the lounge. This needed to be replaced. The property was dirty and the garden was overgrown. When I inspected the property the first thing I noticed was there was no for rent signs outside, to which I advised Clee, no response. Then I commented on the state of the carpet and front garden. The state of how dirty the property was. Clee refused to accept ant action concerning the garden. They hadn’t commented on this on their report and there were no photographs. Though gardens were covered under the terms of the tenancy agreement. I cut the the front lawn, cleaned the house and had the six month old carpet replaced. Clee advised me they had a prospective gentleman interested in the property. The only problem was the information he supplied did not check out and I asked Clee to move on. Second reminder no for rent sign up. Then Clee advise me they were suspending this property. 1, dampness in the kitchen and 2, the state of the garden. The house had been shut up for weeks now and all the windows were closed and no heating was on. This was after all November / December. Simply putting on the heating and opening a window slightly, resolved this so called dampness. As for the garden, Clee failed to photograph or record the state of the garden, since 2019 and now it became an issue, because I made a claim, having cut the grass and cleared the dog mess up. Clee response was to put this property on hold on the 18th Dec 23 and then advised me the property had been withdrawn on the 3rd January 24. On being advised the property had been withdrawn I informed Clee I no longer required their services and I would like the keys to be returned to me. A week later I had to remind them I had not received the keys. They then claim they sent the keys back to me on the 17th Jan 24. We received an envelope from the postman, who wanted us to sign for. However the envelope was empty and we refused. It looked like a bunch of keys had simply been placed in the envelope, they hadn’t been wrapped in bubble wrap or card. The post man the said it would be returned, the only problem was there was no return address on the envelope. Not the best way of sending keys through the post. Something I have been doing for years, without any loss to date. Clee wasn’t interested in the loss of keys. I advised them I would need to travel to the property to replace the lock. They couldn’t care less, as far as they were concerned it wasn’t their problem. This then resulted in having to travel to the property 150 miles away and replace the lock. Since then another managing agent has been appointed and I have been advised there would be no problem in finding a new tenant. Past bad experiences with Clee Clee decided to employ a gentleman who found me a tenant for one of my other properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee. On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge, because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this. I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
1/5
TrustpilotPoor Service
In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded.With regards to a property in Regent St.My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them.Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later.On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness.Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee.On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this.I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults.Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge.Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside.Mark Leonard.
5/5
GoogleLovely staff- always helpful and nothing was too much trouble. Would recommend them to anyone who needed an estate agent in this area.
5/5
GoogleEveryone in the Llandeilo office was so helpful, efficient and friendly. They were brilliant, and we would like to say a big thank you for all their hard work on our behalf.
1/5
TrustpilotTravelled 6 hours to view a house only…
Travelled 6 hours to view a house only to recieve a txt message to let me know due to sickness (on a saturday morning) that our viewings had been cancelled. Tried calling the office several times - no answer! They called me monday morning to see if we could pop back to view the houses...'pop 6 hours back' when I told them that we lived so far and couldn't because of the time it takes and told them I wasn't happy about this - she didn't even apologise! I was informed that only 1 member of staff works on a saturday...on the busiest day of the week? Absolute joke! Zero attention to detail, zero response when you call or email the office! Dreadful experience!
5/5
GoogleEasy to deal with, great communication and service. Highly recommended.
Hi Jack, Thank you so much for your feedback! We wish you both well in your first property & we were so pleased that the sale went through so quickly for you both - Congratulation on your first home!
5/5
GoogleClee provided a great service, keeping us informed with any updates. Very friendly and approachable with any queries relating to the sale of our property. An excellent service.
Hi Lee & Julie, Thank you very much for your feedback, it was a pleasure meeting you and thank you for choosing us as your agents!
5/5
GoogleWe had a delightful experience with Abi and Sian at the Neath office and would recommened them to any one. We have moved from Birmingham to Neath which adds its own complications to a house move however Abi in particular made the process stress free and was always happy to answer any queries that we had! We had our second viewing with Sian as Abi wasn't available, we both loved Sians energy, she is very lovely and has a lot of knowledge of the local area which is refreshing! Overall very happy with the service and don't feel it could have been any better.
Hello Leah & Tom, We appreciate your kind words and are delighted to hear that your first purchase was a success. We are also happy to have shared in your exciting new chapter, moving to Wales! We hope to cross paths with you in the future and wish you the utmost happiness!
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Swansea (19 Walter Road) has the most, with 170 reviews rated 4.5 out of 5, followed by Swansea (111) with 139.
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