Clee Tompkinson and Francis Neath reviews

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price. The team even went the extra mile and retrieved personal documents of mine from the property that were left behind. Through the entire sales process the staff at Clee were always available and eager to help. I'll happily refer family and friends to them, and will use them as an agent myself in the future.

Greg · 29 October 2025

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 5/5

Google

Wow! These guys are AMAZING! They sold our house before they'd even got as far as marketing it - and for more than we were expecting, too! All through the (mercifully brief!) process, they kept in touch, and were always available to answer any questions we had. Just sensational. If you want an estate agent who both knows their job, AND cares about actually providing a service - and an excellent one, at that - then look no further. Every member of the team was outstanding, and special thanks to Abigail Davies, who oversaw everything from start to completion. Thank you so much!!!

Katherine · 27 March 2024

★★★★★ 5/5

Google

We would like to say a big thank you to Abu, Abi, Sian, and Bethan at the Neath office for helping to find our new forever home in Glynneath. From the very first phone call to the office the whole team could not do enough for us. We found them to be professional and attentive listening to all our many needs, then finally recommended our now new home, as it covered everything we asked for. Would highly recommend Clee Neath. you can trust they will go above and beyond to help you find your dream property. 👏👏👏👏👏👏👏👍🏻👍🏻😀😀😀🍾 From Simon, Kenney & Hugo……. .

Simon · 26 February 2024

★★★★★ 1/5

Trustpilot

Clee Tompkinson & Francis. Dealing need to be doubled checked

Can't believe this company is getting worse. In 2019 I bought my first house in Wales, Neath Road, In Neath, West Glamorgan, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded. With regards to this property, the letting management had worked very well. That was until my latest tenant moved out. The outward inspection appeared to indicate all was well. That was until I inspected this property. There were many discrepancies between what was reported and what I saw. Wardrobe doors broken, a six month carpet covered in stains, to which I was to learn later the tenants, not having a gas cooker were cooking on the floor in the lounge. This needed to be replaced. The property was dirty and the garden was overgrown. When I inspected the property the first thing I noticed was there was no for rent signs outside, to which I advised Clee, no response. Then I commented on the state of the carpet and front garden. The state of how dirty the property was. Clee refused to accept ant action concerning the garden. They hadn’t commented on this on their report and there were no photographs. Though gardens were covered under the terms of the tenancy agreement. I cut the the front lawn, cleaned the house and had the six month old carpet replaced. Clee advised me they had a prospective gentleman interested in the property. The only problem was the information he supplied did not check out and I asked Clee to move on. Second reminder no for rent sign up. Then Clee advise me they were suspending this property. 1, dampness in the kitchen and 2, the state of the garden. The house had been shut up for weeks now and all the windows were closed and no heating was on. This was after all November / December. Simply putting on the heating and opening a window slightly, resolved this so called dampness. As for the garden, Clee failed to photograph or record the state of the garden, since 2019 and now it became an issue, because I made a claim, having cut the grass and cleared the dog mess up. Clee response was to put this property on hold on the 18th Dec 23 and then advised me the property had been withdrawn on the 3rd January 24. On being advised the property had been withdrawn I informed Clee I no longer required their services and I would like the keys to be returned to me. A week later I had to remind them I had not received the keys. They then claim they sent the keys back to me on the 17th Jan 24. We received an envelope from the postman, who wanted us to sign for. However the envelope was empty and we refused. It looked like a bunch of keys had simply been placed in the envelope, they hadn’t been wrapped in bubble wrap or card. The post man the said it would be returned, the only problem was there was no return address on the envelope. Not the best way of sending keys through the post. Something I have been doing for years, without any loss to date. Clee wasn’t interested in the loss of keys. I advised them I would need to travel to the property to replace the lock. They couldn’t care less, as far as they were concerned it wasn’t their problem. This then resulted in having to travel to the property 150 miles away and replace the lock. Since then another managing agent has been appointed and I have been advised there would be no problem in finding a new tenant. Past bad experiences with Clee Clee decided to employ a gentleman who found me a tenant for one of my other properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee. On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge, because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this. I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%

Mark · 26 January 2024

★★★★★ 5/5

Google

I had an excellent experience selling our house with the team at Clee Neath, we mainly worked with Beth, who was very professional and knowledgeable. Communication was also excellent, which I have found previously with other agents, was very poor. Will definitely use again. Highly recommend

Lorraine · 16 April 2025

★★★★★ 5/5

Google

Just bought a house through Clee and they were soo friendly and professional right throughout the process. Abi & Sian were always on hand for any queries we had and made the experience a lot less stressful than we imagined. Thank you :)

Lauren · 16 April 2025

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 5/5

Google

Abi Davies and the team at Clee were amazing during a very difficult, long chain sale/purchase. Abi’s communication during this move was brilliant and I feel they went above and beyond what was expected. I would defiantly recommend Clee.

Lee · 16 April 2025

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 13 June 2025

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend! The Macs

Lynn · 5 July 2025

★★★★★ 5/5

Trustpilot

I was really impressed with the speed at which they sold my house.

I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.

Kingfisher · 11 February 2025

★★★★★ 5/5

Google

Used Clee to sell my late dad's house, Abi was brilliant, always happy to answer any queries I had, and keeping me updated on the sale

Nicola · 16 April 2025

★★★★★ 2/5

Trustpilot

I put my house up for sale with this company

I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing. However they did not attempt to go above and beyond on anything. Although they were aware I was also looking for a house in the local area they never drew my attention to suitable houses that THEY had for sale. I only found out if they had new houses with them as I have alerts on Zoopla etc After 3 months of viewings but no offers they never suggested a conversation about lowering the price or any improvement's etc I understand that I could have also pushed this further also and queried it and maybe I should have ?.But what was I paying for ? I got the impression this company are just coasting and doing what they have always done. They done nothing special for me and I terminated my contract as soon as I could. They need to revisit their sales model

Mrs · 23 January 2025

★★★★★ 5/5

Trustpilot

Pontardawe Branch

They handled sale of my property in Pontardawe - and to be frank there is no-one else I would use. Ryan was professional, friendly and seemed to genuinely care about the house. Carol...Carol kept a problematic sale on track during a very tough time (COVID). Always on the ball, always keeping us updated - chasing buyers and solicitors to make sure all on track. Made a very stressful move much easier. If you want to sell your house in this area, don't look elsewhere, you'd be wasting your time. Oh - just to add, Rebecca (now sadly left) was also excellent - had done a lot of homework prior to valuation, came prepared with lots of examples to justify her price - which was spot on. -Gareth (Bronywawr).

Gareth · 19 February 2021

★★★★★ 5/5

Google

My experience of my home purchase was smooth, plenty of information talked through at each stage High professionalism, the contact was at the right level, with myself, vendor and my solicitor. Never was left wondering where we were at.

Veronica · 27 October 2025

★★★★★ 5/5

Trustpilot

Neath Branch recommended

Bethan, Sian and the team from the Neath branch were brilliant and helpful, kept us up to date and were very professional during visits. We had a sale on our first viewing! Many thanks to the team for an outstanding job.

Joanna · 6 October 2025

★★★★★ 5/5

Google

Great professional service, making our house sale go smoothly and without a glitch. Highly recommended Estate Agent - thank you

Nick · 16 April 2025

★★★★★ 1/5

Google

Disaster from the start. When we had our initial offer accepted, they told the vendor that we were not in a position to proceed when we were and we told them this. This lead to the property continuing to be shown and we ended up paying more than our initial offer because other offers had come in. It was only because we knew the vendors and they wanted to sell to us that we got the property. One of the other people who had their offer subsequently rejected was then told that the vendors were selling to a neighbour. There are only 4 neighbours to the property which lead to this person knocking on the neighbours’ doors to find out who had had their offer accepted leading to hers being rejected. Completely unacceptable breach of privacy. We were glad to receive the keys so we never have to deal with this company again.

Cerys · 16 October 2025

★★★★★ 5/5

Google

Very professional and helpful. Always went that extra mile. Special thanks to Abi & Sian

Matthew · 16 April 2025

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live. The Port Talbot branch manager, Nicola, we found very rude and condescending. I don’t think they know what customer service is. It actually seemed on times as though the person buying our house was paying them, instead of us! That’s how I felt we were treated. Every time I would see their number as an incoming call, I would feel nothing but dread! We will never EVER go with this company again. So relieved the whole process is over and I don’t have any more contact with them.

AAP · 28 July 2024

★★★★★ 1/5

Google

To anyone thinking of buying a house with Clee please don’t. The house might look ok on the outside but Clee are selling houses which have a lot of hidden serious issues like major gas leaks and electrical problems. When confronted you are responded too with attitude and laughed at. Even if a property on their market looks a good price I can guarantee the hidden problems will end up costing you a fortune. Clee Neath are very unprofessional and very inexperienced especially Abi in the Clee Neath office. It is like a school playground in that office and they are selling houses which have been put together by cowboys. First time buyers especially avoid!!!

Lauryn · 25 August 2023