Clee Tompkinson and Francis Neath reviews

★★★★★ 1/5

Trustpilot

Appointed Clee & Tompkinson Francis …

Appointed Clee & Tompkinson Francis (Crickhowell) to represent us in land compensation regarding the A465 Heads of the Valley road scheme several years ago. When we enquired about progress it appeared they had lost our application ( we still had letter as proof it had been submitted) so they asked to resubmit the paperwork which we did back 12 months they acknowledged receipt. A year has passed and still no communication from Clee & Tompkinson, so decided it was time to get an update on progress, they have not responded to e-mails or to the online query form to contact us regarding the progress. Poor communication (well actually none), fe up of chasing them. We have now appointed a new agent to represent us and he has done more in 2 weeks that Clee & Thompkinson has done in year (not hard really) If they are representing you in a land compensation claim you might want to think about appointing someone else

Raymond · 15 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025

★★★★★ 5/5

Google

We are very happy with everything clee done for us would highly recommend them. The process was quick and easy. Also thank you Sian and Bethan , both couldn't do enough to help also very quick on response to question's etc.

Conor · 29 October 2023

★★★★★ 5/5

Facebook

I would highly recommend Clees to sell or let your house The girls in Neath especially Donna in lettings were so friendly and helpful when I needed to rent a property quite quickly last year ..they found me a suitable flat to rent within days and the whole letting process was facilitated by their professional and efficient manner Thank you again Simon Morris Neath

Simon · 3 March 2021

★★★★★ 5/5

Google

Recently purchased a house with Clee, dealt with Sian in the Neath office, absolutely brilliant 🤩 Thanks Sian …

Nicola · 13 October 2025

★★★★★ 5/5

Google

Professional experience with clee, nothing was ever too much trouble. Special thanks to Sian and Beth for all their help and support. Everything from start to finish was a breeze! Would highly recommend!

Shannon · 4 May 2025

★★★★★ 5/5

Google

Clee staff made buying my house a strees free experience. Everything was taken care of by the professional, friendly staff. Nothing was too much bother for them. I totally recommend them for anyone buying or selling.

Suzanah-Jo · 29 March 2025

★★★★★ 5/5

Trustpilot

Excellent estate agents. We had a very positive experience with…

We had a very positive experience with Clee Tomkinson Francis. Their sales negotiator, Nathan, was particularly professional and efficient. From the initial contact, when he came to the view the property before it was marketed, and every step of the way afterwards. I would have no hesitation in recommending him and Clee Tomkinson Francis to anyone.

Swansea · 31 January 2025

★★★★★ 5/5

Google

We had a delightful experience with Abi and Sian at the Neath office and would recommened them to any one. We have moved from Birmingham to Neath which adds its own complications to a house move however Abi in particular made the process stress free and was always happy to answer any queries that we had! We had our second viewing with Sian as Abi wasn't available, we both loved Sians energy, she is very lovely and has a lot of knowledge of the local area which is refreshing! Overall very happy with the service and don't feel it could have been any better.

Thomas · 28 November 2023

★★★★★ 1/5

Trustpilot

Dreadful Morriston branch

Dreadful Morriston branch. Sharp practice. Continued viewings on a house after we agreed an offer without informing us. Allowed us to drive 5 hours each way for a second viewing to resolve a boundary issue. They did not follow up on this viewing but then accepted a new offer from another party and then asked us to increase our offer behind the back of the new person. Avoid.

HELEN · 20 July 2024

★★★★★ 5/5

Google

Abi and the guys at Clee were amazing during my purchase. They got in done very quickly and Abi’s communication during the purchase was brilliant and I feel they went above and beyond for me . I would defiantly recommend Clee. To anyone and everyone thank you.👍 …

Cameron · 16 April 2025

★★★★★ 5/5

Google

I highly recommend this estate agent. Im a first time young buyer and with the help of clees it really made the whole process faster and easier. I called many times and clees answered very fast every time, there was always someone to help and answer all my queries. I really can’t thank you enough for all the patience and support through the buying process. I will definitely be happy to use you in the future again. I have no complaints.

Fabiana · 16 April 2025

★★★★★ 5/5

Trustpilot

Brilliant, personal service

We went with CTF to sell our property because their assessment of the property value seemed to be grounded in good understanding of the local economy. Turns out they were spot on and the property sold at the full asking price within a couple of weeks. While we were going through the selling process, the team were always there to help in any way they could. The whole team were always able to access information about the status of the sale so anyone we spoke to could answer our questions or help move things forward. Any communication between ourselves and the buyers was passed on immediately so there were no delays. Absolutely brilliant service all round! Highly recommended.

Meg · 16 October 2023

★★★★★ 5/5

Trustpilot

Happy to recommend

What should've been a quick, painless service was dragged along somewhat thanks to our Buyer's solicitors. Jeian at the Llandovery branch did everything possible to get answers and whilst the experience was stressful (beyond belief!) concluded a week before Christmas. Fees were reasonable and the photo quality of the sales brochure were absolutely superb.

Alison · 29 December 2020

★★★★★ 5/5

Trustpilot

Professional

Viewing a property with my elderly mother, rep was considerate and professional, allowing Mum to feel very comfortable, explained all about the property patiently. During negotiations and completion, maintained timely contact and service provided has resulted in further recommendations to others.

Leeanne · 18 June 2025

★★★★★ 1/5

Trustpilot

Poor customer service

Me and my girlfriend viewed a property in whitland, Carmarthenshire and was not inform at the viewing that there was a holding fee of £100. The estate agent contacted my girlfriend whilst we were dealing with family issues, stating that she had to pay £100, as I was in work she was unsure of what to do and paid the £100. Due to family circamstances we were unable to to move to this property, we have received abysmal customer service throughout the process and money has not been refunded. I would also like to note that we have only dealt with one person, during the viewing of the property and the entire process has been through an online website that seems to be faulty.

Ritchie · 17 July 2023

★★★★★ 5/5

Google

Excellent service from start to finish, from Beth valuing, to selling on the first viewing for asking price and Abi sales progressing. The process was quick, easy and the fees are excellent in comparison to other agents. I can’t thank you enough ❤️

Emma · 16 April 2025

★★★★★ 5/5

Google

We recently purchased our first home with Clees in Neath. The team were so helpful, especially with all the questions we had having never gone through this process before. Siân was our main point of contact and I can’t thank her enough.

Silly · 16 April 2025

★★★★★ 5/5

Trustpilot

I purchased through the Neath branch…

I purchased through the Neath branch and viewed houses with Sian who was knowledgable and helpful even suggested local hotels as we can from a long way to move to wales. Start we’re always responsive to emails and calls, very helpful start to finish.

Consumer · 6 February 2025

★★★★★ 5/5

Google

Abi and Bethan was very helpful and professional, nothing was to much trouble. Very pleased with the service i received will use again.

Andrew · 29 September 2023

★★★★★ 4/5

Google

I've recently let out a property using Ross & Hayleigh @ the Neath office, I can say they have both been extremely professional and helpful. There were a few bit's of important information that were not passed on, but once these area's were noticed, they were swiftly rectified. I'd recommend the team and am looking forward to upgrading this to the 5* review in the near future.PositiveProfessionalism

Charles · 25 August 2022

★★★★★ 5/5

Facebook

What a great night with the friendly team at the Neath office! Thank You Julia and the team for arranging such great event where we could meet like minded people and other professionals. I have made good contacts and this was just what I was looking for. Thanks again!

Nicholas · 15 August 2019

★★★★★ 5/5

Google

Bethan was great Very friendly, was kept up to date all the time fast service smoth process Would deffantly use again.

Michelle · 6 April 2025

★★★★★ 5/5

Google

We had a fab experience with Sophie, everything was just so straight forward and she’s so friendly and lovely. We really appreciated the human touch after having viewed houses with a very pushy estate agent and we feel very lucky to have found our new home with CTF Neath!

Jasmine · 29 October 2025