Clee Tompkinson and Francis Neath reviews

★★★★★ 5/5

Google

I had the best experience with everyone at Clee Neath. They were super helpful with every question I had and went above and beyond to make sure everything was answered during and after the sale.

Sadie · 18 January 2026

★★★★★ 1/5

Trustpilot

I have been renting a property…

I have been renting a property from clee thompson and francis for 9 months.When we moved in we had flooding after 2 days.We have had to have builders back and fore many times in the 9 months as well as inspections etc.This house as been the worst house i have ever private rented.We have had 9 months of hell.The house will be prohibited in the next 2 weeks as enviromental health as been here twice and said today it will be prohibited.The girls have done the best they can for us,but i do believe they should be checking the properties out a lot more before renting them to families such as us.My daughter suffers feom asthma and we should never have been allowed to rent this in the first place.Although we have an agreement for the last few months not to pay the rent, and some other months in between we have had discounted rent.We always had to pay the agency fee.A good company wouldn't taken that in the stste this house is in. I would never rent from Clee thompson and francis or deal with them in anyway again.Even the girls working there inspecting the property couldn't apologise enough.I just don't feel on a whole the company as done enough.

Craig · 25 October 2021

★★★★★ 5/5

Google

Excellent service and wonderful team,put house on market in morning sold by afternoon what better service do you want,these ladies always kept you informed could not fault them

Lyn · 16 April 2025

★★★★★ 5/5

Google

Great service from the team at the Neath office, from marketing my mum's house, validating potential purchasers, feedback from viewings and recommending suppliers. Highly recommend.

Jsne · 16 April 2025

★★★★★ 5/5

Google

Fantastic from beginning of viewing a property, putting an offering in to the completion! Sian and abi we can't thank you enough. Xxx

Yvette · 16 April 2025

★★★★★ 5/5

Facebook

Would like to thank all the staff at Clee Neath, for all their help and support in the sale of my property. Starting with Bethan the Manager, from the moment you entered our property I felt that I would have no problem dealing with you, polite, pleasant and very professional. After that day I feel I have made friends for life with nearly all the staff, really friendly and helpful, but professional at all times. They helped me deal with a very demanding sale of my property. So glad I chose Clee as I don’t think I would have got through it without them. Thanks girls … speak soon Im sure 😜

Alison · 9 October 2019

★★★★★ 5/5

Google

Superb experience with Abi and the team at Neath from Start-Finish. Professional, friendly and helpful.

Chris · 18 October 2024

★★★★★ 1/5

Trustpilot

Travelled 6 hours to view a house only…

Travelled 6 hours to view a house only to recieve a txt message to let me know due to sickness (on a saturday morning) that our viewings had been cancelled. Tried calling the office several times - no answer! They called me monday morning to see if we could pop back to view the houses...'pop 6 hours back' when I told them that we lived so far and couldn't because of the time it takes and told them I wasn't happy about this - she didn't even apologise! I was informed that only 1 member of staff works on a saturday...on the busiest day of the week? Absolute joke! Zero attention to detail, zero response when you call or email the office! Dreadful experience!

Angharad · 4 December 2023

★★★★★ 5/5

Google

I purchased a house through the Neath Branch. Me and my son were shown a few houses by Sian who was helpful and answered our questions. The office staff were great always someone on the phone. Im happy the house I liked had this team behind it and I would recommend to others

Tina · 24 February 2025

★★★★★ 5/5

Google

I recently purchased a property with Clee's Neath branch. They were always helpful and very quick to respond to any queries I had, and explaining process. Very helpful and friendly bunch which made what's usually a stressful time a lot nicer.

Cory · 14 July 2025

★★★★★ 5/5

Google

Great staff, very supportive, effective and very efficient on and request or advice or help required

Ieuan · 16 April 2025

★★★★★ 3/5

Trustpilot

Currently on with this agent

Currently on with this agent. Very little communication from them. Always seem to be chasing them to confirm appointments and zero feedback from viewings. On the plus side, agent always on time and positive.

Catherine · 16 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Clee Tomkinson…

Excellent service from Clee Tomkinson Francis Swansea office. Based on my experience of selling 2 properties I highly recommend this company.

Dissertation · 30 January 2025

★★★★★ 1/5

Google

Dreadful experience. As buyers, they gave us inaccurate information about warranty and drainage on a new build, they didn't read e-mails properly or only responded to parts of e-mails, failed to pass on messages to the vendor and the so called branch manager didn't have the courtesy or the where-with-all to answer or acknowledge any of the 4 e-mails we sent her. I would not recommend this lot if they were the only agents in Wales - which fortunately they are not!

Andrew · 25 August 2023

★★★★★ 1/5

Google

The most unprofessional team of “estate agents” you can come across! False information is shared to buyers in order to achieve a sale, which then ultimately results in wasted time and money for all involved. The untrained staff they have there cannot even complete simple tasks such as passing information to vendors, or even responding to phone calls and emails. You will hear every excuse under the sun so they can try and redeem themselves, but ultimately there is no excuse to cover the unprofessionalism and laziness these “estate agents” possess!

Ruby · 25 August 2023

★★★★★ 5/5

Trustpilot

We definitely chose the best...

CTF dealt with the sale of our property during lockdown. Staff were brilliant and helpful, kept us up.to.date and were 100% professional during visits. Loved their approach to marketing and the floor plans znd they definitely showed our house off to its full potential. So much so, we had an offer from our first viewing! Many thanks to the team for an outstanding job. Nadine, Ioan & family

Nadine · 21 March 2021

★★★★★ 5/5

Trustpilot

On the ball

On the ball. Never a problem making contact. Nothing was too much trouble. We dealt with the Swansea office.

CmW · 30 January 2025

★★★★★ 5/5

Trustpilot

The lady that showed us around was…

The lady that showed us around was friendly, and bubble she is a credit to your firm

Erlais · 18 February 2025

★★★★★ 5/5

Google

I brought and sold my house with this estate agent and I have to say the service was brilliant. All the staff are friendly and professional. My house sold quickly and would always use them in the future. Highly recommend 😊

Karen · 16 April 2025

★★★★★ 5/5

Trustpilot

Recent sale of property

I recently sold my house with Clee and I was really pleased with the way they conducted everything from start to finish. The staff were very helpful and supportive throughout. I had previously contacted other estate agents but was most impressed with Clee so I'm glad I waited. I would definitely use them again.

Angela · 7 September 2022

★★★★★ 5/5

Google

They were very patient as I had to wait for my property to sell but o certainly that was sold they were very professional

Paul · 15 October 2025

★★★★★ 5/5

Google

Bought a house from clee Neath in 2022 and as an employee of Jaguar Land Rover I must say the customer service was on par. Highly recommend

Cheymetal · 25 July 2024

★★★★★ 5/5

Google

Excellent service brilliant staff most helpful throughout purchase

Richard · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, fantastic pictures, honest feedback and a personal service. I’d highly recommend

Ms · 31 January 2025