Clee Tompkinson and Francis Ystradgynlais reviews

★★★★★ 5/5

Google

A huge thank you to Rhys and the team at Clee, Ystradgynlais! We have recently completed on our first purchase and couldn’t have done it without them babysitting us through the process! Always available, super helpful, lots of advice, always open to questions, and will give or find out the answers and accommodating in our endless requests to view the property whilst waiting for the sale to go through Forever grateful for them helping us to secure our dream home ~ would highly recommend their services whether buying or selling!! Thank you 😊

Jayne · 11 June 2026

★★★★★ 5/5

Google

Clee listed my property for sale in June & it completed in August. ⭐ 7 week turnaround ⭐️ Celyn, Jan & Rhys make a wonderful team. From the initial valuation with Jan, right through to completion, the team was professional, responsive, and incredibly supportive throughout the entire process. Their marketing strategy was spot on, the photos and listing really showcased my home at its best, attracting a lot of interest right away. Within a week of the property being listed, we had received four viewings and a couple of offers! Communication from Celyn was always clear and timely, and she made what can often be a stressful experience feel smooth and manageable. I really appreciated their attention to detail and dedication to getting the best result. If I can offer sellers / buyers any advice, it would be to ensure you have a trusting and competent team of estate agents and solicitors. Thank you / Diolch to the whole team, I wouldn’t hesitate to recommend Clee to anyone looking to sell their property.

Joanne · 7 August 2025

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Google

We have just purchased our new home in Ystradowen.Throughout the process Karen and the team went above and beyond to keep us up to date.We have never dealt with a better estate agent than Clees and would highly recommend this branch to any potential buyers.Thank you Karen.Bryan and Julia

Jules · 11 August 2026

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price. The team even went the extra mile and retrieved personal documents of mine from the property that were left behind. Through the entire sales process the staff at Clee were always available and eager to help. I'll happily refer family and friends to them, and will use them as an agent myself in the future.

Greg · 29 October 2025

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Trustpilot

Carmarthen Branch

The Carmarthen Branch staff were brilliant - from us requesting the first viewing, to having our offer accepted within a couple of days, their communication and transparency was excellent. I can’t recommend Eryl and Will enough; they are a great team and always try their best for their customers.

Consumer · 19 June 2026

★★★★★ 5/5

Google

We had an excellent experience in purchasing our new home; Rhys and the team were helpful, patient, friendly, knowledgeable and supportive throughout the process and continue to be helpful Would and have recommended Clee services to others and will always use them wherever possible…. An enjoyable and professional experience Thanks guys!

Lynn · 14 August 2025

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 1/5

Trustpilot

Clee Tompkinson & Francis. Dealing need to be doubled checked

Can't believe this company is getting worse. In 2019 I bought my first house in Wales, Neath Road, In Neath, West Glamorgan, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded. With regards to this property, the letting management had worked very well. That was until my latest tenant moved out. The outward inspection appeared to indicate all was well. That was until I inspected this property. There were many discrepancies between what was reported and what I saw. Wardrobe doors broken, a six month carpet covered in stains, to which I was to learn later the tenants, not having a gas cooker were cooking on the floor in the lounge. This needed to be replaced. The property was dirty and the garden was overgrown. When I inspected the property the first thing I noticed was there was no for rent signs outside, to which I advised Clee, no response. Then I commented on the state of the carpet and front garden. The state of how dirty the property was. Clee refused to accept ant action concerning the garden. They hadn’t commented on this on their report and there were no photographs. Though gardens were covered under the terms of the tenancy agreement. I cut the the front lawn, cleaned the house and had the six month old carpet replaced. Clee advised me they had a prospective gentleman interested in the property. The only problem was the information he supplied did not check out and I asked Clee to move on. Second reminder no for rent sign up. Then Clee advise me they were suspending this property. 1, dampness in the kitchen and 2, the state of the garden. The house had been shut up for weeks now and all the windows were closed and no heating was on. This was after all November / December. Simply putting on the heating and opening a window slightly, resolved this so called dampness. As for the garden, Clee failed to photograph or record the state of the garden, since 2019 and now it became an issue, because I made a claim, having cut the grass and cleared the dog mess up. Clee response was to put this property on hold on the 18th Dec 23 and then advised me the property had been withdrawn on the 3rd January 24. On being advised the property had been withdrawn I informed Clee I no longer required their services and I would like the keys to be returned to me. A week later I had to remind them I had not received the keys. They then claim they sent the keys back to me on the 17th Jan 24. We received an envelope from the postman, who wanted us to sign for. However the envelope was empty and we refused. It looked like a bunch of keys had simply been placed in the envelope, they hadn’t been wrapped in bubble wrap or card. The post man the said it would be returned, the only problem was there was no return address on the envelope. Not the best way of sending keys through the post. Something I have been doing for years, without any loss to date. Clee wasn’t interested in the loss of keys. I advised them I would need to travel to the property to replace the lock. They couldn’t care less, as far as they were concerned it wasn’t their problem. This then resulted in having to travel to the property 150 miles away and replace the lock. Since then another managing agent has been appointed and I have been advised there would be no problem in finding a new tenant. Past bad experiences with Clee Clee decided to employ a gentleman who found me a tenant for one of my other properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee. On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge, because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this. I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%

Mark · 26 January 2024

★★★★★ 1/5

Google

We purchased a property through Clee Ystradgynlais in 2024 as first-time buyers, and unfortunately our experience has been very disappointing. Before completion, a neighbour had raised an ongoing rat infestation in the attic to a former employee who has now left the company, but this information was never disclosed to us at any stage. We only discovered the issue after moving in, which highlights a serious lack of communication and due diligence. As a result, we have had to spend a significant amount of money trying to resolve the problem, costs that could have been avoided if we had been properly informed. This has caused considerable stress and put a strain on our savings as first-time buyers who relied on transparency throughout the process. Clee initially offered £250 as a goodwill gesture, later increasing it to £500 considering they claimed they were not at fault however this suggested some acknowledgment. However, after the Ombudsman passed responsibility to the previous owners, this offer was withdrawn entirely from Clee. This felt very disappointing and lacking in accountability, given the impact this situation has had on us. While we do recognise that not all staff were at fault and did their job, the overall experience was tainted by poor communication and the handling of a serious issue. Still this year we have had to pay out more to ensure this does not happen to anyone else again with no compensation. Overall, this has been a stressful and costly experience. We would strongly advise others to be cautious and ensure all property issues are thoroughly investigated before purchase. I hate to leave a bad review but hoping Clee will learn from this mistake and take accountability one day that they were apart of this and let us down and lost our trust.

Sheranie · 11 May 2026

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 5/5

Google

Rhys and Karen were so helpful with our purchase from start to finish. They made the whole process so smooth, we would highly recommend them.

Lauren · 11 June 2026

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 13 June 2025

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend! The Macs

Lynn · 5 July 2025

★★★★★ 5/5

Google

Recently sold our property through this agent. Karen saw us through every stage and was an absolute delight to interact with. Very professional, informative and took fantastic photos that enabled us to sell to the first viewer, after only two days on the market. Communication was great and nothing seemed to be too much trouble. Highly recommend.

Vicki · 11 August 2026

★★★★★ 5/5

Google

Massive thank you to Rhys, Celyn, Janet and the team for helping us with our sale and purchase. They went above and beyond! Always there to answer questions, offer advice and keep us updated. We would highly recommend them. Honestly the best service we've had for an estate agents. 😃 …

Brett · 18 August 2025

★★★★★ 5/5

Trustpilot

I was really impressed with the speed at which they sold my house.

I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.

Kingfisher · 11 February 2025

★★★★★ 2/5

Trustpilot

I put my house up for sale with this company

I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing. However they did not attempt to go above and beyond on anything. Although they were aware I was also looking for a house in the local area they never drew my attention to suitable houses that THEY had for sale. I only found out if they had new houses with them as I have alerts on Zoopla etc After 3 months of viewings but no offers they never suggested a conversation about lowering the price or any improvement's etc I understand that I could have also pushed this further also and queried it and maybe I should have ?.But what was I paying for ? I got the impression this company are just coasting and doing what they have always done. They done nothing special for me and I terminated my contract as soon as I could. They need to revisit their sales model

Mrs · 23 January 2025

★★★★★ 5/5

Trustpilot

Pontardawe Branch

They handled sale of my property in Pontardawe - and to be frank there is no-one else I would use. Ryan was professional, friendly and seemed to genuinely care about the house. Carol...Carol kept a problematic sale on track during a very tough time (COVID). Always on the ball, always keeping us updated - chasing buyers and solicitors to make sure all on track. Made a very stressful move much easier. If you want to sell your house in this area, don't look elsewhere, you'd be wasting your time. Oh - just to add, Rebecca (now sadly left) was also excellent - had done a lot of homework prior to valuation, came prepared with lots of examples to justify her price - which was spot on. -Gareth (Bronywawr).

Gareth · 19 February 2021

★★★★★ 5/5

Trustpilot

Neath Branch recommended

Bethan, Sian and the team from the Neath branch were brilliant and helpful, kept us up to date and were very professional during visits. We had a sale on our first viewing! Many thanks to the team for an outstanding job.

Joanna · 6 October 2025

★★★★★ 1/5

Trustpilot

Poor Service

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded.With regards to a property in Regent St.My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them.Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later.On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness.Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee.On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this.I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults.Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge.Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside.Mark Leonard.

Mark · 10 January 2024

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live. The Port Talbot branch manager, Nicola, we found very rude and condescending. I don’t think they know what customer service is. It actually seemed on times as though the person buying our house was paying them, instead of us! That’s how I felt we were treated. Every time I would see their number as an incoming call, I would feel nothing but dread! We will never EVER go with this company again. So relieved the whole process is over and I don’t have any more contact with them.

AAP · 28 July 2024

★★★★★ 5/5

Google

The team at Clee were absolutely outstanding. There were so many disasters and challenges with the property (which were nothing to do with Clee), but throughout, they were helpful, patient, and never gave up - even managing to keep the prospective buyer happy enough to proceed, after repair works were carried out! Really couldn't have asked for a better service. Truly excellent.

Katherine · 28 August 2024