Clee Tompkinson and Francis Swansea reviews

★★★★★ 5/5

Google

Clee Tompkinson & Francis: I'm just here to say A THANK YOU!! for your support to me in acquiring my house purchase. Walter Road branch Team - Chris and his team!! Thank you so much. You are the best, especially for 1st time home buyers like me. I'm so grateful for your kindness and support...You guys are AWESOME!!

Tochi · 16 November 2025

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Google

Have to honestly say Chris and Julie were fantastic selling my land which was complex . They were Incredibly professional, nothing too much trouble and kept me updated throughout the process. I would highly recommend Swansea branch.

Beth · 11 April 2026

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price. The team even went the extra mile and retrieved personal documents of mine from the property that were left behind. Through the entire sales process the staff at Clee were always available and eager to help. I'll happily refer family and friends to them, and will use them as an agent myself in the future.

Greg · 29 October 2025

★★★★★ 5/5

Google

I recently bought a house and Hazel was the estate agent I dealt with all the way through the process . From the first phone call she was helpful , friendly and extremely competent. She was so approachable and hands on . I have bought and sold a lot of houses and without a doubt the service Hazel gave us was the best we have received . I would highly recommend using her if we bought or sold again in the area . .

Michelle · 24 September 2024

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Google

Thank you to Nathan, Nina and everyone else at Clee! Never pressured us, gave their honest opinions on the next steps and they were great, cannot recommend enough! Thank you

Natalie · 16 March 2026

★★★★★ 5/5

Google

The process of selling my property was very professional from start to finish. The experience was seamless, with feedback from viewings received in a timely manner, with constructive comments. Communication was excellent. Many thanks to Nathan, Jade and Julie at the Swansea branch.

Susan · 16 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Clee Tompkinson and Francis for my home purchase, and I am thrilled with the exceptional service I received. I want to give a special thanks to Chris for his outstanding support throughout the entire process. Chris was incredibly knowledgeable, patient, and responsive to all my questions and concerns. His expertise and dedication made the home buying experience smooth and stress-free. From the initial viewing to receiving the keys, Chris was there every step of the way, providing valuable guidance and assistance. I highly recommend Clee Tompkinson and Francis, especially Chris, to anyone looking to buy or sell a home. Their professionalism and commitment to their clients are truly commendable. Thank you, Chris, for making my home buying journey a success!

Liyakat · 24 July 2024

★★★★★ 5/5

Google

We recently sold our home and purchased a new one both with Clees. They sold our home in no time at all and assisted with the purchase of our new home. Throughout the process they were professional, knowledgeable and helpful, especially when our initial buyer pulled out a week before we were due to move. Although we were devastated Chris and the team sprang in to action, put our home back on the market and sold it again in 3 days. I cannot thank them enough for the patience and professionalism they showed in what was an extremely stressful time for us. I would highly recommend Clees to anyone thinking of selling or buying a property. Their knowledge, professionalism and attitude throughout the process was first class. Thanks again to Chris and all the team at Clees.

Wayne · 24 July 2024

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 5/5

Google

I called Clee Tomkinson and Francis this morning and spoke to Nathan. I'm an investor looking with quite a specific criteria and having explained this to Nathan he understood the requirements and was patient in listening to me when I explained what I'm looking for. He was very knowledgeable and energetic, and I'm very much looking forward to building a professional relationship with him and Clee Tomkinson and Francis whilst searching for investment properties in the Swansea area.

Adam · 25 May 2024

★★★★★ 1/5

Trustpilot

Clee Tompkinson & Francis. Dealing need to be doubled checked

Can't believe this company is getting worse. In 2019 I bought my first house in Wales, Neath Road, In Neath, West Glamorgan, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded. With regards to this property, the letting management had worked very well. That was until my latest tenant moved out. The outward inspection appeared to indicate all was well. That was until I inspected this property. There were many discrepancies between what was reported and what I saw. Wardrobe doors broken, a six month carpet covered in stains, to which I was to learn later the tenants, not having a gas cooker were cooking on the floor in the lounge. This needed to be replaced. The property was dirty and the garden was overgrown. When I inspected the property the first thing I noticed was there was no for rent signs outside, to which I advised Clee, no response. Then I commented on the state of the carpet and front garden. The state of how dirty the property was. Clee refused to accept ant action concerning the garden. They hadn’t commented on this on their report and there were no photographs. Though gardens were covered under the terms of the tenancy agreement. I cut the the front lawn, cleaned the house and had the six month old carpet replaced. Clee advised me they had a prospective gentleman interested in the property. The only problem was the information he supplied did not check out and I asked Clee to move on. Second reminder no for rent sign up. Then Clee advise me they were suspending this property. 1, dampness in the kitchen and 2, the state of the garden. The house had been shut up for weeks now and all the windows were closed and no heating was on. This was after all November / December. Simply putting on the heating and opening a window slightly, resolved this so called dampness. As for the garden, Clee failed to photograph or record the state of the garden, since 2019 and now it became an issue, because I made a claim, having cut the grass and cleared the dog mess up. Clee response was to put this property on hold on the 18th Dec 23 and then advised me the property had been withdrawn on the 3rd January 24. On being advised the property had been withdrawn I informed Clee I no longer required their services and I would like the keys to be returned to me. A week later I had to remind them I had not received the keys. They then claim they sent the keys back to me on the 17th Jan 24. We received an envelope from the postman, who wanted us to sign for. However the envelope was empty and we refused. It looked like a bunch of keys had simply been placed in the envelope, they hadn’t been wrapped in bubble wrap or card. The post man the said it would be returned, the only problem was there was no return address on the envelope. Not the best way of sending keys through the post. Something I have been doing for years, without any loss to date. Clee wasn’t interested in the loss of keys. I advised them I would need to travel to the property to replace the lock. They couldn’t care less, as far as they were concerned it wasn’t their problem. This then resulted in having to travel to the property 150 miles away and replace the lock. Since then another managing agent has been appointed and I have been advised there would be no problem in finding a new tenant. Past bad experiences with Clee Clee decided to employ a gentleman who found me a tenant for one of my other properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee. On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge, because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this. I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%

Mark · 26 January 2024

★★★★★ 5/5

Google

I mostly dealt with Nathan and Julie. Both were great and couldn’t have been more helpful. The house was sold quickly and their commission is very fair

Emily · 16 November 2025

★★★★★ 5/5

Google

Excellent service. Special thanks to Nathan and Julie for their help and professionalism. Highly recommended.

Musab · 16 February 2026

★★★★★ 5/5

Google

Absouloutely fabulous team. They keep you up to date, great communication, very kind and very patient. Couldn't have got through it without them! Well done guys, especially Chris..& BIG THANKS to ALL X (Swansea office)

Wendy · 9 April 2026

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 13 June 2025

★★★★★ 5/5

Google

Chris and Julie were excellent, and stuck with it through several false dawns with perspective buyers. They always responded to calls and emails promptly, and kept me up to date with progress throughout.

Keith · 13 May 2025

★★★★★ 5/5

Google

Very happy to recommend Clee Swansea for the sale of my terrace house.(Who were in turn recommended by a very experienced property buyer+seller) The staff were always contactable and helpful. It's a competitive field and I'd be happy to appoint them again. Thank you all

Michele · 4 December 2024

★★★★★ 5/5

Google

Clee and in particular Chris and Julie have been fantastic to work, the entire team are great with communication and have really helped get my house purchase over the line, they took full details of the houses I was looking at and matched me perfectly. Highly recommend 😊 …

Amy · 22 September 2024

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend! The Macs

Lynn · 5 July 2025

★★★★★ 5/5

Google

I recently worked with Chris Thomas and highly recommend him. His patience and expertise made the process smooth and stress-free. As a qualified surveyor, Chris provided invaluable insights into evaluating properties and navigating the market. Above all else I felt like he was honest and trustworthy.

Philip · 24 July 2024

★★★★★ 5/5

Google

Great service from all the team at Clee. Had a number of estate agents out to value the property but after speaking with Chris, we felt they were the perfect option for us. Property was marketed very well and they managed to get the property up online very quickly. Always had feedback and kept us up to date throughout the whole process. Would highly recommend Clee to anyone looking to sell their property.

Trent · 24 August 2022