Clee Tompkinson and Francis reviews

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Google

We sold our house in October with the team in Llandeilo and had a great experience. The whole team were helpful and easy to deal with, and communication was really good throughout. A special thanks to Rachel, who was brilliant, always approachable and quick to respond. Thank you to the whole team for such a positive experience.

Sam · 16 March 2026

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 5/5

Google

Had a fabulous experience with the team in Llandeilo. They were incredibly friendly, professional and extremely patient! Special thanks to Ellie who I am sure has been to the property far more time than she would like but never hesitated when I kept asking to go back to view the house. The regular updates on progress were a great support and the honest advice was invaluable. I would have no reservations about recommending Clee Tompkinson and Francis. Thank you!

Amanda · 16 August 2025

★★★★★ 5/5

Google

The branch in Llandeilo was amazing with us during our property purchase with them. They are efficient, professional, friendly and knowledgeable about their local area. They are so helpful and supportive and gave us invaluable information about local tradesmen, builders, rental properties, and more. They are always accessible and approachable and will go the extra mile to help. We rate them 10/10 for their 5 Star Service and can highly recommend them.

Stella · 16 April 2025

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 14 June 2025

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend!

Lynn · 5 July 2025

★★★★★ 5/5

Trustpilot

I was really impressed with the speed at which they sold my house.

I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.

Kingfisher · 11 February 2025

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price.

Greg · 29 October 2025

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live.

AAP · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025

★★★★★ 5/5

Trustpilot

Neath Branch recommended

Bethan, Sian and the team from the Neath branch were brilliant and helpful, kept us up to date and were very professional during visits.

Joanna · 6 October 2025

★★★★★ 5/5

Trustpilot

Excellent estate agents. We had a very positive experience with…

We had a very positive experience with Clee Tomkinson Francis. Their sales negotiator, Nathan, was particularly professional and efficient. From the initial contact, when he came to the view the property before it was marketed, and every step of the way afterwards. I would have no hesitation in recommending him and Clee Tomkinson Francis to anyone.

Swansea · 31 January 2025

★★★★★ 1/5

Trustpilot

Dreadful Morriston branch

Dreadful Morriston branch. Sharp practice. Continued viewings on a house after we agreed an offer without informing us. Allowed us to drive 5 hours each way for a second viewing to resolve a boundary issue. They did not follow up on this viewing but then accepted a new offer from another party and then asked us to increase our offer behind the back of the new person. Avoid.

HELEN · 20 July 2024

★★★★★ 1/5

Trustpilot

Poor customer service

Me and my girlfriend viewed a property in whitland, Carmarthenshire and was not inform at the viewing that there was a holding fee of £100. The estate agent contacted my girlfriend whilst we were dealing with family issues, stating that she had to pay £100, as I was in work she was unsure of what to do and paid the £100. Due to family circamstances we were unable to to move to this property, we have received abysmal customer service throughout the process and money has not been refunded.

Ritchie · 17 July 2023

★★★★★ 1/5

Trustpilot

Appointed Clee & Tompkinson Francis …

Appointed Clee & Tompkinson Francis (Crickhowell) to represent us in land compensation regarding the A465 Heads of the Valley road scheme several years ago. When we enquired about progress it appeared they had lost our application ( we still had letter as proof it had been submitted) so they asked to resubmit the paperwork which we did back 12 months they acknowledged receipt.

Raymond · 15 July 2024

★★★★★ 5/5

Trustpilot

Carmarthen Branch

The Carmarthen Branch staff were brilliant - from us requesting the first viewing, to having our offer accepted within a couple of days, their communication and transparency was excellent.

Consumer · 19 June 2026

★★★★★ 2/5

Trustpilot

I put my house up for sale with this company

I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing.

Mrs · 23 January 2025

★★★★★ 5/5

Trustpilot

Professional

Viewing a property with my elderly mother, rep was considerate and professional, allowing Mum to feel very comfortable, explained all about the property patiently.

Leeanne · 18 June 2025

★★★★★ 1/5

Trustpilot

I have been renting a property…

I have been renting a property from clee thompson and francis for 9 months.When we moved in we had flooding after 2 days.We have had to have builders back and fore many times in the 9 months as well as inspections etc.This house as been the worst house i have ever private rented.We have had 9 months of hell.The house will be prohibited in the next 2 weeks as enviromental health as been here twice and said today it will be prohibited.The girls have done the best they can for us,but i do believe they should be checking the properties out a lot more before renting them to families such as us.My daughter suffers feom asthma and we should never have been allowed to rent this in the first place.Although we have an agreement for the last few months not to pay the rent, and some other months in between we have had discounted rent.We always had to pay the agency fee.A good company wouldn't taken that in the stste this house is in.

Craig · 25 October 2021

★★★★★ 5/5

Trustpilot

Pontardawe Branch

They handled sale of my property in Pontardawe - and to be frank there is no-one else I would use. Ryan was professional, friendly and seemed to genuinely care about the house.

Gareth · 19 February 2021

★★★★★ 5/5

Google

Friendly staff at Llandeilo were attentive to my requirements and were supportive throughout the conveyancing stages.

Sally · 27 December 2024