Clee Tompkinson and Francis Llandeilo reviews

★★★★★ 1/5

Trustpilot

Poor customer service

Me and my girlfriend viewed a property in whitland, Carmarthenshire and was not inform at the viewing that there was a holding fee of £100. The estate agent contacted my girlfriend whilst we were dealing with family issues, stating that she had to pay £100, as I was in work she was unsure of what to do and paid the £100. Due to family circamstances we were unable to to move to this property, we have received abysmal customer service throughout the process and money has not been refunded. I would also like to note that we have only dealt with one person, during the viewing of the property and the entire process has been through an online website that seems to be faulty.

Ritchie · 17 July 2023

★★★★★ 1/5

Trustpilot

I have been renting a property…

I have been renting a property from clee thompson and francis for 9 months.When we moved in we had flooding after 2 days.We have had to have builders back and fore many times in the 9 months as well as inspections etc.This house as been the worst house i have ever private rented.We have had 9 months of hell.The house will be prohibited in the next 2 weeks as enviromental health as been here twice and said today it will be prohibited.The girls have done the best they can for us,but i do believe they should be checking the properties out a lot more before renting them to families such as us.My daughter suffers feom asthma and we should never have been allowed to rent this in the first place.Although we have an agreement for the last few months not to pay the rent, and some other months in between we have had discounted rent.We always had to pay the agency fee.A good company wouldn't taken that in the stste this house is in. I would never rent from Clee thompson and francis or deal with them in anyway again.Even the girls working there inspecting the property couldn't apologise enough.I just don't feel on a whole the company as done enough.

Craig · 25 October 2021

★★★★★ 5/5

Google

Friendly staff at Llandeilo were attentive to my requirements and were supportive throughout the conveyancing stages.

Sally · 27 December 2024

★★★★★ 1/5

Trustpilot

Travelled 6 hours to view a house only…

Travelled 6 hours to view a house only to recieve a txt message to let me know due to sickness (on a saturday morning) that our viewings had been cancelled. Tried calling the office several times - no answer! They called me monday morning to see if we could pop back to view the houses...'pop 6 hours back' when I told them that we lived so far and couldn't because of the time it takes and told them I wasn't happy about this - she didn't even apologise! I was informed that only 1 member of staff works on a saturday...on the busiest day of the week? Absolute joke! Zero attention to detail, zero response when you call or email the office! Dreadful experience!

Angharad · 4 December 2023

★★★★★ 3/5

Trustpilot

Currently on with this agent

Currently on with this agent. Very little communication from them. Always seem to be chasing them to confirm appointments and zero feedback from viewings. On the plus side, agent always on time and positive.

Catherine · 16 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Clee Tomkinson…

Excellent service from Clee Tomkinson Francis Swansea office. Based on my experience of selling 2 properties I highly recommend this company.

Dissertation · 30 January 2025

★★★★★ 5/5

Google

The ladies in the Llandeilo office are all friendly, professional and really helpful. And on top of that they saved me money on the sale and purchase! It was a pleasure doing business with them.

Gwyneth · 29 August 2025

★★★★★ 5/5

Trustpilot

We definitely chose the best...

CTF dealt with the sale of our property during lockdown. Staff were brilliant and helpful, kept us up.to.date and were 100% professional during visits. Loved their approach to marketing and the floor plans znd they definitely showed our house off to its full potential. So much so, we had an offer from our first viewing! Many thanks to the team for an outstanding job. Nadine, Ioan & family

Nadine · 21 March 2021

★★★★★ 5/5

Trustpilot

On the ball

On the ball. Never a problem making contact. Nothing was too much trouble. We dealt with the Swansea office.

CmW · 30 January 2025

★★★★★ 5/5

Trustpilot

The lady that showed us around was…

The lady that showed us around was friendly, and bubble she is a credit to your firm

Erlais · 18 February 2025

★★★★★ 5/5

Google

We purchased a property via the Llandeilo branch in Llandeilo, and fully recommend them. They were polite, prompt and professional every time we got in touch. Fully recommend, diolch yn fawr

Daniel · 29 August 2025

★★★★★ 5/5

Trustpilot

Recent sale of property

I recently sold my house with Clee and I was really pleased with the way they conducted everything from start to finish. The staff were very helpful and supportive throughout. I had previously contacted other estate agents but was most impressed with Clee so I'm glad I waited. I would definitely use them again.

Angela · 7 September 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, fantastic pictures, honest feedback and a personal service. I’d highly recommend

Ms · 31 January 2025

★★★★★ 5/5

Google

We recently sold and purchased a property through Clee’s in Llandeilo, the 3 girls are friendly, efficient and accommodating, nothing was too much trouble for them,. They kept us up to date with all relevant correspondence from the vendors and solicitors, phoning if there was anything that needed immediate attention. We would highly recommend them from both a selling and buying perspective.

Margaret · 25 October 2020

★★★★★ 5/5

Trustpilot

Professional with good communication…

Professional with good communication and knowledge of the local market

Linda · 6 February 2025

★★★★★ 5/5

Trustpilot

Deceased estate

Very professional and always very polite on the phone

Stephen · 30 January 2025

★★★★★ 5/5

Trustpilot

Fantastic service .

Fantastic service . Very efficient and professional.

Jon · 6 February 2025

★★★★★ 5/5

Google

From start to finish the ladies in the office have bent over backward for us, answering all questions and dealing with all demands, everything was done efficiently, professionally and promptly and they achieved a 3 month turn over for us. we are so thrilled and cannot recommend the Llandeilo office enough you won’t be disappointed 😊😊😊 …

Pete · 16 April 2024

★★★★★ 5/5

Trustpilot

I sold my house with CTF.

I sold my house with CTF.. we completed today. The team at Pontardawe (Carol and Ryan) were superb from start to finish, they were always very professional and on hand to support every aspect of the journey. I can highly recommend them.

Melissa · 21 January 2022

★★★★★ 4/5

Google

Friendly , helpful and professional made a smooth process during the purchase

Steven · 11 August 2025

★★★★★ 5/5

Trustpilot

Having just sold my house with the…

Having just sold my house with the Pontardawe team, I cannot praise or recommend them enough. Was it smooth? No, but that wasn't down to them, in fact they helped overcome the obstacles we faced. We would use them again if need arose.

Published · 27 October 2020

★★★★★ 5/5

Google

The team were always friendly, helpful, professional and made my new home purchase easy

Vicki · 21 May 2025

★★★★★ 1/5

Trustpilot

Doesn't understand covid rules

My job is to buy and sell . But even though buying a house in this buisness is considered work . I am refused viewings because of covid . They need to learn the guidelines and rules on travel . And based in their non understanding of the basic rules, I can only imagine that this would not be a good company to work with .

Mathew · 16 October 2020

★★★★★ 5/5

Google

Absolute pleasure to deal with, highly recommend!

Stephanie · 16 May 2025