Clee Tompkinson and Francis reviews

★★★★★ 5/5

Google

Absolutely fab service from start to finish, with excellent advice and support. We sold the property on first viewing for full asling price amd we have just completed this afternoon. We would highly recommend Clee on Pontardawe. Carol was especially supportive and full of practical and useful advice!

Carol · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 5/5

Google

The whole team in the pontadawe office are absolutely amazing. Simon showed us our home and helped us put in an offer and was super helpful! Then Carol took over to help the sale complete.. it was a complicated process but Carol helped us all the way!! Any information we needed she mediated between ourselves, the vendor, and both parties solicitors to keep us informed all the way. I cannot stress how helpful she was!! She made the whole process manageable. There was nothing she wouldn't help us with and we are so so grateful!! Brilliant office .. fantastic team!! Thank you so so much.x

Jody · 13 April 2024

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 14 June 2025

★★★★★ 5/5

Google

Clee Pontardawe have been excellent throughout the process of sale for my property. Carol and Josh in particular have been extremely helpful and moved us through completion at good pace. They communicated well throughout and were always on the case to get things done in a timely manner. Thank you 👍 …

Jamal · 16 February 2026

★★★★★ 5/5

Google

Having rented my flat with Clee as the finding agent over the years, I have found the service outstanding. All members of staff are very friendly, helpful and professional, with a special mention to Emma who is consistently terrific. I would most definitely recommend Clee at Pontardawe to anyone who wishes to rent or sell a property in the area. Thank you for all your help and support over the years

Craig · 13 June 2023

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend!

Lynn · 5 July 2025

★★★★★ 5/5

Google

Sold and bought through Clee Pontardawe. Excellent service throughout the sale and purchase from Carol Roseblade. Communication from Carol was second to none, called each time when there was update on progress. Answered or got the answer to each question we asked. Explained the process when we were in doubt to reassure us, clear and made us felt at ease. Brilliant service and highly recommend!! Credit to Carol!!

Steffan · 13 June 2023

★★★★★ 5/5

Google

Used Clee Pontardawe to sell our house. Really professional throughout. No pressure from them when getting quotes. All staff really approachable and helpful throughout Advised a higher asking price for our property compared with other agents and achieved it! Thank you!

Helen · 26 March 2026

★★★★★ 5/5

Google

We would like to say how lovely the staff are that dealt with us,Rob carol and josh. They make an amazing team. We are more than satisfied with the way they sold our House and wouldn't hesitate to use them again.

Mike · 26 March 2026

★★★★★ 5/5

Trustpilot

I was really impressed with the speed at which they sold my house.

I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.

Kingfisher · 11 February 2025

★★★★★ 1/5

Google

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded. With regards to a property in Regent St. My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them. Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later. On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness. Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee. On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this. I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15% On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults. Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge. Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside. Mark Leonard.

Mark · 13 April 2024

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price.

Greg · 29 October 2025

★★★★★ 5/5

Facebook

I would like to compliment the excellent customer service that Gareth, at the Swansea Office, has provided both my son and I, in recent months. My son is student at Swansea University and Gareth was able to offer us a viewing in the local area with easy access to university on foot. Gareth was also able to negotiate a suitable payment plan in conjunction with my son’s student finance payments. Other agents were not so flexible. Due to the COVID-19 outbreak, my son had to leave his tenancy early and despite my son being referred on to the landlord (as Clee were only involved in the letting of the property) Gareth was still able to offer help and advice to conclude the tenancy. Gareth is a credit to the company and we would thoroughly recommend Clee/Gareth to others.

Paul · 27 March 2020

★★★★★ 5/5

Google

Emma has been absolutely amazing from the initial enquiry to the collection of keys to our new rental property. Despite a few hiccups along the way with dates etc (through no fault of her own), Emma has been responsive and helpful ensuring that things have been dealt with quickly and efficiently. Would definitely recommend! Thank you Emma

Jenn · 13 June 2023

★★★★★ 1/5

Trustpilot

Poor Service

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded.With regards to a property in Regent St.My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them.Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later.On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness.Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee.On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this.I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults.Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge.Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside.Mark Leonard.

Mark · 10 January 2024

★★★★★ 5/5

Google

Brilliant service. The guys at Clee were fantastic to deal with during the sale of our property. They came to view the property and gave us some very sound advice which helped with the sale and ensured we achieved a good amount. Once a number of offers had been received they helped us choose the right buyer and kept in touch regularly, right up to the point of completion, keeping us up-to-date with progress. I honestly couldn't have asked for more. I would certainly use them again in the future.

Phil · 10 October 2024

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live.

AAP · 28 July 2024

★★★★★ 5/5

Google

Fantastic professional service from start to finish would like to thank Carol and the team for exceeding expectations and going above and beyond thank you.

Noddy · 10 October 2024

★★★★★ 5/5

Google

Joanne ans her team qere outstanding during our house sale. We were previously on the market with another estate agent who was not providing us with any type of service. When we contacted Joanne it was like a breath of fresh air. Joanne and her team have standards. Pictures were perfect and no questions or queries were too small. I would personally highly recommend them to anyone in the local area.

Becki · 14 June 2019

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025