Clee Tompkinson and Francis Pontardawe reviews

★★★★★ 5/5

Google

Brilliant service. The guys at Clee were fantastic to deal with during the sale of our property. They came to view the property and gave us some very sound advice which helped with the sale and ensured we achieved a good amount. Once a number of offers had been received they helped us choose the right buyer and kept in touch regularly, right up to the point of completion, keeping us up-to-date with progress. I honestly couldn't have asked for more. I would certainly use them again in the future.

Phil · 10 October 2024

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live. The Port Talbot branch manager, Nicola, we found very rude and condescending. I don’t think they know what customer service is. It actually seemed on times as though the person buying our house was paying them, instead of us! That’s how I felt we were treated. Every time I would see their number as an incoming call, I would feel nothing but dread! We will never EVER go with this company again. So relieved the whole process is over and I don’t have any more contact with them.

AAP · 28 July 2024

★★★★★ 1/5

Trustpilot

Appointed Clee & Tompkinson Francis …

Appointed Clee & Tompkinson Francis (Crickhowell) to represent us in land compensation regarding the A465 Heads of the Valley road scheme several years ago. When we enquired about progress it appeared they had lost our application ( we still had letter as proof it had been submitted) so they asked to resubmit the paperwork which we did back 12 months they acknowledged receipt. A year has passed and still no communication from Clee & Tompkinson, so decided it was time to get an update on progress, they have not responded to e-mails or to the online query form to contact us regarding the progress. Poor communication (well actually none), fe up of chasing them. We have now appointed a new agent to represent us and he has done more in 2 weeks that Clee & Thompkinson has done in year (not hard really) If they are representing you in a land compensation claim you might want to think about appointing someone else

Raymond · 15 July 2024

★★★★★ 5/5

Google

Fantastic professional service from start to finish would like to thank Carol and the team for exceeding expectations and going above and beyond thank you.

Noddy · 10 October 2024

★★★★★ 5/5

Google

Joanne ans her team qere outstanding during our house sale. We were previously on the market with another estate agent who was not providing us with any type of service. When we contacted Joanne it was like a breath of fresh air. Joanne and her team have standards. Pictures were perfect and no questions or queries were too small. I would personally highly recommend them to anyone in the local area.

Becki · 14 June 2019

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025

★★★★★ 5/5

Google

I’ve been a private tenant with Clee at Pontardawe for nearly 4 years and have always had wonderful and professional communication with all the staff there, particularly Emma from the letting department. Any queries have been dealt with quickly and I have never felt like there wasn’t anything they wouldn’t help me with. Highly recommend Clee!

Bethan · 13 June 2022

★★★★★ 5/5

Google

100% Recommend. On the purchasing side of my moving process Clee could not have been any better. Flawless communication and assistance and all round pleasure to deal with. I will be telling everyone I know to go with them compared to any other estate agents.

Scott · 30 June 2025

★★★★★ 5/5

Google

Amazing service as per usual with Clee, from start to finish the process and service was fantastic, Ryan and Carol were amazing and really did make one of the most stressful things you can do a breeze. Communication was excellent from start to finish, local knowledge and everything, cant fault the service.PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 27 August 2021

★★★★★ 5/5

Trustpilot

Excellent estate agents. We had a very positive experience with…

We had a very positive experience with Clee Tomkinson Francis. Their sales negotiator, Nathan, was particularly professional and efficient. From the initial contact, when he came to the view the property before it was marketed, and every step of the way afterwards. I would have no hesitation in recommending him and Clee Tomkinson Francis to anyone.

Swansea · 31 January 2025

★★★★★ 5/5

Google

Carol is amazing, she went out of her way to make sure the purchase of our property went as smooth as possible Excellant Thankyou

James · 13 May 2024

★★★★★ 1/5

Trustpilot

Dreadful Morriston branch

Dreadful Morriston branch. Sharp practice. Continued viewings on a house after we agreed an offer without informing us. Allowed us to drive 5 hours each way for a second viewing to resolve a boundary issue. They did not follow up on this viewing but then accepted a new offer from another party and then asked us to increase our offer behind the back of the new person. Avoid.

HELEN · 20 July 2024

★★★★★ 5/5

Google

My partner and I recently bought a property via CTF, and the service we received was exceptional. The staff were friendly during the house visits, and they got a really good sense of the sort of property we were after. When our dream house came on the market, they swiftly contacted us and we proceeded with the purchase. We were regularly updated throughout the purchasing process, and any queries we had were addressed within hours. A special thanks to Carol, who honestly took the stress out of what can be a very stressful time... thank you as well for the hamper! I can highly recommend CTFs services.

Cai · 13 June 2022

★★★★★ 5/5

Trustpilot

Brilliant, personal service

We went with CTF to sell our property because their assessment of the property value seemed to be grounded in good understanding of the local economy. Turns out they were spot on and the property sold at the full asking price within a couple of weeks. While we were going through the selling process, the team were always there to help in any way they could. The whole team were always able to access information about the status of the sale so anyone we spoke to could answer our questions or help move things forward. Any communication between ourselves and the buyers was passed on immediately so there were no delays. Absolutely brilliant service all round! Highly recommended.

Meg · 16 October 2023

★★★★★ 5/5

Google

Clee worked hard towards the sale of the property. I cannot fault thier efforts. Highly recommended.

Nicholas · 16 February 2026

★★★★★ 5/5

Trustpilot

Happy to recommend

What should've been a quick, painless service was dragged along somewhat thanks to our Buyer's solicitors. Jeian at the Llandovery branch did everything possible to get answers and whilst the experience was stressful (beyond belief!) concluded a week before Christmas. Fees were reasonable and the photo quality of the sales brochure were absolutely superb.

Alison · 29 December 2020

★★★★★ 5/5

Trustpilot

Professional

Viewing a property with my elderly mother, rep was considerate and professional, allowing Mum to feel very comfortable, explained all about the property patiently. During negotiations and completion, maintained timely contact and service provided has resulted in further recommendations to others.

Leeanne · 18 June 2025

★★★★★ 5/5

Google

Thank you to everyone at Clee for the service you provided whilst selling my house... The staff were always polite and friendly. 5 stars. Pete F

Pete · 15 November 2025

★★★★★ 5/5

Google

Joshua Grace conducted an evaluation of our house. Joshua was very punctual, professional, friendly, thorough and made the whole process simple and put us at ease. I highly recommend Clee.

Angharad · 16 September 2023

★★★★★ 1/5

Trustpilot

Poor customer service

Me and my girlfriend viewed a property in whitland, Carmarthenshire and was not inform at the viewing that there was a holding fee of £100. The estate agent contacted my girlfriend whilst we were dealing with family issues, stating that she had to pay £100, as I was in work she was unsure of what to do and paid the £100. Due to family circamstances we were unable to to move to this property, we have received abysmal customer service throughout the process and money has not been refunded. I would also like to note that we have only dealt with one person, during the viewing of the property and the entire process has been through an online website that seems to be faulty.

Ritchie · 17 July 2023

★★★★★ 5/5

Google

Bought and sold my house through Clee. Excellent service throughout and extremely accommodating. Cannot thank everyone involved enough. Highly recommend!

Chris · 15 December 2025

★★★★★ 5/5

Google

I have had an exceptional service from start to finish in renting a property from Clee Pontardawe.I would like to say a massive Thankyou to Emma who has been totally amazing helping me find exactly the right home for me,she has been kind,considerate,professional and made my move so easy and stress free.Also when visiting the office all staff were friendly and informative. In the future if friends or family need a rental property I know where to send them...Emma at Clees Pontardawe!! Once again Thankyou so very much:)

Tanya · 13 June 2023

★★★★★ 5/5

Google

Great service from Clees Pontardawe in a challenging market but we got a buyer for our property. Not only did they show all prospective purchasers around but they kept us up to date with follow up information and more importantly helped us …

Adrian · 16 April 2025

★★★★★ 5/5

Google

Having made the decision to sell our home after 25 years, we contacted the Pontardawe branch of Clee Tompkinson and Francis. The valuer turned up promptly, was respectful of the house and listened to our views. The quality of the …

Andy · 16 April 2025