Every review we hold for the Pontardawe office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotI put my house up for sale with this company
I put my house up for sale with this company last summer 20024. The sales agent's and all staff I dealt with were perfectly pleasant and helpful and the brochure etc all OK . They gave feedback after each viewing.
Mrs · 23 January 2025
Agent replied · 3 June 2026
Hello, many thanks for your review. We are very sorry to hear about your experience. We would like to investigate the issue further. Please could you provide further information on your property and we will speak to the office directly. We can assure you that we do value your custom and the opportunity given to work with you. We are very sorry we could not find a suitable property for you. We will send a separate request for further information, so we can look into this to make some improvements. We appreciate your time that you have taken to submit a review.
★★★★★ 5/5
GoogleExcellent service from all the staff at the Pontardawe office once again. They worked really hard to sell a property for me at what has been a difficult time for the property market.
I have used this Estate Agency a number of times in the past both for Sales and Valuation purposes and would highly recommend them to anyone. Thank you to you all!
Gillian · 15 November 2023
Agent replied · 12 June 2024
Thank you Gill for your 5 star review and thank you again for using us as agents to sell your property. It was a pleasure dealing with you.
★★★★★ 5/5
GoogleA fantastic service and would highly recommend. The team were, friendly supportive and had excellent communication throughout. This was my first time selling a property but the whole process was made smooth and stress free. Can’t thank them all enough
Chris · 27 December 2024
Agent replied · 8 December 2024
Thank you so much for you kind review, it was a pleasure dealing with you and thanks again for your kind instructions.
★★★★★ 5/5
TrustpilotProfessional
Viewing a property with my elderly mother, rep was considerate and professional, allowing Mum to feel very comfortable, explained all about the property patiently.
Leeanne · 18 June 2025
Agent replied · 25 December 2025
Thank you so much for your kind 5 star review, your kind words mean a lot to us here at Clee Tompkinson Francis Estate Agents. We would like to wish you and your mum the best on your property search. If we can be of any further assistance, please let us know.
★★★★★ 5/5
FacebookBig thank you to the Staff at the Walter's road branch and a big thanks to Chris that was always in contact with me through out the whole process, I would highly recommend you guys, and appreciate your hard work 👍
Benny · 10 September 2019
Agent replied · 22 September 2025
Thanks Ben was a pleasure helping you sell your home 🔑
★★★★★ 1/5
TrustpilotI have been renting a property…
I have been renting a property from clee thompson and francis for 9 months.When we moved in we had flooding after 2 days.We have had to have builders back and fore many times in the 9 months as well as inspections etc.This house as been the worst house i have ever private rented.We have had 9 months of hell.The house will be prohibited in the next 2 weeks as enviromental health as been here twice and said today it will be prohibited.The girls have done the best they can for us,but i do believe they should be checking the properties out a lot more before renting them to families such as us.My daughter suffers feom asthma and we should never have been allowed to rent this in the first place.Although we have an agreement for the last few months not to pay the rent, and some other months in between we have had discounted rent.We always had to pay the agency fee.A good company wouldn't taken that in the stste this house is in.
Craig · 25 October 2021
Agent replied · 3 June 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 5/5
GoogleWe purchased our home from Clee Pontardawe. Ryan was brilliant, very helpful in keeping us up to date on progress of the purchase. We would defiantly recommend Him, if we ever sell we would use Ryan. Thank you.
Elizabeth · 13 June 2020
Agent replied · 12 June 2024
Thank you for your review and recommendation, Ryan is a valued member of the sales and lettings team and we will pass your comments on to him.
★★★★★ 5/5
GoogleThe whole process of selling our house with CTF was excellent. The team work well together and with very regular contact we always felt you were being kept up to date. Their hard work is much appreciated. We highly recommend.
Carol · 3 October 2024
Agent replied · 24 October 2024
Thank you so much Carol for your five star review. It was a pleasure dealing with you and thank you again for your kind instructions.
★★★★★ 5/5
TrustpilotPontardawe Branch
They handled sale of my property in Pontardawe - and to be frank there is no-one else I would use. Ryan was professional, friendly and seemed to genuinely care about the house.
Gareth · 19 February 2021
Agent replied · 3 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
Facebookwould like to thank Chris Thomas and all the staff at Clee Swansea for the sale of my house. They were extremely helpful and offered a fantastic level of communication to keep me at ease throughout.
Dan · 13 October 2019
Agent replied · 22 September 2025
Many Thanks Mr Voyce we wish you well with your next purchase.
★★★★★ 5/5
GoogleGreat service from the team in Pontardawe , they have been very professional and patient handling the sale of the property. Would highly recommend them.
Mogs555 · 6 April 2025
Agent replied · 26 April 2025
Thank you so much for the 5 star review and again for your kind instructions to act for you in the sale.
★★★★★ 5/5
GoogleFantastic service and assistance throughout our purchasing process from Joanne and her team. Jo was always extremely helpful and professional from beginning to end, and I would have no hesitation in recommending.
Thanks again. Paul and Lisa Vowles.
Scar · 14 June 2018
Agent replied · 12 June 2024
Many thanks for your review and recommendation and please let us know if there is anything we can do to help in the future
★★★★★ 5/5
FacebookThank you so much for your outstanding service from beginning to completion. It was a very long and difficult situation I was in and all the staff were more than helpful. Infact they went beyond their duty to help me selling the property. Always friendly and helpful. Quick response time on my e-mails and calls. Even in these difficult Corona times they managed to keep the standard at their highest level. Really can't thank you enough all the Team in the Swansea branch for you Class A++++ service
Karin · 19 June 2020
Agent replied · 22 September 2025
Thank you so much, it was such a stressful time for everyone, if you could leave us a google review also we would be most grateful :) we wish you all the very best and if you need anything at all feel free to call anytime kind regards all the team and Clee Tompkinson Francis
★★★★★ 5/5
GoogleI would like to thank Emma and her colleagues at pontardawe Clee for their help the last few weeks! Trying to find a house during covid has been extremely frustrating but you made it soo easy. Thank you so much for making it so easy, and helping with all my query’s!PositiveProfessionalism, Value
Gemma · 13 June 2022
★★★★★ 5/5
GoogleThe service we received was absolutely amazing. All our questions were dealt with quickly and efficiently. Emma was very helpful and professional enabling our move transition to be absolutely seamless. We would highly recommend her and the service received from Clee to anyone looking to rent a property.PositiveResponsiveness, Quality, Professionalism, Value
Michael · 13 June 2022
★★★★★ 5/5
GoogleExcellent service, Carol and Rob were especially helpful.
Geraint · 13 June 2023
Agent replied · 12 June 2024
Thank you so much for your five star review Geraint. It was a pleasure dealing with you.
★★★★★ 5/5
GoogleAmazing! So glad we chose to sell our home through clee pontardawe branch! Always so helpful even beyond the service they provide! And we were lucky enough to buy our new home through them also.
Emily · 29 July 2024
Agent replied · 26 August 2024
Thank you so much for your lovely review Emily. It was a pleasure dealing with you and hope you've settled in well in your new home.
★★★★★ 5/5
TrustpilotExcellent service from Clee Tomkinson…
Excellent service from Clee Tomkinson Francis Swansea office. Based on my experience of selling 2 properties I highly recommend this company.
Dissertation · 30 January 2025
Agent replied · 3 June 2026
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
GoogleEmma was friendly and helpful throughout and communication was great, which made the whole experience much easier and less stressful than it could have been. Easily the best estate agent I've dealt with in the area!
Jamie · 13 June 2023
★★★★★ 5/5
GoogleExcellent service provided with the process of my house purchase. I dealt with both carol and Rob who were extremely helpful and attentive to my needs. Highly recommend!
Ashley · 10 October 2024
Agent replied · 24 October 2024
Thank you Ashley for your five star review, it was a pleasure dealing with you and wishing you all the best with your new property.
★★★★★ 5/5
TrustpilotBrilliant, personal service
We went with CTF to sell our property because their assessment of the property value seemed to be grounded in good understanding of the local economy. Turns out they were spot on and the property sold at the full asking price within a couple of weeks.
Meg · 16 October 2023
Agent replied · 3 June 2026
Apologies for the delay, we have only just starting using this review service. Many thanks for your kind words and review. From all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
TrustpilotOn the ball
On the ball. Never a problem making contact. Nothing was too much trouble. We dealt with the Swansea office.
CmW · 30 January 2025
Agent replied · 3 June 2026
Thanks ever so much for taking the time to review, much appreciated, was a pleasure working with you from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
GoogleI would recommend Clee Thomkinson Francis to anyone. They really worked hard selling my property. With updates etc and excellent advertising.
Chris · 27 December 2024
Agent replied · 26 May 2025
Thank you so much for your kind review
★★★★★ 5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was friendly, and bubble she is a credit to your firm
Erlais · 18 February 2025
Agent replied · 25 December 2025
Thanks so much for taking the time to review, we will pass these kind words on to the member of staff, please feel free to call us anytime if you need anything further, from all the team at Clee Tompkinson Francis Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
