5/5
GoogleJoshua was very professional every step of the way with my move he is one the best agents I have worked with.
Trusted Agent profile · Surrey and West Sussex
Choices reviews in Redhill, Caterham, Crawley and 3 more
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS736 reviews · 729 on Google (4.4)26 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBest service very happy great communication skills would recommend mr Jameel 5 star estate agent
1/5
GoogleLandlords! Avoid Choices at all costs! I'm a first time landlord and am currently dealing with a nightmare of phonecalls. Staff pass you from pillar to post to avoid dealing with your queries. I signed to full management and have been sent in circles to retrieve information about payment.. Which I've yet to receive, yet I have a tenant in MY property.. An Inventory, which was not correct! I'm at breaking point and have had to seek legal advice as I'm now desperate to sell my property and end the nightmare. If I could deduct stars I would.
Agent replied · 24 June 2023
Sorry you had a bad experience we will take this on board
5/5
GoogleAmazing service...so helpfull and so stress free. Thank you so much Rauf and choices x
5/5
GoogleThumbs up to Aff & Will! Always helpful with great advice. - A very happy landlord.
5/5
GoogleJosh has to be the best agent I've dealt with. Helpful and kept me updated. I now have a new friend and a lovely home!!
5/5
GoogleExcellent to Deal with Choices . I met Joshua who was friendly and approachable for the lettings to happen smooth . I happy with property and the smooth contract terms with choices . Definitely recommend Joshua Mitchel !
5/5
GoogleBy: 'BroGa(UK)' Mar 07,2017 Branch: Croydon, 41 - 43 Brighton Road Lettings (Prospective customer) Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly.
5/5
GoogleChoices were a brilliant agent to work with. Although circumstances changed Rauf was a very helpful agent. Very courteous and knowledgeable about the local & London market. Would recommend
5/5
GoogleChoices Croydon is an wonderful branch. Especially Agent Joshua Mitchell;well mannered, passionate about clients, always making sure the whole process is going smooth, kept me informed daily basis. Professional young man.
5/5
GoogleI have used choices in Croyden to find my flat! I did use William Donker and I find him very satisfied and helpful I did recommend my uncle to him and got him only 2 days to find a flat for them I will recommend to all my friends at work and family cos this guy is such a hard worker
5/5
GoogleReceived such an outstanding service from Choices Croydon. Rauf provided good communication, he delivered excellent knowledge of the market, and made sure my needs were met! I am a satisfied customer and would highly recommend Choices.!
5/5
GoogleI have had the best team member of Choices help me throughout my many years being a tenant at my current property. When I first started seeking a property I had a gentleman name, Will Donkor help me. He took interest in what kind of property I was seeking and the available times I was able to view and has GREAT customer service skills. He found me an amazing flat and has always been willing to help when I needed to send a message to the landlord. I will be using Choices again when I'm looking to move and will be seeking the assistance of Will Donkor.
5/5
GoogleTop professionals, I had a feeling that it was I was on the right path the moment I called Choices and spoke to Will and I wasn't disappointed. He and his Team handled everything in a very professional manner and I can only say thank you for top quality services rendered. I would recommend Choices to anyone who is looking into getting a property, all you have to do is tell them what you want and leave it in their hands because they are going to sort you out. Thank you Will and Team, Thank you all....from Robert Kosztyu.
5/5
GoogleMy experience with Choices as tenant was great. The agents are very nice and helpful. They followed and support me at any time during renting process. They used to updated me early in the morning, that means as soon as possible. Moreover, they help me to get from landlord all the things that need to be fixed done. I am glad that they are managing the property that I rent it, as I am sure they will give me a good service and support throughout the time I will stay in the house how they just did so far. Thanks guys, you are doing a great job😃👍👏
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional and responsible team. Articulate and competent making the letting process much easier. First time landlord so was very apprehensive and mostly alien to legislation and regulations entailed. Found Afrahim particularly helpful and insightful, and of course Will. Would definitely recommend.
1/5
GoogleRented for a year with choices horley, when we left they tried to take 700 quid from our deposit for the silliest of little things: 1. The tray for powder in washing machine was dirty, easy miss 2. Some dirt/food on the hinge of the dishwasher 3. They inspected the house a week after we left, in the mean time the postman came and posted letters, as he does, a photo was taken of the letters on the ground, I mean really? 4. They tried to charge us for a full carpet deep clean even though on the check in inventory when we first moved in was described as covered in dog hair 5. We cleaned the fridge top to bottom but left a jar of milk for tea in morning which was forgotten about in the haste of moving out. Again not a big problem to remove Just be aware people, you have been warned. I don't know where some of choices great reviews come from, it baffles me.
4/5
GoogleExcellent Prices
5/5
GoogleExcellent place to get your bits and pieces
5/5
GoogleRating only, no written review.
Agent replied
👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleA class group of consummate, confident professionals. They tailored my requests and I was treated fantastically throughout the entire process of finding renting somewhere to rent. Most definitely the sort of business I would go back to.
5/5
GoogleExcellent to Deal with Choices . I met Joshua who was friendly and approachable for the lettings to happen smooth . I happy with property and the smooth contract terms with choices . Definitely recommend Joshua Mitchel !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
How many reviews does Choices have?
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Choices are counted once, not once per office.
Which Choices office has the most reviews?
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
