5/5
GoogleAs an investor that has dealt with too many agents for my own good, I have found Afrahim to be by far the most experienced lettings agent I have worked with. He gave me advice that saved me money and maximise on my investment!
Trusted Agent profile · Surrey and West Sussex
Choices reviews in Redhill, Caterham, Crawley and 3 more
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS736 reviews · 729 on Google (4.4)26 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service and straight forward information that I required, thank you Josh Mitchel for your help and understanding fabulous employee!
5/5
GoogleJoshua was very professional every step of the way with my move he is one the best agents I have worked with.
5/5
GoogleI was recommended to use to use choices by a friend and had wonderul experience. The team at Croydon were helpful and guided me through rental process.
5/5
GoogleMet with will great guy helped me look for a property in a time of need would recomend him anytime to anyone
5/5
GoogleJosh Mitchell is an amazing agent. Very helpful and polite.
5/5
GoogleI found Afrahim and Jameel to be very helpful in helping me find my new home. The while process was swift and smooth. Would recommend!
4/5
GoogleChoices Croydon are absolutely brilliant! great staff Especially William Donkor I really appreciated his expertise and I really like the was the company can meet my criteria. Excellent P.bekor
5/5
GoogleThanks a lot to William donkor from start to end of our need to find a perfect property for rent.great service
1/5
GoogleChoices' customer service on the whole and especially customer service department in Redhill is appalling or non exisitent. Calls are not returned, emails not responded to, unless one persists and one can never get to speak to the manager. Their stock phrase is "we are very short staffed". They are happy to charge you but not provide the service you pay for. In fact, itseems to us that we pay them full management fees for us to manage them. We would not be recommending them to any other landlords.
5/5
GoogleFirst class service all the way, I found Williams knowledge of the market exceptional and he was able to match and meet with my requirements. Needless to say I am a very happy customer and would recommended very highly anyone thinking of moving to check in with William first at Choices.
5/5
GoogleA big hug to Will Donkor for his knowledge about the housing business in and around Croydon. He has always been an immense assistance whenever I have an housing issue . Thank you will.
5/5
GoogleI am very pleased with the service Croydon Choices provided me. Rauf kept me up to date from beginning to end although we couldn't find anything and we will definitely be doing business in the future with this company again. Thank you for your services!!
5/5
GoogleJoshua was very nice. Helped find exactly what we were looking for. Kept us updated on what's going on all the time. Would recommend.
1/5
GoogleSo,2 months ago I had an unpleasant experience with Mr. Afrahim Hussain - Croydon, who took me 500 pounds without a service. After taking the money he disappeared without finding him anymore. A very unserious company!
Agent replied
Please submit details of your complaint to stephanieprior@choices.co.uk however, please be aware that you have submitted this review against our Redhill branch who are not involved. Please also be aware that we do have a formal complaints procedure and we take all complaints seriously. We would be grateful if you would please remove this review pending the outcome of your complaint
5/5
GoogleI was looking for a place to rent and Afrahim was very helpful. He helped me find a place quickly and guided me through the whole rental procedure. Much more helpful than other agents!
5/5
GoogleAfter my previous tenants wrecked my property, I'm pleased to say Aff, Josh and Will worked well to find me a nice family. I'm now a happy landlord with amazing tenants! Recommend :)
5/5
GoogleI was so pleased with my experience with choices Croydon when buying my property. Special thanks to Rauf who was friendly, professional and attentive through out the process. Rauf had exceptional knowledge of the property and was a breath of fresh air in contrast to other agents I have come across at different agencies. Thank you!
4/5
GoogleWILL DONKER IS EXTREMELY POLITE, HAS EXCELLENT CUSTOMER SERVICES AND A GREAT AGENT WHEN FINDING ME A PROPERTY. HE IS RATHER DERTERMINED DOESN'T GIVE UNTIL THE JOB IS COMPLETED. I WOULD RECOMMEND HIM TO ANYONE AS HE IS ALSO PLEASING TO ONE'S EYE
5/5
GoogleI just want to say a big thank you to Will for all his help and support in finding me this perfect propert .i know he will go far and higher as he is a natural in this field. A big thank you Will
5/5
GoogleVery happy with my recent dealings with the Crawley branch. I was left feeling confident about my choice of agent.
5/5
GoogleJosh Mitchell was amazing start to finish. He is extremely polite and made our whole experience with finding a property so easy and simple. Would defo recommend renting with choices. Ask for Josh he will go above and beyond to help you out .
5/5
GoogleThe hunt for the right property can be so taxing. But Rauf's expertise of the market, professionalism and constant communication allowed for a peace of mind. My demands were met and my expectations were exceeded. Oh and him being handsome was a bonus :). Would definitely recommend if you would like a straightforward and pleasant experience!
5/5
GoogleI have used Choices Croydon to rent my portfolio of properties for over 7 years. I have never had any issues with rent, unrented periods or any problems with the company itself or tenants directly. They have always found excellent tenants for me who look after the properties as if they were their own . Most of my tenants have been with me 3 years or more. Any time an issue has arisen (and there has not been many at all thankfully), they deal with it in a very timely and professional manner. Their fees are very reasonable and I would not rent my properties with any other estate agents. I am very satisfied with the service that I have enjoyed to date.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
How many reviews does Choices have?
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Choices are counted once, not once per office.
Which Choices office has the most reviews?
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
