5/5
A truly fantastic estate agents they were brilliant from start to finish communication was excellent, both agents very friendly A+
Agent replied · 12 June 2024
Thank you
Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
A truly fantastic estate agents they were brilliant from start to finish communication was excellent, both agents very friendly A+
Thank you
5/5
Rating only, no written review.
Thank you Viv
5/5
Awesome Estate Agents. Friendly and always available to help! Special shout out to Darren for making things so smooth!
Thank you Carl, that is very kind of you. I will pass on your comments to Darren
5/5
Great service from the Chilterns team. Took a while to sell the house, but that's just normal in the UK! Great advice received throughout.
Thank you Robert
5/5
Andrew was extremely helpful when showing us around a property we liked. He was friendly, a good listener to our situation and remembered that situation weeks later. He kept in touch and at no time did we feel pressured just given a great estate agent experience. Thank you Andrew. Lisa and Steve.
Thank you Lisa and Steve. I will pass on your kind comments to Andrew
5/5
Darren and Andrew at Chilterns have been incredibly helpful throughout the entire buying process. In fact nothing was too much trouble. Emails and calls were always returned promptly and not once did a question or concern go unanswered. It was very refreshing to deal with an estate agent who actually cares about both the buyer and seller and made things as easy and as clear as possible. I would thoroughly recommend.
Thank you Jane, that is very kind of you. I will make sure Darren and Andrew see this
5/5
Good company to work with
I have worked with Chilterns for years as a mortgage adviser. I have always found them professional and easy to communicate with.
5/5
Becky has been so amazing throughout our sale it’s been a tough but Becky has really been amazing and helped us every step of the way would highly recommend ⭐️⭐️⭐️⭐️⭐️
Wow what a lovely review! Thank you Rachael - so glad we got there in the end!
5/5
What should have been a very straight forward move was inevitably not, however Joe, Becky and the team kept us up to date with all goings on and were very professional throughout (even when our new build company weren't!) Would highly recommend to anyone looking for a friendly, helpful and professional team!
Thank you Josh for your very kind words
5/5
A truly fantastic estate agents they were brilliant from start to finish communication was excellent and lovely and friendly cant recommend them enough if you are thinking of selling your home Chiltern estate agent Brandon is the place to go
Thank you, Dorothy; that is very kind of you
5/5
Chilterns and in particular Darren and Andrew have provided an exceptional service with their wealth of knowledge and experience in the industry, to guide and help me through a particularly painful and prolonged (no fault of theirs) sale. I am extremely grateful to them and would highly recommend them.
Thank you Trevor for your kind words. I will pass on your comments to both Darren and Andrew
5/5
My husband and I have recently sold 3 properties through Chilterns Brandon branch. Andrew and Darren are amazing at their jobs, they are very knowledgeable and experts in their field. They also both go way beyond the call of duty, showing that they really do care about their clients. I highly recommend them , they are far superior to any other Estate Agents in the area (and believe me we tried the others over the years). Thank you Andrew and Darren for all your hard work it has been much appreciated.
Thank you Sherry for your amazing review! I will pass on your very kind comments to Darren and Andrew. It has been a pleasure helping you
5/5
Great service, no fussing around, sticking to the rules and sorted our new home with a smile on their face. Adrienne and Becky were the ones responisble for our hustle free, friendly experience!
Thank you Adam that is very kind of you. I will pass your kind words on to Adrienne and Becky.
5/5
My wife and I received exceptional service from start to finish from Chilterns. Andrew couldn't have done more to help us find our perfect home and supported us throughout, nothing was too much for him and his team. 5 stars and more.
Thank you Jack, for your kind review. Have a lovely Christmas.
5/5
Chilterns sold our mother's bungalow, within 5 days of it going on the market. It was a protracted transaction, through no fault of our own but further up the chain. Darren and Andrew have been fantastic throughout and I cannot recommend them highly enough. From valuation by Yanis, through to exchange. Thank you very much indeed.
Thank you Amanda, I will pass on your kind words to Darren, Andrew, and Yannis. I hope you've had a lovely Christmas and have a happy New Year.
5/5
As potential purchasers, we were extremely impressed with the professionalism and depth of knowledge and attention to customer service that Andrew provided. Chilterns stood out above other agents for honesty, friendliness and dedication. We wouldn't think twice about choosing them to sell our home or to buy a property through.
Dear Kathy, Thank you for the lovely review - we are pleased that Andrew was attentive and provided you with excellent customer service. Wishing you well on your travels.
5/5
A massive thank you to Chilterns for helping to make our house purchase as smooth as possible. Office Manager Andrew in particular, enabled the most stress-free property purchase we’ve ever had. A honest, professional experience and nothing was too much trouble for the experienced team. Well done!
Thank you Andy for your kind words. I will pass these on to Andrew too
5/5
Great results and excellent communication
Thank you Tony
5/5
Chilterns have provided the most spectacular service whilst dealing with the sale of a late family members property, they handled the sale from start to finish, delicately, efficiently and without a hiccup. Resulting in a smooth process which was greatly appreciated during such a difficult time. Special thanks to Joe, Yannis, Andrew and Darren for their parts played throughout the valuation, sale and completion.
Thank you, Madison; that is very kind of you. I will make sure your comments are passed on to the team.
5/5
“I’m incredibly pleased with the service I received from Andrew, Darren and Emma at Chilterns Brandon office. Home buying and selling processes can be daunting, but their entire team was fantastic every step of the way.” “From the outset they were always available and communicated how each part of the whole process would move forward.” “Beyond their expertise and professionalism, the team were enthusiastic and kind throughout my home buying process. They answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.” “I’m so glad I chose Chilterns, their knowledge and experience, combined with their caring and personal approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone.”
Thank you for your kind review Sarah. I will make sure to pass on your lovely comments to Andrew, Darren, and Emma.
5/5
Bought my first house through chilterns, I could not of asked for a better team in Darren and Andrew. This 5 star reviews is truly reflective of the amazing service, effort and hard work they both put into making the sale go forward. There were a number of hurdles (none of which caused by them) that they relentlessly worked through doing everything to make my life easier and informed/advised me every step of the way! 100% recommend these and can't praise them high enough!
Thank you Alex, this is very kind of you. I will pass on your comments to Darren and Andrew. Good luck in your new home!
5/5
Rating only, no written review.
Thank you Jorge
5/5
Outstanding friendly service
Thank you Ralph, a pleasure helping you
5/5
Professional & friendly staff, excellent communication, updates and respond to queries quickly Very satisfied with Chilterns and would highly recommend them
Thank you Vicki, that is very kind of you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold.
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