Trusted Agent profile · Norfolk
Verified
★★★★★
662 reviews across 3 offices and 3 platforms
Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.
648
Reviews on Google
All 3 offices
10
Reviews on Facebook
All 3 offices
4
Reviews on Trustpilot
Business-wide
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Chilterns's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Chilterns is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Chilterns and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend this agency - Becky and Kat have been very informative and genuine throughout! Thank you for everything!!
Thank you Emily. That is very kind of you. I will pass on your kind comments to Becky and Kat for you
5/5
GoogleChilterns are a highly professional estate agents. All the staff were always very friendly, approachable and efficient. Contacting them was never a problem too. They were very understanding of my needs and any issues were always dealt with in a sympathetic and professional way. I would have no doubt in recommending Chilterns to prospective clients.
Thank you Steve, that is very kind of you. Happy to help you.
5/5
GoogleI would highly recommend this agency - Becky and Kat have been very informative and genuine throughout! Thank you for everything!!
Thank you Emily. That is very kind of you. I will pass on your kind comments to Becky and Kat for you
5/5
GoogleI am a first time buyer and have had a great experience with Chilterns from start to finish. They have been so kind and professional. I have been kept up to date the whole time and could not fault them. They knew their stuff about the properties I was viewing, always on time to viewings, and able to help on email/ phone. I went to viewings with other estate agents who were late, unprofessional, and when I asked questions I was told “it is all online”. This was not the case with Chilterns. Thank you especially to Joe, Becca and Katherine. Would recommend for both selling and buying a property.
Thank you Emma for your kind review. I will pass on your lovely comments to the team.
5/5
GoogleIf only all agents were as good as Chilterns, they really are a cut above. As buyers, we had the pleasure of dealing with Becky Robinson on several occasions. Becky is extremely helpful, very knowleagable and professional. Great communication with a real desire to help. Thank you Becky and the whole team at Chilterns. If you need to use an agent in Thetford, in my experience, I would recommend Chilterns everytime.
Thank you Neil. What a lovely review! I will pass on your kind comments to Becky
5/5
GoogleVery helpfull agents and a straight forward process.
Thank you Damian for taking the time to leave us a review, it's been a pleasure helping you
5/5
GoogleHaving used Chilterns for years I wouldn’t hesitate to recommend them in the future.
Thank you for your kind comments.
5/5
GoogleI would highly recommend this agency - Becky and Kat have been very informative and genuine throughout! Thank you for everything!!
Thank you Emily. That is very kind of you. I will pass on your kind comments to Becky and Kat for you
5/5
GoogleSupper efficient, communicative and friendly! We recently purchased a house and the whole process was very smooth and quick!
Dear Raluca, thank you for the lovely review - we are pleased that the whole process has been so smooth for you and we wish you both all the happiness in your new home.
5/5
GoogleI have used them both as a buyer and a seller and would thoroughly recommend! Great communication, very approachable and excellent at what they do!
Thank you Boyan that is very kind of you
5/5
GoogleSorry it’s been a while posting our review but we have been so busy renovating . Chilterns at Brandon from start to finish in selling our house to purchasing our bungalow was brilliant . They had found buyers for the house within a week and sold. And finding a bungalow ( which that part went smoothly.) Admit there were hiccups along the way which took longer than expected but not due to Chilterns but due to others in the chain buying ours. Which I can only thank Andrew and Daren chasing things up and really pushed our buyers side to get things sorted in the end so that we could purchase our bungalow. Thank you to both Darren and Andrew you are stars ⭐️ and have a great team .
Thank you Winifred for your kind review. It was a pleasure to help you. Good luck in your new home
5/5
GoogleChilterns Estate Agents in Brandon were brilliant in our transaction (as the buyer). They did everything in their power to ensure the process ran smoothly whilst ensuring all steps were conducted thoroughly and professionally. Andrew, Darren & Joe were all very accommodating with additional viewings whilst always being available to answer questions and offer advice. The process was completed speedily with no hindrance and I would certainly recommend their services. Thank you.
Dear Harvey, Thank you for the amazing review. We are thrilled to hear that your experience has been so positive and we wish you both all the happiness in your new home.
5/5
GoogleWe recently sold with Chilterns and our experience was brilliant, Andrew, Darren and Emma went above and beyond to help in anyway possible and good communication was kept throughout the process. There was no question that they would not help with, they ensured that our mortgage advisor, Solicitors, Buyers and other estate agents were up to date and aware of all happenings. I would like to add that Yannis was the first member of the team I met and he made me feel very confident about a process that I was extremely anxious about to begin with. After that the team all went out of there way to meet me and made me feel very at home with them all. My family and I could not recommend them more.
Thank you Amy for your wonderful review. I will pass on your kind comments to all the team.
5/5
GoogleBecky and Katherine have been absolutely brilliant. Both have absolutely fantastic communication and very quick response. Especially towards the end of our sale Katherine have been so fantastic and been there email phone calls keeping us up to date.
Thank you very much Natalie for your kind review which we have passed onto Becky and Katherine. Wishing you and your family all the best in your new home.
5/5
GoogleI would highly recommend this agency - Becky and Kat have been very informative and genuine throughout! Thank you for everything!!
Thank you Emily. That is very kind of you. I will pass on your kind comments to Becky and Kat for you
1/5
TrustpilotLiars
Liars, bullies, woman in the office have bad attitudes. Very pushy, forceful and push you to buy properties which are not proceedable.
5/5
GoogleVery helpfull agents and a straight forward process.
Thank you Damian for taking the time to leave us a review, it's been a pleasure helping you
5/5
GoogleChilterns have been working with me for 20 years now regarding my buy-to-lets in Thetford. They have always been friendly, courteous and very efficient with their services. Thank you
Thank you very much Lyn. We appreciate your business over the last 20 years and look forward to continuing to work with you.
5/5
GoogleRating only, no written review.
Thank you Kyle
5/5
GoogleHonestly had such a great and smooth move with Chilterns. The move has been more smoothly due to the fact of a lady called lyndsey who has been very fast on helping with the few issues we had. Fully recommend
Thank you Cerys, that is very kind of you. I will pass on your lovely comments to Lyndsey
5/5
GoogleChilterns have been working with me for 20 years now regarding my buy-to-lets in Thetford. They have always been friendly, courteous and very efficient with their services. Thank you
Thank you very much Lyn. We appreciate your business over the last 20 years and look forward to continuing to work with you.
5/5
GoogleChilterns were not put actual Estate Agents but Katherine was so helpful and kind during our purchase from their vendor. Thank you Becky for being patient when viewing our new home.
Thank you Diana! Wishing you both many happy years in your new home.
5/5
GoogleFrom the outset, I was thoroughly impressed by the professionalism and attentiveness demonstrated by Katherine at Chilterns. Your prompt responses to my inquiries and excellent customer service truly exceeded my expectations. I would also like to commend you on your impeccable attention to detail as well. Thank you once again for your outstanding efforts on helping us move, it has been greatly appreciated!
Wow, an absolutely glowing review! Thank you very much for taking the time to leave a review, it really is appreciated. We hope you both enjoy your new home!
5/5
GoogleAndrew and the team were highly attentive, efficient and professional in organising our property for rental. We have no doubt that this will continue to be the case throughout our ongoing relationship with the company.
Thank you Becky, that is very kind of you. We are always happy to help and I will make sure I pass on your kind comments to Andrew and the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.
The three Chilterns offices, by town:
Yes. In The Trusted Agent 2026 awards, Thetford won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2015.
