Trusted Agent profile · Norfolk

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Chilterns estate agents in Brandon and Thetford

4.9

★★★★★ Excellent

662 reviews across 3 offices and 3 platforms

www.chilternsestateagents.co.uk

Chilterns has three offices, in Brandon and Thetford (two offices) (Norfolk). Together they have 662 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

648

Reviews on Google

All 3 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

All 3 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

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Our offices

Chilterns's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Chilterns office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

It is a pleasure to be able to work with this real estate agency, the people are very kind and polite. I highly recommend

Ercília · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Ercilia

5/5

Google

We received very quick help with renting a house! They are very kind and helpful in the office! Thank you for everything!

Pilinyi · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you for your kind review

5/5

Google

Katherine has been great throughout this process, I had someone to contact the whole way through and she always replied quickly with constant updates! She deffinately took the stress of moving away. Thankyou Katherine

Jade · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Jade, that is very kind of you. I will pass on your kind comments to Katherine

5/5

Google

Have used Chilterns in Thetford for a number of years have always had excellent service from everybody there and am very glad I've used them for both my tenants and for the sake of properties, the excel at both and have helped make both processes as easy as possible.

Tracey · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Tracey. It's a pleasure to be able to help and support you.

5/5

Google

I would fully recommend Chilterns Estate Agents to family and friends, as they worked very hard throughout our moving process. Becky and Catherine were kind, friendly and supportive and went out of their way to help with any matters. Thank you.

Carole · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you, Carole, for your lovely review. I will pass on your kind comments to Becky and Kat.

5/5

Google

It was a pleasure to have Chilterns as our carer as an agency. Almost 6 years with them and We had no issues with communication or problem-solving. Kind and professional service. Thank You for all that time! ~K&P

Kamil · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Kamil for your kind review

5/5

Google

Friendly, efficient, honest & helpful. Myself & my partner purchased our first home through Chilterns and what ended up being a lengthy & stressful process..the help with Chilterns made the whole experience a lot better! With Special thanks to Katherine & Joe whom I dealt with on numerous occasions along with the rest of the team at Chilterns! Thanks again!

Georgia · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Georgia for your kind review. Good luck in your new home!

5/5

Google

Kat at Chilterns is one of the best estate agents I have ever worked with and good agents are very hard to come by! Her dedication, expertise, and warm demeanour made this process enjoyable and streamlined. I have used Kat and Chilterns for both buying and selling property and wouldn't consider using anyone else (unless Kat moves somewhere else of course :) ) Look after her, she is a very valuable person to have in the team. Highly recommended!

Matthew · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

What a glowing review! We will pass on your kind comments to Kat. Thank you very much for using Chilterns again!

5/5

Google

Fabulous service from start to finish for both the sale of our current property and purchase of our new one. Joe, Katherine and Becky are very professional but at the same time, very approachable and friendly. They definitely know their stuff. Katherine was excellent in keeping us informed throughout the buying/selling process. We would not hesitate in recommending their services to others.

Wendy · 15 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Wendy for your very kind words, an absolute pleasure to help you

5/5

Google

hello my name is Sharon sunshine I was buying a property with chiltens Brandon Unfortunately the property fell through but Whilst the sale was going Through I dealt with Andrew who was very helpfull & Accommodating through the whole Experience

Sharon · 15 November 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Thank you Sharon for your kind review

5/5

Google

Yannis knew that we probably will not be putting our place on the market before even visiting us. He talked about all our various options. Staying put and not doing anything. Staying put and having people in to update our property or sell and move... Yannis took the time to listen to all my design/upgrade ideas to get our property to how I would like it and even came up with a better idea.... Just show's he was really listening to our feelings and thoughts about things and not pushing us to sell our property at all. Yannis gave us a valuation, to give us an idea of what we had to play with money wise if looking to move! Bless his heart even gave other information like.... pro's and con's of equity release... how much a new roof may cost, if and when needed and just so much more outside of an estate agents remit. Well, what can I say.... Thank you for all the information you gave us and some further design advise... Your time and guidance was gratefully received. Apart from "thankyou so much" I cannot say how helpful you really were.

Christine · 15 November 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Christine, thank you so much for your kind words and fantastic review. It’s so important for us to understand the needs and aspirations of the people we meet. Not every person that requests a valuation will necessarily sell their home, nor should they feel under pressure to do so. We are however able to share our knowledge, experience and expertise to offer guidance and advice that we hope will be helpful to them to make an informed decision that is right for them. Of course it’s not always an easy decision to make but thank you for giving us the opportunity to meet with you and discuss your various plans and ideas. Good luck and keep in touch.

5/5

Google

The best Estate Agents I have had the pleasure to work with. Andrew and his team have been both highly professional and exceptionally helpful throughout the whole process of buying my new home. I would recommend Andrew and his team to anyone.

Susan · 15 November 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Thank you Susan for this wonderful review. It has also been lovely to work with you on your purchase and we wish you every happiness in your new home.

5/5

Google

Before selling my house, I thought that all estate agents were the same. I was wrong. Unlike the real estate agents from whom I bought my new house, Darren and Andrew at Chilterns have been absolutely fantastic. Supportive, responsive and informative. They expertly dealt with the conveyancers to ensure that the sale was completed when I needed. I wished I could rely on them in the future, but unfortunately I moved from Suffolk to Surrey for work-related reasons... They come as very highly recommended.

Eugenio · 15 November 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Thank you Eugenio. That is such a lovely review. I will pass your kind comments on to Darren and Andrew.

5/5

Google

My parents needed to move closer to myself and my sister. Yanis visited the bungalow and from the start focused on the needs of my parents and how he could help. At know point was there any pressure. The price he suggested was higher than other agents. After a few days we agreed to put the bungalow on the market. Andrew visited the house and was polite and exceptionally professional . Andrew, Darren and Emma looked after the sale though myself and my sister. Nothing is to much trouble for the team at Chilterns . They made what could have been a very traumatic experience for my parents very easy. Thinking of selling urge you to give them a call. Service was fantastic as well as the sale price 7% higher than other agents thought the market price should be. it sold in 11days and took care of all the viewings

Shirley · 15 November 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Thank you for your kind review Shirley. It was a pleasure to be able to help you and your parents.

5/5

Google

Outstanding friendly service

Ralph · 4 November 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 25 November 2023

Thank you Ralph, a pleasure helping you

5/5

Google

I was with CHILTERNS for 9 years and not even one complaint . Very friendly and professional in all aspects of our needs. More importante quick to get the thinks done. Thank you guys for everything and hope in the future our path be cross again. 💪 …

Cesar · 26 October 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 25 November 2023

Thank you Cesar for your lovely review, it's been an absolute pleasure working with you and helping you.

5/5

Google

I was with CHILTERNS for 9 years and not even one complaint . Very friendly and professional in all aspects of our needs. More importante quick to get the thinks done. Thank you guys for everything and hope in the future our path be cross again. 💪 …

Cesar · 16 October 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Cesar for your lovely review, it's been an absolute pleasure working with you and helping you.

5/5

Google

Becky and Katherine have been absolutely brilliant. Both have absolutely fantastic communication and very quick response. Especially towards the end of our sale Katherine have been so fantastic and been there email phone calls keeping us up to date.

Natalie · 16 October 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you very much Natalie for your kind review which we have passed onto Becky and Katherine. Wishing you and your family all the best in your new home.

5/5

Google

If only all agents were as good as Chilterns, they really are a cut above. As buyers, we had the pleasure of dealing with Becky Robinson on several occasions. Becky is extremely helpful, very knowleagable and professional. Great communication with a real desire to help. Thank you Becky and the whole team at Chilterns. If you need to use an agent in Thetford, in my experience, I would recommend Chilterns everytime.

Neil · 16 October 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Neil. What a lovely review! I will pass on your kind comments to Becky

5/5

Google

I am a first time buyer and have had a great experience with Chilterns from start to finish. They have been so kind and professional. I have been kept up to date the whole time and could not fault them. They knew their stuff about the properties I was viewing, always on time to viewings, and able to help on email/ phone. I went to viewings with other estate agents who were late, unprofessional, and when I asked questions I was told “it is all online”. This was not the case with Chilterns. Thank you especially to Joe, Becca and Katherine. Would recommend for both selling and buying a property.

Emma · 16 October 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Emma for your kind review. I will pass on your lovely comments to the team.

5/5

Google

Chilterns are a highly professional estate agents. All the staff were always very friendly, approachable and efficient. Contacting them was never a problem too. They were very understanding of my needs and any issues were always dealt with in a sympathetic and professional way. I would have no doubt in recommending Chilterns to prospective clients.

Steve · 16 October 2023 · Chilterns Thetford (14 Bridge Street)

Agent replied · 12 June 2024

Thank you Steve, that is very kind of you. Happy to help you.

5/5

Google

Excellent service from everybody at Chilterns can not recommend them enough.

Beverley · 16 October 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Dear Beverley, thank you for the lovely review and we are pleased that we were able to assist you. If you do require any further assistance in the future, please do let us know.

4/5

Google

Andrew & Darren were very helpful, giving us lots of information & pointing us to the correct establishments to complete the purchase of our home. Thanks! Highly recommend.

Rita · 16 October 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Thank you Rita, that is very kind of you. I will pass on your lovely comments to Andrew & Darren. Good luck in your new home.

5/5

Google

We are so happy we went with Chilterns, Brandon. From the initial meeting with Yannis working out what to market our non standard property at, we felt comfortable. Darren, Andrew and Emma were so helpful, knowledgeable, understanding of the stresses involved with home sale and onward moving, and were all able to meet our needs and expectations. We have no hesitation in recommending others to use Chilterns.

Michelle · 16 October 2023 · Chilterns Brandon

Agent replied · 12 June 2024

Dear Michelle, what can we say, what a lovely review. We are glad that the teams experience and expertise was helpful to you and if we can be of any assistance in the future then please do let us know.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Chilterns

Which Chilterns office has the most reviews?

Brandon has the most, with 250 reviews rated 4.8 out of 5, followed by Thetford (14 Bridge Street) with 222.

Where are the Chilterns offices?

The three Chilterns offices, by town:

Has Chilterns won any awards?

Yes. In The Trusted Agent 2026 awards, Thetford won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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