5/5
GoogleRating only, no written review.
Trusted Agent profile · Essex, Kent, West Yorkshire and more
Verified
Century 21 reviews in Ilford, London, Maidstone and 3 more
★★★★★
1,077 reviews across 11 offices and 3 platforms
Century 21 has 11 offices, in Ilford (two offices), London (five offices), Maidstone, Halifax, Sutton Coldfield and Isleworth (Essex, Kent, West Yorkshire, West Midlands and Middlesex). Together they have 1,077 reviews on three platforms, rated 4.5 out of 5 overall.
987
Reviews on Google
All 11 offices
52
Reviews on Facebook
All 11 offices
38
Reviews on The Trusted Agent
All 11 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
I cannot fault the service provided by Robin and team at Century 21. Once I decided to put my property on the market Robin went out of his way to ensure the ...Read all 3 from sellers
Buyers2 reviews
We have just purchased our first home with Century 21 and we had an excellent experience using Hanane and her team. Not only did we have some great support and ...Read all 2 from buyers
Landlords8 reviews
As a portfolio local landlord who has tried most of the Putney letting agencies through the years, I am happy to say Century 21 headed up by Hanane Dawson is a ...Read all 8 from landlords
Tenants11 reviews
Hanane is without a doubt the most helpful agent I have ever come across in my life ( and there are a few!) She is lovely, will sort any problems within a day ...Read all 11 from tenants
Our offices
Century 21's 11 offices, most reviewed first. Each has its own page.
- Century 21 Ilford (551 Green Lane)551 Green Lane, IG3 9RJ330 reviews · 330 on Google (4.6)7 in the last 90 days
- Dolce Vita Luxury Real EstateBerkeley Square House, Berkeley Square, W1J 6BD184 reviews · 112 on Google (4.7)1 in the last 90 days
- Century 21 London (116 Boundary Road)116 Boundary Road, NW8 0RH144 reviews · 144 on Google (4.5)0 in the last 90 days
- Century 21 London (450 Romford Road)450 Romford Road, E7 8DF114 reviews · 114 on Google (4.9)0 in the last 90 days
- Century 21 Ilford (357 Eastern Avenue)357 Eastern Avenue, IG2 6NE99 reviews · 99 on Google (4.5)0 in the last 90 days
- Century 21 London (30 Church Lane)30 Church Lane, E11 1HG99 reviews · 99 on Google (4.2)0 in the last 90 days
- Century 21 Maidstone22 Union Street, ME14 1ED63 reviews · 45 on Google (3.1)0 in the last 90 days
- Century 21 Halifax9a George Street, HX1 1HA21 reviews · 21 on Google (3.2)0 in the last 90 days
- Century 21 Sutton Coldfield5A High Street, B72 1XH11 reviews · 11 on Google (3.3)0 in the last 90 days
- Century 21 London (10 Clarendon Road)10 Clarendon Road, W11 3AA10 reviews · 10 on Google (4.2)0 in the last 90 days
- Century 21 Isleworth560 London Road, TW7 4EP2 reviews · 2 on Google (5.0)0 in the last 90 days
Latest reviews from every Century 21 office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
GoogleI just visited the office and the response to me was so direspectful and the bald person don't know what his name is 👎️wasnt willing to talk properly as i wanted to rent a property.He didn't even responded properly.Poor customer service and the way he spoke to me and way he responded was very bad.I felt like why the hell i visited this office.Very very very bad attitude.
Agent replied · 21 March 2024
Dear Nirman, We are very sorry to hear of your experience when attending our office, this is not how we operate as a reputable business. We have assessed your complaint and would like to follow up with yourself, kindly please contact us on heritage@century21uk.com, many thanks.
5/5
GoogleGreat place to stay. Lovely staying and enjoyable.
5/5
GoogleI was looking to rent a flat and had a great experience with Century 21. The managed everything very fast and Andrea, my agent, was really nice and helpful
5/5
GoogleWe found the most lovely place ! Thanks to Andrea ! She was the most professional and kind person ever ! She was so invested in our needs and wishes thatwr felt at home all ready, Thank you !
5/5
GoogleI had a really good experience dealing with this amazing team. Very effective agency. They are really friendly and professional, people who you can trust. 🫶🏼 Happy of being tenant with century21. …
5/5
GoogleI had such a great experience. Our agent, Andrea was extremely professional and managed to secure us a flat within a couple of days. I couldn’t recommend her more!
5/5
GoogleI handed over my property to Century 21, and they swiftly found tenants within a week. Their professionalism made the process smooth and reassuring. Thank you Andrea for your exceptional assistance throughout the whole process, you were awesome.
5/5
Google"Abhi is an exemplary agency worker who consistently goes above and beyond expectations. His dedication, professionalism, and attention to detail have greatly contributed to the success. Abhi's ability to adapt to various tasks and environments with ease makes him a valuable asset to any team. His positive attitude and willingness to take on challenges make working with him a pleasure. I highly recommend Abhi for any organization looking for a reliable and competent agency worker."
5/5
GoogleGreat staff and a wonderful job in help finding and helping me with the information i needed to move in to a new flat
5/5
GooglePROFESSIONALISM ALWAYS ABOVE, OVER AND BEYOND.
5/5
GoogleHighly Recommend- Super Fast Service - Never Met anyone as Fast as Jazz getting me into Property
5/5
GoogleWe are pleased with the cooperation with the Century 21 agency. Especially thanks to the help of agent Paulina, she helped us arrange the rental of the property quickly and efficiently.
1/5
GoogleDolce Vita has been providing terrible service and has been misleading its clients. Not to be trusted.
Agent replied · 21 June 2024
***FAKE REVIEW*** Who are you? A friend or family member of Aron and Nina. We do not have your name in our client database. Please stop wasting your time by posting fake reviews. You look ridiculous now! Hanane Dawson Managing Director
1/5
GoogleTerrible organization and simply a bunch of promises that never came true. I heard many times the expression "leave that with us to solve" and they did nothing to help us. Had to follow up on all points and their lack of attention to details was horrible. I worked with them over many deals and helped even closes deals that were theirs that were falling apart. And also delivered to them new business. They are just not professional nor transparent. The last deal ended in a dispute that they failed to even assist the resolution in any way. I rate them as the worst service company I have met in my 35+ years of doing business in the property sector.
Agent replied · 21 June 2024
***FAKE REVIEW*** Aaron, It's interesting to hear from you after such a long period. Firstly, it's important to clarify that you are not our client. Leaving a 1-star review due to a dispute between yourself and your landlord is essentially irrelevant. Your attempt to publicly address your issues appears to be an attempt to deflect responsibility, which is perfectly acceptable from my perspective as the owner of the company. You took it upon yourself to find new tenants for your landlord, tenants who, incidentally, are not meeting their rental obligations. By bypassing the established process and attempting to handle matters independently, you've created unnecessary complications. We could have sourced more reliable tenants who adhere to rental agreements and market rates. The dispute you're involved in with your landlord is a matter between you and him, not involving us, as we were not managing the property during your tenancy. Any damage to his property occurred under the management of another agent, and your expectation for us to intervene is unfounded. In essence, you hold no affiliation with our company. We are content not to engage further with you and are fortunate to have other clients who appreciate and value our diligent efforts. Farewell! AU REVOIR! Hanane
5/5
GoogleThe customer service from Ali was very professional and helpful. I will definitely recommend others. Thank you.
5/5
GoogleAfter having difficulties with previous agents it is nice having someone so responsive to messages. I haven't had any issues getting hold of them and they have sorted out everything we have asked for especially when things stop working. Really polite and considerate (Paulina was the agent).
5/5
GoogleSmooth Onboarding process and friendly staff , especially Paulina is very supportive and very friendly to approach.
5/5
GoogleAbhi did a great job explaining everything and doing things properly. None of the other agencies have been that professional. The staff is very chill and friendly. I would recommend working with these guys.
5/5
GooglePaulina was super helpful from the beginning, helping me with every step along the way, and being super amazing when it came down to any questions I had as well, she was always happy to help!! such a great part of the team
5/5
GoogleAfter having difficulties with previous agents it is nice having someone so responsive to messages. I haven't had any issues getting hold of them and they have sorted out everything we have asked for especially when things stop working. Really polite and considerate (Paulina was the agent).
1/5
GoogleAbysmal service. Answered the phone like it was his home phone “hello…?” Had to ask twice if this was the estate agent. Then also for a name of the person I was speaking to. Told it was Kamran. Well, all I can say is Kam’s attitude STINKS. He doesn’t want to listen to complaints, probably because it requires him to actually do something for a change. He hung up the phone on me in the end. Such a wonderfully professional example of estate agent these days. Wouldn’t touch this “company” with a barge pole, I’d heard rumours about them but hate to judge until I’ve had my own experience. Well let me tell you - they are as rubbish as people say! Disgusting service skills Kamran. Unfortunately Google won’t let you leave a ZERO star review. That’s what my true rating is.
Agent replied · 19 June 2024
Were are sorry you feel like that, there are plenty of things we can say about you but we’ll reserve that. You are more than welcome to office to discuss your issues, your telephone manners leave much to desire too. Note to reader there is always to side to a story, I urge you not to listen to one side. Our reviews speak volumes.
4/5
Googlevery cooperative employee, and give different options all the time. they respond quickly about any concern.. I'd like to really thank Ali in specific as I witnessed his sincerity and dedication to his work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Century 21
Which Century 21 office has the most reviews?
Ilford (551 Green Lane) has the most, with 330 reviews rated 4.6 out of 5, followed by Dolce Vita Luxury Real Estate with 184.
Where are the Century 21 offices?
The 11 Century 21 offices, by town:
- Dolce Vita Luxury Real Estate: Berkeley Square House, Berkeley Square, London, W1J 6BD
- Halifax: 9a George Street, Halifax, West Yorkshire, HX1 1HA
- Ilford (357 Eastern Avenue): 357 Eastern Avenue, Ilford, Essex, IG2 6NE
- Ilford (551 Green Lane): 551 Green Lane, Ilford, Essex, IG3 9RJ
- Isleworth: 560 London Road, Isleworth, Middlesex, TW7 4EP
- London (10 Clarendon Road): 10 Clarendon Road, London, W11 3AA
- London (116 Boundary Road): 116 Boundary Road, London, NW8 0RH
- London (30 Church Lane): 30 Church Lane, London, E11 1HG
- London (450 Romford Road): 450 Romford Road, London, E7 8DF
- Maidstone: 22 Union Street, Maidstone, Kent, ME14 1ED
- Sutton Coldfield: 5A High Street, Sutton Coldfield, West Midlands, B72 1XH
What do sellers say about Century 21?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, AG wrote: "I cannot fault the service provided by Robin and team at Century 21. Once I decided to put my property on the market Robin went out of his way to ensure the ..."
What do landlords say about Century 21?
8 reviews from landlords, rated 5.0 out of 5 on average. For example, Duncan wrote: "As a portfolio local landlord who has tried most of the Putney letting agencies through the years, I am happy to say Century 21 headed up by Hanane Dawson is a ..."
What do tenants say about Century 21?
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Javier wrote: "Hanane is without a doubt the most helpful agent I have ever come across in my life ( and there are a few!) She is lovely, will sort any problems within a day ..."
