5/5
GoogleFantastic service Natasha was extremely professional and helpful and had very good knowledge of the property and gave a valuable insight!
Trusted Agent profile · Surrey, Essex and Warwickshire
Castles reviews in Aldershot, Waltham Abbey, Coventry and 1 more
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles's four offices, most reviewed first. Each has its own page.
- Castles Aldershot175 Victoria Road, GU11 1JU282 reviews · 278 on Google (4.8)0 in the last 90 days
- Castles Waltham Abbey2-4 Highbridge Street, EN9 1DG234 reviews · 231 on Google (4.8)4 in the last 90 days
- Castles Coventry109 New Union Street, CV1 2NT136 reviews · 132 on Google (2.4)0 in the last 90 days
- Castles Farnham7 South Street, GU9 7QU44 reviews · 40 on Google (4.6)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleDexter has been fantastic! Very friendly and a proper professional, he made the whole process really easy and had the answers to every question I had. …
1/5
GoogleI had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From …
5/5
GoogleMassive thank you for Natasha and all of your help on our most recent property. Couldn’t have asked for a better agent!!
5/5
GoogleNatasha showed us a property recently. She was very professional. Really happy with her service.
5/5
GoogleAs a landlord, I have been with Prospect (Castle) Letting's for approx 10 years. I have just had a change of tennancy. I am please to say that I have received the same excellent, helpful and professional service that has kept me with Prospect for so long. All members of the team, that I have had contact with are always very approachable and give helpful advice.
5/5
GoogleSuper helpful and kind Estate Agents. They were incredibly helpful and pleasant to interact with throughout the sale and purchase of the respective properties. Special thanks to Dexter and Jordan - you were both incredible!
5/5
GoogleNot all the state agents are the same. They all talk the right talk and have overblown IT systems. At the end of the day, it doesn't matter what their brand is, there marketing profile or any of that guff. It's about relationship - at which point it becomes about the team members and not the name above the door. Prospect are not the only team in Aldershot that do relationship well, but they were willing to do it for the best price also. For me, the perfect combo. Advice to anyone looking at reviews and considering an estate agent, go and visit the branches, speak to the team, listen to the conversations and see how relatable the people are. If their first reaction is to start recording your details and putting them into a screen, walk away. And remember that it is a highly competitive market. The first offer is not the final one! At this branch speak to Natasha, Dexter or Jordan for an experience of estate agency that is more than you might expect.
5/5
GoogleVery professional and easy to work with. If you’re looking for a seamless and free way to sell your property please contact the team here. Really recommend using them.
Agent replied · 24 August 2024
Hi Behcet. Thank you for your review. We are ever so glad we have completed on the sale of your property. All the best. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleMeeting Tom from this estate agency was a pleasure. His friendly and informative approach made our house-hunting experience enjoyable. Despite not yet purchasing a property, we were impressed by the professionalism displayed by both Tom and the company. Highly recommended for anyone in search of a positive real estate experience!
Agent replied · 24 August 2024
Hi Umut. Thank you for your 5 star review for our sale sales consultant Tom even though you have not yet found a property through us. The attributes yo have mentioned feel us with pride and I hope Tom can find you your dream home soon! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleDespite not yet finalizing our purchase, Daniel and Tom from this estate agency have already left a lasting impression. Their friendly and informative approach has made our house-hunting experience both enjoyable and informative. Their professionalism shines through, and we have full confidence in their ability to assist us in finding our dream home. Highly recommend their services to anyone in search of a positive real estate experience!
Agent replied · 24 August 2024
Hi Yeliz. Thank you for your 5 star review even though you have not yet found a property through us. The attributes yo have mentioned feel us with pride and I hope we can find you your dream home soon! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleGood agents. I've been with them with for over 5 years & they've always been helpful & friendly. Quick response to any maintenance issues. All round good bunch of ladies (I've never spoken to any men, so it seems the girls are running the place well 😅). I'd highly recommend this estate agent ⭐. …
5/5
GoogleWould definitely use Castles again. Daniel and Tom were so very helpful & supportive & always at the end of the phone through a very long process but all good in the end. A big Thank You.
Agent replied · 24 August 2024
Hi Barbara. Thank you for your 5* review. We are ever so happy you sold your flat through us. We will certainly keep in touch! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleTom made my wife and I welcome whilst viewing property. I found Tom personalable and professional. He was very knowledgable on the properties we saw and gave us time to view on our own accord. This made us feel at ease throughout the viewings.
Agent replied · 24 August 2024
Hi Tashan. Thank you for your 5 star review for Tom. We are ever so glad you had a great experience when viewing properties with Castles. The attributes you have mentioned is exactly what we want our staff to hold. Thank you, Daniel Tagliarini MNAEA, Branch Manager
5/5
GoogleI purchased my flat through Daniel and Tom and their service has been amazing! They were very personable and professional, it felt like i was dealing with true friends. They too are very straight forward to deal with if you listen to them you will not regret what they say
Agent replied · 24 August 2024
Hi David. Thank you for your 5* review. We are ever so happy you purchased your flat through us. We will certainly keep in touch! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleWe have recently used Castles Waltham Abbey to sell my dad’s house. We would thoroughly recommend them. Our dad had sadly passed away and they were most kind and sensitive to this in all discussions. Both Daniel and Tom were very professional, efficient, friendly, polite and helpful, they updated us regularly regarding the sale, liaising with our buyers and solicitors as needed, supporting us step by step through the sale and they guided us with their local knowledge and extensive experience. We had a very good experience and if you ever need someone to sell your house in Waltham Cross, Waltham Abbey or surrounding areas, or you want to buy from them go for it…. definitely contact Castles Waltham Abbey - you won’t be disappointed!!! 😊
Agent replied · 24 August 2024
Hi Dawn. Wow! Thank you for your fantastic review. It was an absolute pleasure in assisting with the sale of your late father’s home. Thank you for entrusting us and appreciating our service. All the best. Daniel Tagliarini MNAEA, branch manager.
5/5
GoogleI’m really excited to move in to my first house soon which Natasha helped me to find. 🤞🏻 …
5/5
GoogleHouse sold quickly after only a few viewings. Follow-up throughout the process has been excellent. Staff friendly, helpful and very efficient. Highly recommended
Agent replied · 24 August 2024
Hi Anne. Congratulations! We are ever so glad we managed to obtain a buyer rather quickly after the property being the market previously with another agent. We find it important to provide an efficient service during the process after an offer has been agreed and we are glad you thought so too. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleFrom the initial phone call with Tom, the service and advice I received was professional, clear, and transparent. I would not hesitate to recommend using Tom and Castles!! Thank you Tom for all your help.
Agent replied · 24 August 2024
Hi Peter. Thank you for your review in regards to our senior sales consultant Tom. We are glad you were happy with his service. All the best, Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleCastle's estate agents have provided an excellent service credit goes to Tom Reynolds who has been a star. Very efficient at all times, friendly, understanding, informative and willing to help where he can.
Agent replied · 24 August 2024
Hi Shabana. Thank you for your review. We are proud of the service Tom provides and its great to hear that you are happy with his service. Tom has been apart of the team for 8 years now and has become an intrinsic part of helping people find their dream home within and around Waltham Abbey. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleCastles recently sold my property in Waltham Abbey. Daniel and Tom were very professional and helpful. Daniel went out of his way to keep the legal process moving and always kept me updated as to the progress
Agent replied · 24 August 2024
Hi Christine. Thank you for your 5 star review. I am ever so happy that you found our service professional and helpful. Leasehold sales can sometimes be rather complex and take a lengthy time to progress to completion, so we find it important to provide knowledge and helpful updates along the way. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleWe just bought a house with the help of Castles Estate Agents. Beyond their expertise and professionalism, the team was friendly and kind throughout the buying process, they were very supportive and the process was fast. Thank you Tom and Daniel. Highly recommended.
Agent replied · 24 August 2024
Hi Sarah. Thank you for your 5 star review and congratulations to you and your wonderful family on your first, new home! Also, thank you for your kind gift given to us on the day of completion! Wishing you all the best and if you do need anything, remember you can call us or pop in to see us anytime. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleDexter job well done thank you
5/5
GoogleAsk for Dexter! His advice, guidance and support were all incredibly helpful and put both myself and my partner at ease throughout the moving process. 10/10
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles
How many reviews does Castles have?
Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Castles are counted once, not once per office.
Which Castles office has the most reviews?
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
Where are the Castles offices?
The four Castles offices, by town:
- Aldershot: 175 Victoria Road, Aldershot, Surrey, GU11 1JU
- Coventry: 109 New Union Street, Coventry, Warwickshire, CV1 2NT
- Farnham: 7 South Street, Farnham, Surrey, GU9 7QU
- Waltham Abbey: 2-4 Highbridge Street, Waltham Abbey, Essex, EN9 1DG
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
