Castles reviews

★★★★★ 5/5

Google

George and his team managed the sale of our late mum and dads property in the Abbey. My sister and I had 2 other local estate agents in and found one of them rude and disrespectful, the others were fine but the vibe we got from George was kind respect and offered his condolences straight away, also took his shoes off when entering the home . All of these are small points but when you are selling the family home which has been much loved and cared for these small details show the mark of the man ! . George didnt sell the property, we did privately but we used him to manage the sale which took the stress and upset away from my sister and I. Thanks George, very happy . Dan & Andrea

Dan · 15 August 2026 · Castles

★★★★★ 5/5

Google

After two previous agents and two fallen-through sales, we’d honestly started to think our home might never sell. We came to George and Brendan last minute, in a proper rush, and they didn’t just deliver, they absolutely smashed it. They sold our house incredibly quickly, and we completed in well under two months, we could barely believe how smoothly everything went. What stood out most was their communication: they kept us fully in the loop at every single step, and whenever I called or needed to check something, they were always there, ready to help. Professional, reliable, and genuinely invested in getting us over the line, I cannot thank them enough. If you want an estate agent you can trust to get the job done, don’t look anywhere else. We’ll absolutely be coming straight back to them the next time we move. 💛

Zehra · 8 August 2026 · Castles

★★★★★ 5/5

Google

I had a great experience purchasing my property through this estate agency. The team was professional, responsive, and supportive throughout the entire process. They kept me informed at every stage and made what can often be a stressful experience much smoother. I appreciate their dedication and excellent customer service, and I would happily recommend them to anyone looking to buy a property.

Erjon · 22 July 2026 · Castles

★★★★★ 5/5

Google

We would highly recommend Castles Estate Agents, George (Waltham Abbey branch) has been great helping us through the house sale. He gave us well informed guidance and understood our queries which helped to make us feel comfortable throughout the process. Many thanks, Gill and Mark

Mark · 22 July 2026 · Castles

★★★★★ 5/5

Google

I am currently in the process of buying a property listed by Prospect, and I couldn’t be happier with the service so far. I’ve been working with Asmita, and she has been incredibly nice, helpful, and friendly throughout the entire process. …

Pratap · 20 February 2026 · Castles

★★★★★ 5/5

Google

I don't think its ever going to be straight forward selling your home as there's always the unexpected bumps in the journey, but George and his team at Castle's showed that although the world is all digital now, you can still get a modern service with the good old traditional human touch and integrity to see the job through, and from start to finish there professionalism within there industry and there down to earth approach in getting the problem rectified means they get the job done with successfully selling my house and providing me with a satisfactory service and I would recommend there service to anyone who seriously wants to sell there house........Thanks team George.

Jason · 13 February 2026 · Castles

★★★★★ 5/5

Google

Great experience with Prospect Aldershot. I dealt mainly with Sonam and Shaun for a sale, who were both great. They managed to help push a leasehold sale through in just 3 months (from offer to completion) , which is a minor miracle as …

A · 20 January 2026 · Castles

★★★★★ 5/5

Google

I am in process of buying a property that is listed by prospect. Through the whole process, since the start I have been dealing with their agent Sonam. Who has been on the ball since day 1 and offers a pleasant experience through out the time. He has truly made it easier to buy the property with his energy and effort of getting stuff done asap.

Uzar · 22 December 2025 · Castles

★★★★★ 5/5

Google

Sonam has been great. Very attentive and helpful!

Bec · 20 December 2025 · Castles

★★★★★ 5/5

Google

Just bought a house through Castles and would like to Thank BRENDAN for a very good service and so helpful all the way through to completion. Thank you Brendan.

Armando · 13 November 2025 · Castles

★★★★★ 5/5

Google

I had a great experience with Prospect, Sonam was really helpful and responsive. Provided great support and very helpful throughout the process.

Sanam · 20 October 2025 · Castles

★★★★★ 5/5

Google

We placed my late in-laws house with Prospect in April this year and within days we had several offers on the table. The team at Prospect guided us with the best offer and we have just completed the sale. It was an extremely stress free sale and we can’t thank the team -Shaun, Sonam and Charlie enough for their help and timely communications. We would highly recommend them for anyone wishing to sell. 5 Stars 🌟 Thank you Prospect!

Deni · 20 October 2025 · Castles

★★★★★ 5/5

Google

A great company. We were on the market for a year previously and sold within two weeks with Prospect. Shaun and Sonam were great, service was really professional and feedback/updates on our sale were prompt and useful. Would highly recommend.

Gareth · 20 October 2025 · Castles

★★★★★ 1/5

Google

Honestly one of the worst things I ever did getting a house with them and Kelly is one of the worst property mangers I’ve ever had and had to deal with actually disrespect and not helpfull

Sam · 20 October 2025 · Castles

★★★★★ 1/5

Google

Do not waste your time renting with this company, 3 years, two separate properties. Only to get screwed over each time for things that should be considered wear and tear, like some thread coming loose on a blind or a few marks on the skirting boards (the house was rented to a mechanic). Property management is shocking and is beyond rude every time we’ve had to deal with them. Everything is the tenants fault. Avoid avoid.

Harriet · 20 October 2025 · Castles

★★★★★ 5/5

Google

Recently just bought a house through castles and would like to thank Brendan & George for a very good service and so helpful all the way through to completion. Thank you.

Robert · 13 October 2025 · Castles

★★★★★ 5/5

Google

Phenomenal customer service; Megan was excellent at keeping communication channels open and clear at all times and very helpful! Always friendly and more than happy to answer any questions we've had along the way! Thank you!

Abi · 20 July 2025 · Castles

★★★★★ 5/5

Google

I had the absolute pleasure of working with Sonam during my recent property journey, and I cannot recommend him highly enough. From the very first interaction, Sonam demonstrated a level of professionalism, warmth, and dedication that is truly rare in the property industry. His deep knowledge of the Aldershot market, combined with his honest and proactive approach, made the entire process smooth and stress-free. Sonam took the time to understand exactly what I was looking for, kept me informed at every stage, and always made himself available to answer questions, no matter how small.

Jane · 20 July 2025 · Castles

★★★★★ 5/5

Google

Id never gone with Prospect previously as was close to selling with another agent in the area. I was nervous about jumping ship, however, so glad I did. I have recently sold my property through prospect and the service from start to finish has been incredible. Shaun and Dexter have kept me updated every step of the way from viewings, offers and liaising with solicitors right through to the end. I would recommend them to anyone looking to sell within the Aldershot area. Thank you both for such a smooth process!

Millie · 16 July 2025 · Castles

★★★★★ 5/5

Google

I used castles to sell my house, and they couldn’t have made the process any easier. Brendan made every step of the process seamless and simple. Any time I had a question Brendan was there ready to answer and put my mind at ease. The whole process was straightforward from start to finish and Brendan eandured the upmost transparency throughout so a huge thank you to him for all his help throughout this process.

Shae · 15 July 2025 · Castles

★★★★★ 5/5

Google

We have just sold our flat through the Waltham abbey castles, and I can't speak highly enough of George and his team. George has helped us no end as we being an older couple are not up on a lot of the modern technology and George was always there to help us, he went above and beyond his normal day to day duties to get us where we needed to be. A Big thank you to Castles Waltham Abbey.

Elaine · 13 July 2025 · Castles

★★★★★ 5/5

Google

Sonam was really polite and helpful with all the questions I had to ask AAA+ service

Josh · 20 June 2025 · Castles

★★★★★ 5/5

Google

I was really pleased with the service I got from Sonam, he was extremely helpful, professional and mature. He listened to my needs and met them very well which is very important for customer service. I would highly recommend Sonam.

Kenan · 20 June 2025 · Castles

★★★★★ 5/5

Google

Highly recommended. Very helpful & friendly staff. Thank you very much Sonam gurung for your help & time .

Prabin · 20 June 2025 · Castles