Trusted Agent profile
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has 686 reviews across four offices (Aldershot, Waltham Abbey, Coventry and Farnham) and three platforms, rated 4.3 out of 5 overall. Castles has the most, 282. Checked 9 October 2026.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles's four offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Castles. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSonam was amazing from start to finish. Super helpful, friendly, and made the whole process really easy. He listened to what I needed and kept me updated the whole way through. Would definitely recommend him!
Hello Angelo, Glad you had a wonderful experience with Sonam and thank you for the 5 star review! Kind regards
5/5
GoogleNot used to leaving reviews but I must say I had the most pleasant time dealing with Sonam, very professional and dedicated young fella! He is incredibly reliable when it comes to satisfying my needs. I can see him go really far in this field. Keep it up!
Hello Muaaz, We're so grateful for the 5 star review! Glad to hear Sonam has given you a great experience. kind regards
5/5
GoogleSonam was fantastic to work with - friendly, professional and very responsive. He made what’s normally a stressful process feel easy and straightforward. Thank you Sonam!
Hello Danny, Thank you for the 5 star review. So happy that Sonam was able to make the whole process easier for you. Enjoy your new home. Kind regards
5/5
GoogleSonam has been great through this process, providing very knowledgeable answers and making it an stress-free time. Would 100% recommend.
5/5
GoogleSonam was really helpful and is a credit to the team.
Hello Yuna, Great 5 star review about Sonam, glad he could help. kind regards
5/5
Google5 Star to Sonam, very friendly guy, answered all my questions and made me feel valued.
Hello Hem, Thank you for the great 5 star review! Glad we could help you with your enquiry. Kind regards
5/5
GoogleGreat customer service from Sonam and answered all my questions directly!!
Hello Laxmi, Pleased Sonam could help with your questions and enquiry. Thank you for the 5 star review! Kind regards
5/5
GoogleSonam is very knowledgeable and always willing to help.
Hello Beeyon, Thank you for the 5 star review and pleased that Sonam could help you. kind regards
5/5
GoogleSonam was incredibly helpful and went above and beyond to assist me.I truly appreciated the friendly and efficient service. Highly recommend Prospect Aldershot to Anyone !!
Hello Sandeep, Thank you for the 5 star review and we greatly appreciate the recommendation. Kind regards
5/5
GoogleSonam was very helpful and answered all my questions and listened to all my needs and made me felt heard !! Thank you Sonam
5/5
Google5 star to Sonam, Lovely gentleman and was super helpful. Top customer service from Mr Gurung !!!
5/5
GoogleWhere do I start. Dexter has been brilliant from start to finish. Buying a home is a nerve racking time in anyone’s life. Especially those who have tight deadlines. He has helped push solicitors, kept me informed, offered help and support …
Thank you so much for the amazing review! So glad we could help find your new home!
5/5
GoogleI had a great experience with the Prospect team. Les, Chris, Jordan, and Kelly were all extremely professional, helpful, and easy to communicate with. They made the entire process smooth and efficient, always keeping me informed and …
Thank you for such a great review!
5/5
GoogleDexter handled my sale from start to finish. Prospect succeeded where others fell short. They are a friendly team and keep in contact throughout, giving advice and help. …
5/5
GoogleUntil Les and his team of Chris, Jordan and Kelly camebinto the picture we had been having a terrible experience finding a property we wanted in terms of size, location and price. …
Thank you! We hope you enjoy your new home!
5/5
GoogleDemi was super helpful in finding us a property to buy. We visited several locations and were shown a variety of really good properties within our price range. Her advice and support in gathering additional details to make informed …
Thank you for the review, glad we could help you find your new home! Enjoy!
5/5
GoogleWe are very happy Sonam Gurung Very helpful and tried to describe everything we need for information about viewing house and informative about the house coming on market
Hi Tejendra Thank you for your review. So glad you found us helpful.
5/5
GoogleSonam Grg one of the best in the game. Simple, Informative, Reliable & Always Helpful. Thank you brother.
5/5
GoogleThanks to Sonam for a professional viewing proper friendly lad👍 …
Hi Sagar Great feedback, thank you!
5/5
GoogleI had an excellent experience with prospect. Sonam was very professional and efficient. Sonam explained all the details clearly and was very welcoming.
Hi Durga Thank you for the 5 star review. We are so pleased you had an excellent experience with us.
5/5
GoogleHad a viewing, spoke with Sonam over the phone, he was friendly, understanding, communicated clearly, and guided me through what I thought may have been a difficult process. 5 Star Man Sonam!!
5/5
GoogleSonam is very professional , welcoming and polite . Would recommend prospect 👍 …
Hi Sanish Great feedback, thank you!
5/5
GoogleHad a great experience with Sonam from the Aldershot branch today, super friendly and really helpful. A real credit to the team!
Hi Beesh Thank you for the review. Great feedback, so glad we could help.
5/5
GoogleHappy with the service. Many thanks to Sonam for providing an informative and productive viewing, answering lots of questions and being proactive.
Good morning Thank you for your review. Glad we could answer all your questions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Castles has the most, with 282 reviews rated 4.8 out of 5, followed by Castles with 234.
Castles, 175 Victoria Road GU11 1JU; Castles, 2-4 Highbridge Street EN9 1DG; Castles, 109 New Union Street CV1 2NT; Castles, 7 South Street GU9 7QU.
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.