Trusted Agent profile
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has 686 reviews across four offices (Aldershot, Waltham Abbey, Coventry and Farnham) and three platforms, rated 4.3 out of 5 overall. Castles has the most, 282. Checked 9 October 2026.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles's four offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Castles. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a great experience after my case was handled by Sonam Gurung, property consultant. He was very professional, proactive and understood what we wanted and helped us with our home buying process.Thanks to him for his support, everything went smooth and without any hassle. Highly recommend his service!
Hi Anusha Thank you for your review. So glad we could help you find a new home.
5/5
GoogleI had an opportunity to be with Sonam for viewing a property. He is Very professional and friendly during the property viewing. A smooth and pleasant experience
5/5
GoogleSonam is very friendly, welcoming, and polite.
5/5
GoogleI needed help renewing with my mortgage for next year and Sonam was able to guide me to one of prospects mortgagee advisor to help me with the process. Sonam was very helpful, understanding and i felt heard. Overall, I would recommend prospect aldershot !!
Thank you for the 5 star review! Glad you had a great experience with Sonam and that he was able to help with the process. Kind regards
5/5
Google5 star to Sonam and the team at Prospect Aldershot. Very welcoming people and made me feel comfortable.
5/5
GoogleI had a couple of questions and spoke over the phone with Sonam. He answered all my queries and was very understanding.
Hi Olek Thank you for your review! Glad we couple help with all your questions.
1/5
GoogleRented only once thru an agency and they've been awful, we offered more money and asked to make sure mould has been treated and that it was cleaned properly and noone has been done, Kelly Evans have been extremely rude and unprofessional throughout the whole renting so we had to contact the landlord for help, so we moved out earlier as couldn't stand the stress for the money we were paying, never again will I rent with an agent.
Hi Iwona Thank you for taking the time to provide feedback, we are disappointed to hear you have been unhappy with our service, this has been passed on to one of our senior management team who will be in touch with you shortly.
5/5
GoogleSonam is really helpful and professional.I really loved working with him.
Hi Roji Thank you for the 4 star review!
5/5
GoogleShaun and Demi at Prospect have been absolutely fantastic throughout our move-in process. They were professional, responsive, and made everything feel seamless. We truly appreciated their support and would highly recommend Prospect to anyone planning a future move!
Hi Rose Thank you for your feedback! So glad we could help you with the process and get moved in to your new home. Enjoy!
5/5
GoogleReally great and efficient estate agency. Both the gentlemen were really helpful.
Hi Jack. Thank you for your 5 star review. We are ever so glad you were happy with our service. If you do need anything else in the meantime, do let us know. Daniel & Tom.
5/5
GoogleDaniel is a polite , professional, loyal man , and knows he job well.
Dear Anastasia. Thank you so much for your lovely words. It really does mean a lot. Daniel Tagliarini, Branch Manager.
5/5
GoogleDaniel and Tom are an excellent team thank you for your hard work getting our house sale through to completion
Hi John. Many thanks for your review. It was a pleasure in selling your property and completing on the transaction today! Wishing you all the best. Daniel & Tom.
5/5
GoogleThanks to Tom and Daniel for all their hard work in getting the sale of my property over the line. Patient and professional. I would use them again. thankyou!
24.6.2024. Hi Jasmine! Thank you for your 5 star review. We are ever so happy to hear you would use our services again. Wishing you all the best. Daniel & Tom.
5/5
GoogleI’ve sold a couple of properties & bought in the last 6 years, the estate agents I used over those 6 years I had to chase even though they had a designated person to do that Job, Daniel & Tom do all of it, no complaints from me, highly recommend. 🙏 …
Hi Paula. so happy you were pleased with our service given you have used other agents in the past. We do our best to cover all aspects of selling property, where you only deal with myself and Tom, making the process more simple. Wishing all the best. Daniel & Tom.
5/5
GoogleWe are a corporate company and have had the pleasure of working with Daniel & Tom on our most recent transaction in the area. They were very efficient with responses and acted very well for both us and the buyers to get exchanged and completed within set deadlines. Thank you, we will instruct you again in the future!
Reply Message from Daniel Tagliarini, Branch Manager: Thank you Ellie for your 5 star review! We are ever so glad you were happy with our service. Its great to know you will want to use us again....you know where we are when you need us :)
5/5
GoogleTom Reynolds was amazing!! This process was a smooth clear process thanks to Tom! His attention to detail cut down our waiting time as he was fast and efficient at finding any problems that could come up. Thank you for all your hard work. Marcel & Raelenah
Hi Marcel & Raelenah. Thank you for your fantastic review for Tom. It has been a pleasure in assisting you buying your first home. Good luck with the refurb! Daniel & Tom
5/5
GoogleBuying property is often stressful, but I’ve dealt with George a number of times over the years, and every time it’s been incredibly straightforward. Communication is good, and he just makes the process easy. Can highly recommend.
Great to here Adam, thank you for your 5 star review George and Brendan, work very hard to get the results, all the very best for the future.
5/5
GoogleGeorge and Brendan have been amazingly helpful in all aspects of selling my home. I was kept up to date during every step of the process and would happily recommend them to anyone thinking of selling or buying a home.
Thank you, Eliane, for your 5 Star review, it was a pleasure selling your home, George and Brendan have great knowledge of the local area and the property market, and Castles pride ourselves on service and getting the job done, All the best for the future.
5/5
GoogleCastles Estate Agents are nothing but top quality. From all of my interactions with them, they were professional and friendly from the very start to the very end. George in particular was brilliant. I would thoroughly recommend to use Castles for any housing needs. I can't fault them.
Thank you, Bradlee, for your 5 star review, great to hear you were very happy with the service we provided, we wish you all the best best for the future.
5/5
GoogleSuch a professional service, very courteous and answered my questions fully. Thank you especially to Gary, George and Brendan. As a first time buyer they helped with everything so that I understood the process. Would definitely recommend.
Thank you, Lisa for your 5 star review, it was a pleasure helping you through the buying process, we wish you all the very best for the future. Gary, George and Breandan.
5/5
GoogleFive stars, there’s chaps George, Brendan and Gary are so nice to work with polite funny and being all from the abbey and having worked in the area for over a decade really know there stuff. I wouldn’t go anywhere else to seek or buy. Thanks chaps.
Paulina, thank you for your 5 star review. I'm so pleased you found us funny and polite. George and Gary
5/5
GoogleThank you Brandon and George for my smooth sale, the solicitor you recommended was very good, and my sale went through in only 8 weeks thank you.
Thank you, Irena, for your 5 star review it was a pleasure to deal with you. Regards George and Gary.
5/5
GoogleGreat service, thank you George and Gary, super friendly and know the area inside out better than the others I've had to deal with.
Thank you Allen, for your 5 start review, I'm so pleased you was happy with our service regards Gary & George
5/5
GoogleExcellent service provided by Mr Daniel and Tom
Dear Sajjad. Thank you for your kind message. If you need anything further do not hesitate in contact us. Castles team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Castles has the most, with 282 reviews rated 4.8 out of 5, followed by Castles with 234.
Castles, 175 Victoria Road GU11 1JU; Castles, 2-4 Highbridge Street EN9 1DG; Castles, 109 New Union Street CV1 2NT; Castles, 7 South Street GU9 7QU.
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.