Trusted Agent profile

Castles reviews

4.3

★★★★★ Great

686 reviews across 4 offices and 3 platforms

www.castles.co.uk

Castles has 686 reviews across four offices (Aldershot, Waltham Abbey, Coventry and Farnham) and three platforms, rated 4.3 out of 5 overall. Castles has the most, 282. Checked 9 October 2026.

Google logo

4.3 / 5

681

Reviews on Google

All 4 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 4 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Castles's four offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for Castles. Each award is assessed separately from the review sites.

Latest reviews from every Castles office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Amazing service from the team, from start to finish to help us buy our first home, they have been super helpful with information and advise, also loved the WhatsApp group created so we could get in touch easily and quickly! Would highly recommend when selling or buying a property! Thank you again!

Georgia · 13 April 2025 · Castles

Agent replied · 23 October 2024

Hi Georgia. Thank you ever so much for your review. Congratulations on buying your new home! We are ever so happy to you were pleased with our service, you can still contact us whenever you like on the WhatsApp group should you need us.

5/5

Google

We have just sold our house with Castles. Dan and Tom are brilliant, from the initial valuation, to the organised open house and throughout the sale process, they have been professional, friendly and kept us up to date every step of the way. I have already recommended them to friends to sell their home. Thank you!

Leanne · 13 April 2025 · Castles

Agent replied · 24 August 2024

Hi Leanne! Thank you for your kind words. We are ever so pleased you were happy with our service and thank you for the recommendations. Most of clients choose us thanks to recommendations, it is greatly appreciated. We look forward to still seeing you in and around Waltham Abbey. Daniel & Tom.

5/5

Google

After buying our property through Castles in 2019 we knew when we eventually came to sell we would use Castles’ services again. We have now recently sold our property, Daniel and Tom were nothing but professional and helpful throughout the whole process. Any questions we had or assistance we required both were always happy to help and go the extra mile to support us. We are really thankful that Daniel and Tom made our selling experience as stress free as possible. Would recommend their services to anyone living in the local area looking to sell their home. Thank you Daniel and Tom!

Bonnie · 13 April 2025 · Castles

Agent replied · 24 August 2024

Hi Bonnie. Thank you so much for your kind words! It brings us such happiness to have returning clients such as yourselves and that you were once again happy with our service. Thank you for your recommendation

5/5

Google

Castles great company, fabulous staff sold us our home and George and Brendon just sold our place again thanks gents, great service and made the sale very smooth and stress free. Thanks guys.

Alun · 4 April 2025 · Castles

Agent replied · 13 April 2026

Thank you Alun, for your 5 star review, it was a pleasure dealing with you and selling your home. Thank you again. Gary & George

5/5

Google

It is incredibly important to have a decent, experienced agent on your team whether buying or selling and with Castles Waltham Abby you can't get better. Castles bring with them a human touch, with a genuine passion to help. George is a stand up guy, who really knows his stuff and has a heart of gold.

Russell · 4 April 2025 · Castles

Agent replied · 3 June 2025

Wow thank you, Russell, for your fabulous 5 star review.

5/5

Google

Rating only, no written review.

SG · 23 March 2025 · Castles

5/5

Google

An excellent agency with wonderful staff, they did everything perfectly. Special thanks to Les, Chris, Jordan, and Kelly.

Denis · 20 March 2025 · Castles

Agent replied · 20 March 2026

Hi Denis Thank you for such amazing review! We love reading these kind of reviews.

5/5

Google

I have had really good experience with prospect with my new rented property. Staff were really helpful.

Brave · 20 March 2025 · Castles

Agent replied · 20 March 2026

Hi Brave Thank you for the review.

5/5

Google

Really impressed with the team- Les, Chris, Jordan, and Kelly. Efficient and effective. JG

James · 20 March 2025 · Castles

Agent replied · 9 January 2025

Hi James Thank you for the 5 star review

5/5

Google

Rating only, no written review.

Maidda · 20 March 2025 · Castles

Agent replied · 22 October 2024

Hi Maidda Thank you for the 5 stars!

5/5

Google

Helpful friendly staff, no problems, will use again, recommend

Angela · 20 March 2025 · Castles

Agent replied · 22 October 2024

Thank you for the 5 star review

5/5

Google

Les, Chris, Jordan, and Kelly were very professional and helpful in finding new tenants for our property in Farnham when the previous tenancy ended (the tenants relocated)

Liz · 20 March 2025 · Castles

Agent replied · 22 October 2024

Thank you for the review!

5/5

Google

Very happy with the service we received from Prospect. Dexter has been a star, keeping the process moving throughout the chain, and regularly keeping us updated.

Martin · 20 March 2025 · Castles

Agent replied · 22 October 2024

Hi Martin Thank you for the 5 star review!

5/5

Google

Best estate agent we've ever used! Les and his team were amazing in helping us finding our next home to rent. Definitely recommend!

Timea · 20 March 2025 · Castles

Agent replied · 22 October 2024

Enjoy your new home! Thank you for the review!

5/5

Google

I cannot thank Demi from the Aldershot Branch enough, you hear of some horror stories of some estate agents, but this young lady has gone well above and beyond what would be required, she has been totally professional, shown an enormous amount of care and kindness, as I am an older person with disabilities, she has me so much help with the solicitors to the point were she gave me a lift to them as they are out of town, this was just one moment of kindness amongst many other kind gestures she has done for me throughout my sale and purchase. Nothing has been too much trouble, Demi maintained regular contact to ensure I knew what was happening and to put my mind at ease. I really don't think I could have got through this process without her. Thank you so much Demi.

Audrey · 20 March 2025 · Castles

Agent replied · 22 October 2024

Hi Audrey Thank you for the 5 star review! Such a great review to read! Hope you enjoy your new home!

5/5

Google

Les was a great help when looking at a property to rent and met us multiple times to measure and look at the house. Kelly has already been a great help now we’ve moved in and resolved any issues we have had. Overall the team have been super helpful and accommodating for us!

Lr.h04 · 20 March 2025 · Castles

Agent replied · 22 October 2024

Thank you for the review! Enjoy your new home!

5/5

Google

Awesome agency, super helpful and not pushy. They’ve sold both mine and my mums house and it they did a great job for both. Even my solicitor commented that they were great to work with so Thankyou to Dexter and the team

James · 20 March 2025 · Castles

Agent replied · 22 October 2024

Hi James Thank you for the review, glad we could help sell yours and your mums house.

5/5

Google

The team at Prospect were so helpful with our property search, and were the only agency to contact me every other week to see how we were getting on. They also helped us secure the property we are in now. Les, Chris, Jordan and Kelly are always at our beck and call when we need anything. Highly recommend

Chelsea · 20 March 2025 · Castles

Agent replied · 22 October 2024

Hi Chelsea Thank you, for such a great review! Enjoy your new home!

5/5

Google

Project Estate agents are simply the best, Les started working with us from the very beginning and he made sure we giot a home! The process was so fast and all the paperwork were done smoothly. I will recommend prospect any time and any day!

Beatrice · 20 March 2025 · Castles

Agent replied · 25 August 2024

Thank you for your review! Enjoy your new home.

5/5

Google

Simply the best estate agent I've ever used. Jordan went above and beyond to ensure my sale went through to completion. He even had to do the work of another estate agent, which I was purchasing from, as they were dragging their feet. Always professional, friendly and willing to help, no matter what. Fantastic communication and I wouldn't hesitate to recommend them and use them again.

Julie · 20 March 2025 · Castles

Agent replied · 25 August 2024

Thank you for the amazing review! Glad we could help with your purchase as well! Enjoy your new home!

5/5

Google

Rating only, no written review.

Fortune · 20 March 2025 · Castles

5/5

Google

Rating only, no written review.

Delta · 20 March 2025 · Castles

5/5

Google

Les, Chris & Jordan have been really helpful with assisting in the rental of my property. They found new tenants quickly and made the process easy. Thank you!

Abi · 20 March 2025 · Castles

Agent replied · 9 January 2025

Hi Abi Thank you for the review! Glad we could help find new tenants for you.

5/5

Google

Very helpful staff and excellent service , thank you so much .

Jijo · 20 March 2025 · Castles

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castles

How many reviews does Castles have?

Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Castles office has the most reviews?

Castles has the most, with 282 reviews rated 4.8 out of 5, followed by Castles with 234.

Where are Castles's offices?

Castles, 175 Victoria Road GU11 1JU; Castles, 2-4 Highbridge Street EN9 1DG; Castles, 109 New Union Street CV1 2NT; Castles, 7 South Street GU9 7QU.

Has Castles won any awards?

Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.