5/5
GoogleSonam was extremely helpful. Great company
Agent replied · 20 March 2026
Hello Jan, Thank you for the 5 star review for Sonam! :) Kind regards
Trusted Agent profile · Surrey, Essex and Warwickshire
Castles reviews in Aldershot, Waltham Abbey, Coventry and 1 more
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles's four offices, most reviewed first. Each has its own page.
- Castles Aldershot175 Victoria Road, GU11 1JU282 reviews · 278 on Google (4.8)0 in the last 90 days
- Castles Waltham Abbey2-4 Highbridge Street, EN9 1DG234 reviews · 231 on Google (4.8)4 in the last 90 days
- Castles Coventry109 New Union Street, CV1 2NT136 reviews · 132 on Google (2.4)0 in the last 90 days
- Castles Farnham7 South Street, GU9 7QU44 reviews · 40 on Google (4.6)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSonam was really helpful and kind when i was booking a slot for house viewing.
Agent replied · 20 March 2026
Hello Bidhan, Thank you for the 5 star review for Sonam in our Aldershot office :) Kind regards
5/5
GoogleGreat experience with Sonam, so helpful! Thank you so much
Agent replied · 20 March 2026
Hello Sveta, Thanks for the 5 stars for our helpful Sonam. Kind regards
5/5
GoogleSonam was really helpful!
Agent replied · 20 March 2026
Hello Nathan, Thanks for the 5 stars for Sonam :) Kind regards
5/5
GoogleThanks to sonam very helpful and knowledgeable gave lots off advice many thanks again
Agent replied · 20 March 2026
Hello Alex, We're glad to hear of your great experience with Sonam. Kind regards
5/5
GoogleReally helpful people I’m glad I met sonam he gave me the best insights. Wonderful consultant I recommend his expertise when looking for a place
Agent replied · 20 March 2026
Hi Saife, Thank you for leaving this review and for your comments regarding Sonam, we're pleased to hear that he supported you on your property search. Prospect Estate Agency In Aldershot
5/5
GoogleI recently visited the Prospect Aldershot as I’m new to house searching, and I had a lovely experience. One of the staff members, Sonam Gurung was incredibly friendly and approachable. He made me feel very welcome and took the time to offer valuable advice on the steps I should take. I would definitely recommend their service to others!!
Agent replied · 20 March 2026
Hello Salesh, Thank you for the 5 star review. Always lovely hearing of the great customer service you received. Kind regards
5/5
GoogleSonam provided 5 star service. He was extremely professional, courteous and patient. Highly recommend him
Agent replied · 20 March 2026
Hello Hasnain, thank you for the 5 star review on Sonam. Kind regards
5/5
GoogleExcellence in service and communication from the team, especially Sonam who has helped me. Very kind and respectful!
Agent replied · 20 March 2026
Hello Praz, Thank you for the 5 star review and glad you had a great experience with our Aldershot team. Kind regards
5/5
GoogleW Sonam, helped out a lot, overall great experience and would recommend this place.
Agent replied · 20 March 2026
Good afternoon, Perfect 5 star review, glad you've had a great experience with Sonam. Kind regards
5/5
GoogleSonam was super helpful!
Agent replied · 20 March 2026
Hello Prajwal, Thank you for the 5 star review. kind regards
5/5
GoogleWould recommend Sonam and the team everyone is super helpful
Agent replied · 20 March 2026
Hello Sanish, Thank you for the 5 star review and for recommending our Aldershot team :) Kind regards
5/5
GoogleSonam was very approachable and welcoming when I walked into the Aldershot office.
Agent replied · 20 March 2026
Hello Sita, Thank you for leaving a 5 star review for Sonam. Kind regards
4/5
GoogleI had a great experience at Prospect Aldershot as a first-time home seeker. Sonam was incredibly friendly, welcoming, and offered helpful advice throughout. Highly recommend their service!
Agent replied · 20 March 2026
Good morning, thank you for the 4 star review for our Aldershot team especially Sonam. Kind regards
5/5
GoogleJust a quick thank you to Sonam who had made this super entertaining and enjoying for the time spent.
Agent replied · 20 March 2026
Hello Yeka, Thank you for the 5 star review for Sonam. We're glad he entertained you :) Kind regards
5/5
GoogleAmazing experience and help from Sonam, very informative, helpful and answered my questions amazingly, would definitely recommend prospects and Sonam especially, will be sure to reach out again if more properties catch my eye
Agent replied · 20 March 2026
Hi Louis, Thank you for your review and we're happy to hear Sonam was able to assist you and hopefully we can be of assistance again soon. Best Wishes From all the Team - Prospect Estate Agency Aldershot
5/5
GoogleSonam was excellent. He was very knowledgeable, confident, and up to date with all the details. He answered all our questions thoroughly and clearly. Sonam struck the perfect balance between being friendly and professional. I would highly recommend him.
Agent replied · 20 March 2026
Hello Jane, Thank you for the 5 star review for Sonam. We're pleased to hear of the great feedback. Kind regards
1/5
GoogleRating only, no written review.
5/5
GoogleI had an excellent experience with Sonam. He was professional, knowledgeable, and always ready to help with any questions or concerns I had. Communication was clear and timely throughout the entire process, making everything smooth and stress-free.
Agent replied · 20 March 2026
Hello Aakriti, So happy to hear Sonam has made your experience smooth and stress-free. Enjoy your new home.
5/5
GoogleSpoke with a Team member called Sonam at Prospect Aldershot, who answered all my questions and queries in depth. An informative and helpful process, can’t fault the service.
5/5
GoogleRecently spoke with one of your guys, Sonam Gurung, about a few properties that have caught my liking. And i must say what a warm, friendly, knowledgeable young man Soman was . I shall look forward to speaking with him again if anything else sparks my interest. If I could award 6 stars, I would. A great addition to your team .
Agent replied · 20 March 2026
Hello Darren, Thank you for the 5/6 star review! So happy that Sonam was able to help and will do again in the future. kind regards
5/5
GoogleSpoke with Sonam Gurung on the phone for consulting and had a good experience with him! Sonam is well informed, patient and listened to my needs.
Agent replied · 20 March 2026
Hi Ashen, Thank you for the 5 Star and we appreciate your feedback !! Sonam Prospect Estate Agents Aldershot
5/5
GoogleCouldn’t be more pleased with the service I received from sonam! Super professional and eager to help👍 strongly recommend to all. …
Agent replied · 20 March 2026
Thank you so much for leaving Sonam a 5 star review and glad you received a professional experience. Prospect Estate Agency Aldershot
5/5
GoogleI spoke with a team member named Sonam at Prospect Aldershot, who was exceptionally helpful and thorough in answering all my questions. The entire process was informative and seamless, I couldn’t fault the service. Highly recommended.
Agent replied · 20 March 2026
Hello Anson, We're glad Sonam could help and made the process seamless for you. Thank you for the 5 star review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles
How many reviews does Castles have?
Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Castles are counted once, not once per office.
Which Castles office has the most reviews?
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
Where are the Castles offices?
The four Castles offices, by town:
- Aldershot: 175 Victoria Road, Aldershot, Surrey, GU11 1JU
- Coventry: 109 New Union Street, Coventry, Warwickshire, CV1 2NT
- Farnham: 7 South Street, Farnham, Surrey, GU9 7QU
- Waltham Abbey: 2-4 Highbridge Street, Waltham Abbey, Essex, EN9 1DG
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
