5/5
GoogleI got a flat very quickly with them, of a very good quality. They were flexible to my requests and available when needed. Nothing bad to say. I would recommend any time.
Trusted Agent profile · Surrey, Essex and Warwickshire
Castles reviews in Aldershot, Waltham Abbey, Coventry and 1 more
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles's four offices, most reviewed first. Each has its own page.
- Castles Aldershot175 Victoria Road, GU11 1JU282 reviews · 278 on Google (4.8)0 in the last 90 days
- Castles Waltham Abbey2-4 Highbridge Street, EN9 1DG234 reviews · 231 on Google (4.8)4 in the last 90 days
- Castles Coventry109 New Union Street, CV1 2NT136 reviews · 132 on Google (2.4)0 in the last 90 days
- Castles Farnham7 South Street, GU9 7QU44 reviews · 40 on Google (4.6)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles office
Newest first, from every platform, with the office each review is about. First names only.
Google3/5
GoogleNot the easiest time I've ever had with estate agents. Mostly to do with the very inefficient communications between the landlord and tenant through the agency. There are aspects that are not directly the agencies fault and they do try (for a price), but you are on the receiving end none-the-less. You do need to be on the ball as a tenant, but besides that. You can probably manage.
5/5
GoogleI rent house with my friends and agency very good. If we have problem they call someone to come fix it very quickly. Pereen show us how to pay bills which help us so we can pay easy ourselves.
5/5
GoogleMy experience with Castles Estate Agents of Coventry was completely positive. The staff were extremely helpful in all aspects of the purchase and were supportive throughout the process. The energy and precision with which they worked was critical to the eventual transaction and I am indebted to them for the service they provided. I would recommend them wholeheartedly.
1/5
GoogleThe best ever letting agency in Coventry if you have got lots of money and time to WASTE. Highly NOT recommended.
Agent replied
Good morning, we do not recognise your name so it would be helpful if you would not use an incorrect name to enable us to look into this matter further unless it is of course a review that has been made by mistake.
1/5
GoogleThe worst experience I have ever had with an agency, we left the house in November and it’s February, we still haven’t heard anything from them and we had to raise a dispute to receive our £845 deposit back. Of course we are still going to wait a few months until they bother to explain their point of view as well in the dispute. They should be sued and not only, someone should close their agency because the things they are doing are ILLEGAL!!!! They are asking people to pay HUGE agency fees only to apply for a house and if they are not accepted they don’t get their money back which is £250!!!! Don’t even bother to ring us to let us know about the deposit. One star is too much, I would give 0 stars if possible. AVOID THEM!!!
Agent replied
Please note any deposit claim is the landlord's, not ours. Given you have caused so much damage to the property, breaking the oven which was less than a year old, not cleaning the property or removing your rubbish, not tending to the gardens and the list goes on, it is likely it will be you that is sued given your deposit damages exceed the deposit. Perhaps you should show more respect for a property when you next rent as the landlord would not recommend you. It would also be advisable to communicate as a household given there were 4 of you; we know there were difficulties given 2 left prior to the end of the tenancy but as adults communication is imperative during a tenancy.
5/5
GoogleWe booked our student house for next year last month and the whole process has been quick, easy and straight forward for us. We would like to thank Castles particularly Pereen for helping us find the right house and being extremely patient and supportive throughout the whole process, you were a great help. Thanks again.
1/5
GoogleYour money is their only interest, Not surprised to have such a bad review. Every time you contact them regarding an issue, their answer is '' we act on landlord instruction''.One star is not low enough
Agent replied
We do not recognise your name so it would be helpful if you would not use an incorrect name to enable us to look into this matter further unless it is of course a review that has been made by mistake.
5/5
GoogleWould like to say a big thank you to all the staff at Castles especially Pereen for ensuring my first letting experience as a student was a positive one, I appreciate it.
1/5
GoogleThey arranged bookings, and then on the day no one is there to take your call. Then they tell you that they’ve already let the property you wanted to view. The person answering the phone is unhelpful and verges on the side of rude. There’s never anyone from the student’s department to talk to, and no one calls you back. I suppose all the above is a blessing is disguise; if they can’t deal with phone calls and viewing appointments, I can’t imagine how they manage their tenancies.
Agent replied
We have looked into this. We spoke to you on Wednesday to tell you that the property you enquired about had already been let. We asked for further details and criteria to see if we had any other suitable properties. You advised that if we did, then you would be available on Tuesday (today). We said we would call you back if we could match you to another property. No time was given, as no appointment was made, which was confirmed today during the call made by another member of your group. We hope you find a suitable property.
1/5
GoogleWOULD DEFINITELY STAY CLEAR FROM CASTLES! unprofessional staff, extremely rude, lack of coordination and maintenance never seems to get done despite it being nearly a month asking to to fix the shower. They grab your money but do not deliver they should. The place had loads of issues which should have been resolved well before i moved in. They do not even have an official receipt! Watch out for their inventory, they say everything is in 'good condition' but ive found over 31 discrepancies in their inventory, which was absolutely contradictory to what their inventory stated. The place had loads of hair all over the carpet, sticky doors and extractor far (just to name a few) despite them saying tht they cleaned the place. Radiator was not working, certain burners on the hob not working and loads and loads of additional issues. Ofcourse, the lack of professionalism from Castles brushed these issues away and accused me of saying that the urgent services is not urgent, yeah cz a non functional radiator and barely operational shower is not urgent, yeah right! Absolutely joke. I highly doubt the 5 star reviews here with their extremely very poor service.
Agent replied
We are glad you have renewed your tenancy again with us. If we acted in the manner you have claimed then we are sure you would not have renewed given that you have not had any personal dealings with the landlord and deal with us. We do have an official receipt and this was provided to you. The inventory is 31 pages long, containing descriptions and photos of every item, you are then given an opportunity to comment which you did do. Some of your 31 comments are irrelevant such as crooked bulb which just need straightening and no toilet roll holder. Regarding the shower a contractor was sent, who you also criticised, the shower head needed replacing and there was nothing else wrong with the shower. The radiator just needed bleeding, and the hob was confirmed working when the gas engineer attended following your report of the issue. That being said we are glad you have renewed your tenancy with us again.
5/5
GoogleExcellent service received from Castles this year whilst renting our student house. The staff in particular Pereen and her sister were very helpful, professional and accommodating throughout both our application and tenancy, which was great after unfortunately an extremely bad experience with another student letting agent last year. Thank you Castles for restoring both mine and my friends faith in letting agents. Would highly recommend Castles to all students looking for student properties.
1/5
GoogleAs you can see, all reviews are one star or five. I’m sure that all the five stars belong to their personal accounts. All the one star review are the right and honest ones from their customers. I urge everyone not to go to this agent. Deserves less than one star. They showed me some pictures for a flat in the new building (Navigation House) and they promised that it is at the first floor. Then, they asked me to pay the deposit, as they claimed that if it’s not paid this flat may go in the same day. In addition, they said that the viewing is not available. After paying the required amount, they arranged a viewing in the next week (with my urge request). When I went to see the flat, they realized that it was a ground floor. Finally, they refused to pay back the deposit because of their mistakes. After long negotiations, they paid back half of the amount and kept the other, although it’s not their right to decide on that. Very bad agent with very bad services.
5/5
GoogleAs a landlord for 12 years, there has only been one Agent that shines above all the others. They care and are passionate about their family business and work harder to achieve the best results for all parties. I recommend them as number ONE in Coventry for lettings. Give them a call and find out why I rate them so highly. Great staff, and a warm friendly welcome awaits you. Mr Walter
1/5
GoogleWorst agency we have ever dealt with. In addition to a catalogue of unprofessionalism, we experienced verbal abuse and threatening behaviour on a number of occasions from Karen Sandhu, one of their estate agents. Avoid them at all cost!
5/5
GoogleGreat letting agent. We rented a property through Castles for 2.5 years but recently moved out due to relocation with work. We never met our landlord but the move in process was smooth and any maintenance issues were responded to in a timely manner through Castles. We looked after the property and this was noted when it came to returning our deposit. Thanks for your service and for the smooth move in and move out process.
5/5
GoogleRating only, no written review.
4/5
GoogleVery happy with this agent.
5/5
GoogleCastles didn't get the job initially due to family connections, but Steve wasn't discouraged. As it became apparent that the first agent wasn't up to the job he persuaded us to give Castles a shot....Voila, a completion within 3 months! Great job guys.
3/5
GoogleOverall Castles were pretty good when we used them in March (2017). They answered all our questions, provided all the information we requested and made some changes to the way our contract was worded. Communication could have been a little better at times but I would use them again.
5/5
GoogleOur house sale had failed through another agent when Duncan at Castles came in. From the start he was both professional and pleasant to deal with. He started by changing the marketing on the house, emphasising aspects that had previously been ignored. His experience and knowledge made all the difference in our sale. During the process he kept us completely informed and updated and guided us through the sale from start to end. Castles worked very hard on our behalf and I would have no hesitation in recommending them to others.
Agent replied
Thanks Tony, glad to be able to get things through for you.
5/5
GoogleI can not rate Castles highly enough, especially Duncan Pate! I had a particularly difficult sale due to the buyers solicitor and Duncan was on their back every single day. If it hadn't been for Duncan's terrier-like persistence I wouldn't have completed as quickly as I did and I might have lost the buyer. I would definitely use them again and would want Duncan to represent me where possible. Well worth 5 stars.
Agent replied
Thank you Alison.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thanks for your review Richard.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles
How many reviews does Castles have?
Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Castles are counted once, not once per office.
Which Castles office has the most reviews?
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
Where are the Castles offices?
The four Castles offices, by town:
- Aldershot: 175 Victoria Road, Aldershot, Surrey, GU11 1JU
- Coventry: 109 New Union Street, Coventry, Warwickshire, CV1 2NT
- Farnham: 7 South Street, Farnham, Surrey, GU9 7QU
- Waltham Abbey: 2-4 Highbridge Street, Waltham Abbey, Essex, EN9 1DG
Has Castles won any awards?
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
