Castles reviews in Aldershot, Waltham Abbey, Coventry and 1 more

★★★★★ 1/5

Google

Rating only, no written review.

Steve · 28 July 2019 · Castles Coventry

★★★★★ 4/5

Google

Rating only, no written review.

Samet · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Rating only, no written review.

Gareth · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Rating only, no written review.

PJ · 28 July 2019 · Castles Coventry

★★★★★ 4/5

Google

Rating only, no written review.

Mary · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Rating only, no written review.

Emma · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Rating only, no written review.

Conor · 28 July 2019 · Castles Coventry

★★★★★ 3/5

Google

Rating only, no written review.

James · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Very poor service, the staff are a joke

Ian · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Poor service! every time I call them they said will call back But they never call back

Grace · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Atrocious customer service, complete absence of transparency in communication, but mostly will not communicate at all, unless at their own convenience. Would avoid this company at all costs

Kenneth · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

DO not go this agency.PLEASE. I would have rather lived in Birmingham. Not a single one of us got our deposit back. Awful. No repairs, no contact what so ever.

THEOPHILOUS · 28 July 2019 · Castles Coventry

★★★★★ 2/5

Google

Took frankly absurd amounts of money upfront on the basis of not letting out over the summer and 'cleaning the property'. The latter sure did not happen, and I have a suspicion the former didn't either. Administration fees falsely disguised as contract fees, which is ironic as even that wasn't done properly. From day 1, issues with the property were reported directly in office to Castles, took weeks for some issues to be resolved, some were completely ignored - simply told to deal with mould on interior walls ourselves despite it being a property issue and a potential health risk. Constant evasion and lack of return contact on issues throughout the year; constantly playing the blame game, and culminating in what can only describe in a deposit war thanks to inventories that unfairly put damaged items down to us even though we reported them damaged numerous times. Even more incredibly they made it out on the deposit receipt that they were ignoring some of these blatantly obvious property issues as a gesture of good will! Still not recieved my deposit as of writing, 3 months after moving out and more than 18 months after paying it. Absurd. I'm sure some of the staff are genuinely nice people, but the business policy of Castles is beyond atrocious, verging on exploitive. Off to argue to get my deposit back again in a day or two, sure as hell hope that's the last time I ever have to deal with them.

Mike · 28 July 2019 · Castles Coventry

★★★★★ 5/5

Google

Quality, As letting agents these guys have been great.

Gary · 28 July 2019 · Castles Coventry

★★★★★ 5/5

Google

These guys have been so good with our student house, we have had a few problems with the property and Castle have always been there to give a helping hand. its great when youv'e moved away from home and theres someone there, Cheers Guys!!!!:-)

Oliver · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Gave one star because zero wasn't an option. Appalling communication, numerous issues reported and ignored. The claim of property visits every three months is a complete fabrication, in six year I had no more than 3-4 visits, and any issues I reported went no further to the point I had to go above their heads only to be told I needed their permission to do simple things like access the electricity meter (I was not given a key for this at any time only to find out when checking out they suddenly had one available) Took four months to get deposit back, and only then by disputing it with the deposit company. I was told it takes a few weeks, and numerous phone calls were either completely ignored or I was fobbed off with made up excuses and lies; one particular favourite being that they couldn't contact the overseas landlord to sign off the deposit, despite them having no problem moving new tenants in a week after I had vacated the property. They also told me the deposit was essentially overseas with the landlord which was shown to be an outright lie as it is held in an official scheme. Ended up being charged for what is no more than wear and tear to what is very cheap furniture and should be expected over a multi-year tenancy, of course this damage was reported to them and completely ignored. When the rent changed they were extremely quick to contact me to change my direct debit of course. Avoid this company at all costs. Once they have your money, you're invisible to them.

Allan · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Whilst Castles might appear to be a good choice for a student due to their central locations I can assure you it's not. They come across quite frendly and willing to find you what you want but all they really want is your signature on the dotted line and their hand in your pocket as soon as possible. You end up having to fork out a small fortune before you step foot in the property and this is where it becomes apparent that all they care about is money! Your rushed into getting them cash and they keep on reminding you that the property isn't yours yet (They are also too lazy to use pre-payed cheques which just makes sense). Don't believe them on having some deal to get you cheap Virgin internet either as it isn't availiable in a lot of properties including CV1. There were many problems with the property, it was basically falling apart and instead of spending money to fix the problem for good, cheap fixes and short cuts were made to ensure frequent visits to Castles. What makes me HATE IT, is that the nightmare isn't over even when you have left. When you ring up to get the deposit back no one is anywhere to be found. Luckily for you reading this I went through this rubbish experience so you don't have too!

Ferds · 28 July 2019 · Castles Coventry

★★★★★ 5/5

Google

Castles provide an excellent service in managing our student properties. We spoke to many estate agents in relation to what they offer their student landlords for their fully managed service. Castles stood out by far from the rest. On the day we first walked into their office it was full of students applying for properties, all of whom appeared very excited at their chosen property and also happy with the service they were receiving from the student team. We spoke to Pereen in the office about what Castles offered in terms of letting the properties to students and managing them and it was clear from what was being said that they would provide a great service. We arranged for Pereen to come out to our properties. Pereen was very knowledgeable and gave us lots of advice as to how we could improve the property. We appreciated her honesty as she explained what students are looking for and that to appeal to prospective students we needed to ensure the property was maintained to a high standard of quality. Pereen was very aware of what students wanted/want as she could relate to the students given her similar age to them. We decided to go ahead with Castles and it was the right decision; Pereen let the properties shortly after they were signed up with Castles; she said she would let them quickly due to Castles being one of the largest student lettings agents in Coventry but we didn't think it would be that quick! This proved to us that she carried out what she said she would. Castles have provided us a great service from beginning to present. They dealt with everything from finding the students, moving them in and refunding their deposit which lets us have a stress-free summer. We are able to go on holiday and leave our properties in the capable hands of Castles. Pereen keeps us informed and we trust her to do what's best. We receive the rent in our bank on time which means we don't have to chase them. We really couldn't ask for a better service from Castles as Pereen is always happy to go that extra mile. Thank you to Pereen and the rest of the team at Castles for the excellent service. Keep up the good work, we appreciate it.

Jo · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

AVOID! Freshers and students beware. Possibly the worst estate agents imaginable. Moving in date was delayed as they were too unorganized to clean the place up! When we eventually got to the move in date they had just started cleaning it! Through the year, the multitude of problems we had were never solved by the estate agents. No gas or heating for 3 days as they couldn't fixed. Came the end of the year and all of our deposit was taken from us. You will not get a deposit back from these people.

John · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

Avoid them. I waited over two months to get my deposit back. I must pay £50 to my landlord because they lost one of the keys. They charged me with £72 for final inspection! So if you don't want to lose your money don't rent any house or room from them.

Kamil · 28 July 2019 · Castles Coventry

★★★★★ 4/5

Google

Recently rented a flat through this estate agents. They worked into the evening in order for me to be able to move in on the bank holiday weekend.

Naomi · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

NO STARS! POOR POOR POOR SERVICES! WORST LETTING AGENCY I HAVE EVER HAD EXPERIENCE WITH!!! This agency promised us a house that would be totally refurbished. However when we arrived to move in, the house was trashy, it smelt, there were flies in the living room, sticky carpets and a dirty kitchen. Following that, majority of the lights did not work, my bed was broken which left me without one for 2 weeks! Some door frames were not attached to the wall, one of the toilets does not flush, the oven doesn't work and many more problems. Not to mention, they did not tell us about paying the first months rent before paying the deposit and summer retainer. They had the cheek to tell us that we could not move in until mid way through that month, this comes as a big blow to us customers. At first glance the company appears to be a friendly professional, student caring establishment. But it seems as though they play on the fact that some students are naive enough to accept less then they were promised, not to mention less then they deserve. Pereen is a lady who appears to be understanding of the student community. However, once the money aspect is not involved, she pulls away from the agreement and plays no further part in paying attention. As a summary the best advice would be to steer clear of this unethical company! They don't know how to handle their customers complaints, and frankly its appalling. p.s WATCH OUT FOR PEREEN!

Bana · 28 July 2019 · Castles Coventry

★★★★★ 5/5

Google

"Thank you Castles for all your help selling our 96 year old grandfathers house in Binley, especially your kindness towards him"

Jonathan · 28 July 2019 · Castles Coventry

★★★★★ 1/5

Google

I want to rate this rubbish company with no stars but I cant. This company is an absolute waste and are so careless they promise you things but do not keep them. They have put me and my friends through hell and should pay for it. I cannot believe how they are still in business till this day, Im surprised nobody has burnt it down. If any of you reading this and want to save money STAY FAR AWAY FROM THIS COMPANY, ESPECIALLY TERENCE BROWN

Celyn · 28 July 2019 · Castles Coventry