Trusted Agent profile · Surrey, Essex and Warwickshire
★★★★★
686 reviews across 4 offices and 3 platforms
Castles has four offices, in Aldershot, Waltham Abbey, Coventry and Farnham (Surrey, Essex and Warwickshire). Together they have 686 reviews on three platforms, rated 4.3 out of 5 overall.
681
Reviews on Google
All 4 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis is the second time I have sold through Castles, and I have also bought a house through them. Steve is always quick to respond, and he is great at working with odd situations. He managed a probate purchase for us first; tying it in with the sale of our current house. Recently he successfully managed a complicated sale with a tricky family situation, right the middle of the COVID-19 pandemic. I would not hesitate to use Castles again, nor to recommend them to anyone who asks.
5/5
GoogleI can highly recommend Castles Estate Agents in Farnham and particularly our agent Steve Tebbutt. After our original sale, with an online agent, fell through due to the lockdown Steve came to the rescue and generated a high number of quality viewings very quickly. We exchanged just over three months after we chose Castles to handle our sale. Given the challenging background that is remarkable.
Thanks Mike for your positive review. I hope you settle in well to your new surroundings!
5/5
GoogleThank you to Tom and the amazing Castles team in Waltham Abbey, for their brilliant: diligence, honesty and attention to detail. I would highly recommend the team as they know how to 'get a job done!' Thank you for all your help. Denise and Sayo
Dear Denise & Sayo. Thank you for your five star review! Good luck for the home move tomorrow and we look forward to handing over the keys to you! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleDaniel has been absolutely fantastic, me and my partner were buying our first home and his service and support has really helped this process run as smoothly as possible and I just want to say a MASSIVE thank you, it may just be a job to you and your team but it means so much more than you’ll ever know! Also thank you to Tom too who also helped along way! Please don’t stop the service you provide it makes such a difference! Couldn’t recommend a better team!
Dear Emma. Wow what a fantastic review! Thank you so much. It may be our job but to hear that the service provided has effected you in a positive way means so much to us also. We wish you all the best in your new home and look forward to seeing you around the Waltham Abbey area! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleGreat service from beginning end. I dealt with Tom & Daniel from the Waltham Abbey branch who where great. They made things very easy for me & guided me through the whole process of buying my property smoothly. I’d definitely recommend them & will think of using them again in the future for buying or selling. Thanks again!
Dear Chloe. Thank you for your review! We are glad we guided you throughout the transaction pre and during covid-19, which made it more challenging yet more rewarding! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleWe used Castles to sell my late father’s house in Waltham Abbey. Despite being a difficult time in the housing market, Daniel and the team sold the house and were always professional, courteous and considerate. They kept us informed of all developments and Daniel used his host of negotiating skills when we encountered some problems with the house survey. So well done and many thanks once again David & Linda Wiltshire
Dear David & Linda. Thank yo for your positive review. It has been a joy working with you all from when your father purchased the property. Im glad we could have helped in these more difficult circumstances. We wish you all the best in the future. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleExcellent service, I would highly recommend castles estate agents in Waltham Abbey to anyone who is considering buying/selling their home. Daniel and Tom work really hard, they give detailed honest advise and they are always available to help you with any enquires. I also found that they do get back to you very promptly with any information that they have and they help to make your move process go as smoothly and as quick as possible, thank you both for all you have done to get our family in our dream home, we couldn’t be happier.
Hi Elaine. Thank you for your kind words. It was our pleasure in being apart of getting your family their dream home. Thank you for selling and buying through Castles. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleA big thank you to Castles for selling my flat. They provided a great service throughout the process. I appreciated the weekly updates on the sale progress even through lockdown. Professional and friendly team. Highly recommend.
Thanks Jo. Thanks for using Castles!
5/5
GoogleDaniel & Tom have been so helpful and professional, especially in these difficult times. They have made the selling of the property such a trouble free experience and that is down to their attention to detail and constant communication. I would recommend them without hesitation.
Dear Wendy. Thank you so much for your review. In ever so glad we exchanged contracts within a month! Also, thank you for your recommendations so far to local clients. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleTom was amazing answered all our questions. Fantastic service. Would recommend. Thanks Tom.
Hi Sarah. Thank you ever so much for your kind words regarding our sales consultant Tom. Even though you have found a property via another agent, you still took the time to give Tom a five star review of which we are ever so grateful! Wishing you all the best in your purchase! Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleJust want to say a massive thanks to Tom from Castles. The guy is a dream agent. He is down to earth, always puts your interests first, very supportive and really tries to get best for you at all times. If you want to feel comfortable and not pressured into making decisions or rushing the Tom is the guy you need to call. He will make sure you are always at ease and support you through the process from start to finish. Thank you Tom.
Hi Ali. Thank you for your glowing review of our sales consultant Tom. His personality certainly reflects our work ethos. Im ever so pleased that you took the time to write this review even though you have purchased a property elsewhere. Daniel Tagliarini MNAEA, Branch Manager.
5/5
GoogleWant to say a big Thank you to both Tom & Daniel at castles estate agents in Waltham abbey. Very professional and they also kept in regular contact with myself. Which made me feel, more at ease on buying my first ever house. Lovely staff and both Tom & Dan was so helpful. Thank you so much for your time and your advice. I would highly recommend to use castles Waltham abbey, if your looking for a property.
Dear Lacey. Thank you for your review. We are ever so happy that the purchase went through within a month for you! Thank you for taking our advice on board during the transaction and we wish you all the best in your new home. Daniel Tagliarini MNAEA, Branch Manager.
1/5
GoogleRating only, no written review.
1/5
Googlefrom the £825 deposit, there are total deductions of £275 plus the £72 check out fee giving you a refund of £478. This was in 2018 Nov, for a 80 year old property in Coventry,last furnished before I was born in 80's, worst landlord, I lived in that property for 11 months, have end up paying penalty for staying.
We are disappointed to see your review given that you are clearly disgruntled at the landlord, calling her the 'worst landlord', and unhappy with the landlord's deposit claim. The landlord's original deposit claim was in excess of £400 which we negotiated down on your behalf to £250 (you have incorrectly stated £275 and if you look back at your records this will be confirmed), at no benefit to us, yet there appears to be no appreciation for this. The property was also not furnished before you were born in the 80's and if it was, we are sure that you would not have decided to rent it in the first place. You also stayed in the property for 16 months and renewed your tenancy during this time. We are sorry that you have decided to place an unfair review on our page after leaving the property in 2018 which is in fact about your landlord's deposit claim that we have no control over. You did have recourse to dispute the deposit with the independent adjudicators where the deposit was protected but chose not to dispute the deposit and in fact accepted the landlord's claim.
3/5
GoogleRating only, no written review.
1/5
GoogleHorrible staff who will lie to you and pressure you just to make a sale. Viewed a house one Friday evening, thought it looked great and said we were interested. They insisted we come to the office right then to sort out the deposit and sign for it. We asked what the fees were and we were told £360 (more than any other letting agent we’d seen but we liked the house so we were happy to pay). We had seen a few houses and needed one quickly so we were happy to do this. We were told as it was Friday afternoon the payment would not go through so the house would not be reserved so we had to get the £360 out in cash. The whole time we were there they were moaning about it being Friday evening when they were the ones who wanted us to come to the office to sort it out now. As we were going through the paperwork I noticed that there were additional fees so the total was actually £540, around double the average fee we’ve seen, and three times the amount for the house we ended up renting. When I asked about this they accused us of lying and the woman who showed us round got very aggressive saying that I had asked what fees needed to be paid today, and that she told us all the fees that were involved. Three members of staff surrounded us having a go at this point, we said we were not interested and wanted our deposit back. At this point they said they had ‘banked it’ and would not be able to get it until the next day. I said I was not leaving without the cash back at which point it miraculously appeared from somewhere. I tried to offer feedback to the manager about being honest with customers at which point he waved me out of the shop saying he didn’t want to hear it. Do not use this letting agent - rude staff who tried to pressure us into renting a house whilst being dishonest about it.
5/5
GoogleWe sold our property through Castles in Aldershot. They were everything you need from an estate agent. Estate Agents do not normally have a good reputation but this company do not fit that mould. They call when they say they will and update you regularly with how the sale is progressing. They return your calls promptly and are very friendly. I would not hesitate to recommend this company.PositiveQuality, Professionalism
Hi Emma, thanks for your nice review! We aim to please!!
1/5
GoogleRating only, no written review.
5/5
GoogleI would thoroughly recommend Castles. We had a great experience with Penny and the Lettings team over 5 years, and equally great service from Steve and the Sales team when we came to sell the house at a very difficult time. They were always friendly and professional throughout.
Thanks Amanda, very kind of you to share your positive experience with the Farnham Team!
5/5
GoogleI can't recommend highly enough after recently letting a new property through Castles. Excellent customer service, quick and simple process with great communication at every stage.
1/5
GoogleRating only, no written review.
5/5
GoogleI can highly recommend Castles. They have successfully completed my house sale with a very professional approach and have handled all viewings and clients without my being there in person. There are always some problems to be overcome, especially at this time, but rest assured steve and his team will look after you and will go the extra mile if needed.
Thanks Steve. It wasn't the most straightforward but we got there in the end. Regards Steve T
5/5
GoogleI am a first time buyer and have Just completed on a house in aldershot during Covid 19 (difficult times anyway) Duncan was nothing but helpful on not only advice but helping to move things along when they got stagnant,I will use castle as a seller moving forward.
Thanks Gabe, I hope you're very happy in your new home!
1/5
GoogleLANDLORD REVIEW!! I will cut a very long saga short... - Castle rented and managed my property to working professionals as I was based in London. - After 6 months into the rental they advised me that the tenants had stopped paying rent, after several months I visited the property myself to speak with the tenants who showed me proof that in fact they had been paying Castles rent, this was not passed onto me. - After much chasing, arguing they still refused to admit they had kept my rent from me. - I then reported them to the property OMBUDSMAN, who ruled in my favour and fined them, even after this the owners NONE PRACTICING SOLICITOR daughter (joke) continued to threaten me with legal action. - And to top it off they kept the deposit which should have gone to me.
You are clearly disgruntled at having to pay our fees as supported by The Property Ombudsman. You know full well that we did not keep the rent, nor did we keep the deposit. In fact, The Property Ombudsman have actually contacted you about your false review. It is also interesting to note that you have posted the review under a false name. It questions why you would need to do this. Nevertheless, we confirm that we have received your payment in relation to the monies you owed to us as supported by The Property Ombudsman.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Castles has 686 reviews across its four offices, rated 4.3 out of 5 overall: 681 on Google, 4 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Castles are counted once, not once per office.
Aldershot has the most, with 282 reviews rated 4.8 out of 5, followed by Waltham Abbey with 234.
The four Castles offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles, Waltham Abbey won Trusted Agent; Castles, Aldershot won Trusted Agent.
