Trusted Agent profile
★★★★★
695 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 695 reviews on two platforms, rated 3.9 out of 5 overall.
688
Reviews on Google
All 6 offices
7
Reviews on Facebook
Business-wide
Black Katz's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleElijah and the rest of the team were such a great help in finding our new place and working through the move in process. I recommend to anyone looking for a highly professional, punctual and responsive agency.
Thanks Misha, we really appreciate this! Elijah loved helping you find your new home. Thanks for the recommendation!
5/5
GoogleI’ve just moved to London and I couldn’t have asked for better support than BlackKatz. …
5/5
GoogleElla and I chose this property because of Johnny and Elijah honestly! They are the loveliest agents ever: so helpful, responsive, honest and kind, and funny! We were so stressed about our house search, and Johnny and Elijah were such angels and immediately made us feel like finding our dream home was possible! We're so happy to be with Black Katz and so grateful for Johnny and Elijah, we would not have managed without them!
Jenny, this is great to hear. Thank you so much for taking the time to say this. We know how overwhelming the house search can feel, so hearing that Johnny and Elijah were able to ease that stress is fantastic. It was such a pleasure helping you both, and all the best with the new place!
5/5
GoogleRating only, no written review.
5/5
GoogleI have been a tenant of Black Katz for a bit but have been speaking with Tehya recently. I really appreciate the consistent communication, flexibility and support… a big thank you Tehya!
Kayla, thanks so much for the great review! Really appreciate you taking the time to say this.
5/5
GoogleRating only, no written review.
5/5
GoogleIn a word: Pip is on the ball! A skilful and tactful negotiator who gets results.
5/5
GoogleI had a great experience with Raj. He was extremely communicative, always responded to texts / phone calls, and moved quickly when I was in an urgent situation to move asap.
5/5
GoogleBrilliant experience, Johnny was brilliant and helpful. Was very patient and explained every step clearly and the entire team too. Thank you
We really appreciate you taking the time to share your experience! Johnny and the team will be delighted to hear your feedback.
5/5
GoogleJohnny has been extremely helpful with viewings and comms, it meant we were able to place a successful offer on a lovely house in NW London:)
Thank you for sharing your experience! We’re glad Johnny could assist you throughout and that everything worked out with your offer. Enjoy settling into your lovely new house!
5/5
GoogleMet with Johnny and he was very kind and efficient, walked us through what we needed to know about the property and was quite helpful.
Thanks for taking the time to share this! Happy to hear Johnny made everything straightforward for you.
5/5
GoogleTehya has been so helpful helping us with the new house we rented through BlackKatz, any adjustments we needed to make she was incredible at dealing with quickly and smoothly
5/5
GoogleThomas and Aidan frok Black Katz were very helpful in finding me my new flat. Thomas has been very attentive to what I want with the flat- location, price, accessibility and have arranged 4-5 viewings in a day on a Saturday when I was …
Thank you Daphne. It was an absolute pleasure helping you find your new flat, and I’m really glad we were able to match what you were looking for. … More
5/5
GoogleVery professional service, good communication, and fair prices
5/5
Googlethank you Ally and Molly for smooth and easy renewal process.
Thank you for your continued trust in us! We’re happy to hear that Ally and Molly ensured your renewal was smooth and easy.
5/5
GoogleMolly has always been responsive and extremely helpful. Any questions or minor issues were addressed quickly and professionally, which made the whole process very smooth.
Thank you so much for your thoughtful review! We’re thrilled to hear that Molly was responsive and helpful throughout your experience.
5/5
GoogleReally helpful agency. Organised and with a simple tenancy process. Donald was really helpful in helping us find a suitable property. His colleague Dani is a master negotiator and helped us get a really good rental agreement. Initial reviews had me a bit sceptical but the whole process was straight forward and hassle free!
5/5
GoogleSal was really helpful in my flat search always having great communication to find a flat I really like, would recommend him to anyone looking for a nice flat in London
5/5
GoogleBlack Katz is a trustworthy agency. They are easy to contact, very helpful to tenants and take care of all the documentation. Sal is a particularly helpful agent, who goes the extra mile to find the best possible properties for the tenants he advices, and the best possible tenants for the landlords he is working for.
5/5
GoogleEverything's been smooth and easy! Huge thanks to Sal and his quick actions, tips and transparency. The whole team was really nice and helpful too :)
5/5
GoogleI had an excellent experience working with Sal Ozkes. He helped me find and secure a property in just one day, which was incredibly efficient. The entire process was smooth and transparent from start to finish. I would highly recommend Sal to anyone looking for a place in London.
1/5
GoogleI had a very bad experience with Black Katz Camden in October 2025, about a month before we moved out of the property in Sutherland Ave. Definitely an agency operated in 🚩🚩🚩 One morning, we accidentally locked ourselves out, leaving our keys inside. With no other option, we contacted Black Katz for assistance. A male staff member answered and informed us that they did not have a spare key and advised us to contact Villachase Management, their property management partner. This was already concerning, as a landlord or agent should reasonably have a spare key available for emergency situations. We then contacted Villachase Management, who were responsive and willing to help, despite their office being around 45 minutes away. When the Villachase representative arrived, the spare key unfortunately did not work. He then contacted Black Katz to explain the situation and speak to the same staff member. The response from Black Katz was shocking and deeply disappointing. The staff member stated that there was nothing they could do, told us to find a solution ourselves, and dismissively remarked that we were moving out the following month anyway. This lack of care and responsibility stunned both us and the Villachase representative, who was clearly taken aback by the response. Fortunately, workers fixing a neighbouring flat helped us remove the window grills so we could safely enter the property and unlock the door from inside. Without their help, we would have been left stranded. The comments and attitude from Black Katz were heartless, humiliating, and entirely unprofessional, especially considering that my wife was pregnant at the time, which made the situation extremely stressful. Basic empathy and problem-solving were completely absent. In contrast, Villachase Management showed professionalism, patience, and genuine concern, staying with us and continuing to assist until we were safely inside. Based on this experience, I strongly urge current and future customers to reconsider using Black Katz. The lack of accountability, support, and human consideration we encountered was unacceptable.
5/5
GoogleI had a great experience renting my flat through Black Katz. Aaliyah was extremely professional and showed me the property, answering all my questions clearly and honestly. Lauren was also fantastic and supported me throughout the whole process, making everything smooth and less stressful. Really helpful team, highly recommended!
5/5
GoogleMy experience with Black Katz has been extremely positive. Unlike other rental agencies, I felt as though the property agents, specifically Shayla, were on my side throughout the process of finding a letting.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Black Katz has 695 reviews across its six offices, rated 3.9 out of 5 overall: 688 on Google, 7 on Facebook. Company-wide Facebook reviews for Black Katz are counted once, not once per office.
London (199b West End Lane) has the most, with 199 reviews rated 4.1 out of 5, followed by London (69 Parkway) with 190.
The six Black Katz offices, by town:
