Trusted Agent profile
★★★★★
695 reviews across 4 offices and 4 platforms
Bear Estate Agents has four offices, in Canvey Island, Basildon and Southend-on-Sea (two offices). Together they have 695 reviews on four platforms, rated 4.6 out of 5 overall.
411
Reviews on Google
All 4 offices
94
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
189
Reviews on Trustpilot
Business-wide
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Bear Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bear Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookThe team at Bear Hockley were amazing in selling my property from start to finish, by far the best estate agents I have ever had the pleasure of dealing with. I was constantly kept up to date and given information on the process. I cannot recommend them enough Roman, Helen and Sydney were amazing and really made the process as painless as possible. I would high recommend. Thank you all again.
5/5
GoogleAshingdon Letting: I had the pleasure of meeting Andrew at the property i was letting there was no hard sell of false promises just a clear professionalism. This was maintained right through the process even when we had the misfortune of a tenant pulling out a day before completing there was no panic just a phone call to say I have taken someone round and filled it for you! In a world where we are quick to rant and moan yet slow to praise it’s only fair that Andrew gets recognition his desire and as stated professionalism is 2nd to none and is a credit to Bear.
1/5
FacebookWhat a poor experience I had in purchasing the property. 1. Misleading and incomplete information for the property. 2. Unfairness and disrespectful customer service. 3. Do not reply for the complaint. 4. Refused to refund the unusual “Agreement fee”. 5. Passed the buck to the others. 6. Changed the property status without any approval as it is undergoing the transaction. 7. All of the information do not have evidence support. 8. Neglected their legal liability. 9. Neglected the legal right and interest of the buyer. 10. Poor connection between the vendor and buyer. As a buyer, I don’t think the agent is representing to me, he only focused on the needs and benefits of the vendor. I am not sure whether the mission of the company is only willing to please and serve to the property vendor rather than providing a comprehensive customer service to all parties in the transaction. It will be recommended to someone who is willing to buy or sell he/her property. I surely the agent could bring a “considerable interest” and “memorable experience” to him/her.
5/5
FacebookA big thank you to the Southend team for their great service. They delt with my sale in a very professional manner. Their communication was great and any problems I had they tackled them and helped to ease the stress. I would not hesitate to use them again and certainly would recommend them. Many thanks again Bear.
1/5
TrustpilotStay away from Bears Estate agent - very rude, unhelpful, shocking customer service
We bought a property in Southend. We were told that the seller had to move out by 12 noon on that day so we arranged removal van for 13.00 arrival at the property. As we arrived, we found out that the exchange was delayed therefore we cannot enter the property yet. The removal people had to leave all our stuffs outside of the property and my partner and I were waiting in the cold. We called Sydney, the negotiation person at the agent, multiple times to check when we do have the go ahead, whether she can meet us in the property to hand us the key as we are not driving and we do not know the town. She kept saying that she and the team were too busy and no one can deliver us the key.By that time, my partner and I were already waited in the cold for a couple of hours. As we were waiting outside, we noticed that the sellers were actually in the house. We called Sydney again to check if the sellers were inside and asked if she can liaise with them handing us the key. She said she'd left them a message. We also alerted our lawyer that the seller were in the property and the lawyer said they shouldn't be. Shortly after, the sellers walked out of the property, closing the door behind them and leaving the keys inside of the house. We called Sydney again for help as we were very cold and struggled to navigate the town to get to the office to collect the key. Again, she said she can't help. In the end, I had to cycle from the property for 45 minutes to the office to collect the key. We were new to town, moved from London. My phone was dying and I had to take my partner's phone for GPS. It was then getting dark and my father in law, who had my two year old baby, had already arrived the property. So I ordered a taxi from Bears' office to come back to find my in laws, my baby and my partner were all waiting outside in the cold for me to access the property. It was a sad scene to witness on a supposedly happy day of moving into a new property. I think this experience is appalling. I am a customer who paid a large amount for a property and was told they can't deliver me the key for my product and I had to navigate my way in a brand new town to collect the key on my bike, whilst already having waited in the cold for hours. My partner had to wait in the cold for hours watching our stuffs left by the removal people and he couldn't even go to the toilet or accept the offer of waiting inside by our neighbours. By the time we entered the property, it was already 16.30. It was dark, cold and we were hungry with a 2 year old baby needing attention, yet, we still need to unload everything by ourselves as the removal guys had gone. Perhaps it could have been avoided if your office cared enough to liaise with the seller so we can get in as the property was empty, the seller were just inside keeping warm. It was a long stressful day and I'm still shocked at how unsympathetic your team can be. Never mind I'm a customer, it's just not a normal human being should treat another human being. This is the second time I owned a property, the first time I bought my property I was certainly met and greeted by my property agent at the property and handed the key to me, saying thank you and welcome and congratulations. I really don't feel Sydney has valued me as a customer or a person, in fact, I feel being treated like a piece of garbage by her.When we complained, they were just being defensive and offered no apology. Really shocking customer service. Stay away from them. They might be nice to seller, but treated buyer very badly, at the end of the day , if you want a smooth transaction, don't go anywhere near them!!!
5/5
FacebookAs first time buyers, I can honestly say Bear really made the whole process easy. The communication was spot on, the updates, the calls, the understanding. Very happy with our new home!
1/5
FacebookWe bought the property 48 Beaufort Street. We were told that the seller had to move out by 12 noon on that day so we arranged removal van for 13.00 arrival at the property. As we arrived, we found out that the exchange was delayed therefore we cannot enter the property yet. The removal people had to leave all our stuffs outside of the property and my partner and I were waiting in the cold. We called Sydney multiple times to check when we do have the go ahead, whether she can meet us in the property to hand us the key as we are not driving and we do not know the town. She kept saying that she and the team were too busy and no one can deliver us the key. By that time, my partner and I were already waited in the cold for a couple of hours. As we were waiting outside, we noticed that the sellers were actually in the house. We called Sydney again to check if the sellers were inside and asked if she can liaise with them handing us the key. She said she'd left them a message. We also alerted our lawyer that the seller were in the property and the lawyer said they shouldn't be. Shortly after, the sellers walked out of the property, closing the door behind them and leaving the keys inside of the house. We called Sydney again for help as we were very cold and struggled to navigate the town to get to the office to collect the key. Again, she said she can't help. In the end, at around 15.30, I had to cycle from the property for 45 minutes to the office to collect the key. My phone was dying and I had to take my partner's phone for GPS. It was then getting dark and my father in law, who had my two year old baby, had already arrived the property. So I ordered a taxi from Bears' office to come back to find my in laws, my baby and my partner were all waiting outside in the cold for me to access the property. It was a sad scene to witness on a supposedly happy day of moving into a new property. I think this experience is appalling. I am a customer who paid a large amount for a property and was told they can't deliver me the key for my product and I had to navigate my way in a brand new town to collect the key on my bike, whilst already having waited in the cold for hours. My partner had to wait in the cold for hours watching our stuffs left by the removal people and he couldn't even go to the toilet or accept the offer of waiting inside by our neighbours. By the time we entered the property, it was already 16.30. It was dark, cold and we were hungry with a 2 year old baby needing attention, yet, we still need to unload everything by ourselves as the removal guys had gone. Perhaps it could have been avoided if your office cared enough to liaise with the seller so we can get in as the property was empty, the seller were just inside keeping warm. It was a long stressful day and I'm still shocked at how unsympathetic your team can be. Never mind I'm a customer, it's just not a normal human being should treat another human being. This is the second time I owned a property, the first time I bought my property I was certainly met and greeted by my property agent at the property and handed the key to me, saying thank you and welcome and congratulations. I really don't feel Sydney has valued me as a customer or a person, in fact, I feel being treated like a piece of garbage by her.
Good morning Shan. We would like to respond to your review so we can clarify the position. Unfortunately, when you buy a property, you are ultimately at the hands of the solicitors and only the solicitors can give us authority to release keys after they receive the funds. Also, when a seller moves from their home, they have to pack up, vacate the property and are also reliant on a removal company to assist them in doing this. They cannot move on until they receive confirmation they have completed on their onward purchase. On this occasion we had received a call to say completion had taken place, but we could not hand over the keys as the sellers were still in the process of moving. They had already dropped off a set of keys before completion and told us to contact them before releasing them. You had asked if you could go directly to the property but the sellers (our clients) had instructed us they did not want to meet with you directly and their preference was to bring the keys to us. Our instructions from our clients was to not release the keys to you until they had vacated the property. When you called to say you were outside the property we tried to call the seller to ask them if they would hand over their set of keys but we couldn’t reach them. Sydney would have told you, when you called, we could not drop keys to you at the property as we didn’t have the free diary time to do this as most staff were already out of the office on appointments. The property is not very far from our office (approx. six mins drive or taxi ride). I also understand that when you arrived at our offices you were offered to wait in the warm, we made you a hot beverage, plus I understand you also sat with a member of staff and discussed the area you have moved to. I believe we also called you a taxi to take you back to the property. Sydney is a valued member of staff and as you will see from previous reviews, she is thought of highly by other vendors and buyers alike. Whilst you say you are a customer who has paid a great deal for a property, I would like to clarify our client is the seller and we do not receive the money you paid for the property, we only receive a fee from your sellers, and as such we have to take and execute their instructions as our paying client. Irrespective of this, we always treat our buyers with the utmost respect and are disappointed to read your review, especially in light of us renegotiating the price just before exchange and chasing the solicitors on a regular basis for you to be able to move into your new home. I hope this clarifies our position.
5/5
GoogleProfessional, responsive, prompt and efficient. The whole team has been really helpful with the sale of our house and I would certainly recommend them!
Hi Roxana, thank you so much for this positive review... it makes the team’s work worthwhile! Bear
5/5
GoogleIn the two and abit years I used the Bear Lettings service I found them to be really responsive, and quick with sorting any issues or even answering any questions. A brilliant overall service, and pain free to deal with. (First time renting)PositiveResponsiveness, Professionalism, Value
Thanks Matthew. We really appreciate this review and the positive feedback it gives us! Bear
1/5
FacebookTerrible customer service, multiple times. They are unprofessional at viewings. On one occasion the estate agent was dressed in his Saturday going out clothes and couldn’t get us out of the door quick enough. At other viewings they clearly seemed disinterested in the property they were selling and tried to sell us other houses at the same time. When we did find a property we liked via Bear, they were poor with communication. We were unfortunate with our chain and rather than speak to us about it, they sneakily re-advertised the house we had offered on, and re sold the house! This is after we had paid a holding deposit and spent money on searches and surveys. The least they could have done was to inform the buyers that the house was back on the market. I found out via right move! We spent hours waiting for calls back from them and mostly found out what was going on via other estate agents in the chain. Would never use them again and do not recommend.
Good Evening Alison, We are sorry to hear you have had a bad experience in searching for a property through us. Our staff follow a strict dress code and they are trained to discuss all properties that we are marketing, whether that’s over the phone, on email or attending appointments. The more properties that are offered to you, the more chance we have in finding one that meets your requirements and therefore satisfying our clients by achieving a sale. It was disappointing for all parties involved that your purchase through us did not work out due to your chain breaking. We were advised by our client to remarket the property and the holding fee was returned to you. The market is still very buoyant even though Christmas is less than a month away and we are still experiencing a high volume of calls so we apologise you may have had to wait longer than usual for a call back. We wish you all the best with your future search.
1/5
TrustpilotTerrible customer service
Terrible customer service, multiple times. They are unprofessional at viewings. On one occasion the estate agent was dressed in his Saturday going out clothes and couldn’t get us out of the door quick enough. At other viewings they clearly seemed disinterested in the property they were selling and tried to sell us other houses at the same time. When we did find a property we liked via Bear, they were poor with communication. We were unfortunate with our chain and rather than speak to us about it, they sneakily re-advertised the house we had offered on again without speaking to us and re sold the house! This is after we had paid a holding deposit and spent money on searches and surveys. The least they could have done was to inform the buyers that the house was back on the market. I found out via right move! We spent hours waiting for calls back from them and mostly found out what was going on via other estate agents in the chain. Would never use them again and do not recommend.
5/5
GoogleBear sold our house fairly quickly with no issues. They took pictures and got it on the market very fast. They were always happy to help if we had questions and Sydney was great, especially towards the end when we had a slight delay further down the chain. I would definitely recommend them.PositiveResponsiveness, Professionalism
5/5
FacebookAfter 3 years of searching we finally found the bungalow we were looking for and contacted Bears to sell our house. They advertised our house, arranged multiple viewing on a single day and we sold our house in less than a week. They negotiated with our sellers and we bought our new house the every next day. Throughout the moving process Helen at Bears kept us up to date with the documentation progress of all the parties right up to the day of completion. We were very pleased with all the help we received and would highly recommend Bears to sell your home.
5/5
FacebookThank you Joe for helping me sell my house 🏠 would recommend Bear 🐻 they were absolutely 💯brilliant 👏
5/5
FacebookI bought my first house through Bear Estate Agents and the process from viewing to completion couldn't have been easier. I only had to speak to them a few times during the process, however Ellie and the team were very helpful and professional both on the phone and via e-mail.
5/5
FacebookGreat experience with Bear, Frank and Ellie were very helpful throughout the whole process, kept in regular contact ensuring to update me every step. Thanks again :)
5/5
FacebookBoth Ellie and Helen were great throughout the process of purchasing my first home. They were both extremely professional and kept me up to date with all progress made at various stages throughout the process. I would definitely recommend!
5/5
FacebookI would definitely recommend Bear estate agents. They were very professional and communicated regularly throughout my purchase. Ellie, especially, who was my progress contact. She kept me up-to-date with where everyone was with the progress of their sales, through the chain, and helped to push through the sale to exchange before the stamp duty relief ended, which was pretty nail biting. Also, Helen, who I spoke to while Ellie was away, was extremely helpful and reassuring in getting my purchase through.
5/5
GoogleRating only, no written review.
Thank you David!
1/5
GoogleRating only, no written review.
Hi Stella, please call Bear because we do not know who you are and have no record of you contacting us.
1/5
GoogleRating only, no written review.
Hi Carrie, we have no record of any contact with you. Can you please call us so that we can discuss any problem you might have? Thank you.
5/5
GoogleRating only, no written review.
Thank you so much!
5/5
GoogleRating only, no written review.
Thank you so much! Bear
5/5
GoogleRating only, no written review.
Thank you so much, Tara
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canvey Island has the most, with 436 reviews rated 4.6 out of 5, followed by Basildon with 291.
The four Bear Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Canvey Island won Trusted Agent.
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