Bear Estate Agents reviews

★★★★★ 5/5

Trustpilot

Amazing service from start to completion

From start to completion, Bear was brilliant every step of the way. Every member of staff we dealt with were polite, courteous and respectful. They were very reasonably priced and worked so hard for their money. Helen was an absolute legend, keeping us updated the whole time and chased everyone when needed (which happened a lot). She was an amazing go between and without her, well I wouldn’t have been able to manage. I would highly recommend Bear to everyone. Thank you Bear and thank you so much Helen.

Hayley · 1 September 2026

★★★★★ 5/5

Trustpilot

Helen was amazing

Helen, our senior sales progressor, was the standout of a genuinely difficult purchase. Our transaction hit multiple serious delays: a defunct solicitors' firm, confusion over the freeholder, a stalled Building Safety Act certificate. Helen was consistently the one actually pushing things forward. She tracked down direct contacts, chased on our behalf when our own solicitors were slow to respond, and kept us properly informed throughout. Genuinely don't think this purchase would have completed without her persistence. Highly recommend.

Drew · 19 August 2026

★★★★★ 5/5

Trustpilot

Great Estate Agent

My sale took a year to finally complete and involved 3 different sets of buyers. Bear kept me informed every step of the way and were great when the sales collapsed ensuring I had new viewings very quickly. During each sale Zoe kept me well informed managing my expectations (and stress levels!) and was always on hand if I had any questions. The whole team couldn’t have been more helpful and I wouldn’t recommend anyone else.

LTS · 17 July 2026

★★★★★ 5/5

Trustpilot

Bear Hockley, Ellis and Zoe made it a good experience

We used Bear Hockley to sell our Mum’s property when she went in to a care home. Ellis said he would price the property to sell, without undervaluing it, and would aim to sell at asking price plus cover our costs, which is exactly what he did. He even matched his costs to those offered by another agent, less than they normally charge. There was no hard sell and Ellis had a very friendly approach caring about our position and circumstances. Property sold within 6 days of it going live and he advised on on best buyer from offers received, luckily we got one with a good deposit and no chain. There were some delays due to it being on an unadopted road, but Zoe our sales progresser was brilliant every step of the way, reassuring us and in liasing with solicitors on both sides to keep things moving. We wouldn’t hesitate in using Bear again or recommending their services to others wanting to buy or sell locally. A great experience all round.

Carol · 11 June 2026

★★★★★ 5/5

Google

I cannot sing Bear Basildon’s praises enough. Leigh-Anne, Joe and Jamie were amazing when we sold our house. Our selling process was long and very up and down (no fault to Bear at all) but as I learnt when things don’t go smoothly having a supportive estate agent is an absolute must, which Bear absolutely were. They just did exactly what they said they would do - which in the house buying process is really the one thing you really want. They would chase up whenever I asked (same day always), they got back to me really promptly (within a few hours if not sooner), they never made me feel like a bother when I probably was at times and they were so approachable and friendly. It genuinely felt like we were in the whole process as a team. I wouldn’t hesitate to recommend them. Thank you so much. 😊

Max · 11 August 2025

★★★★★ 5/5

Trustpilot

Fantastic service throughout!

Great service from start to finish. Tom was brilliant from the start on the early negotiating sale side. Always felt I could get hold of the team for any questions etc. Then we were passed to Helen for sales progression who was faultless. She kept us up to date throughout the entire process both on email and also phone calls. Communication was superb throughout, always felt I could get help if needed and the fees were good too! Would not hesitate to recommend Bear to anyone looking to buy/sell a property!

Lauren · 1 May 2026

★★★★★ 5/5

Trustpilot

This was my first time purchasing a…

This was my first time purchasing a property on the open market, so there was a lot that I was unfamiliar with. Helen at Bear Estates was more than willing to take the time to explain things to me and liaised with other professionals in my chain. I would get updates and emails (out of her working hours) when other channels had gone silent, so if I was in the dark, Helen quickly brought me up to speed. I found Helen to be very professional, prompt, personable and a God send!

Ms · 12 February 2026

★★★★★ 5/5

Trustpilot

We have had a difficult chain & sale…

We have had a difficult chain & sale …and all throughout the stressful process Tilly in sales progression has been fantastic working hard trying to find out what was going on in a chain that were not communicating with the other parties involved …she was a voice of reason even when we were getting so frustrated by it all…Thanks Tilly for all your hard work.

Mal · 27 May 2026

★★★★★ 5/5

Trustpilot

excellent you have to use them

they made the sale and progress updates so much easier than it could have been they navigated some very difficult situations and keep us up to date all the time , got to be one of the best estate agents and systems there is ,did i mention they sold my house in a little over 12 Hours incredible , big thanks to them all but Helen was outstanding

Laurie · 27 April 2026

★★★★★ 5/5

Trustpilot

We had a great experiece working with Bear Estate

We had a great experiece working with Bear Estate Agents. Helen is very quick to respond on queries we asked. This is our first experience of buying home, but Helen and team made it easier. She guided us on each step and made sure we are covered.

Abhijeet · 30 August 2026

★★★★★ 5/5

Google

I recently worked with Bear Estate Agents and had a very good overall experience. The team was friendly, professional, and knowledgeable about the local market. They were always polite and helpful whenever I got in touch, and the process moved smoothly from start to finish. There were a few times when I needed to chase for updates, but whenever I did, the team responded promptly and made sure everything was handled. Despite this, they were committed to getting things done, and the final outcome was excellent. Overall, Bear Estate Agents provided a reliable and supportive service, and I’d happily recommend them to others.

Naktis · 16 December 2025

★★★★★ 5/5

Trustpilot

We recently sold a property via Bear…

We recently sold a property via Bear Estate Agents and were extremely pleased with the service we received from all members of staff. Particular mention should go to Helen as this was a difficult sale due to various reasons, none of which the Agent was responsible for.

MR · 20 August 2026

★★★★★ 5/5

Trustpilot

AMAZING!

We recently completed on the purchase of our first home and Bear were absolutely amazing the whole way through! Helen was there for us every step of the way and did everything she could to support us! Sydney was also a great help, and together, they made us feel so at ease with the process! I cannot thank them both enough for their help over the past 4 months and I would definitely recommend Bear to anyone buying/selling!

Saffron · 16 December 2025

★★★★★ 5/5

Trustpilot

Ellis in the Hockley Branch

We were trying to buy a property via Ellis in the Hockley branch, which sadly didn't happen, but wanted to sing his praises. Super helpful, knowledgeable and made himself free when it suited me - often well past 8pm. I would recommend him to anyone looking to sell / buy locally. Thanks Ellis for going above and beyond !!

David · 14 April 2026

★★★★★ 5/5

Trustpilot

We would highly recommend Bear Estate…

We would highly recommend Bear Estate Estate Agents (Hockley) to use for selling your property as you won't be disappointed. Scott and Ellis were immensely helpful and professional and screened all potential viewers to the property. We cannot praise Zoe (Sales Progression) highly enough. She was always at the end of a phone or email informing us of any updates and her sense of humour made the whole moving process a little less stressful. Thank you Bear!

Jane · 12 November 2025

★★★★★ 5/5

Trustpilot

First class

We sold and bought through Bear. They found us the right buyer and also, thanks to Meghan, found us the perfect house. Unfortunately due to problems in the chain it took 7 months to go through but Tilly was our absolute rock and kept it all going. We highly recommend Bear for your next sale/purchase. Thank you team ❤️

Gina · 19 March 2026

★★★★★ 5/5

Trustpilot

Zoe is a superstar…

Could not thank Zoe Moore enough even if we tried. We were involved in a very tough chain but Zoe went above and beyond. She is polite, professional, always contactable and a credit to Bear. A huge thank you from Beth and Ross!

Beth · 15 July 2026

★★★★★ 5/5

Trustpilot

Joe and the team were great

Joe, Leigh Anne and the team were very informative when it came to helping me decide what to do with my property. Once I decided to sell they were great at getting me viewings and keeping me up to date on my journey. I would recommend them whole heartedly.

Ann · 15 May 2026

★★★★★ 5/5

Trustpilot

Five Stars For Bear!

I am very happy with the five star service I received from Bear Estates in Southend. Steve was extremely professional when he came over to do the house valuation for us. He helped us understand the current market and the best solution going forward.

Nick · 6 May 2026

★★★★★ 5/5

Facebook

We recently purchased our property through Bear Estate Agents and had a great experience, especially thanks to Zoe. She was friendly, professional, and always quick to respond to any questions we had throughout the process. Zoe made everything feel straightforward and stress-free, and her support really stood out. I’d happily recommend Bear Estate Agents and Zoe in particular, to anyone looking. Jenny & Nick

Jenny · 17 October 2025

★★★★★ 5/5

Trustpilot

Megan and Wendy were very helpful…

Megan and Wendy were very helpful throughout the process in both helping us sell our last home and purchase our new one. We will recommend Bear and their team to others looking to sell and buy in the area.

Mark · 7 April 2026

★★★★★ 5/5

Facebook

Joe at Bear Basildon was recommended to me by a friend who sold their house a few months earlier. I could not recommend him and the Bear Basildon Team highly enough. My house went on the market and sold the same day! The process was as quick and smooth as it could be and I found the team very helpful every time I had a question. Thinking of selling....use these guys!

Gina · 28 April 2025

★★★★★ 5/5

Trustpilot

Bear (Southend) are brilliant!

Bear (Southend) have a fantastic proactive team, and although you don’t get to deal with one person I’ve realised this is to your advantage. Each team member is highly experienced in their area of sales. From Rebecca who is always available to organise viewings and keeps you updated and can answer a host of queries, to Tilly in the progression team that works continuously to keep the chain going and communicates frequently and even Tom, the Branch manager, will provide support if needed. No wonder across the towns you’ll see Sold Bear signs!

Colette · 30 April 2026

★★★★★ 5/5

Google

We had a brilliant experience with Bear Estate Agents from start to finish. Our house sold on the very first day of viewings, which really shows how effective their marketing is. We had several estate agents round to give quotes, but Jamie stood out with his straightforward and honest approach, which made us choose him. They also offered the best value, including professional photography and guided viewings as standard, which others were charging extra for. Once the sale was agreed, the whole team were excellent, proactively chasing solicitors and working with other agents in the chain to keep everything moving. We couldn’t have asked for better service and would highly recommend Bear Estate Agents.

Charlotte · 2 April 2026