Bear Estate Agents Basildon reviews

★★★★★ 5/5

Trustpilot

Tilly Cecil is amazing !!!!

Tilly Cecil was amazing throughout the process, a credit to her profession and BEAR Estate Agents.

Andy · 10 July 2026

★★★★★ 5/5

Trustpilot

Bear Estate Agents- sale of flat

The great part about using Bear Estate Agents was the service from the “ post offer” follow up team. I was selling a property. I dealt almost exclusively with Helen Wilson who did her very best to keep the deal together ( the chain broke down at one point) and to communicate. I called Helen numerous times and got through to her straight away. She was equally as responsive over email. When you are in the midst of selling/ buying the one thing I think is really important is feeling the estate agent is working for you and doing their best to get the deal over the line in a practical way. Good communication is key! I wouldn’t hesitate to recommend Bear Estate Agents and Helen in particular.

Liza · 9 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I had heard nightmare stories about estate agents and the whole moving process, but that wasn't the case with Bear. I sold and bought with them and it all went so smoothly. From the first viewing with Rob (who was new to the job), to having my house valued with Frank and Marcos. Emily and Donna also helped but the best one was my Sales Progessor, Tilly, she was so on the ball. They work as a team and get the job done. I would highly recommend them. My son also used Bear. Placed on the market in Dec and sold in Feb. Brilliant. Thank you guys

Tara · 7 March 2026

★★★★★ 1/5

Trustpilot

I can finally share my honest opinion…

I can finally share my honest opinion about this estate agent. I started the process of trying to get a place and although this company was begging me though I was looking at other places whilst I was in the process and they kept messaging me in the process of me looking and I ended up going with themwhilst I was in the process with them I noticed the most unprofessional behaviours in the whole time of my life and it was very a traumatic experience. These people are not supportive. If you want to work with an estate agent that’s going to be someone that is supporting the process for you. The people that will put you at ease because you really need people that will put you at ease. It’s not a joke. Get a house you’re spending a lot of money lots of money going left right and centre so you need people to give you peace of mind in this life. Whilst I was in the process with them. I noticed the most unprofessional behaviours in the whole time of my life and it was very a traumatic experience these people are not supportive. If you wanna work with an essay agent that’s going to be someone that is supporting the process for you. Please do not choose them from the managing director who owns a company and sure he has enough experience he does say a lot of things that are not even the honest truth you need to really do your research like let your lawyer coach you because they will be the people supporting you. All I’m going to say is that they made my process a living hell they’re not welcoming even on a day. I collect my key. Did I get my champagne? No, . a process that is meant to be so joyous to you because you spent your harder money to get a house in your name is something they turned into a headache to me. I couldn’t even be happy after all they put me through but God is bigger. A whole managing director Screaming, telling me to pull out , when it was getting Long winded, rude I will just never ever forget the experience but I’m very thankful that it’s done but I just need to make people aware for future

Mia · 29 August 2024

★★★★★ 5/5

Google

Great estate agent, Sean was very helpful when viewing property, and whole team great at keeping in loop!

Ryan · 13 September 2025

★★★★★ 5/5

Trustpilot

Buying made easy

Helen Wilson kept me up to date with my house purchase and made buying easy. She was professional polite and always at the end of the phone if I had a query.

Katrina · 12 February 2026

★★★★★ 5/5

Trustpilot

DO NOT HESITATE TO USE BEAR

I have just completed on the sale of my family home, to say I am happy with what Bear have done for me is an under statement. I first met Roman, the branch manager. A young man with a wealth of knowledge and great ideas. I had four valuations. Roman gave me more information than the other three valuations I received put together. His photos and brochure he created was impeccable. Tia and Jacob kept me up to date with my viewings and feedback along the sales journey. I was always in the know and secured me a price I was very happy with. Zoe progressed the sale to a satisfactory completion, keeping me up to date during the business end of this transaction. For me personally, this was a difficult time. However, Bear of Hockley were simply sensational and made the move a lot easier for me of which I cannot thank them enough. I have already recommended future clients to them and will continue to do so with zero hesitation. Bears...... Thank you ❤️

Ricky · 29 July 2024

★★★★★ 5/5

Facebook

Sharon Harris is quite happy to refer to other groups of human beings as 'cockroaches'. Publicly. If this is the kind of person who you want to deal with.....

Naomi · 27 February 2026

★★★★★ 5/5

Trustpilot

Professional and positive service

Bear recently closed the sale on a family property. This had originally been on the market with another estate agent with little interest. The quality of the photos, sales and marketing process and enthusiasm from the team immediately boosted viewings. It wasn't a straightforward journey, but at every hurdle Ricky, Sydney and the team came up with reassuring and practical advice. Their communication is also excellent and I felt throughout they were really invested in not just the sale, but the relationship we formed with them as vendors. Highly recommend and won't hesitate to use their services again in the future.

Hannah · 11 July 2024

★★★★★ 5/5

Trustpilot

Good communication friendly team

Good communication friendly team. Helen was great and kept us informed of all steps along the way. Very friendly and made the process easier. Thanks very much

Hannah · 13 March 2026

★★★★★ 5/5

Google

Couldn’t recommend Joe and his team in Basildon more. Joe was brilliant from start to finish, always keeping me in the loop, answered all my calls even when he was on holiday. Marketed my house with great photos, kept the viewings coming, his team did all the viewings as well so no need for me to be involved at all. Wouldn’t hesitate in recommending Bear in Basildon to anyone, they definitely go above and beyond!!

Karen · 22 September 2024

★★★★★ 5/5

Google

I can honestly say from the moment I signed with bear they were fantastic. Withing half hour my priperty was on line with photos They gave 100% I couldn't have chosen better people to help me sell mine and buy my new home. Every call every email was replied to realy quick. Even meeting me at property to let me in with builders to provide quoted and it was a lot Sean was fantastic with this. Everyone was great helped a lot with problems that come up with buyers/seller. Sean Joe Ellie leeann I thank you all. Fantastic team. I have and will continue to recommend bear They went way beyond what I expected.

Kimberley · 27 June 2024

★★★★★ 5/5

Google

We couldn’t be more grateful to Bear Estate Agents for their support throughout our journey. From the start, we really appreciated their open honesty. We had spoken to a few other agencies who put on a big show but didn’t talk to us on a real, genuine level. With Bear, we always felt we were given advice and information that was truly useful and helpful, which made such a difference. The whole team, Joe, Jamie and Shaun, were always supportive, and we genuinely felt like they were rooting for us every step of the way. A special mention has to go to Tilly, who was absolutely amazing. She helped us unpick issues with the solicitors and kept us updated when our own solicitors failed to do so, which took a huge weight off our shoulders. By the end of the journey, we felt we had built a great bond with the team, so handing in the keys at the end really did feel like a big moment. We would 100% choose Bear again and wouldn’t hesitate to recommend them to all our friends and family. Thank you so much to the whole team.

Chelsey · 16 January 2026

★★★★★ 5/5

Trustpilot

Exceptional!

The team at Bear were exceptional. I truly believe we would have lost our chain without their hard work and tenacity. Daily updates in the weeks just before the move to keep our solicitors in check and infinite patience with all my questions. It truly felt they were there for every challenge.

Shelly · 5 August 2026

★★★★★ 5/5

Trustpilot

No. 1 Estate agents!!

Wow what can I say!!? I had a great experience with Bear estates from start to finish. I would definitely recommend. The whole team were amazing and always at the end of the phone to help. I would like to say a special thanks to Ricky who took great photos and sold our house. Even on his day off he stayed in touch to get the deal done. I also would like to say a special thank you to Sydney our sales progressor. She was always there for me at the end of the phone especially when we had a couple of hurdles. Througout the process she was so professional and basically did the job of the solicitors in my opinion… she just doesn’t stop chasing and without her it would have all moved at a much slower pace. She’s very good at explaining all the legalities and put my mind at rest on a number of occasions, all the time staying calm and positive throughout. Thank you so much for making our move to our dream home possible. Sally & Scott

Sally · 19 April 2024

★★★★★ 5/5

Trustpilot

Succeeded where others failed

We put our home on the market with Bear after trying for several months with a different agent who had brought in a few viewings but no offers at all (even though the house was in a good location and condition). Bear took new photos including aerial pictures with a drone and wrote a new description highlighting the advantages of the house. Joe showed the potential buyers around on our open day and we received 2 good offers from the very first day of viewings, one of which we accepted - a huge relief after 3 frustrating months with the first agent. Joe and Leigh-Anne kept us up to date with progress through until completion of our onward purchase, so we were very pleased with the experience overall, even more so as the fees were very competitive.

Alexander · 5 April 2024

★★★★★ 5/5

Google

I recently completed the purchase of my flat and honestly could not have asked for a better estate agent team to guide me through the process. From start to finish they were amazing, friendly and incredibly professional. Nothing was ever too much trouble and they always made me feel supported and reassured, even during the stressful moments. Communication was excellent throughout, every update was clear, timely and helpful. I always felt like they genuinely cared, not just about the sale, but about me and making sure everything went smoothly. I am so grateful for all their hard work and kindness. If you’re looking for an estate agent who’s personable, reliable and truly dedicated, I couldn’t recommend Bear enough. Thank you for helping me get my new home. I’m over the moon! x

Chloe · 16 December 2025

★★★★★ 5/5

Trustpilot

Zoe was brilliant and guided and…

Zoe was brilliant and guided and supported me through a very challenging move. I would recommend their customer care highly.

Lisa · 26 March 2026

★★★★★ 5/5

Trustpilot

Helen - Excellent... stay away from Tolhurst Fisher!

Helen in the sales progression team was excellent (So was Sydney when Helen was not around!)!I would say I'm pretty demanding but she was great, I really felt she was on my side, helping push through my purchase. She has bags of knowledge and sympathy, would definitely use her again! However, don't go anywhere near Dan at Tolhurst Fisher... lazy, inefficient, informative, useless! Helen did great dealing with this though!

Garry · 7 September 2024

★★★★★ 1/5

Trustpilot

False Accusations, Safety Failures, and Financial Guesswork

I initially tried to resolve this privately, but after Bear Lettings doubled down on a 'thorough investigation' that ignored all digital evidence, I feel it is my duty to warn other tenants. This was never about £200; it was about the principle of an agency falsely accusing a tenant of being 'dirty' while they were too lazy to even look at the move-in proof.

P · 14 April 2026

★★★★★ 5/5

Trustpilot

5 star communication

We went through a more than usual stressful sale! and I wouldn’t have gotten through it without the professionalism and support from Helen at Bear! She went above and beyond and even when I nearly gave up she continued to support the situation. We got there in the end and I’m so grateful for all the hard work, commitment and perseverance Bear put in.

Hannah · 13 April 2026

★★★★★ 5/5

Trustpilot

Professional and Supportive Team

We’re very grateful to Ellis, Zoe and the team at Bear Estate Agents, Hockley, in handling the probate sale of my father’s property.

Customer · 13 February 2026

★★★★★ 5/5

Trustpilot

Bear Estate Agent - Basildon Office

Everyone at the Basildon Office was highly efficient, friendly and proactive in getting our property marketed and sold. Highly recommended by us, will definitely use again in the future. Great Job everyone.

Kevin · 24 November 2025

★★★★★ 1/5

Trustpilot

They did absolutely nothing

In 12 weeks on the market I have not had a single call from Bear in Leigh on Sea apart from to book one viewing, or seen any evidence they are marketing my property other than putting it online. I called after 6 weeks and was told they would enquire with people looking for similar properties and get some feedback about why they weren't interested in mine. This never happened. I then had a viewing booked in after 11 weeks. They were a no-show and Bear did not contact me to let me know and when I called were not able to explain why this hadn't been done. I know the market is tough but I have had 0% service.

Juliette · 21 November 2025