Bear Estate Agents in Canvey Island, Basildon and Southend-on-Sea

★★★★★ 5/5

Google

I highly recommend using bear estate agents Hockley if you want a stress free experience with amazing customer service! Scott and Roman went above and beyond during the whole selling experience. They sold our house very quickly and their team kept us in constant contact about the sale. I would use them again without a moments hesitation. Fantastic service!

Hannah · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Very happy with the service we received from Bear. We previously had our property on the market with another estate agent who were unsuccessful in securing a sale (despite it being on the market for 3 months!). We moved over to Bear and thanks to Joe Elliott at the Basildon office, it was snapped up straight away! Many thanks to the Bear team for their professionalism and quick communication throughout the sale. Needless to say we would use Bear again without hesitation!

Sophie · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Bear sold our house in three days! From the very outset Scot, Roman and Sydney were on the ball, giving first class consultancy and support. Our previous agent had one viewer in three weeks. Bear had eight viewers in one week and many were already chain checked so we didn’t have to worry about the dreaded chain! Thank you Team Bear you are awesome.

Neil · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

I would definitely recommend Bear estate agents. They were very professional and communicated regularly throughout my purchase. Ellie, especially, who was my progress contact. She kept me up-to-date with where everyone was with the progress of their sales, through the chain, and helped to push through the sale to exchange before the stamp duty relief ended, which was pretty nail biting. Also, Helen, who I spoke to while Ellie was away, was extremely helpful and reassuring in getting my purchase through.

Jo · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 4/5

Google

I purchased a property which was sold through Bear and I was very impressed with the service provided. The team had a challenging situation to resolve and did so excellently and with great communication and persistence - especially Megan who worked tirelessly to push things through. However giving 4* instead of 5* as I completed over 6 weeks ago and Bear still haven’t returned my purchase commitment fee, despite multiple calls and emails requesting this be returned to me.

Matt · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

I had a brilliant experience with the team at Bear - they were always happy, helpful and professional. But a special shout-out goes to Megan who despite the challenges with my solicitor was always on it, super warm and friendly on the phone (nothing was ever too much trouble) and she kept me updated at all times. She's a true gem and kept me sane during a difficult purchase - thank you!PositiveResponsiveness, Professionalism

Kevin · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

I had a very positive experience buying and selling properties through Bear. Jack came to value my property, he was professional and friendly. I felt he valued it at the correct price. I never felt pushed into going with them, which other estate agents did. Jack made me feel confident that my property would sell easily and already had potential buyers in mind. I believe I had approximately twenty four viewings and around five offers, which led to a little bidding war! At this point in the process you deal with the negotiation team, who are all really friendly and helpful. Frank was my main point of contact throughout and is an absolute legend! Not only did he help me secure the sale of my new property but when things went a little pear shaped (with mortgage companies) he was supportive, offered advice and most of all, kept me sane! I really will miss our chats 🤣 I am so pleased that I decided to go with Bear and highly recommend them. A huge thanks to Jack and my main man, Frank

Lisa · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

I purchased a house through Bear and I cant thank them enough. Even though I didn't sell via them the team took great care of me. Megan especially deserves a big mention and a huge thank you. When things weren't going well, she helped me to navigate the process and kept me in the loop at all times - I could not have got through the whole process without her. The rest of the team were just as great and I also cant thank Scott, Roman and Harry enough. When it looked like we had to remarket the house, Scott came out straight away and got everything sorted and Roman kept me up to date on viewings. I would definitely recommend Bear as an estate agent, not just to sell a house through, but buying as well. I wish I had used them instead of my estate agent, who were useless and had non-existent after sales care! Five stars aren't enough for the team at Bear. They are superstars!

Debby · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

I have been with Bear for more than a year now. They helped me to find the right buyer for my flat in a difficult market. I've found everyone I've interacted with (Rob, Sidney, Helen and the team) to be very friendly and professional. I am currently in the process of buying my new home through them too. So far I have received a similarly high level of service, so watch out for my next review once my purchase concludes!

Dipayan · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Bear's were brilliant in selling our house. Not without its stressful moments when our buyers pulled out just before exchange due to poor health, Bear's put it straight back on the market where it sold the next day. The whole team were fantastic but particularly Helen who worked tirelessly thus keeping the chain together Thanks to Jack for the great photos and to all the team in general. Plus moving day went smoothly. Would recommend Bear's!

Tony · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

We used Bear for two house sales and found the whole team to be super friendly and very efficient. I would not hesitate to use them again. Reasonably priced and achieved our target selling price on both occasions. Photography excellent and both houses had offers on them before the sign even went up. The sales team were very communicative. Thanks very much to Tony and team.

Patricia · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Bear Estate Agents were acting on behalf of our sellers (we did not employ them). They were AMAZING they were very helpful, always updating us and keeping us informed of the sale progression (better than our Estate Agents). From the beginning of when we provided our offer, through to waiting for the sellers to find a property, agreeing the exchange and completion date and finally on the moving day. Throughout, they were super helpful, professional and kind. I would 100% recommend them and if we were to move again, we'll definitely use them. Thank you for everything Bear!

Juliana · 28 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Facebook

I first met Jack Manning when I arranged to view a property last year, sadly I wasn’t successful that time. However, I was impressed by how professional and helpful Jack had been; he also introduced me to the Mortgage Library and with the help of Mollie, I managed to secure a much better mortgage offer. Fast forward to 2022, I am now settled in my amazing new home after selling my previous home with the help of the equally very professional yet friendly Scott Borkett from the Hockley office. Special thanks also to Sydney and Roman who also helped to ensure all kept on track and went smoothly. Thank you Team Bear 🐻 💗!

Amanda · 16 August 2022 · Bear Estate Agents Basildon

★★★★★ 1/5

Trustpilot

Would Not Recommend - Awful Service to 1st Time Buyers

We recently brought out first home with Bear (the Leigh on Sea office) and the whole experience with them has been extremely negative. We received no contact for weeks on end, we would continuously call and message and be ignored, given we were first time buyers we expected a lot more support and advice. We actually went two months without hearing from then, we was lucky we was in contact with the sellers as they was our only source of information. When we did get in contact they was rude and unhelpful, like we are bothering them for asking for updates. However this all changes quickly when an completion date was proposed, they gave us 6 days’ notice and the date was when they knew we was on holiday so we could not agree to this, they then continued to call us and tell us how disappointed the seller was, even though we was in contact with the sellers who were absolutely fine. The worst part is on the day we completed, we was waiting for the call to collect our keys, it got to 3pm with no contact so we had to call to which their response was 'oh your keys are here', so frustrating and unprofessional given we was waiting to move out all day, we actually found out the seller dropped the keys to them at 11am so it goes to show how useless they are. We have been in the property for 3 weeks now and have not heard a word from them, they haven't checked in to confirm if we actually moved in, and we still have the sold sign sitting outside as no one has contacted us to collect them. In addition, they take £250 when you have an offer accepted and advise they will reimburse you once you complete, they failed to pay us this back so we had to call and ask for this, do not forget to do this as they will keep your money!!

Rebecca · 11 August 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Facebook

My family and I have used Bear several times to sell our properties and cannot praise them enough. This time used the Basildon office to sell a family home, Joe and Helen couldn’t have been more helpful. They were always professional, polite and always on hand when to deal with queries and problems. Will definitely be using them in the future. Very happy with their overall service.

Carolyn · 8 August 2022 · Bear Estate Agents Basildon

★★★★★ 5/5

Facebook

Bear Estate agents were the estate agent dealing with our purchase. Sydney was amazing throughout, regularly keeping us informed and up to date. She was always so friendly and happy to help and made the whole process so much easier. I would recommend Bear and would use them if I ever moved in the future. Thanks Amanda and Sean

Amanda · 1 August 2022 · Bear Estate Agents Basildon

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service and very rude. I was trying to sell/let a property through Bear Estate Agents Southend and between them they demonstrated a lack of knowledge of any property related matters on all fronts. Then of course they come up with a myriad of excuses as to why other than the reality that they are incompetent. Use at your peril.

Giovanni · 28 July 2022 · Bear Estate Agents Canvey Island

★★★★★ 1/5

Facebook

Liars! Simple! Totally messed two old ages pensioners about for no reason! Offered top dollar on a property which was accepted, then dumped a week later and resold a couple of months later. Bring a bad name to an already dodgy industry!!

Jessica · 23 July 2022 · Bear Estate Agents Basildon

★★★★★ 5/5

Facebook

Fantastic staff, we sold our house with bear, same day. Excellent staff, big thank you to Joe (Basildon)and Helen ( Southend) & team! keeping me posted throughout the sale and purchase of my new home! Great work. Great team and communication. 5 stars 😍

Danielle · 18 July 2022 · Bear Estate Agents Basildon

★★★★★ 5/5

Facebook

Helen went over and above in dealing with the sale of my property as it turned out to be very difficult but we got there in the end due to her persistence . She always got back to me when I called which I generally find does not happen with a lot of other agents in the sales progressing departments. You have a lady there that gets the job done!

Caroline · 30 June 2022 · Bear Estate Agents Basildon

★★★★★ 5/5

Facebook

I would highly recommend Bear, we had a very difficult chain and without the help of Helen at Bear, I’m not sure we would’ve completed on our new home! Thanks again to the whole team for all your help!

Claire · 17 June 2022 · Bear Estate Agents Basildon

★★★★★ 1/5

Trustpilot

We were looking to buy a property in…

We were looking to buy a property in the Rayleigh area and contacted bear as a lot of properties in Rayleigh were listed under them. We live in Woking and so it is a 2-2.5 hours journey for us to get to Rayleigh. Bear cancelled our appointment last minute citing that the vendor had already accepted an offer! This was a working day for us and we had made quite a few arrangements to get to the viewing - getting to Rayleigh early morning and booking a hotel to work in until the appointment time etc., spent nearly £200 and 5 hours total journey to and fro. Would have appreciated if they could have informed us in advance if the cancellation rather than waiting until the last minute! Over-promise and under-deliver. Not professional and I don't think we'll ever book a viewing with them again.Unless you live in the Rayleigh / Hockley area and wouldn't mind last minute changes and empty promises, avoid this estate agent.

Sarayu · 8 June 2022 · Bear Estate Agents Canvey Island

★★★★★ 1/5

Trustpilot

What can I say but seriously look into…

What can I say but seriously look into the reviews on Bear before you EVEN contemplate using them to buy or sell a property. I stupidly didn’t read the reviews until now and it seems everyone has the same experience. I can review on buying and selling with them and the games they play. Firstly selling, I started with Tony at the Leigh branch. Charm and decided to go for it. Always check the paperwork as what we agreed in person was not the same fee on the paperwork. Read it before you sign. After 2/3 weeks you will be told that you should lower the price as there has not been an interest as they thought there once would be. I’d like to add I put my property up with them when the business was at its highest. I lowered the price as I though they know there stuff. Then something told me this was not right. I got friends to call/email to arrange viewings and these leads were never followed through. No call backs so I questioned it and was told covid and maternity leave left them short staffed. I knew they took the Lion share of the market at that time but poor service and following from there was complaint after complaint. I was looking at purchasing a property with them and basically was told as I am buying and selling though them they hold all the cards and can manipulate this so I can get the house I wanted. Not what anyone who is also selling wants to hear. They even re-listed my property under their other branch so it came up as a new listing. Now buying with the Southend branch, wow I’m not sure where to start. From advising the seller that I’m not interested in them completing the installation of the shower door and splash back in the kitchen they would tell me one thing and the seller another. Luckily we had exchanged numbers and could sort all this out directly. But let’s say that 2 months since completion bear still haven’t contacted me to see if I have the keys to the property. Avoid avoid avoid.

Sarah · 25 May 2022 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Facebook

Thank you Scott & the team at hockley & Southend for selling one of our flats. We moved over to bear after another agent failing to produce hardly any viewings after a slow 3 months on the market, we had lost hope we would achieve the price we wanted. Bear took the property on and we had sold within a month. The communication was great and We always felt like Scott looked after our best interests & made sure we achieved the price we wanted. Roman Was brilliant when I met him at the viewing and always went out of his way to get here any time. It’s the easiest sale we have ever had, the sales progression team are amazing. Sydney was always updating me and chasing solicitors so we didn’t have to. Highly recommend! We wont be using any other agent. Thank you!

Courtney · 23 May 2022 · Bear Estate Agents Basildon