Bear Estate Agents in Canvey Island, Basildon and Southend-on-Sea

★★★★★ 5/5

Google

Last year we put our house up for sale with Bears and within a weekend our house was sold. Their customer service, professionalism and care that Bears (Joe specifically) showed was second to none and we couldn’t fault it for a second. The advertising was out of this world and this reflected in the very quick sale that we had. Unfortunately due to personal circumstances the sale fell through and has been put on hold for a while until the time is right again but we would not hesitate to use Bears again in the future.

Sophie · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Sold my house through Bear - Basildon branch. Everyone there was fantastic. Joe for the valuation and putting the property on the market. Daniel for securing a sale within the first weekend of viewings and then quickly finding another buyer when the first buyer had to withdraw and last but not least Leigh-Anne for keeping us updated with progress and completion. Would recommend.

Claire · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

We first met Joe when he came to value our house. During the meeting he clearly explained current market trends and things to consider with the process. We had a few valuations from other agents too, but decided to use Bear because of the good initial impressions and interactions we had with Joe. Joe and his team organised the viewings and talked us through the offers we received, providing guidance when selecting what offer to go with. While selling our house we were also looking for a place to buy. Regardless of the estate agent selling the properties, Joe was always happy to provide advice and guidance on the properties we were looking at and how to achieve the best price. During the selling process Joe and his team were available when ever we needed to speak to them. Overall very happy with using Bear to sell our properly and guide us through the process.

Bethany · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

My daughter had help from the Canvey Island branch for selling her house. They were so motivated and committed to doing all they could for her. We appreciate them going above and beyond to get the sale done. I would recommend them highly. Special thank you to Marcos who was brilliant from the start as well as Tony and Helen doing all she could for the sale progression. Thank you from the family for all your hard work and dedication to get the sale completed for my daughter

Gillan · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Bear (Leigh-on-Sea branch) provided an absolutely amazing and professional service from start to finish. Jack explained everything very clearly from the start and took excellent photographs of my property. Marcus kept me updated with viewings and after less than a week the property was sold. The ongoing support from Megan was second to none. I was kept updated the whole way through and I didn’t need to chase anything as they did it for me. I would highly recommend Bear to anyone looking to sell their property- they really did help to make the process go as smoothly as possible.

Debbi07 · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Recently employed Bear Estate Agents (Basildon/Essex branch) to sell my property. I was happy with the results, service and price they provided. They worked very quickly and managed to help secure a sale for the property within a couple of months. The estate agents (with a big mention for Leigh-Anne Davis) helped keep myself, my solicitors and the onward property’s agent (I’m purchasing) in contact and up to date. Very polite and helpful and definitely worked hard to deal with an extremely difficult and arrogant buyer. I would definitely recommend this estate agents over others, for their great price and their services including doing viewings for you if you are unable to do them yourself or need to take a pet out of the property.

Harrison · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Every team member at Bear has been terrific but our case handler Megan was truly spectacular. She went beyond the call of duty on numerous occasions and we feel she was the only reason we managed to complete on both our purchase and our sale. Her efforts were unmatched and she did the work for our other estate agency, making calls every day to get us across the line and chasing when needed. If we move again, we know who we will call on!

Nicole · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

We sold our mums bungalow via Bear Canvey island..Tony was our first point of contact and dealt with the valuation, advertising and photographs guiding us through the process aswell as attending viewings with potential buyers when needed. Marcus and Hayden set up most of the viewings, both are an asset to Bear they also attended when we needed them too at viewings ,were quick with feed backs and kept us up to date at all times. Once sold, Meghan was an absolute star, we had a couple of issues which she advised us on and it all went smoothly in the end with Helen keeping us up to date on day of completion. Everyone I dealt with at Bear were so friendly , knowledgeable and a pleasure to deal with, they made a very difficult time a little easier .. I would have no hesitation in recommending them ..thank you to you all at Bear

Lorraine · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Bear recently sold my father’s house - The team really impressed us with their efficiency and we felt that the person who came to value was very professional and realistic over pricing as we appreciated that the house needed a lot of work. The fact he wasn’t pushy also impressed us. The details were swiftly uploaded on to rightmove etc and the house sold within 24 hours. Communication with the team was always good and we would definitely use them again.

Stephen · 28 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Google

Rating only, no written review.

De · 27 August 2023 · Bear Estate Agents Southend-on-Sea (1336 London Road)

★★★★★ 1/5

Google

Untrustworthy and terrible customer service

Rob · 27 August 2023 · Bear Estate Agents Southend-on-Sea (1336 London Road)

★★★★★ 1/5

Google

This branch is seriously lacking professionalism. Arranged a viewing for a property which is located in a different city to where I am based. Everything was confirmed via email at least twice. Arrived on time to the property to only find out that the seller had no idea someone is coming to view the place. Apparently no one even contacted her. Could not see the place, which means I wasted hours of getting there and back + train fare for literally nothing. Sent an email to the agent I was dealing with from this branch. Not even an apologetic email back, let alone suggesting an alternative viewing slot. Complete silence. Probably the worst treatment I ever had.

Daria · 27 August 2023 · Bear Estate Agents Southend-on-Sea (1336 London Road)

★★★★★ 5/5

Google

Having to purchase a home of my own for the first time at sixty years of age, was a very daunting prospect. However, the team at Bear Estate Agents Leigh have gone above and beyond in their duties, not only helping me secure a house I love, but also making the process as smooth as possible; getting me from my offer being accepted to exchange of contracts in two-and-a-half weeks! My thanks go to Alex and Jack for their endless patience in showing me the house again and again, but my deepest thanks go to Megan who has helped me navigate this process with kindness and understanding. Her professionalism and efficiency have facilitated my purchase in record time and with the minimum of anxiety. I cannot wait to begin my next adventure in my new home and would not hesitate in recommending Megan and her colleagues to help you begin yours.

Jacqueline · 27 August 2023 · Bear Estate Agents Southend-on-Sea (1336 London Road)

★★★★★ 1/5

Trustpilot

Reasons are listed below which were…

Reasons are listed below which were shared with the management team and to date no formal reply or apology. When we first signed our tenancy we didn’t understand a fee / extra payment and asked for it to be explained to us to which my husband was laughed at / attitude was given by one team member - for this reason he will no longer deal with bear. Not a great start to the relationship. 2Bear estate agents advising our landlord the rent wasn’t paid 2 months in a row. We had to evidenced to him this was not the case. 3Bear returning rent monies minus the agent fee to us and then having to ask us to return it to them. 4Bear providing personal data information of a sale not related to our rental or us as tenants. Bear also failed to collect this document for months and as far as I’m aware no data breach was officially logged. 5Every communication we have had with bear results in escalation to senior leads however we still struggle to get any reply. 6Bear colleagues advising a landlord to increase the rent as a first suggestion when asked about tenancy renewal in the current environment seems unfair and as we have had issues with this colleague in the past could be deemed as bias. We also thought this person had been removed from the relationship / property as we have not heard from them since 2021. 7Without any communication bear send the rent increase notice with the wrong form all within the same day of discussion with the landlord yet after requesting the correct form it took weeks to get and when we got it we got a sarcastic tone of well you r got more notice than usual. I advised we would sign with no objection when we come in to sign the tenancy renewal. To date we have not signed the agreement despite a new tenancy being sent via email with no pre communication.No response to my ask on if they still want us to sign it. No response to the complaints logged above. If my dream home was with bear Southend I’d avoid like the plague as the above have been ongoing since 2020.

Kayleigh · 22 August 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Facebook

The team at Bear Estates are all wonderful! Thank you Joe, Ellie and Leigh-Anne for helping out with my purchase. The entire process was done in a record 6 weeks!! felt supported throughout the transaction, constantly checking in with me about the progress at every stage. When things seemed to slow down abit, the Bear team would do the chasing on my behalf. I can't thank you enough and I would recommend everyone to deal with them knowing that you are in a safe pair of hands.😀

Wilberforce · 15 August 2023 · Bear Estate Agents Basildon

★★★★★ 5/5

Trustpilot

Excellent-Bear Estate Agents (Hockley…

We used Bear Estate Agents (Hockley Branch) for the purchase of our home. As first time buyers, the team were patient and helpful, they guided us through the process with ease and professionalism. Roman kept informed throughout the initial viewing and negotiations and then Zoe chased the purchase throughout, ensuring that there were no delays and overall made the process a stress free experience-Thank you!

Amy · 24 July 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Trustpilot

I used Bear estate agents when selling…

I used Bear estate agents when selling my home. Joe Elliott is easily the best estate agent in Basildon. He offers a fantastic service going way above anyone else. You will be in safe hands using Bear estate agents in Basildon. Great team and you definitely won’t find a better service than what Joe will offer you. Great place all round. 10/10 for me.Thanks Gary

G · 14 May 2023 · Bear Estate Agents Canvey Island

★★★★★ 1/5

Trustpilot

Sellers beware!!!

Probably the most unprofessional real estate agent I ever came across. Arranged a viewing for which I received at least 2 reminders from Bear. Came all the way from a different city only to find out that the seller had no idea I was coming. Not even an apology from Bear. They don't deal with criticism well apparently. Recently started searching for a property again and had one viewing secured with Bear once again. The most disinterested agent who didn't even bother to show me the garden as apparently 'i can see well enough from the window'. Tried to arrange at least 4 other viewings for properties that matched my requirements and basically never heard back. SELLERS, beware that Bear doesn't show your property to all of the potential buyers! They pick and choose. If a buyer previously complained about something, he automatically goes to the black list probably. Do advertise with other local estate agents. I have decided that no matter how much I like the property advertised by Bear, out of principle I will only go through a different estate agent. So far the difference in professionalism is massive.

A · 3 May 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Trustpilot

Thank you to the Bears team for excellent service

Thank you to the Bears team for selling both my properties in Cotswold Road. Friendly, professional, great communication and advice. Thanks to Rob, Helen and Sydney. Would definitely use Bears again

Andrew · 16 April 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Facebook

Successfully sold my property. Great service from start to finish. A very helpful team at all stages - who pro-actively got things moving and chased whilst providing good communication and updates over the whole process

Simon · 14 April 2023 · Bear Estate Agents Basildon

★★★★★ 1/5

Trustpilot

Terrible, rude, unprofessional, sneaky and got evidence to prove it

I'd give this estate agent zero stars. Basildon. Very rude, unprofessional, deny things in black and white right in front of them, defensive, no apology let alone rectifying the situation, inappropriate comments, negligent, they break contracts without any communication - re-selling sold houses that offers have been accepted for behind the buyers' backs, demand a £250 deposit at the point of offer being accepted, they make up false information, presumptions and re-sell sold houses based on their presumptions, misinformation, their errors, give buyers 5 days to get their documents to them (which they cannot even read so claim weren't sent when email evidence shows otherwise) yet even after seeing it, they still blatantly deny the facts, they're fooling themselves. I have been getting emails from joe the managing director, very rude, argumentative, refuses to take responsibility for his/their behaviour, errors, mistakes and came up with excuses after excuses to try to cover up his mistakes, it's hilarious. The proof is there. I received a disgruntled response to my honest review after a barrage of fake positive reviews were posted in their favour. They re-sold the house we put an offer in, without any communication, based on presumptions even claiming they only received 1 document when all documents were sent (within 5 days which is a very unreasonable time limit, you get more time for a dress), which he tried to blame on the vendor when he was called out on it. I sent him the screenshots of the email that was actually sent with all the documents, at which point he then tried to make more excuses to cover conveniently raising new excuses to cover himself that he'd never mentioned before re-selling the house based on false information he believed and he told the vendors the same false information he had and believed. The whole time he was looking at the wrong file and didn't even look at the other documents in the same email which he presumed and re-sold the house whilst our offer was accepted. Without any communication until after he re-sold it! That is a breach of contract to double sell the same house and that too based on presumptions and no communication. That is what they're like, they are sneaky, dishonest, deny in the face of blatant facts and they're so effected by real negative reviews as many people have had similar experiences with them. The owner is extremely rude, takes no responsibility for his mistakes, errors and instead gets upset when facts and experiences are shared. They have no idea how to speak, inappropriate comments made, incompetent and lucky escape! They take the deposit and could re-sell at any point without any communication- looking for new buyers whilst offers are accepted and those that spend money on surveys, legal fees would lose it based on their presumptions. They tried to say 'you didn't send this/that' when it was all sent and if there was an issue, they should have called, but no, in this case they had all the documents, they made mistakes and errors not reading properly and instead of asking they sneakily re-sold the house blaming the vendor. When he re-sold it, without aby communication and whilst our offer was in acceptance, we only found out when we tried to get in touch with them ourselves that he'd re-sold it behind our backs and based on false information, presumptions and excuses. Then he tried to falsely claim 'we didn't get that on time' when it was sent on time, but if that deadline wasn't set by him then shouldn't have a problem waiting! Thecstory kept changing. They wanted verified I.D, then conflicting not verified ID needed, then he claimed no documents received, then that he did but amount was blank, when he was proven wrong on all his false statements then he claimed the amounts didn't add up - false again, when that was proven he claimed 'discrepancies the vendor wasn't happy about' when there were no discrepancies-he should have called to talk not re-sell the house behind buyers backs, without talking, and he shouldn't be telling confidential info to the vendor. Either way they're trapped in their li es. The owner tried to deny what he said himself, I sent him screenshots of his own emails to prove he was ly ing. They get caught out as li es do in every angle. Instead of admitting fault, their mistakes they continue making more and more excuses when they don't wash, the facts are obvious. Their such behaviour further proves my point. Stay away from this rogue agent whether you're a buyer or seller. They are sneaky, dishonest, rude, incompetent, sneaky and break contracts behind buyers' backs. Would do things exactly the same way, that's what eliminates the rogue agents. Lots of people have had similar experiences, lucky business did not go any further with this agent.

S · 6 April 2023 · Bear Estate Agents Canvey Island

★★★★★ 1/5

Trustpilot

Shockingly rude & unprofessional

I was in contact with Ellie from Bear Estate Agents (Basildon) regarding a property viewing in Hornchurch. She was extremely rude, disrespectful & unprofessional.Reasons for my 1 star rating :1. While I was enquiring about the property & tried to view it, for some reason she was not willing to arrange a viewing for me. I literally had to insist her to view the property. And in the middle of the conversation while I was speaking, she literally said bye & hung up the phone on my face! When I called her back & asked why she hung up the phone while I was speaking, she said “I thought the conversation was over”! Strange!2. After the viewing, I was informed that my offer (though I had placed my offer at asking price) has been rejected by the landlord because the other party had offered a bigger deposit. Why would a landlord reject an offer because of the deposit amount? If someone has to reject the deposit/ finance, It should be the bank, right? Note : I had mortgage agreement in principle at hand while viewing the property.3. When I was about to tell her to keep me informed for any other similar property in the area, she didn’t even let me finish & said bye & hung up the phone on my face again !What kind of estate agent are you who “repeatedly” hangs up the phone on the face of their clients when they are in the middle of a conversation?

Nayeem · 1 April 2023 · Bear Estate Agents Canvey Island

★★★★★ 5/5

Facebook

What a great Experience dealing with Scott & the team at Bear Hockley. Our contact Zoe was fantastic keeping us informed from start to finish.. all our Expectations were met ..& more. Very refreshing to deal with a Team totally dedicated to Customer Satisfaction. We cannot recommend Bear highly enough.

Janine · 27 February 2023 · Bear Estate Agents Basildon

★★★★★ 5/5

Google

A big thank you to the Southend team for their great service. They delt with my sale in a very professional manner. Their communication was great and any problems I had they tackled them and helped to ease the stress. I would not hesitate to use them again and certainly would recommend them. Many thanks again Bear.

Denis · 9 January 2023 · Bear Estate Agents Canvey Island