Trusted Agent profile
★★★★★
695 reviews across 4 offices and 4 platforms
Bear Estate Agents has four offices, in Canvey Island, Basildon and Southend-on-Sea (two offices). Together they have 695 reviews on four platforms, rated 4.6 out of 5 overall.
411
Reviews on Google
All 4 offices
94
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
189
Reviews on Trustpilot
Business-wide
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Bear Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bear Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve just recently completed on our first house purchase & have to say that Sydney in sales progression has been an absolute diamond! When solicitors wouldn’t tell us anything she was the only person with updates. She kept me sane through this whirlwind & I cannot thank her enough!
Hi Hannah, thanks for letting Sydney know her endeavours are appreciated, it means a lot and she will love to read your comments. Thanks again, Bear
5/5
GoogleJoe helped us sell our house middle of December 2022 had a great experience with Bear Estate Agents very helpful and was always there on the end of the phone to answer any questions. Thankyou again highly recommend.
Hi Ben, Joe is one of our ‘stars’ in Estate agency as he really cares. Thank you for this review and helping us to ‘spread the world’..Bear
5/5
GoogleExcellent service in every aspect from the Bear team. A difficult sale in the present market but all achieved with very little input from me! I will definitely be reverting to them for my next sale.
That’s good news, Marilyn, pleased we were able to help in such a positive way! Thanks, Bear
5/5
GoogleBear Estate Agents are fantastic in my purchase, Helen, Joe and the rest of the team always respond to my queries very promtly, even when things seem uncertain with regards to sales, they were always there to support. These guys are highly recommended.
Thank you Akin, we highly appreciate your comments and I am sure Joe and his team at Basildon will really appreciate it! Bear
5/5
GoogleBaildon Bear Estate agents have gone above and beyond to meet my needs when it came to my property. Always had quick responses and very reliable. Joe at the basildon branch was exceptionally amazing, he's been on the ball constantly and has been incredible throughout this whole ordeal.
Hi Charley, it’s interesting that you call the selling process ‘an ordeal’ because it really can be! This is why we do our very best to help and Basildon Bear is so pleased it worked for you. Thank you so much for your great comments, Bear
5/5
GoogleI had a brilliant experience with the team at Bear .For me that I was First Time Buyer and I had a lot of questions they were always happy to answer each one of then in a professional way and make sure that I am understudying every think what they are saying . A big THANKS for the Bear team and especially Daniel and Leigh-Anne !!!
Thanks Kelmend for sharing your positive experience with Bear. It’s exciting for us to read this great feedback and we are very grateful! Bear
5/5
GoogleGenuinely a fantastic experience from start to finish. The team were super helpful and made the whole (at times challenging) process very easy to manage. Shout out to Joe, Ellie and in particular Leigh-Anne who I would recommended to everyone. Thanks guys!
Hi Matt, happy to hear you were pleased with the Bear service and thanks so much for this great review. Cheers, Bear
1/5
GoogleFake positive reviews! The style, similar language they are employees and get their family and friends to write them. Very untrustworthy. Check Trustpilot. If they treated buyers better they might have got some positive reviews. Basildon branch. Abysmal and shocking service from this estate agent. We had our offer accepted for a property marketed by the Basildon branch, at which point they demand a £250 deposit which is very strange. We were dealing with another person there, but suddenly Joe was replying without explaining why he was calling instead of the initial person. We were asked to send in documents which we did, but Joe claimed not to have received them, when the documents were all in the email, he was rude, argumentative and used this as an excuse to re-sell the house without speaking to us, no communication until AFTER he sold the house to somebody else whilst our offer was in acceptance. They are sneaky, dishonest and so many red flags raised. They also rush buyers, blame the vendor for being 'unhappy' when ample time should be given. Joe said '5 days was too long' this is ridiculous, you get longer for a dress and this is a house purchase. If he thought he didn't have the documents, couldn't understand them, there should be communication to find out, instead they sneakily put the house back on the market behind our backs and only told us after they got another buyer and re-sold it and all based on their mistake of not being able to read emails, making presumptions instead of communication. They break contracts and so glad we did not pay the £250 or business with them, they are dishonest, untrustworthy and looking at the reviews here, looks like a common occurrence which is probably why they demand a £250 deposit, they're clearly messing buyers and sellers around and I wouldn't trust them to refund that deposit. Instead of communicating, they re-sell houses and get simultaneous buyers whilst an offer is accepted, even after the deposit has been paid, surveys, solicitor fees, etc and all that time and money invested. Avoid doing business with this agent, they use sellers as scapegoats, blame the vendors, tell them one thing, buyers another, give unreasonable timings like 5 days - which they make up as the go along and are sneaky re-selling houses already accepted. Red flags. Buyers should only do business with honest, professional, good communication and agents that care equally for buyers and sellers. Their reputation and business depends on it and both needed. To top it all off, Joe is the owner. Highly unprofessional, incompetent, false accusations, no apology even after his errors were proven, highlighted that he used to re-sell the house, rude, inappropriate comments and highly untrustworthy. EDIT - Bear's reply says it all, proves my points. No communication, just lies. The disgruntled response from the person at Bear (Likely Joe with that attitude) further demonstrates my experience with these unprofessional, dishonest people that cannot handle the facts let alone take responsibility for their actions and breaching standards. No name of the frustrated person that replied from Bear, hiding. The deadline was imposed by you which you already tried to blame the vendor for, now discrepancies, excuses after excuses, so many lies. They told the vendor false information and they shift blame. It is your actions that cause bad reviews, you're to blame, very lucky escape from rogue dishonest estate agents. They persist on false information, even when emails Joe wrote, were screenshot back to him, he lied when the proof was right there. The honest reviews hit a nerve, which resulted from their own terrible, unacceptable actions. They can't stop honest people reviewing, disappointed people are warning others about their actions, incompetence, dishonesty, breaking contracts, re-selling sold houses, lies, denies, bad customer service and no duty of care towards vendors nor buyers, as you can see. Unfortunately for you, you cannot stop negative honest reviews cos you don't like the facts.
Dear SS.. fake initials and how many more bad reviews do you want to send us. Nevertheless, we understand this is part of the last review and we will respond, again. There was never a deadline imposed upon you. You promised documents in 5 days which did not transpire. When they finally arrived they were for 2020. The document names differed to the ones you initially gave us. We have a ‘duty of care’ to our vendors whom, when they understood the discrepancies, decided to go with another offer. They are our clients and we respect their wishes. Please accept this and try not to send anymore unfair reviews because of your disappointment springing from your own actions. Bear.
5/5
GoogleWe purchased our home through Bear, initially dealing with Ricky and then Sydney. Both were super helpful and responsive to any questions we had whilst keeping us updated along the way. I would definitely recommend 😊
Hi Ellie, thank you so much for putting your thoughts out there. We are so happy to see them and Ricky n Syds will be so pleased! Bear
5/5
GoogleSuper efficient and friendly bunch! Alex, Jack and Megan did a great job in getting my place on the market and had it sold within the month, with some great negotiating skills on their end! They provided great communication throughout the whole process up until completion. Highly Recommend!
Hi Max, thank you so much for letting us know your positive feelings.. it’s a great review and really appreciated!! Bear
5/5
GoogleWe saw three local estate agents in August 2022, Bear Hockley were the first to come in and certainly raised the bar very high. Whereas the other two agencies were more concerned in pricing a house to get into a lower price /search bracket and telling us why other properties were not selling, Scott showed he understood our HOME immediately and his valuation was what we had in mind. His target price was spot on and this was what we achieved. Photographs, drone shots were first class. Our home went up on a Tuesday evening and by 10.00am on the Thursday we had sold to a lovely couple. From then on, Bear Hockley had their finger on the pulse every step of the way. Zoe in particular kept all parties of the chain updated and shook the tree when necessary. Never once did we have to call them for updates. We cannot praise the Hockley team enough. Thank you Scott, Conner, Roman and of course Zoe.
What a wonderful review Ken and we are so very proud to receive it. The Bear Hockley team are continually showing us how things should be done and they will love your comments. Thank you so much, from all of us at Bear!
5/5
GoogleI sold my house with Bear Estate Agents, with Ricky Foker our estate agent. We put the house on the market late December and completed mid April. They got me the price I had wanted. The process was very smooth and painless. They have "Sales Progressors" whose job it is to look after you and the sale once the EA has found a buyer, ours was Sydney Mackie, and this means you're not chasing someone who would rather be selling wokring on their next sale. I found both Ricky and Sydney to be very professonal, and I would recommend them to anyone. Martin
Hi Martin, that’s a brilliant review and we are happy that our business format worked for you. Ricky and Sydney will be especially pleased. Thanks so much, Bear
5/5
GoogleBear Estate Agents have been sublime from start to finish. I’ve been in close contact with Jack Manning & Megan from the Leigh On Sea Branch and Sydney from the Southend On Sea Branch. All of them have given me a 5* service and I couldn’t be happier. A big thanks to Bear for everything and I would highly recommend them to anyone looking to sell or purchase a property. THANK YOU, Leo
Leo this is great feedback and thank you for letting the Bear team know your thoughts. We are thrilled! Thanks again, Bear
5/5
GoogleThe team at Bear are simply lovely. They made us feel valued and supported through the whole process of selling, kept in close contact with us and offered assistance whenever we needed it. Couldn’t rate these guys highly enough. Thank you guys!
Thank you, Kevin.. what a lovely review! We are happy it all worked out so well and as you have suggested, contact is key. Again, many thanks, Bear
3/5
GooglePurchased a property through this agent and paid a £250 buyers commitment fee, refundable upon completion and exchange of contracts. Nearly 2 months and several emails after completion date and still no refund. Just been told by Jamie on the phone the Bear member of staff I am emailing (with others in copy) has left the company and the Director and accounts staff are all in Spain, so refund cant be made at the moment. *Update by reviewer - refund made same day as review left, I have amended to 3 stars in the interest of fairness, but its a pity I had to take this action in order to receive refund. Thank you
Hi Andy, thank you for bringing this to our attention. Your Commitment fee has been refunded as are all of our Buyer Commitment fees after completion of purchase. Our vendors like this process as it stops people offering on properties they do not intend to purchase. The delay was owing to a staff member leaving our employment but I’m not sure what the ‘Spain’ conversation was about! Thanks again, Bear
5/5
GoogleA big shout out to Rob at Bear for successfully marketing my late fathers property and finding us a buyer so quickly. Helen in the Sales Progression team was amazing in keeping the solicitors on their toes - without her help things would have dragged on a lot longer! Everyone that I spoke to at Bear was always helpful and friendly and calls/emails were always answered in a timely fashion. Thank you all!
Hi Andrea, I am pleased everything worked out so well for you at such difficult times. Bear staff do try to do their best and I know Helen and Rob and all the Bear team will be so happy to read this. Many thanks, Bear
5/5
GoogleSydney from Bear was the only person I didn’t dread phoning me while we were in the process of buying a house. When all other parties - mortgage company, solicitors, etc. made it very stressful - Sydney remained calm, friendly, and sooo helpful! I think I would have run away otherwise, haha! Thanks for everything Sydney and bear - if we ever sell this house we’ll be coming to you!
Yay that’s great to hear re Sydney, Rosie but you are so right about how stressful the process can be! We think communication is key tool that helps but of course, it’s not always possible to get hold of other professionals. We do have some terrific solicitors, tried and tested, we recommend though. Pleased you got there in the end and thanks so much for this brilliant review. Bear
5/5
GoogleSydney Mackie is a great asset to Bear Estate Agents! My mother who has been trying to enjoy her retirement bought a flat through Bear and the sellers solicitors as well as our solicitors were incredibly slow, childish and unserviceable! Even though I work in the industry what was supposed to be easy was made difficult by our solicitors. Sydney has kept us informed of progression, outstanding issues and helped where ever needed. FINALLY COMPLETED!!!😃 So thank you so much Sydney a great weight had been lifted from our shoulders.
So sorry, Jon, that your Mum had to go through such a difficult time. Sydney is one of the best in her field of sales progression and we are so pleased she coul help you through it. I hope your Mum is now enjoying her new home. Many thanks, Bear
5/5
GoogleHaving had some difficulty in trying to move for over two years, Bear got the job done for us and we couldn’t be more pleased with the service we received from Tony, Megan and the team in the Leigh office. During many ups and downs and very stressful moments throughout the whole process, the team at Bear kept us on track and helped get us into the family home we’ve always wanted. Bear’s professionalism and persistence along with their friendly and helpful manner is a level above the other local estate agents we have had experience of dealing with in the area and would certainly recommend them to anyone.
You know, Daniel, it’s feedback like this that makes everything worthwhile for us at Bear. We try and think out of the box, to give the estate agency business a better name by, for example, physically helping with community projects, but nothing beats comments like these. Thank you so much! Bear
5/5
GoogleSold our house through Bear not too long ago and couldn't recommend them enough. From initial valuation Joe was professional and said he could get us more than any of the other valuations we had previously received. He wasn't wrong as after conducting an open day we had multiple offers over the asking price and he helped us decide which was the best one for us. Unfortunately we ended up with real problems lower down in the chain, which Joe and his team went above and beyond to chase and helped ensure after lengthy delays we finally managed to complete. One of the main reasons I give Bear Basildon 5 stars is just how contactable they are. We had multiple late night conversations with Joe when we were concerned things were going wrong and this really helped put our minds at rest. Our experience with the chain has put us off moving again for life, but if we did there would be no hesitation in which agent we would be using! Thanks for all your help, Lawrence and Sarah
There is nothing worse than selling a home with a complicated chain but communication is key. Thank you so much, Lawrence, for letting people know that we really do try to do our best and Joe is a kind and professional Estate Agent who does not give up on difficulties! This review gives us all hope that we’ll get there in the end… thanks again, Bear.
5/5
GoogleIf I could leave more stars for these two, I would. Starting with Megan- from the very start she was so positive and just a lovely person to speak with! So informative, professional but friendly all in one. I hope Bear appreciate what a great employee they have, thank you for all your help Megan! Due to the management company being super busy we was left waiting a while but Megan was honestly the light at the end of the tunnel, every time. She went above and beyond with everything put her way and all with a passion. Thank you so much again Megan, you truly are great at what you do. I would also like to give a massive thank you to Marcos! I can’t believe the dedication he has to his job but for his customers too! We were new to viewings and looking back we may have made requests for viewings which was definitely past Marcos working hours, but that didn’t matter to him, nothing was ever a bother - can’t beat that customer service. Marcos was there from the very beginning until the end, so much so he became my safety blanket up to the point where I felt I had to leave him alone as his role was done (sorry about that Marcos) there was nothing he wouldn’t do for us customers, an absolute asset to your team. I will be recommending Bear thanks to the pair of you.
That is an incredible review Amber and we can’t thank you enough! It’ll be a pat on the back for Megan and Marcos because reviews like yours make it all worthwhile. Thanks again, Bear
5/5
GoogleThis is a bit of a delayed review, it's been a busy year since we moved. We finally moved into our new house in rainham back in May which was advertised with bears estate agents. There were many problems along the way but none of them were caused by bears. I've got nothing but praise for all the staff at bears who dealt with our purchase particularly Helen and Sydney who were dealing with it most of the time. They managed to get things moving when things seemed to have come to a hault and they dealt with the whole chain brilliantly. I would have no issues with advertising my own property with bears in the future if I moved. Many thanks to Sydney and Helen, you made things very easy and clear and worked very hard for us.
Andy, how kind of you to remember us and take the time to write this! Helen and Sydney will be thrilled and we hope you are happy in your new home. Many thanks, Bear
5/5
GoogleWe had a fantastic experience with Bear for the purchase of our first home. We dealt with Roman and Zoe who were both very knowledgable, quick to respond to any queries and guided us through the whole process. They are an efficient team who we will be recommending to all our friends and family!
Thanks Amy for this great review. We are so happy that everything went well for you and wish you happiness in your new home! Bear
5/5
GoogleBuying my first property through Bears Estate Agents was an absolute pleasure. Always happy to answer any questions I had which made the whole process less stressful. A massive thank you to Megan at Bears, she was fantastic and very knowledgeable... even when things got a little complicated she always had a plan and a plan B. I thoroughly enjoyed working with Megan and Bears. Would recommend to anyone.
Hi Clive, it’s all about the planning but Megan is experienced enough to know plans can change and it’s great to have a plan in reserve! Property buying can be so stressful but clear communication is key. Thanks so much, Clive, for letting people know we do our best! Bear
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canvey Island has the most, with 436 reviews rated 4.6 out of 5, followed by Basildon with 291.
The four Bear Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Canvey Island won Trusted Agent.
