Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe had a really positive experience with Ashtons. Jonny was fantastic throughout, professional, approachable, and always quick to respond to any questions. He made the whole process smooth and stress-free, and we really felt well looked after. Thanks to Jonny and the team, we’re now happily settled in our new home and couldn’t be more grateful. Would definitely recommend both Jonny and Ashtons to anyone looking for a reliable and supportive agency.
James · 8 November 2025 · Ashtons Estate Agency Harpenden
Agent replied · 21 October 2025
Thank you James for your wonderful review. We pride ourselves on our personal, efficient service and ensuring the purchase process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. We will pass on your kind words to Jonny and the team and wish you lots of happiness in your new home, the Ashtons team.
★★★★★ 5/5
GoogleI have property that is let and managed by Ashtons, the Asset Manager for my properties, Nicole Glover has been fantastic - she has consistency given good advice and has made some tricky issues a lot easier to deal with.
Vicky · 7 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 9 November 2025
Thank you so much for your positive feedback Vicky. We're thrilled to hear Nicole has helped make things as easy as possible. We look forward to continuing to work with you. Best wishes, from the team at Ashtons
★★★★★ 5/5
GoogleFirst-class service from Richard Fossey and the team at Astons! They made the process of selling our home completely painless and stress-free. Richard kept us fully informed every step of the way, which made the whole journey smooth and easy. Highly recommended!
Jason · 6 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 9 November 2025
We're delighted to read your feedback Jason, and are thrilled Richard could make the process completely stress-free. Thank you for taking the time to leave your review. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleWe’ve rented with Ashtons for the last year and I would definitely recommend them based on our experience. Chris was very helpful getting a tenancy agreed and organised, and Nicole was very responsive and great to work with when we needed support during the tenancy.
Luke · 5 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 17 October 2024
Thank you for taking the time to leave us a review Luke. Its wonderful to hear that Chris was on hand to help with all stages of your lettings journey and we look forward to continuing to work with you. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleI had a great experience with Rob Bullock when purchasing a property. He was professional throughout and always got back to me in a timely manner.
Jack · 5 November 2025 · Ashtons St Albans
Agent replied · 9 November 2025
Thank you for taking the time to leave your 5* review Jack. We are pleased Rob was able to help. Wishing you all the best, the team at Ashtons
★★★★★ 5/5
GoogleI was very impressed with the service provided by Nicole Glover. She was professional, efficient, and highly responsive throughout my entire lease period. Her clear communication and attention to detail made everything run smoothly. I would confidently recommend Ashtons to anyone seeking a reliable and well-managed letting experience.
Sonja · 4 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 9 November 2025
What a wonderful review Sonja. Thank you so much for taking the time to leave it. We will be sure to pass on your kind words to Nicole who will be delighted. Wishing you all the best, the team at Ashtons
★★★★★ 5/5
GoogleWe’ve been with Ashtons for several years, and have had a particularly positive experience recently with Nicole Glover, who took over the management of our rental property when new tenants moved in. From the start she’s been brilliant, friendly, professional, clear in her communication, quick to respond, and proactive in sorting things out. She gives real confidence that everything’s in safe hands and that she genuinely cares about getting it right for both us and the tenants. It’s clear she takes great pride in her role.
We also had great support from Oliver Meadows when re-letting the property. He was equally helpful, kept us well informed, and made the whole process smooth and stress-free (as far as re-letting a property can be stress free!).
Thank you both!
Kathryn · 4 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 21 October 2025
Thank you Kathryn for taking the time to your 5* review. We appreciate your feedback and are so pleased to hear that Nicole and Oliver were able to ensure your lettings journey has been as smooth and stress-free as possible. We will pass on your kind comments to them and look forward to continuing to work with you during this new tenancy. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleWe are now coming to the end of our tenancy due to a section 21 notice, and Ashtons have made the whole process stress free.
Ashtons have secured another house that we can rent and move in just before our eviction date.
I am especially thankful to Nicole Glover (asset manager) that has helped us with making our current tenancy a pleasurable experience. She organised our various maintenance work bookings and kept our hopes up during our section 21 notice. Nicole also put in a good word for us when applying for rent in another house, which proved successful. So, thank you Nicole for your hard work. Glad to know that you will continue to work with us in the new property.
I also want to thank Oliver Meadows (letting associate) in helping us apply for the rent in our next property.
Daniel · 4 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 31 October 2025
We're delighted to hear that Nicole and Olly were able to help Daniel. Thank you for taking the time to leave your wonderful review. Wishing you all the best in your new home, and we look forward to continuing to help. Best wishes from the team at Ashtons
★★★★★ 2/5
GoogleUsed Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case.
Additionally used ashtons to sell my property and I feel compelled to share my deeply disappointing experience.
The problems began immediately. The agency provided an initial valuation to secure our business in July, only to suggest a £25,000 price reduction after just one week, admitting there was no interest.
Despite agreeing to the reduction, it did not correlate to an increase in activity which would lead to questions around marketing and resource as Ashtons list a lot of properties. By September, they had only managed to secure two viewings. We received absolutely no feedback from either of these viewings, despite requesting it, leaving us completely in the dark.
Lastly thier fees are quite opaque and if youre new to selling read through everything very carefully. In the non flex fees there are baked in withdrawal fees that ensure ashtons get paid regardless if they sell or not. Which gives them little incentive to really push your property in my opinion. The alternative is you pay money up front to them to sell your property which is preposterous. Fundamentally all the agents use rightmove to market your property and that's where most people go to find houses.
In summary: an inaccurate valuation, negligible effort, a complete lack of communication, and a devious fee structure designed to charge you even when they fail to perform.
Furqaan · 4 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 22 October 2025
Dear Mr Mahmood
We’re sorry to hear that your experience with Ashtons left you feeling disappointed.
The appraisal was provided in good faith, based on comparable market evidence available at the time. You chose to list your property at the higher end of the pricing spectrum, following advice not only from Ashtons but from other local agents. We agreed to test the market at this level and review performance after the initial marketing period. The subsequent advice we offered reflected both the level of interest the property received and the market conditions at that time.
We completely understand your frustration regarding the lack of feedback from viewings. Please be reassured that we made several attempts to obtain comments from viewers via telephone and our online portal, but unfortunately did not receive any responses. While this is beyond our control, it does make it challenging for us so we do share your disappointment.
Our fee options, including the withdrawal charge, were clearly explained and confirmed in writing prior to instruction. These details were then confirmed again when you signed our terms of business. The withdrawal charge covers a portion of the costs incurred during the marketing process and is in line with standard industry practice.
With regard to communication, our systems show that we remained in regular contact throughout the marketing period and at a consistent level with our expected procedures.
We wish you every success with your future property plans. Please do let me know if you would like to discuss any of the points above further.
★★★★★ 5/5
GoogleI have had dealings with Ashtons for many years - initially about 19 years ago when I was buying and selling a property and for the last 9 years they have managed the letting of a flat in my behalf. All of the staff I have worked with have always been friendly, efficient and professional - I have no hesitation in recommending them, especially Nicole Glover who has been a main point of contact recently. Nicole has gone above and beyond in providing advice & assistance in a very friendly and professional way.
Jane · 4 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 3 December 2024
Thank you Jane for your wonderful review. Chris and the rest of the team will be delighted with your kind words. We have enjoyed working with you over the years and look forward to continuing to work with you for many more. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleAshtons supported us with the sale of our property and I could not praise Willow more highly! She seemed to care as much as we did about getting it over the line - she was honest, efficient and so dedicated to the sale. We had tried to sell twice with another agent and had disappointing experiences so really want to flag how responsive Willow was - always getting back to emails and answering the phone when we had questions or concerns and dealing with them kindly and quickly. Thanks Willow!
Jen · 2 November 2025 · Ashtons Estate Agency Harpenden
Agent replied · 17 October 2025
Thank you Jen for your wonderful review. We will pass your kind words on to Willow who will be delighted to hear you were so pleased with the service she was able to provide. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWould highly recommend Ashtons - I bought my house in Harpenden with Ashtons as agent in 2015 and came to sell it with them as agent in 2025 - both times and from both sides, really pleasant to deal with and made the whole process as smooth as possible. Particular shout out to Jonny who went the extra mile in order to help facilitate the sale - highly knowledgeable with excellent customer service skills. Thank you!
Elena · 2 November 2025 · Ashtons Estate Agency Harpenden
Agent replied · 17 October 2025
Thank you Elena for your 5* review. We're delighted to hear Jonny and the rest of the team were able to make your recent property sale such a positive experience for you and we will pass your kind words on to Jonny and the team. We look forward to working with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleIt was a pleasure to deal with Willow throughout the sales process. We were kept informed at all times and nothing was too much trouble. I would highly recommend her and the Ashtons office to anyone.
Andy · 1 November 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 9 November 2025
Thank you for taking the time to leave your 5* review Andy. We are delighted Willow could help, and are very grateful to you for recommending us to others. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleNic was a star from beginning to end of the our house sale. He was, super professional, warm and approachable and extremely patient all at the same time. Moving home can be so stressful - and ours was a big, life changing move - we really appreciate how constant, steady and kind Nic was throughout the process. We highly recommend his services. Sarah&Steve Brenman
Sarah · 1 November 2025 · Ashtons Estate Agency Harpenden
Agent replied · 31 October 2025
Thank you so much for taking the time to leave your kind review Sarah & Steve. We're delighted Nic could help make the process as stress-free as possible. Wishing you all the best, the team at Ashtons
★★★★★ 5/5
GoogleWe have recently completed on the sale of a probate property the service provided by Roland Jane Laura & Clare was excellent & seamless all the way through.
From Rolands initial advice on price to the extra photographs taken after tidying the rear garden area nothing was too much trouble .
Communication is first class with regular calls & emails from Laura Clare & Jane regarding viewings . Feedback was always given within minutes of the viewings being completed.
Very kind honest & friendly Team would highly recommend i have no hesitation in using again should the need arise .
Debbie · 31 October 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 31 January 2026
Thank you so much Debbie. We are so pleased to have seen this sale through for you and glad to hear you were happy with our service.
Best wishes from our fabulous Team:- Jane, Roland, Laura and Claire.
★★★★★ 5/5
GoogleWe set out to sell our house enthusiastically believing we had a lovely home to sell. Sadly we were met by negative experiences on valuation by other local agents who seemed to place business needs above their clients.
Laura at ewe move was a breath of fresh air. Her positive attitude confirmed to us that our house was more than worth selling and she expected our sale to do well. We also believe that Roland’s photographs of our home were was superior as was Laura’s written description of our home. Jane was also brilliant on steering our sale. And then Claire, who was very skilled at handling viewings. They made an excellent team and were strong communicators and good advocates for selling our property. We always felt in safe hands and would highly recommend
Wendy · 31 October 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 31 January 2026
Thank you so much Wendy for taking the time to write this review.
We all love what we do so it's always lovely to know clients are happy.
It was a pleasure to act as your Agent and market your beautiful property for you and see this through to completion.
All the best from all our Team.
Jane, Roland, Laura & Claire.
★★★★★ 5/5
GoogleI have had a consistently pleasant experience with the entire team over the years. Communication is efficient, and it is always easy to engage with them in person at their office. Nicole is professional and active, providing clear information and prompt responses to any queries.
Beniamino · 30 October 2025 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 9 November 2025
Thank you for taking the time to leave your kind review Beniamino. We love getting feedback from our clients, so it is truly appreciated. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleVery grateful to Hannah C, Rob Ash & the rest of the team for helping us to get our sale through. Hannah especially has gone the extra mile in the after sales process - liaising with a complex chain and always being on hand for a number of queries! We are really grateful for her help and would definitely use Ashton’s again in future.
Rachel · 29 October 2025 · Ashtons St Albans
Agent replied · 31 October 2025
Thank you for your wonderful review Rachel. We will be sure to pass on your kind words to Hannah and Rob who will be delighted. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleWillow did a fantastic job of managing our sale - she was brilliant at following up along our chain and keeping us informed. Unfortunately Ashtons recommended the use of Labrums solicitors who did not provide anywhere near the same level of service.
Simon · 26 October 2025 · Ashtons St Albans
Agent replied · 29 October 2025
Thank you Simon for taking the time to leave us a review. We're delighted to hear you were pleased with the service Willow was able to provide during your sale process and note your feedback in relation to the solicitors recommended, your feedback is appreciated. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleThey act professional and helpful during the whole process. I just had great purchase experience with them. I’d definitely recommend Aston if you want real estate services.
Ada · 25 October 2025 · Ashtons St Albans
Agent replied · 29 October 2025
Thank you Ada for your 5* review, we're always delighted to hear feedback from our clients. We look forward to working with you again in the future, best wishes, the Ashtons team.
★★★★★ 5/5
GoogleAppreciated that Willow@Ashtons followed our case with professionally. Everything was smooth and clear.
Kwok · 23 October 2025 · Ashtons St Albans
Agent replied · 24 October 2025
Thank you so much your review Kwok Hung, we are always delighted to receive feedback from our clients. We very much look forward to working with you in the future! Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleWe have had many dealings with Ashton’s over the years and always found the team to be most professional. Thank you Tiegan Hayes for all your help.
Jo · 22 October 2025 · Ashtons Estate Agency Harpenden
Agent replied · 24 October 2025
Thank you so much Jo for your continued trust in Ashtons! We truly value your loyalty over the years and are delighted to hear that our team, especially Tiegan Hayes, has provided you with professional service and support. We look forward to assisting you again in the future! Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleA big thank you to Hayley and Willow for their outstanding work in guiding us safely through to exchange. Their consistent communication kept us well-informed every step of the way. Ashtons were fantastic throughout the entire process, we’d highly recommend them to anyone looking to sell in the area.
Francesca · 22 October 2025 · Ashtons Estate Agency Redbourn
Agent replied · 24 October 2025
Thank you Francesca for your 5* review. We're delighted to hear that Hayley and Willow were able to keep you well informed throughout your property journey, we will pass on your lovely comments to them both. Your recommendation is highly appreciated and we wish you lots of luck for you up coming completion. All the best, the Ashtons team.
★★★★★ 5/5
GoogleWillow & the team have been nothing short of amazing! Extremely proactive, approachable & patient. 5 star service. Cant thank Willow enough.
Jade · 21 October 2025 · Ashtons Estate Agency Redbourn
Agent replied · 21 October 2025
Thank you so much for taking the time to leave your 5* review Jade, it's much appreciated. I will pass your kind words on to Willow and the team, who will be absolutely delighted. All the very best, the Ashtons team.
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