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Ashtons reviews in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,469 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,469 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,370

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Ashtons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you so much for your hard work and professionalism in securing a sale of our house. Everyone at Ashtons has been great but particularly Alex White who has given advice and guided us through every step of what is quite a daunting experience when you haven’t moved house in many years. Thank you again everyone.

Elizabeth · 13 March 2025 · Ashtons St Albans

Agent replied · 9 May 2024

Thank you Elizabeth for taking the time to leave us a review. It really can be a daunting process so we're thrilled to hear that Alex and the team were able to assist in making the sale of your property as smooth and stress-free as possible … More

5/5

Google

Ashtons has made our house purchasing process seamless and stress-free so far. Sandy is amiable, friendly, and was very helpful in getting us an offer accepted on our dream flat in St Albans! Highly recommend.

Rose · 13 March 2025 · Ashtons St Albans

Agent replied · 9 May 2024

Thank you Rose for your review, we pride ourselves on our personal, efficient service so are really pleased to hear you have been happy with the service Sandy has been able to provide you. Wishing you all the best for a speedy completion, the Ashtons team.

5/5

Google

Our thanks to Alex White and Andrew Gibbons at Ashtons for their courtesy, timeliness and professionalism in what they do. Highly recommended!

Phil&Becky · 13 March 2025 · Ashtons St Albans

Agent replied · 2 May 2024

Thank you Phil and Becky for taking the time to leave us a review. I will pass your comments on to Alex and Andrew who will be absolutely delighted. Best wishes, the Ashtons team.

5/5

Google

Brett and Mariana from the rentals division were professional from start to finish - they were transparent, efficient and managed the entire process seamlessly. Would highly recommend.

J · 13 March 2025 · Ashtons St Albans

Agent replied · 2 May 2024

Thank you for your review, we are so pleased to receive feedback from our clients so its much appreciated. Best wishes, the Ashtons team.

5/5

Google

Landlord Review: Easy and smooth use of Ashton’s from start to finish. From viewings to offers and we had expertise from Brett every step of the way

Rickstarp · 13 March 2025 · Ashtons St Albans

Agent replied · 9 May 2024

Thank you for your review Ricstarp, Brett will be thrilled to hear you were so pleased with the service he was able to provide you. All the best, the Ashtons team.

5/5

Google

Brett and Mariana have been a really competent pair of hands, always on hand to help with our letting questions as well as a brilliant approach to dealing with tenant relationships. Backed up by years in the business and local first hand knowledge, we wouldn’t go anywhere else.

Juliana · 13 March 2025 · Ashtons St Albans

Agent replied · 2 May 2024

Thank you Juliana for taking the time to leave us a review, Brett and Mariana will be delighted with your feedback! All the very best, the Ashtons team.

5/5

Google

Very satisfied with ashtons from the start. Very professional. Always reachable when needed and ready to help. Would definitely recommend

Pip · 13 March 2025 · Ashtons St Albans

Agent replied · 2 May 2024

Good morning Pip, thank you very much for your review, we're always delighted to receive feedback from our clients so its much appreciated. Best wishes!

1/5

Google

Appalling service leading to a very negative experience throughout the sale of our property.

Peter · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

We are very disappointed to read your review Peter. Having searched our client database we can see no record of your name or contact details. Please do give the office a call on 01727 819666 at your earliest convenience to speak to Robert … More

5/5

Google

Really pleased with our selling and buying experience with Ashtons. Sandy Gorton in particular has been a pleasure to deal with - clear communication, honest and hard working. Would recommend.

Chloe · 13 March 2025 · Ashtons St Albans

Agent replied · 2 May 2024

Thank you for your 5* review Chloe and Dan. We're so pleased that Sandy has been able to make your property journey with such a positive experience! We hope to work with you again the future, best wishes, the Ashtons team.

5/5

Google

Initial valuation visit with Alix Lucas was very good, informative and good knowledge of the area. Andrew Gibbons helpful and quick to update on progress of house sale. Have used Ashtons a couple of times would recommend, team very friendly.

Andrea · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you Andrea for your 5* review. We are pleased Alix, Andrew and the team were able to assist you with a smooth sale and we look forward to working with you again in the future. All the very best, the Ashtons team.

5/5

Google

Mariana and Brett at Ashtons were great throughout the rental process and Amy and Louise have continued to provide support promptly and effectively since we moved in. We needed a short term let in a hurry and the whole process was pushed through efficiently. Thanks!

Amit · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you Amit for your review. Your feedback is appreciated and we are pleased that the team were able to assist you in finding a rental property. Best wishes, the Ashtons team.

5/5

Google

Thank you to Alex White and the Ashton’s team for finding me a buyer for my flat. Communication has been excellent and I look forward to a successful completion within the next few weeks.

Julie · 13 March 2025 · Ashtons St Albans

Agent replied · 2 May 2024

Thank you Julie for taking the time to leave your 5* review, its much appreciated! Wishing you all the best for a speedy completion!

5/5

Google

I had the pleasure of working with Ashtons during the early stages of purchasing a property, and I couldn't be more impressed with the level of service I received. From the moment I contacted them, they were professional, knowledgeable, and truly went above and beyond to assist me throughout the negotiation process.

Siobhan · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you so much Siobhan for taking the time to leave a review. We're so pleased to hear your feedback and that we were able to make your experience such a positive one. Best wishes for the future!

5/5

Google

Fantastic level of service and support from Ashtons in selling our house. Alix Lucas and James Plumb in particular were amazing - could not have wished for a better team to handle our sale!

Justin · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you so much for your review Justin. We're so pleased that Alix and James were able to ensure your property sale was as smooth and stress-free as possible. All the very best, the Ashtons team.

5/5

Google

Both Mariana and Brett have been super useful and responsive during our flat search. I will highly recommend

Karim · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you Karim for taking the time to leave your review, we are always delighted to hear feedback from our clients and very much look forward to working with you in the future!

5/5

Google

Fantastic team all round. Friendly, professional, always ready to help, great photography layouts and great energy - especially from Alix Lucas! Would definitely recommend.

Leah · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you Leah for your review, I will pass your kind words on to Alix and the rest of the team who will be delighted. All the very best, the Ashtons team.

5/5

Google

Had a very positive and smooth process with Ashtons. Thank you to all at the St Albans branch, especially Sandy and James who instantly put us at ease and guided us through buying our first home.

James · 13 March 2025 · Ashtons St Albans

Agent replied · 26 April 2024

Thank you James and Hannah for your 5* review. We are pleased Sandy, James and the rest of the St Albans team were able ensure your first purchase was as seamless as possible. We wish you lots of happiness in your new home, the Ashtons team.

5/5

Google

Ashtons were incredibly professional, reliable and helpful throughout our house sale process. They were efficient in answering any correspondence quickly and were always so friendly. Would recommend to anyone.

Eileen · 13 March 2025 · Ashtons St Albans

Agent replied · 3 December 2024

Thank you for your kind words and 5* review Eileen. We are always thrilled to receive feedback from clients so it's very much appreciated. Wishing you all the best, from the team at Ashtons

5/5

Google

We had a great experience both buying and selling with Ashtons. From working with Alix on our valuation through to James' diligent and proactive support throughout the post sale process, I have been impressed with the professionalism and support received from the whole team. Many thanks!

Nick · 13 March 2025 · Ashtons St Albans

Agent replied · 3 December 2024

Thank you Nick for your 5* review. We're delighted to hear that Alix, James and the rest of the team were on hand to support you through your property journey. Wishing you lots of happiness in your new home, the Ashtons team.

5/5

Google

They are OK! Their sales co-ordinator support made the difference to us, he was excellence. Quick responses and calm. Great pictures taken. Portal was a bit clunky, while that may have been me, if it was part of proposition

Gillian · 13 March 2025 · Ashtons St Albans

Agent replied · 5 November 2024

Feedback from our clients is very important to us so thank you for taking the time to leave us a review Gillian. Best wishes, the Ashtons team.

5/5

Google

Fantastic experience working with Ashtons. James dealt with any issues immediately, and kept the process moving very smoothly.

Keith · 13 March 2025 · Ashtons St Albans

Agent replied · 5 November 2024

Thank you Keith for your 5* review. We will pass your lovely comments on to James and the team in St Albans who will be delighted. Best wishes, the Ashtons team.

5/5

Google

Friendly, professional and knowledgeable team, who went above and beyond to sell our property. We wouldn’t hesitate to recommend to anyone looking to buy or sell.

Sidonie · 13 March 2025 · Ashtons St Albans

Agent replied · 29 October 2024

Thank you Sidonie and Alex for your 5* review. The team in St Albans will be delighted with your feedback. We look forward to working with you again in the future. Best wishes, the Ashtons team.

5/5

Google

From start to finish, we enjoyed a faultless, professional service and personal support for the successful sale of our family home.

J · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 22 May 2024

Thank you Jo for your 5* review, we're pleased to hear we were able to ensure your move journey was as seamless as possible and do hope to work with you again in the future. All the very best, the Ashtons team.

5/5

Google

Great service and communication from Jonny at Ashtons. Highly recommended.

Eoin · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 14 May 2024

Thank you Eoin for your review, Jonny will be so pleased to hear you were happy with the service provided. We hope to work with you again in the future. Best wishes, the Ashtons team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.

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