Andrew Grant reviews from tenants

★★★★★ 5/5

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Always helpful

Superb service, extremely helpful! Louise Winnall deals with everything and is super efficient with contacting me back, getting things sorted for me! Thanks so much Louise!!

Katie · 14 February 2017 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Excellent

Helen has been extremely helpful when we were looking to rent always on the phone with an update and made our move very very smooth. We will always go back to Andrew Grant due to Helens professionalism. Once again thank you Helen

Shiraz · 29 December 2016 · Andrew Grant Stratford-upon-Avon

★★★★★ 5/5

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Chloe has been great with everything i needed!

Whenever i had a question or an issue with the property i was renting with Andrew Grant (14 Squirell Drive, Worcester) i have always been able to rely on Chloe to deal with it straight away. Also her friendly attitude and manner on the phone makes ringing up with an issue alot easier! She has been great and i would like to say thanks alot to Chloe and everybody else at Abdrew Grant!!

Tom · 17 November 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Helen Beeson first rate

Helen Beeson is by far the best Lettings Negotiator I came across when trying to secure a rental property. She was fun, fast and extremely efficient operator both on my behalf and the landlord. I have no hesitation in recommending Helen..., thank you for all your help I love my tenancy in Lucys Mill. Also helped me negotiate through the issues of being self employed.

Catherine · 10 November 2016 · Andrew Grant Stratford-upon-Avon

★★★★★ 5/5

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Fantastic friendly service

The service received from Andrew Grant, and Debbie in particular, was superb. We have spent 7 months looking for a new home and she contacted us on a regular basis to check whether we were still looking and to let us know when suitable properties cropped up. Emails and phone calls were responded to promptly in a polite manner. Thoroughly professional at all times.

Louise · 9 November 2016 · Andrew Grant Henley-in-Arden

★★★★★ 5/5

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Swift customer service

I recently moved into my flat let by Andrew Grant but paid my first months' rent too early. Chloe was very quick in answering my queries about this issue so I couid be refunded, I am very satisfied with her professionalism and courtesy.

Jeremy · 15 October 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Wonderful customer service

Leanne Fletcher has dealt with our tenancy for 2 years and has always gone above and beyond to help us in whatever way she can. Our tenancy has recently moved to Andrew Grant from another company and we are happy that she will be our point of contact here. Karen is also extremely helpful!

Jade · 11 October 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Property Management Service

I have recently moved into rented accommodation managed by Andrew Grant and RUTH BUSBY has been very helpful and efficient in the short time I've dealt with her - she is friendly, approachable, thorough and very much on the ball in contacting the relevant people to get the issues looked at / sorted. This truly is immensely appreciated - not only does it provide peace of mind, it also saves me a lot of time / effort not having to keep following-up - I know things are in hand. A great service so far, thank you Ruth.

Nicola · 1 October 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Leanne Fletcher

As a tenant over the past two years, I have dealt with Leanne (and Karen who is also excellent) a number of times regarding any issues. I always receive a quick and professional response. If there are any maintenance issues, Leanne soon arranges for these to be resolved without the need to keep chasing up. She delivers a professional but friendly service.

Gareth · 1 October 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Always Professional: Leanne Fletcher

I have known Leanne, as a tenant, for 3 years and can't speak highly enough of her. She is the consummate professional, efficient friendly and easy to talk to. Grade A1.

Steve · 30 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Leanne Fletcher..........Awesome!!

Leanne is a consumate proffesional Knowledgeable. Informative. Trustworthy. Caring. Customer service perfection. She is a credit not only to herself, but also to the company she represents. I would recommend her to everyone who is buying or selling or letting a property.

Ricky · 30 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Excellent Service

I would like to nominate Leanne Fletcher for her exemplary service to me. Throughout my rental I have felt at all times she has dealt with me professionally but also as a friend and a valued tenant.. Recently she has had to liaise with other parties on our behalf. During this time she has kept me in constant touch with progress and offered me honest , knowledgeable and helpful advice. I have a chronic health condition and recently undergone major surgery, during which time Leanne has shown understanding and sensitivity with timing the Inspections for when I am feeling well enough. She is also very kind to my little dog ' Pixie '; she picked up on his shy nature very quickly and she is always very comforting and gentle with him. I would highly recommend Leanne; she has resulted in the rental process being a very positive experience for myself and my family.

Zoe · 30 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Excellent service

As someone that has rented for quite a few years because of the nature of my job I've had many dealings with lettings agents. Most of these experiences have been horrendous. So having to move again, to a different city, filled me with anxiety with the prospect of dealing with yet another incompetent letting agents. Thankfully Megan & Louise at Andrew Grant has made the whole process easy and completely stress free. Both instantly put me at ease and all queries were taken care of straight away. Thank you for your efficiency and amazing customer service.

Allaina · 29 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Leanne fletcher

Absolutely brilliant service has been given to me by Leanne fletcher.

Annette · 29 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Friendly, helpful and fast service

I have been very impressed with the friendly, helpful and professional service Leanne has provided me with. Queries are being replied to quickly and with a smile. I can highly recommend Leanne.

L · 25 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Very friendly, quick response, efficient

For more than 2 years now, I have been living as a tenant at a property managed by Leanne and I couldn't be happier or more satisfied because in the last 2 years, she has been really quick to sort out any breakdowns or faults that have happened in the house. She always knows exactly who to call or what to do in the event of any problems. Because of this, I see myself living at this property for the foreseeable future. Thank you so much Leanne! You are excellent at what you do.

Obianuju · 21 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Leanne fletcher

Always very helpful, never had to wait for reply. Brilliant

Kamila · 21 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 4/5

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Very friendly and helpful

Deal mainly with Leanne Fletcher who is always helpful, quick, and deals with problems in a very friendly manner both phone and email. Then follows up by keeping us informed of any news.

David · 20 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 4/5

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Tenancy

We are happy with the service received by Leanne Fletcher ..Thank you.

Rui · 20 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Friendly and efficient service made moving easy

I have had a really good experience of dealing with Leanne at Andrew Grant Worcester for my recent apartment move and with a few post move queries. I always get very prompt attention and I have found dealing with Leanne really easy as she is always so helpful and pleasant.

Deborah · 20 September 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 1/5

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Rented a property through Andrew grant. The service was terrible. I was repeatedly told that items would be emailed to me the next day and never arrived, I was constantly having to call up Andrew grant to get anything done. I would ring at 3 in the afternoon and told by the agent that he hadn't looked at his computer yet!! Absolutely terrible service, I would still be waiting on the property now if I hadn't phoned them. Will never use this company again.

Lousie · 31 August 2016 · Andrew Grant Redditch

★★★★★ 5/5

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Fast, easy and stress-free

Glenn at the Redditch store was helpful and explained everything to us throughout the process. We are first time renters but Glenn and the staff at redditch made it an easy and stress-free process informing us what was happening throughout and what payments were required and why. No hidden costs or agendas. Would highly recommend using Andrew Grant!

SM · 23 August 2016 · Andrew Grant Redditch

★★★★★ 1/5

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Where do I begin

Myself and my partner picked Andrew Grant to be our estate agents when we rented our first property, what a mistake that was. From the start we didn't feel welcomed into the property, the day we picked up the keys they were practically thrown at us, and from then on it just got worse and worse. This was going to be our first home together so it was scary enough and Andrew grant made everything 10x worse. The service from staff was just horrendous, the attitude of some of them was that bad i actually thought it was some sort of set up, we're not rude people and had no reason to be treated this way. The property we moved into was falling apart from the beginning, although it looked beautiful to the eye the actual place itself was falling apart bit by bit because of the awful building work. When we would call up and ask for someone to come take a look it would take them weeks at a time, and the 2 guys in particular they sent out absolutely infuriated me. They made jokes about how bad the foundation of the house was and how I was stupid to move there in the first place, they said it'll have problem and after problem and as that was my first house I was absolutely terrified by that statement. We let all that slide until the end of our tenancy, when we moved in to the property it was so filthy and dirty we spent a whole week cleaning it before actually moving in, and when we left we cleaned the place again top to bottom although I just wanted to get out as quickly as I could. Andrew grant then took 3 weeks to discuss our deposit with us, which only happened because WE called 8 times in one week trying to get hold of someone but they were all "out of office" every single time we tried. That aside, when we finally reached Sulmaan Mohammed he explained they were taking money off for cleaning, although the place was 10x cleaner than it was when we moved in! But, we had another house at this time so we needed the deposit back desperately so we didn't look too far into the deduction. Sulmaan then promised we would have the money back within 3-5 working days, it has now been a further week! When I called Sulmaan he said it was because the main lady that deals with it is away on holiday. And that's my problem how exactly? So if you're thinking about renting from Andrew grant make sure nobody is on holiday because you won't get your deposit back apparently!! It's a complete joke. We were so calm and patient throughout this horrible experience but the fact Andrew Grant asked me for a review just made me think how careless they are. They obviously haven't looked over my tennancy and seen all the problems we've had otherwise they would never have asked for a review from me. So long story short we have moved into our lovely new home with the most amazing help from Nicol and Co estate agency (an estate agency that actually knows what customer care means) and were so happy to have that 6 months of our lives over and done with. To think we almost took out a year tenancy!!! Oh and also, all the things that went wrong in the house they tried to take money off us for even though we called them and reported it as soon as it happened. They're an absolute con. So anyone thinking of renting off this awful company please note I spoke to around 12 staff members and they're all as rude as each other. It was without a doubt the most stressful and unhappy time of my life and I'm glad it's over with. Cheers!!

Anonymous · 13 August 2016 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Quick Response, Professional, friendly, understanding.

This agent was extremely helpful after a short period of time the agent was able to sort my issue out keeping me fully informed of every step. I found her very polite and extremely professional she also managed to put my mind at ease. Great telephone manner.

Dave · 7 July 2016 · Andrew Grant Worcester (Cupola Court)