Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotSupposed to move in today but previous…
Supposed to move in today but previous tenant didn't move out!!! They manage the property. Didn't see my money back yet!! I'll see them in courtyes - money back - but property relisted to scam the next client
Lucio · 3 October 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Lucio, we understand that you have since received email communication from our Operations Director in regards to this matter. She is part of the Alex Neil senior management team and we understand that the funds have been refunded to you. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
FacebookHighly recommended. Canary Wharf team is super enthusiastic and genuinely happy to help. From the moment I begin my search till the end they were honest in every step and they were also transparent about their fees. I'm sure everyone has different opinion but from my recent experience with Alex Neil I would very much doubt that they would try to scam a client.
Noro · 2 October 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Noro. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by our staff. We look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
FacebookSupposed to move in today but previous tenant didn't move out!!! They manage the property. I'll see them in court
Lucio · 1 October 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 1/5
FacebookAvoid this agency at all costs. We have recently moved into an Alex Neil's property. They let the house in a terrible condition. We were unable to move in at the agreed date because of lack of cleanliness and many other issues. The biggest problem is that they've refused to resolve the issues and have been consistently been unresponsive and extremely rude. There is not one good thing to say about this agency and its staff. We have been living in the property for 1 month now, and none of the problems have been addressed. Be careful, and if you decide to go with them make sure you discuss everything in writing and keep evidence of everything because they will try to make a fool of you. If needed, seek help through formal complaint systems and the property ombudsman service.
Rita · 21 September 2018 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Rita,
We are very sorry you have felt the need to leave these comments and please rest assured Alex Neil take customer complaints very seriously. We'd like opportunity to fully address your concerns, however after an initial search, our records …See more
★★★★★ 2/5
TrustpilotIt took several weeks of calling and…
It took several weeks of calling and emailing to get a response to a fairly simple admin query. Everyone I spoke to was very polite, it just seemed that the department I was trying to get hold of had no desire to respond to me - leaving their colleagues endlessly calling and emailing on my behalf. I was also encouraged to leave 5 star reviews online in exchange for discounts on certain fees. While there were certain positive things I had to say, I don't think my experience merited five stars (and asking for positive reviews in exchange for discounts strikes me as incredibly morally questionable).
E · 6 August 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Sir'sThank you for taking your time to add these comments, We are sorry you have felt the need to bring certain matters to our attention and please be advised that matters will be addressed internally to avoid future customer experiences. Kind regards Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have been renting a property through Alex Neil Estate Agents for over 4 years now.They are very professional and excellent,every issue which has been reported in the property eg.drain blockage or water leak was fixed immediately by very experienced and professional contractors.The customer service is very polite and friendly .I highly recommend Alex Neil Agents.This is the agent surely you can trust.
Marcin · 9 June 2018 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Marcin Drelich
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards
David Hatch, Director
★★★★★ 5/5
TrustpilotVery good Estate Agent
Very good Estate Agent, found them really helpful during my recent search for a property!
Mr · 20 March 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear G.Thank you for adding this review. We look forward to many future dealings. Kind regards Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotA very good all round service
A very good all round service. I chose 3 local agents and 1 online agent to sell my property on the isle of dogs. Alex Neil sold it in 9 days. I was very happy with their services and would highly recommend. I would like to mention Harry (who sold my house) and Liz (the sales chaser) who both did a great job.
Jackie · 18 March 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Jackie Chan,Thank you for taking your time to add this review. We were very pleased to read your comments and we thank you for using our services. Kind regards Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotWorst Agency in London
I regret the day when I found this agency. They never answered my emails / calls in time, it took weeks to have hearing in the flat. The fees are ridiculous. £360 to change a sentence in a contract.Also, the previous tenant told me that Alex Neil pressured them to post fake positive reviews on various websites.Avoid them!!!
Paddy · 19 February 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Sir'sWe are sorry you have felt the need to add these comments, and we are very surprised with the contents. For anyone reading this review please be advised that these Tenancy Fees apply to tenants wishing to BREACH their agreed tenancy terms, as clearly set out within our Assured Shorthold Tenancy Agreements. In regards to false website reviews - serious review sites police and do not publish any fake reviews on their site, so we fail to understand these comments. Regards Alex Neil Estate Agents.
★★★★★ 4/5
GoogleI have been a tenant with Alex Neil Estate Agents for a number of years and have been satisfied with the service they have provided.
Staff are always friendly and helpful, and make every effort to resolve issues as quickly as possible.
Yolande · 9 February 2018 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Yolande Rodrigues,
Thank you for adding your kind words, I was pleased to read about your experiences and glad you have enjoyed the service provided by my staff members. We look forward to many future dealings, kind regards David Hatch, Director.
★★★★★ 1/5
TrustpilotDisastrous service.
It's hard to comprehend the level of anger I feel towards the service we have been provided by this company. After having a serious break in, the company promised a new door to replace the broken one and ensure our safety. This was only installed 7 months later, after endless emails and false promises from Alex Neil. We have now got a damp problem which we have been struggling with for over 4 months. Not only is this a health hazard to us as occupiers, but its leading to deterioration of the flat's state. Despite our proactive approach of trying to get this sorted before the winter, we are still at square one, with the agency refusing to provide us with the landlord's contact number. We are now going to take this to the next step and contact the Environmental Health Council with the hope of our matters being taken seriously.One would think that the agency fee's that we pay would guarantee a satisfactory service, yet I am extremely disappointed to find out that this is not the case.
Jamie · 29 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Jamie,We are sorry you have felt the need to add these comments. Please email our Property Management team propertymanagement@alexneil.com and we will endeavour to resolve all your outstanding property matters. We look forward to resolving all matters. Kind regards Alex Neil Estate Agents
★★★★★ 5/5
GoogleVery helpful and quick to come back with queries and questions
P · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Paul Cummings
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards David Hatch, Director
★★★★★ 4/5
GoogleGood overall experience - property management team is quick to respond.
Rajesh · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Rajesh Narayan
Thank you for taking your time to add this review. I was pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director.
★★★★★ 1/5
GoogleAwful experience trying to sell our flat through this company. They know what to say in order to get your business but when it comes to organising viewings they are terrible. Avoid.
Andrew · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Andrew, We are very sorry you have felt the need to add this review. Unfortunately we are unaware of your concerns and would ask that you give us the opportunity to formally address your matters in a professional nature, please write to our complaints department 146 Lower Road, London SE16 2UG and your matters will be fully investigated with a full response offered within 14 days. We look forward to addressing all your concerns. Kind regards Alex Neil Estate Agents
★★★★★ 4/5
GooglePros:
- Solved most issues efficiently (washing machine broken, door handles loose, boiler trouble, etc.)
- Available and responded quickly to queries or requests.
- Pragmatic and flexible approach, showed willingness to consider us as people rather than just an anonymous customer.
- Unintrusive - always provided notice of visits, never bothered us about unnecessary aspects.
Cons:
- Large fees which were not made clear at the start.
- Mixed messages from different members of staff led to confusion.
- Did not always effectively follow up with third party contractors, required prompting or for us to fix the issues ourselves.
David · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear David Moir,
Thank you for adding this review, I am pleased to read about your experiences and thank you for leaving such kind words. We look forward to many future dealings. Kind regards David hatch, Director
★★★★★ 4/5
GoogleI've been tenant in one of their properties for 3 years and always responded me in a reasonable amount of time and dealt with all repairs promptly.
Also, being able to to all the paperwork either by email or electronically was quite convenient.
María · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear María Eugenia Sierra Pérez,
Thank you for taking your time to add this review, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director.
★★★★★ 3/5
GoogleMy experience with Alex Neil has been average. They do the required amount of work as per any tenancy agency, and fix things as needed. Their fees however are complete extortion - they made us pay £500 to switch a tenant on the contract, and even charge £60 just to give a reference to another agency! I have lived in numerous residencies across London using different agents and I've never seen such high fees (the fact that there are fees for tenants at all is bad enough, but they have completely taken advantage of this). Given the extremity of the fees I would avoid going with them again and would suggest any future tenants to look at the fine print before signing anything (and make sure you have the fine print, as they only supplied this to me when I requested to see it). Overall leaving feeling completely ripped off.
Kailey · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Kailey Fuller-Jackson,
We understand that our "tenancy amendment" fees were incurred due to a clear change of the original Tenancy Agreement terms. Should this had not be required the £500 would not have been due. We are sorry you have felt the need to express your service fee matters however please be advised that all fees are clearly outlined within our Tenancy Agreements (with all contents at the same font size and colour!), on our website and clearly within our high street offices, fully in accordance with industry standards.
★★★★★ 5/5
GoogleShaun was super attentive and proved to be reliable, he arranged me a good quality property, and it was decisive to convince me to rent the apartment, as he told me upon my arrival in London "this is the type of apartment which I recommended to my best friend". I followed his advice and in fact the Agency Alex Nei has the best apartments (relation price / quality) of the east zone! I strongly recommend them to any person! Excellent professionals, helpful staff.
Edymerson · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Edymerson Narciso
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards David Hatch, Director
★★★★★ 5/5
GoogleWe have been looking to buy a property and were extremely impressed by Shaun Marcelle and Alex Neil Estate Agents. Shaun was so friendly, helpful and very honest, no request we made was too difficult for him and he has a way to make people feel relaxed, but at the same time he is very conscientious. We wish Shaun the best in the future as he is a breath of fresh air in the housing market
Tony · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Tony Caink,
Thank you for taking your time to add this review, I was pleased to read about your dealings and we look forward to many future dealings. Kind regards David Hatch, Director
★★★★★ 4/5
GoogleThere are a few things that are a given in life - taxes, death, and working with estate agents. Thankfully, dealing with Alex Neil is much better than the first two. I've rented through the company for 4 years now and always been impressed with the level of service and speedyness of responses. I wouldn't hesitate to recommend them for any rental needs.
Toby · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Toby Gould
Thank you for adding this review, I was very pleased to read your comments and we are glad you enjoyed your tenancy. we look forward to many future dealings. Kind regards David Hatch, Director
★★★★★ 5/5
GoogleI have been letting a flat for the past year and a half with Alex Neil and just wanted to leave a review. They have been very helpful, always responding to emails and calls efficiently and liaising in a timely manner with contractors to help us get the best out of our flat. As a flat we have really been able to depend on Lucia especially to help us out. I would recommend Alex Neil as a letting agency and look forward to using their assistance again if needed when searching for future properties.
Claire · 14 January 2018 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Claire Isbecque
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director
★★★★★ 5/5
GoogleI have been renting a property through Alex Neil Estate Agents for over 4 years now.They are very professional and excellent,every issue which has been reported in the property eg.drain blockage or water leak was fixed immediately by very experienced and professional contractors.The customer service is very polite and friendly .I highly recommend Alex Neil Agents.This is the agent surely you can trust.
Marcin · 14 January 2018 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Marcin Drelich
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards
David Hatch, Director
★★★★★ 5/5
GoogleVery happy that I choose them! Satisfied of their professionalism and quick respond any time I need them. They are always there for you,even when you forget your keys; ).
I can't forget to mention Mateo the most charming and professional estate agent I ever came across with. Thank you for the great job guys!!
Nadya · 29 November 2017 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Nadejdata vsc
Thank you for taking your time to add this review, I was very pleased to read your comments and I was very pleased to read about your dealings with Matteo. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 1/5
GoogleThis company is a joke. They post non existing flats all the time to bait customers.
Andrzej · 3 November 2017 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Andrzej, We completely fail to understand your comment. All properties marketed are currently instructed. Please visit www.alexneil.com to view our full listings. Kind regards Alex Neil Estate Agents
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