Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotOur agent Sara went above and beyond to…
Our agent Sara went above and beyond to help us find a property as well as making us feel comfortable by answering all our questions and being really approachable and friendly.She cares for her customers, she is really knowledgeable and she is been extremely patient in assisting us in price negotiation with the vendor.
Amilie · 28 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Amilie,Thank you for taking the time to relate the positive experience you enjoyed in your recent dealings with us.We were pleased to read your comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI was happy with the service I received…
I was happy with the service I received while selling my property through Alex Neil.Sara was very proactive and always kept me up to date making the sale of my property less stressful.Was an absolute pleasure and highly recommend her services.
Anaisha · 27 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Anaisha,Thank you very much for taking the time out to leave a positive review about your experience. We were pleased to read your comments and hope to assist you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotI bought my home from Alex Neil with…
I bought my home from Alex Neil with the help of Sara and I had a very professional and efficient service.She was very patient with us whiles we put all the paperwork together. She kept us regularly updated with developments and she showed genuine enthusiasm. Would recommend them to everyone.
Hiroto · 27 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Hiroto,Thank you for leaving this positive review of your experience of dealing with us. We were very pleased to read your comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotThe service was excellent.
The service was excellent.Sara has been so helpful in securing us a place. She cares for her customers and is very responsive, unlike some other agents.She put in so much effort and always had a big smile on her face.Her service was second to none.Thank you
Joshua · 27 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Joshua,Thank you for leaving this positive review about your dealings with Sara. We were very happy to read the comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotSara went above and beyond in trying to…
Sara went above and beyond in trying to secure us a lovely apartment with everything we needed. She was friendly and very helpful, not just regarding her properties but with general letting advice and valuable local knowledge, which was essential for us. Thank you very much for everything!!!!
Charlie · 27 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Charlie,Thank you for taking the time to relate the positive experience you enjoyed in your recent dealings with us.We were pleased to read your comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotAmazing service of Sara
Such a lovely and fun on going lady. Her service was exceptional and can’t get any better! Definitely recommend everyone to go there and speak to Sara.
Valeria · 26 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Valeria,Thank for your positive review of your dealings with our South East London office. We were pleased to learn of your experiences and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotAn overall good experience
An overall good experience. Sara was always a pleasure to deal with. Good and timely communication throughout the whole purchase process. Will definitely recommend
Michael · 26 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Michael,Thank you for taking the time out to review your positive experience of dealing with us. We were pleased to read your comments and hope to deal with you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 1/5
GoogleHow can I explain my experience is ALEXNEIL … painful perhaps? Was supposed to be a fun and exciting experience for me and my boyfriend however it was disappointing and heartbreaking and ALEXNEIL did nothing to help. We went for a viewing for a FULLY FURNISHED flat … when we moved in we got a ‘PART FURNISHED’ which was the sofa and dining table only. Imagine our shock and surprise. The agency had no idea when I called them, finally the landlady ordered us a bed that was £40 from amazon with a mattress that was WAY to small. We battled back and forth and the landlady only agreed to buy a dining table and tv stand as essentials to the flat. We pay a lot a month for this flat (being new Canary Wharf) and had another -£960 in buying furniture for our so called ‘FULLY FURNISHED FLAT. We paid stupid amount of a deposit, speaking with ALEXNEIL we was told ‘what more do we want’. They are unprofessional and unable to communicate. To this day (we moved in a few months ago) we are having trouble communicated with ALEXNEIL, they moved us in the a damp, mouldy not so perfect flat and I think I’m in the right to share this with you all. If you choose to go with this company please please do it with your eyes wide open, they’re scammers, they won’t communicate with you after they rob your money. This review was a long time coming.
Irmak · 25 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Irmak Osman,
Thank you for your feedback regarding this office, apologies that your experience led you to leave comments in this way.
You have option to elaborate in detail about the points you cover by sending an email to headoffice@alexneil.com
Insinuations of scamming and robbery within your review are strong in nature and terms like these can be seen as defamatory.
We will be investigating accordingly in due course.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotGreat Service
Sara from the Surrey Quays branch was great, very helpful, polite and professional. I really liked the way she works, enthusiastic and always response to all queries very quick and with courtesy.
Ethan · 24 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Ethan,Thank you, we are grateful that you've taken time out to leave this positive review about your experience. We look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotA happy, Satisfied landlord.
I approached Alex Neil estate agents at the beginning of the month. I had a property to rent in East London. I must say from start too finish I was very, very pleased with the service they provided. the valuation was smooth and on time. no agent was ever late for a viewing. I left the branch a key to my property and every time I would visit on the weekends the place was spotless, not a thing out of place. Upon them finding me a tenant all negotiations were extremely easy. I know have a tenant in place that was referenced vigorously, fast but accurate !I had no issue leaving this Review as I could not be more happy with the service provided. thank you ever so much everyone involved at Alex Neil. Alan.
Flanker1992 · 21 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Alan,Thank you for taking time out to leave this review, we welcome your positive feedback and look forward to dealing with you again in the future.Best regards,Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotSara was extremely helpful and easy to…
Sara was extremely helpful and easy to deal with. She guided each one of us through every step with precision and was more than happy to answer our questions round the clock.
Bonnie · 20 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Bonnie. Thank you very much for leaving your review. We are happy that you had a pleasant experience thanks to Sara and we hope to be able to assist you again in the future. Kind regards, Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotExcellent service
Excellent service received by several staff members. As an overseas landlord, it puts my mind at ease knowing my property is managed correctly.From start to finish, the service i have received has been 5* and effortless on my part.Thank you for all your help and keep up the good work!
Lizzie · 20 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Lizzie.Thank you very much for leaving your review. We are very pleased that you are happy with the service provided by our staff. We are happy to look after your property and we look forward to many future dealings. Best regards, Alex Neil Estate Agents
★★★★★ 4/5
TrustpilotRented via this company for the past 3…
Rented via this company for the past 3 years, never had any issues and staff were always friendly and responsive to my property issues. thanks alex neil for a pleasurable experience in london
Rosemary · 19 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Rosemary. Thank you so much for your review. We are very pleased to be able to assist you and we look forward to many future dealings. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotSara is a great agent.
Sara is a great agent.When the transaction of buying a flat became more and more tensed for both buyer and seller, Sara still acted in a very professional way and tried very hard to listen and tried to make everyone happy.I would strongly recommend You
Elaja · 17 June 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Elaja. Many thanks for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotDo not trust Alex Neil
We had the worst experience with Alex Neil. After signing the pre-tenancy agreement, which included furniture, we were sent the final tenancy agreement, which again we signed. The final agreement did not include the inventory but nowhere it mentioned that it would void the pre-tenancy agreement.5 days before entering the property, we received a call from the property admin which informed us that the landlord decided that he would not provide any furniture. Alex Neil could not offer a discount towards the rent nor a refund of the agency fee. Saying that we were disappointed is an understatement as we could not take up the apartment any longer as purchasing furniture was not within our budget. It's now 2 days to the day when were are leaving our current flat and we still haven't found a replacement, leaving us stranded on a street and having to beg our friends to let us stay with them.
Linda · 13 May 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Linda,We are very sorry to hear of your experience and understand your disappointment with the Landlord’s decision about furnishings which has led to the situation you’ve described.Liaising with our Management Team is the way forward as they will do everything within their control to help you find a satisfactory solution. Best regards,Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotSo so bad
Words cannot explain how awful they are. I rented through them and upon doing the viewing they said they would fix a mould situation that was in one room and fix some broken furniture before we moved in. This was never done and we kept asking and it took months. The process of referencing was soooooo long, longer than any I've experienced begore. It was filthy when we moved in, and they expected us to pay for cleaners when we moved out. The mould was so bad that the entire walls were crumbling, all the electrical wires were so damp that they all had to be ripped out and replaced which the landlord refused to pay for for weeks so we had no electricity for ages. I ended up paying for it myself. We got so ill constantly from the mould and their solution was to leave all the windows open at all times and the heating on at all times which was very unsafe as we were a ground floor flat and also a waste of money. When the plumbers/builders/decorators came to look at the place they were horrified and advised us to contact the council because it was structurally awful and unsafe and also the mould was so bad that all our belongings were being destroyed. The landlord refused to pay for anything to be fixed to a proper standard (just had mould wallpapered over but the walls were so mould that the wallpaper wouldn't even stick or dry to it). There was a leak under the bath which had obviously been leaking long before we moved in and someone just put a baking tray underneath it. Then that rusted and disintegrated. Alex Neil got fed up with the landlord not paying for anything so they said they no longer were going to manage the property, just the rent. Which meant the landlord who lived abroad was going to deal with all the issues we had despite not seeing the flat for years. We said we wanted out of the contract because we signed it with Alex Neil not the landlord. They told us we could leave but then changed their mind, they gave us loads of false information then took it all back. It was a nightmare. They then started doing viewings with only 20 minutes notice meaning we were at work and had no way of getting back to the flat to clean or put away our expensive items safely. They would leave lights on after viewings wasting our electricity. One time out front door broke meaning we couldn't close it and it took them days to fix it.... It was ridiculously unsafe. They would act as if they were really trying to help us when we emailed or called but really they did not care at all.
Caitlin · 1 May 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Caitlyn,We are very sorry you have felt the need to leave these comments as a review of Alex Neil’s services. However, whilst we empathise with you it is evident from your comments that perhaps the property’s condition you chose along with decisions taken by the Owner/Landlord concerning repairs/improvements contributed more fully to the bad experiences you outline. As an Agent, we are positioned between tenant and property owner and are often tasked with delivering difficult information about decisions not of our own making. It also appears from what you say that we discharged our position and ceased managing the property which potentially substantiates the presence of issues outside of our service remit and control. We take service issues seriously but at present this review remains, one dimensional, anonymous and unsubstantiated. We would require full contextual information including your name and the property address to enable us to investigate issues fully with a view to offering a response or resolution.All complaints are handled in accordance with our Internal Complaints Procedure which can be found on our website https://www.alexneil.com/Head-Office. Please submit any complaint in the manner outlined and it will be promptly dealt with. Best regards,Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotCon Artists
Con Artists! I would advise everyone to stay away from them in particular landlords. I decided to try them for the first time to let out a property in the canary wharf area. I was dealing with Harry Neal at the Canary Wharf area. Although I was pushed a lot into retaining them for management of the property I declined and only elected to instruct them to find me tenants. It was explicitly agreed they would only be charging me 8 % plus vat of the annual rent. I got a very excited call that perfect Tenants who had been with Alex Neil for three years were now looking for a bigger property to move into and had loved my property after viewing it. I was informed that they they wanted to rent my property for 3 years. As I am looking to sell the property I informed them that I was looking to only rent it out for 2 years (thank God for that). I however made it clear that I will not pay the agent commission up front for 2 years and wanted to pay that monthly. Given that I wasn't agreeing to proceed otherwise I kept getting sales calls everyday with an excited tone of how they had worked out a very special deal for me. All of these special deals turned out to be ways of how they could actually charge me more by taking up more services (management services etc) from them for less. In any event it was agreed in the end that they would deduct the first years commission from the first rent and then deduct the rent for the 2nd year at the beginning of the second year. My tenant then proceeded to transfer both the first months rent and six weeks deposit. Without any discussion with me or the tenants, they have retained the entire amount (including the deposit!!!) and transferred only £ 92 to me. I have them emailed them with evidence that this was not what was agreed and forwarded the emails to them. No response. This will definitely not be the end of it and although they are not formally regulated by any body, I will be making necessary complains to different bodies which may well take up interest in this matter. Retaining the deposit is unlawful on their end and I have also informed the tenants of this.This is an extremely unprofessional firm and are literally (as the other reviews suggest) out to only con people out of their money. I strongly believe the other positive reviews on other websites is as a result of paying for them and they are not legit.
Sheryar · 25 April 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Sheryar Khan,We are sorry you have felt the need to leave these comments. We would appreciate the opportunity to resolve any problems and we take genuine complaints about service issues very seriously. However, we require full contextual information including the property address to enable us to investigate issues fully with a view to offering a response or resolution.Service issues are handled in accordance with our internal complaints procedure which can be found on our website https://www.alexneil.com/Head-Office. Please submit any complaint in the manner outlined and it will be promptly dealt with. Best regards,Alex Neil Estate Agents
★★★★★ 1/5
GoogleKeep getting unsolicited calls from this company.
Stu · 19 April 2019 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Stooby,
We are very sorry you have felt the need to leave a 1* rating over this issue. Please allow us to resolve the situation as removing your details from our database is straightforward.
In this instance, please communicate your full name, email and phone number to us by email using headoffice@alexneil.com, this will enable us to locate and remove them.
It is also worth bearing in mind that your details could initially have been provided to us to follow up. We can receive information from third party portals/websites that you may have interacted online with or perhaps you’ve utilised an app with a similar policy.
Many websites, apps and portals that we utilise to assist buyers, tenants and sellers will often share visitor data with the businesses that use them. They obtain visitor consent to share their information in accordance with their privacy and cookie policies which is accepted by visitors using their site.
For example, and not limited to websites/apps like Rightmove, Zoopla, OntheMarket, Spareroom, Gumtree etc can share data in this way, and this list is not exhaustive.
If you have any further questions please let us know and we look forward to hearing from you so that we are able to resolve this.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotExtremely unreliable and unprofessional…
Extremely unreliable and unprofessional when obligations come onboard.They won't comply with their share of the deal and will ignore you over the phone, email and letters for longer than is reasonable acceptable.AVOID if you can, if you can't make sure you have everything that happens on the property documented. They are capable of accusing you of pre-existing damage and trying to rip you off with everytype of fees. Unreliable to carry on with property maintenance and mandatory gas and electrical reviews.
Joao · 4 April 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Joao Rodrigues,We welcome all feedback and are sorry that you feel this way. We would appreciate the opportunity to resolve any problems that you’ve experienced. With the absence of the full details of your situation along with the property address we are unable to respond fully via this forum.Even with the limited information provided, please be mindful that there are two sides to every story, three or four sides when an agent, tenant, landlord and contractors are all involved in processes.You can elaborate in detail about the points you raise by sending an email to headoffice@alexneil.com Please accept our apologies again for any inconvenience that you may have experienced. Best regards,Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotDishonest & Unprofessional
A truly terrible completion - but what makes the service so bad is the inability and unwillingness to accept any responsibility.
Issue primarily surrounds completion - at the time the money was transferred into the sellers' solicitor's account, none of the keys were secured. Hours later, only one key and fob was available and I was forced to chase it down myself.
Despite explaining the situation and cost of this inconvenience on moving day, I was told incorrect information by the agency as they refused to accept any blame. Firstly, they said that exchange was simultaneous, despite the paperwork being signed and exchange occurring much earlier in the week. Then they told me that they advise changing the locks, conveniently overlooking the fact that the FOB to the building is what provides access.
Simply put, the money cannot have been transferred without any access to the flat being provided - no key, no FOB. I have had to get solicitor involved to look into the matter further, which is good as a sign as any that the agents on this deal were not operating as they should.
Utterly let down by this service and inability to even accept the responsibility as they continued to lie and misstate the facts in all their responses.
John · 3 March 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear John,
Thank you for your feedback and please accept our apologies that your experience led you to leave these comments.
Completion day can be fraught, and we share, understand and empathise with your frustrations regarding the key handover not proceeding smoothly.
However, an Agent can only release the physical keys/fobs that they hold in their possession at the time of legal completion.
Fobs are often a generic communal resource for residents and is why there is emphasis placed on changing door locks to any incoming homeowner for numerous reasons. For example, the previous owners may have had multiple sets of keys cut for their own familial use. Or there may have been multiple estate agent firms issued with keys when marketing commenced. Replacing locks is seen as a good security precaution over trying to account for every set that has been cut.
On completion day itself, the onus is on the seller to ensure that they make keys/fobs available for the incoming purchaser once completion is confirmed. They don’t have to lodge them with their agent, key handover can be between seller and purchaser or from a development concierge/representative.
Legal completion doesn't happen at a set time of the day and is based on completion monies being received by the seller's solicitors bank, only then can keys be released wherever they are held.
Planning completion timings can be difficult because of the latter and on occasion there can also be delays with outgoing owners/previous tenants securing the property a final time and providing full sets of keys.
Factors like these can and often will be beyond our reasonable control. Apologies again that things didn’t proceed exactly as hoped on your move in day.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleRating only, no written review.
Natalia · 6 February 2019 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Natalia,
We are very sorry you have felt the need to leave a 1* rating. However, without more specific information it is very difficult for us to investigate any issues and offer a response.
If we can offer any further assistance please let us know, you are able to contact us directly at our office or by email to headoffice@alexneil.com
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleAbusive calling from this company. 4 calls in 2 minutes?! One never even enquired! Clear breach of GDPR. Call me again and I'll take appropriate action with the competent authorities.
Joao · 6 February 2019 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
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★★★★★ 1/5
TrustpilotKeep making unsolicited marketing calls.
Keep making unsolicited marketing calls to my mobile. You don't have anyone looking in my area - if you do, point them to Rightmove or Zoopla. I'm not signing up with you.
Stu · 29 January 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Stu,We are very sorry you have felt the need to leave these comments and rating. Please allow us to resolve the situation by removing your details from any of our contact lists, it's very straightforward. You haven't provided enough information here for us to locate your details and the calls you've received may not be unsolicited. Your details could have been provided to us from another source enabling us to attempt contact with you to establish how we can assist your property needs. Based on your previous and current internet activity we can receive information from third party portals/websites that you’ve visited or perhaps you’ve utilised an app with a similar policy. Many websites, apps and portals that we utilise to assist buyers, tenants, landlords and sellers can share their visitor data with the businesses that use them. They obtain visitor consent to share personal data by your acceptance of their own GDPR/privacy and cookie policies when using their site. For example, and not limited to websites/apps like Rightmove, Zoopla, OntheMarket, Spareroom, Gumtree etc can share data in this way, and this list is not exhaustive. In this instance, please communicate your full name, email and phone number to using headoffice@alexneil.com, this will enable us to fully check our system, locate your details and remove them. If you have any further questions please let us know and we look forward to hearing from you so that we are able to resolve this.Best regards,Alex Neil Estate Agents
★★★★★ 2/5
GoogleRating only, no written review.
Andrei · 14 January 2019 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Andrei, we are very sorry you have felt the need to leave a two star rating. We would ask that you give us the opportunity to formally address any concerns you may have. Please contact us at headoffice@alexneil.com and your matters will be fully investigated. Kind regards, Alex Neil Estate Agents
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