Trusted Agent profile · Greater London
Verified
★★★★★
1,018 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,018 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on View Agents
All 2 offices
191
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSara gave us a brilliant service throughout the whole process. She was friendly, approachable and professional at all times and kept communications between us all really smooth. We highly recommend working with her.
Dear Tamas, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI have been dealing with Sara for the last month. During this time I have found Sara extremely helpful, she listened and understood what I was looking for. Buying a property is a big decision and she has never been too pushy, unlike other sellers in other Estate Agents. Thanks for all your help in my search.
Dear Stephanie, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI have recently sold my property with Alex Neil. I felt that Sara Garzelli was open and honest the entire way through negotiations and went above and beyond to get me the deal I needed. GREAT SERVICE
Dear Quij Yang, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI have recently moved into my new house and I have received an excellent service from Sara Garzelli. She has dealt with everything in a very swift manner! Really pleased with her and Alex Neil
Dear Mariana, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleThey are very professional and helpful agent they find me a property within few days, Tommaso specially has been fantastic during the all process,
Dear James, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI use Alex Neil to sell my flat and I have to admit that they are very professional all the way during my sale, A big thanks to Tom and Michelle.
Dear Jamie, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
1/5
TrustpilotWarning to fellow landlords
Warning to fellow landlords, Beware of this very greedy estate agents. I instructed them to find tenants for my property. They send you pages and pages of small print terms and conditions which you have to agree to to complete the paperwork. What you are agreeing to is that if your tenants decide to stay on, then AlexNeil will ask you for their commission for the new period otherwise they will descend on you like a ton of bricks and threaten you with legal action if you do not pay. Other decent estate agents in the area will charge you commission for tenant finding for the initial contract period and that’s it. I would never use them again. You have been warned
Dear Wafik Morcos,We are sorry that you felt the need to leave a review of this nature but thank you for providing your comments.We take all feedback seriously and endeavour to ensure all clients are satisfied with their experience of dealing with us.If you feel aggrieved and would like us to investigate and respond in more depth, please send full details including the subject property to headoffice@alexneil.com.Best regards,Alex Neil Estate Agents
1/5
GoogleI complained about the broken furniture in my apartment in May, and the agent said they would send someone to fix it. Nothing happened. Then an agent called me saying they had lost the key to my apartment. I went to their office and it turned out the key had always been in their possession. I complained about the broken furniture again. The agent said “oh I am so sorry! I’ll send someone to fix it!” Nothing happened. Now even more furniture are broken. I called and was told they would send someone to fix them. Again, nothing happened! I figure they don’t really want to fix the furniture, so that at the end of the contract they will blame me and take the deposit. What a shame. To follow up with what I wrote earlier: Three weeks after I complained here on google map and was again promised someone would fix the broken curtain, blinder, cabinet and bed, nothing has happened! Two weeks ago, a guy came with a ruler, stayed for 10min, and measured a thing or two, and said he would come to fix the furniture. Then, as you might expect, he or Alex Neil never contacted me again.
Dear Xiaolei Xie, We are sorry you have chosen to leave these comments as a review of our services. Unfortunately, you haven't provided the address of the property that you are referring to. Without that information it isn't possible for us to investigate and respond to you in more detail resolving any issues. We would like the opportunity to do this, so please send an email with further details to headoffice@alexneil.com Best regards, Alex Neil Estate Agents
2/5
GoogleWe viewed a property on Vassal Road SW9 with Alex Neil estate agents. I wouldn't usually leave a review of an agent based on one viewing but it was so bad I felt I had to. The telephone manner of the agent was unprofessional; shouting down the phone to be heard over the loud house music playing in the office. The property itself was a joke and nothing like the photos. This would have been understandable if priced accordingly. The agent clearly had no idea about the construction of a building. A general understanding of buildings, their construction and maintenance should be a prerequisite for a professional selling a property considered by them to be worth £525k. Instead he just lied and made up facts. He told us, completely inaccurately, that the massive crack in the plaster on the stairs was there because it was irreparable; that the reason why the floor was uneven was because the builders ran out of concrete (even though it was obviously a suspended timber floor); and then said the bucket catching water dripping from the ceiling of the bedroom was due to condensation! I'm giving two stars on the basis that it was the sellers that insisted the property be marketed at £525k.
Dear AMBC, Thank you for your feedback, we were sorry to hear that your experiences fell below that of your expectations. We have taken your points on board and will raise them with our teams accordingly. Good luck with your search for a property. Best regards, Alex Neil Estate Agents
5/5
View AgentsSara is a great asset to Alex Neil.
Sara is a great asset to the Alex Neil. She gave me an exceptionally great service. Her professionalism and enthusiasm is commendable and would recommend many friends and family towards her direction if they were looking for properties.
5/5
Facebook????? An excellent example of traditional estate agents even if I do say so myself!
5/5
GoogleGreat service and would recommend. Helped me and my colleague secure a great property.
5/5
GoogleBrilliant customer service from Bora Huseyin,would highly recommend Alex Neil and especially Bora,went above and beyond to sell our house.
5/5
GoogleVery happy with the service i recieved. Very professional and straight forward. Bora was exceptional in helping me and would recommend.
5/5
Facebook????? An excellent example of traditional estate agents even if I do say so myself!
1/5
TrustpilotPoor client service
Sadly to say they canceled prearranged flat viewing twice. One 5 min. before the meeting. I wouldn't consider the company as a serious business partner.
Dear Sylwia,We are very sorry you have felt the need to leave these comments as a review of our services. From the limited information you have provided here, we've been unable to locate your details in our database and we'd like opportunity to resolve any issue experienced.If you would like us to investigate and respond further please send an email along with your contact details to headoffice@alexneil.com Best regards,Alex Neil Estate Agents
1/5
TrustpilotDishonest, Duplicitous and Difficult
I feel sad having to write this, but dealing with Alex Neil for the past couple of years has been one of the worst experiences of my life living in London. I have been genuinely afraid to write this review until we fully ended our tenancy with deposit fully returned for fear of repercussions from the company. However, I know I’m not the only one here that has had significant problems with this company - scroll down to Caitlin’s review below, and the other reviews beneath it and you will uncover the truth.This company is one of the most dishonest, morally bankrupt and unprofessional companies that I've ever had dealings with. From our first days as tenants, we have been treated with nothing but contempt and on occasions lied to. We have been made to feel continuously unwanted and unwelcome in our own home. On more than one occasion, the agents entered our property without any notice, having only being aware after the fact because we found our things have been moved. They just made up whatever excuse they wanted each time. We felt so unsafe in our home, we had to get remote cameras, so we could be sure when people were in our house. On multiple occasions, they would say one thing to us, and another to a third party. They quibbled about every little part of wear and tear in the property (in what has clearly been a well looked after home), blaming us and charging us for things that were not our fault. They were routinely unpleasant and blunt via email. As a tenant, you are constantly made to feel like an inconvenience, a hassle, and an unwanted element in the process, always at fault and always in the wrong despite acting in good faith, looking after the property and paying rent on time. Such has been the experience that I am genuinely worried about going into more detail, for fear that more specific examples would identify who we are.You can see that the only way Alex Neil deal with these issues is for people raising them to fully identify themselves or blame them for the poor choice of property - you can see it yourself in the reviews below.All I can say is that as a tenant, renting through Alex Neil has been one of the worst experiences we've ever had in nearly 20 years of renting property in London, and I sincerely regret the day we rented a property through them.
Dear Philip,Thank you for your feedback and please accept our apologies that your experiences have led you to leave these comments.As you have alluded, it is difficult for us to offer further apology, comment, mitigation or reply as you have chosen to remain anonymous.Best regards,Alex Neil Estate Agents
5/5
TrustpilotExcellent Service from viewing to the completion of contracts
We viewed few places with Alex Neil and they have been very helpful, efficient, quick to response and on top of things. During the whole process of buying the first apartment, we were very much worried and stressed but Alex Neil agents helped assisted us on every step and walked us through the entire process smoothly. Excellent Service!!!
Dear Nadir,Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.Best regards,Alex Neil Estate Agents
5/5
GoogleI brought my flat in Baltic Quay via Jon in 2003 I recall several issues regarding the parking spacing and water issues to the car park - he assisted me throughout and I thank him for it - to my surprise he still works for the company!!! I used them in April 2019 to sell and they got an offer for me in 3 days. Great service and I am forever thankful for 16 great years in SE16. Thanks ALEX NEIL
Dear Gemma, Thank you for taking time to leave this positive review of your experiences, it's always pleasing to hear from a satisfied and repeat customer! We were very pleased to read your comments, will relay them to Jon and hope to be of assistance to you again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleI Mr G A Baloch have rented a property from alex o neil from begining the process from viewing and explaining by an agent sara c0mpletly out standing profesional really convincing no time wasting nice 4 bedroom house once its gone to another department management things get worse and unacceptable from initial paper work till now i feel like i am trapped in lawless un profesional group of individual who dressed nicely but lack of knowledge no team work since i moved in i have not receive my check in report i have quite fe issues in the property it takes them weeks to respond no matter how seriouse or emergency is 1.sign board of to let still on the property 2. there is a cycle locked on the stairs got rusted (previouse tenants) really enoying 3.hallway heater is not working since moving date (06/10/2018) 4.light bulb in living room is full stain now after weeks weeks calling and visiting the office learned this there is no team work no managment in this office i read the review i and went to this office i am a foreighner came to uk as a buisness investor visa with my family seen this kind of things shocked and saden me 3 weeks ago i had another issue water leak from roof 0n 17/11/2018 late evening 9 pm this cause caused power cut off i checked and one by one realise there is a water going from one bedroom to the ground floor garage call the electric provider to get some advice because there is no advice who to contact in emergency on tenancy agreement ended up i have to take the fuse off from the garage to keep the rest of the house with electric because its cold i have desperately waited monday call the office told to email us was not use to with that kind treatment well finally sent the managment an email with pictures and damamge of the leak 5 days later some one suddenly appear on door ask for access check everything took pictures and went to inform the office to send profesional just imagine leak with full extend one of the bedroom is soaked carpet is wet walls ceilings all getting mould after a week long wait smell is horrible i have email called and sent my wife and cousin to office to ask they managment staff have promissed 04/12/2018 between 2 pm to 4 pm builder will come to solve the problem and taken mobile no of my wife and my cousin written on diary but exactly 3pm received a call from office no body is answearing the builders phone which i refused my cousin refused to aceept specially he told them we are at home just 30 min before i realise that owner of alex o neil lost the control or intrest of his company reputation just being too relax doesnt matter he is getting enough which also sad i have very big comunity who rent and owns property i am uploading pictures and video clip of the damage it could have very easy and cheap if it could have resolved or control the leak to save me and my family this stress and poor landlord causing him lot money on this damage I WOULD RECOMEND THAT ALEX O NEIL NEEDS BIG IMPROVEMENT IN MANAGMENT SOMETHING HAS TO BE DONE TO RESOLVE THE REPUTATION OF BIG NAME ALEX O NEIL I AM VERY FLEXIBLE AND UNDERSTANDING PERSON AND A FAMILY MAN I AM PAYING £2200 PER MONTH RENT TO MAKE MY SELF AND FAMILY COMFORTABLE
Dear Ghulam Baloch, We are sorry to hear about the experience and property issues that you have outlined within your comments. They have been brought to the attention of our senior management team and collectively we will work in tandem with you to resolve any outstanding issues. Communication can be more fluid via email and if necessary you can use headoffice@alexneil.com referencing the property address. Best regards, Alex Neil Estate Agents
1/5
GoogleI enquired regarding a property with Alex Neil agency. I immediately got a call back from Daniel who informed me the property had gone but he did have another one that we could view immediately. I organised with my friend who could leave work early to view the property at 6:45. We got to the property in the pouring rain and waited until 6:55 (as traffic was bad). I then tried to call the agency. We were told Daniel was on his way....2 minutes later I was called back saying Daniel had been at the property but we were not there and so he had left to go to another viewing!! I do not like being lied to as we were there at 6:45 and therefore could not of missed him. We were outside in the pouring rain after both travelled a while to get there after work. I also had a txt message to confirm the booking at 18:45 as well as an email (both sent earlier on that day). I am very dissapointed with this, It was very inconsiderate and Daniel also had my mobile number and could have called. I do not usually leave bad reviews but this was completely unacceptable. I will not be going any further with this agency!
Dear Annie Fflur, We are very sorry that you have felt the need to leave these comments and rating. Please allow us to resolve the situation for you. We understand that Daniel has reached out to you directly with an apology and resolution option. If there is anything else we can do please email headoffice@alexneil.com Best regards, Alex Neil Estate Agents
1/5
GoogleEnquired about a property, Agent swore on the phone. very unprofessional
Dear Ashleigh Shuttleworth We are sorry to read your comment and very sorry for your experience. Please be advised that all our calls are recorded to ensure a pleasant customer experience. An internal investigation has now commenced. We hope you can try our services again in the future. Kind regards Alex Neil
5/5
TrustpilotExcellent service from day one when we…
Excellent service from day one when we met Sara.I felt that my requirements and expectations were met fully. I have had more experiences with more agents but none was like her.
Dear Aleksander,Thank you for leaving this positive review of your experiences. We enjoyed receiving your feedback and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotI want to thank Sara for securing me a…
I want to thank Sara for securing me a great property and Eva for her support with the reference. I will definitely recommend you
Dear Lynn,Thank you for taking the time to leave your review about our lettings team. We were pleased to hear your comments and hope to help you again in the future.Best regards,Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alex Neil Estate Agents has 1,018 reviews across its two offices, rated 4.4 out of 5 overall: 763 on Google, 23 on Facebook, 41 on View Agents, 191 on Trustpilot. Company-wide Facebook reviews for Alex Neil Estate Agents are counted once, not once per office.
Canary Wharf has the most, with 668 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
