Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
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Alan de Maid's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service, very helpful at every step of the process. Clear guidance and proactive actions help me move my deal fast.
Thank you for your kind review! Our team is dedicated to providing exceptional service and we're thrilled to hear that we were able to help you move your deal quickly. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotA great disaapointment!
We met several estate agents during October / November 2025 with a view to putting our house on the market and taking their guidance on pricing and timing. After an impressive sales pitch we decided to go with Alan de Maid in Locksbottom. Things moved quickly with agreement signed and then photography arranged, pricing and timing we took their full advice, that is where things started to go really slowly and wrong. From the moment of signing the contract onwards i often had to chase for updates, I was only looking for a weekly chat or email just to sense check where we were at as obviously we had our eye on properties we wanted to purchase too. Often waiting 2/3 days for a reply or returned call, plenty of promises given every conversation and loads of examples of what else they are selling to assure us the market is moving. After 8 weeks with one viewing I suggested a price reduction and asked their view on the level, they said good idea and suggested a new price I accepted and away we went with more promises the viewing would materialise. In the end we had just the one viewing in 12/13 weeks, the family came back twice in a week but opted for another property just before Christmas so not a single viewing in January or February. Even getting any meaningful feedback on that was incredibly hard. Overall it has been a hugely disappointing experience and one I will regret, so many assurances given that things would improve and so little activity. It felt like they were desperate to list the property to hit in internal targets but once they called their client list it just sat on rightmove with no other action. I had to chase to get it shown in their window and for some reason they were unable for the whole contract period to show it at the correct location on their website. No doubt this is not representative of everyones experience with Alan de Maid as they have been around a long time but it is ours, at no point did we do anything other than agree with every aspect of the process and listing that they reccomended so on this occasion it is on them.
1/5
GoogleRating only, no written review.
Thanks for your feedback and we’re really sorry if things didn’t go as expected. If you don’t mind sharing more, just drop us an email at review@countrywide.co.uk and we’d love to help.
5/5
GoogleI had a great experience with Alan de Maid West Wickham, thanks to James and Andrea. They were friendly, honest, and highly professional, making the whole process clear and comfortable. Their open communication and genuine approach made a real difference. It’s refreshing to deal with people you can truly trust. Highly recommended.
Thank you for the kind words! James and Andrea are dedicated to providing exceptional service and we're thrilled to hear they made your experience with Alan de Maid West Wickham a great one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAll the staff at Alan de Maid were very kind and helpful, throughout the house sale process. Hannah, Connie and James looked after us well despite our tricky circumstances.
Thank you for your kind words! We're glad you had a great experience with our team at Alan de Maid. Our goal is to always provide exceptional service, no matter the circumstances. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFirst-class experience selling my property through Alan De Maid. Always proactive in communication across all parties, friendly and professional. Special thanks to Hannah and Connie who were a pleasure to work with!
Thank you for the kind words! We strive to provide a first-class experience for all our clients and we are thrilled to hear about your positive experience with Alan De Maid. We will be sure to pass on your appreciation to Hannah and Connie. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThanks to James and Connie for doing all they can to see my purchase through to completion in what was a fairly complex chain. Excellent work by the team!
Thank you so much for your kind words! Our team is always committed to providing excellent service and we're thrilled to hear that James and Connie were able to help you through a complex purchase. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFantastic team there, we were able to buy our house with Alan de Maid and our experience has been amazing. Everyone is reactive and proactive. Highly recommend!
Thank you for your kind words! We are thrilled to hear about your positive experience with our team at Alan de Maid. Our goal is to provide exceptional service and we are glad we were able to help you find your dream home. We appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleUsed Alan de maid to sell a property in Orpington, James and his whole team are very helpful and courteous and couldn’t do enough to help, would absolutely recommend for any property buying or selling.
Thank you so much for your kind words, we are thrilled to hear that you had a positive experience selling your property with us. Our team works diligently to ensure the smoothest transaction possible and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHighly recommend services of Alan de maid from the start to finish everyone was so helpful . Viewings arranged and carried out without any disruption . Advice given through to completion . Perfect services there were several contacts all …
Thank you so much for your kind words! We take pride in providing exceptional service from start to finish. We're thrilled to hear that our team, especially Ryan and Mac, were able to assist you every step of the way. Thank you for recommending Alan de maid! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently sold my house with Alan De Maid and I honestly couldn’t be happier with the service I received. From start to finish, the process was handled in a highly professional, efficient, and proactive manner. A special mention to David Hughes - Branch Director, who personally saw the sale through and kept everything moving smoothly. Communication was excellent throughout, with clear updates at every stage, which made the whole process feel simple, transparent, and completely stress-free. The team were quick to act, knowledgeable, and always available to answer questions, making what can be a daunting experience feel straightforward and easy to follow. I would highly recommend Alan De Maid to anyone looking to sell their house and wanting a reliable, professional service with outstanding support from start to completion.
Thank you for choosing Alan De Maid to help sell your house. We are so happy to hear that you had a stress-free and efficient experience with our team, especially with David Hughes at the helm. Our goal is always to provide top-notch service and support, and we're glad we could exceed your expectations. Thank you for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have just sold our property through ADM Chislehurst and we cannot speak highly enough of Carina, Tom and Sam. Throughout the process they were professional, attentive and helpful. I would not hesitate to recommend them if you are buying or selling a property. Thanks. Noel
Thank you for your kind words, Noel! We are delighted to have helped you sell your property with our dedicated team of professionals. It was a pleasure working with you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks for our new family home! Andrea was a brilliant agent, kind, helpful, and she supported both the seller and us throughout the process. We managed to agree a good price for the property, and the entire experience was incredible, with no pushy agents, clear information, and helpful suggestions. We had wanted for years to find a property in the West Wickham area, and as you are aware, many estate agents play funny games and sometimes use dirty tricks to trap buyers. Alan De Maid is an estate agent I will trust to work with in the future.
Thank you for your kind words! We're thrilled to hear that Andrea provided exceptional service and helped you find your dream home. We take pride in being a trustworthy and transparent estate agent. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience purchasing our property thanks to the estate agent’s support. They were friendly, knowledgeable, and always willing to help at every stage. Their clear communication and guidance made a real difference. We would happily recommend them to others. Special thanks go to Connie, who was extremely helpful and very polite at all times. Her support and professionalism made the property purchase run smoothly.
Thank you so much for your kind words! We're thrilled to hear you had a positive experience purchasing your property with us. Our team takes great pride in providing friendly and knowledgeable service throughout the entire process. We'll be sure to pass along your compliments to Connie for her outstanding support and professionalism. It was a pleasure working with you. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently purchased a flat through Alan de Maid and Ryan provided excellent service from the first day's viewing right up until completion. Without Ryan's dedication this sale would have undoubtedly fallen through. Unfortunately service from the recommended solicitor at Taylor Rose (B.S.) was such that a complaint to the SRA is being prepared. This is not a reflection of Taylor Rose as a company as the vendor's solicitor was also from Taylor Rose and was apparently excellent. Ryan did everything possible to mitigate the ongoing problems, liaising with the vendor, calling solicitors within the chain and involving more senior staff at Taylor Rose on several occasions to drive the process forward. Ryan was incredibly responsive throughout the process and always gave advance notice of any days he would be out of the office for holidays etc. He replied to emails and queries in a very timely manner, often providing information that had not been forthcoming from the solicitor. His communication throughout was faultless. The process was a long and arduous five months, but thanks to an extremely patient vendor and a dogged determination from Ryan to get this purchase over the line, completion was achieved. Thanks Ryan!
Thank you so much for taking the time to leave such a detailed and positive review. We are thrilled to hear that Ryan provided excellent service throughout your flat purchase and was able to overcome unforeseen challenges. It was a pleasure to work with you and we appreciate your patience and trust in us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMany thanks to Annabelle and the team at Alan De Maid for their hard work in keeping our purchase on track. We're now looking forward to moving into our new home later this month!!
Thank you for your kind words! We're thrilled to hear that our team here at Alan De Maid was able to assist you in your home purchase. We can't wait for you to move in and start making memories in your new home. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at Alan de Maid were really professional and helpful from start to finish. A big thank you to James, Caleb and Matt for helping us through both our sale and purchase - we couldn’t recommend enough.
"Thank you for taking the time to share your positive experience with us! We are delighted to hear that our team, especially James, Caleb, and Matt, were able to provide a professional and helpful service during your sale and purchase. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe dealt with Alan De Maid during our recent purchase. We received great customer service and would highly recommend the Orpington branch especially Dario. Many thanks
Thank you for choosing Alan De Maid for your recent purchase! We are thrilled to hear about your positive experience and appreciate your recommendation. Our team at the Orpington branch, especially Dario, strives to provide the best customer service. Thank you again for your kind words! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat bunch of guys, offering a helpful and friendly service, making what is a stressful time of selling a family home, much more palatable. We bought, and then sold (12 years later) our property through this honest and trustworthy business. Thanks for getting us over the line.
Thank you so much for your kind words! It was a pleasure helping you sell your family home and we're glad we could make the process a little less stressful for you. We appreciate your continued trust and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAfter an aborted purchase which lasted almost a year with a sub standard estate agent we purchased a property via Alan De Main in Locksbottom. Both James and Lisa couldn't have been more helpful. I would highly recommend.
"We are thrilled to hear about your positive experience with our team at Alan De Main in Locksbottom! Providing exceptional service to our clients is our top priority, and we're glad we could assist you in finding your dream property. Thank you for your recommendation, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
2/5
GoogleI would tag this agent as poor and is well deserved. The 2 stars are earned for the slightly above ceiling price achieved, but there is much more to earning the full 5 stars than just the sales price…... they loose stars because of; From the very start, the overpromising and a typical estate agent sales pitch and iPad presentation. Very smarmy and over the top. The sales person said we would have contact with him for the entire process of the property sale and also he said, we aren’t like their competitors. He said “with competitors you’ll speak to the main man to start with but then have to deal with anyone who answered the phone and we’re not like that”. It transpires they do exactly that… we never spoke to him again or received any emails for the entire 6 months it took to complete. The agent who showed buyers around our property blatantly lied as our Ring cam footage picked up her repeatedly saying to potential buyers that we had a south facing garden. We didn’t and not close. The progressive/ progressions “team” or as it turns out, one person, loved to state her 30+ years experience but, if there is anything out the norm (which there wasn’t) was met with “I’ve never experienced that before”. You also get the strong feeling that they support the buyer more than the seller (who is actually paying them) to keep the sale going, showing lack of support for you the seller. Overall a poor service with staff that are reactive instead of proactive and that give off the typical estate agent vibe. I would never recommend them. FYI their “standard” 1% fee that “everyone” is asked to pay, is negotiable. If they don’t agree to a lesser fee, go the competitor nextdoor. They also try and charge you on top of this fee for AML checks that they want. Other agents cover this (I’ve checked). If they want it, pay for it. You’ll be paying for this again with your solicitor.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleIt was a long road with a number of Ups and Downs but when a Buyer pulled out, the team didn’t give up. We continued on and today the Exchange happened! Thank you team!
Thank you for your kind words! We are grateful for your support and glad we were able to overcome the obstacles together. We are dedicated to serving our customers and are thrilled to have helped make your exchange a success. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleGood communication. Professional service.
Thank you for your positive review! We take pride in our strong communication and professionalism to ensure our customers have the best experience possible. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExceptional throughout! From initial viewing to completion, both Thomas and Carina have been exceptional. The team were very attentive and patient throughout, resulting in a perfect experience in securing my first property. If you are searching for a property in the area, this team will deliver! Highly recommend Alen De Maid Chislehurst and once again, a huge thank you to Thomas and Carina.
Thank you so much for your kind words and for choosing Alen De Maid Chislehurst to help you secure your first property! We are thrilled to hear that Thomas and Carina provided exceptional service and made your experience a perfect one. We truly value your recommendation and look forward to continuing to serve you in the future. Kind regards, Lucy Mawer, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
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