Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe had a great experience selling our home with Alan de Maid. The team were professional, proactive and kept us well informed throughout the process. Communication was clear at every stage, and they worked hard to keep things moving, especially as we approached exchange and completion. We’d happily recommend them to anyone looking to sell.
James · 2 April 2026 · Alan De Maid Orpington
Agent replied · 11 October 2026
Thank you for your kind words! We are thrilled to hear that you had a great experience working with our team at Alan de Maid. It was our pleasure to keep you well informed and make the selling process as smooth as possible. Thank you for recommending us, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlan de Maid has been amazing in helping us to sell our property. David and his team were amazing. They were professional, supportive and helped to make the process very smooth. I would highly recommend Alan de Maid services and I happy give them a five rating.
Sher · 2 April 2026 · Alan de Maid Orpington
Agent replied · 11 October 2026
Thank you for taking the time to share your positive experience with Alan de Maid! We are thrilled to hear that our team provided you with excellent service and made the selling process smooth for you. It was a pleasure working with you, and we truly appreciate your high recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery nice and professional team.
Boyang · 2 April 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRyan was great to work with when selling our house. He kept us updated throughout, was always quick to respond, and made the whole process much less stressful.
Antonia · 2 April 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear about your positive experience with Ryan. It's our goal to make the home selling process as stress-free as possible and we are so glad he was able to achieve that for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRecently sold my parents property with Alan de Maid very helpful and professional, would use again.
Karen · 26 March 2026 · Alan De Maid Orpington
Agent replied · 11 October 2026
Thank you for trusting us with the sale of your parents' property! We are glad to hear that our team was helpful and professional throughout the process. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service by Richard and the team. Got a better price then what i was recommended by other agents. The whole process pleasant.
Waleed · 25 March 2026 · Alan de Maid Beckenham
★★★★★ 5/5
GoogleRight from the first contact everyone was helpful, taking time to understand our needs and referring us to the most appropriate colleague. Richard was superb in leveraging his connections, and then tenacious in getting our sale across the line. Thank you to the whole team.
Private · 25 March 2026 · Alan de Maid Beckenham
★★★★★ 5/5
GoogleDavid and the team gave a 10/10 service from beginning and to the end! Kept us updated throughout and checked in when needed. Transition was seamless and I will be using these guys for any future purchases and sales.
Thank you guys
Ashley · 19 March 2026 · Alan de Maid Orpington
Agent replied · 16 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRena was amazing and helped us through each stage of the purchase. Any questions, extra viewings and problems that we had she was always on hand to help. She recommended using Laurence as a mortgage advisor and he was also excellent. They are a great company and can help with all of the facets involved in purchasing a house, would highly recommend!
Mr · 18 March 2026 · Alan de Maid Beckenham
★★★★★ 5/5
GoogleI couldn’t be more happier with the care and attention Alan De Maid have given me whilst purchasing my new property in West Wickham. Connie, especially was so on the ball with every process along the way and kept me informed. Lovely personal touch much appreciated
Patricia Stagg.
Patricia · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 17 April 2026
Thank you so much for your kind words, Patricia! We're thrilled to hear that Connie provided you with exceptional care and attention throughout your home buying journey. It's always our goal to provide a personal touch and keep our clients informed every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently completed my purchase through Alan De Maid and couldn’t be happier with the service I received. Hannah truly stood out from other agents I’ve dealt with - consistently transparent, professional, and reliable throughout the entire process. What you see is what you get: honest advice, clear & efficient communication, and no hidden surprises. Thank you Hannah & the wider team for being so kind & making the process as smooth as possible!
Sonia · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 17 April 2026
Thank you for choosing Alan De Maid, we are thrilled to hear that Hannah provided exceptional service throughout your purchase! Our team strives to be transparent, professional, and reliable, and we are so glad this was reflected in your experience. We appreciate the kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery disappointing service. We booked a house valuation and my wife took a day off work to be home for the appointment. The agent did not show up and there was no call or email to explain. Extremely unprofessional and a complete waste of our time.
Gabriele · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 17 April 2026
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAndrea supported us from the first viewing through to completion. She was friendly, professional, and always willing to answer our questions. We appreciated her help and guidance throughout the process. Thank you!
Jai · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 17 April 2026
Thank you for your kind words, we are so happy to hear that Andrea provided you with a positive and supportive experience during your home buying journey. Our team takes pride in providing our clients with exceptional service and we are grateful for your feedback. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWonderful! Hannah has been helpful with our property search so far, we are still getting to know the area so her knowledge is really valuable
Sophia · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 17 April 2026
Thank you for your kind words! We're so happy to hear that Hannah has been helpful in your property search and that her knowledge has been valuable to you. We look forward to continuing to assist you in finding the perfect location for your needs. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould highly recommend Alan de Maid in West Wickham, thank you to the team for all your help!
Sarah · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 17 April 2026
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google*At clients request*
“It was an absolute pleasure and the service was second to none, and a wonderful professional friendly experience from Alan de maid estate agents West Wickham.
I re marketed my property with Alan de maid after my alleged chain broke after being under offer for over 3 months with another agent.
I came under offer after Alan de maid introduced a first viewing from a lovely couple 5 weeks back, today we exchanged contracts.
Can’t speak highly enough of the team.
James · 17 March 2026 · Alan de Maid West Wickham
Agent replied · 15 June 2024
We are thrilled to hear that your experience with Alan de Maid was exceptional and resulted in a successful sale of your property. Our team takes great pride in providing top-notch service and we are so grateful for your kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlways very helpful; they answered any questions and, as it was our first time moving after 47 years, the team was friendly and very supportive. Thank you!
Lisa · 16 March 2026 · Alan De Maid Orpington
Agent replied · 16 April 2026
Thank you for taking the time to share your experience with us! We are thrilled to hear that our team was able to make your first move in 47 years a smooth and positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a very good experience with Alan De Maid Orpington. They had a good selection of houses of the sort we were interested in and very flexible in arranging viewings- notably at short notice when we were going away the next day. They were also good and responsive communicators with friendly efficient agents. All round good people to deal with
Stephen · 16 March 2026 · Alan De Maid Orpington
Agent replied · 16 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleWe met several estate agents during October / November 2025 with a view to putting our house on the market and taking their guidance on pricing and timing.
After an impressive sales pitch we decided to go with Alan de Maid in Locksbottom.
Things moved quickly with agreement signed and then photography arranged, pricing and timing we took their full advice, that is where things started to go really slowly and wrong.
From the moment of signing the contract onwards i often had to chase for updates, I was only looking for a weekly chat or email just to sense check where we were at as obviously we had our eye on properties we wanted to purchase too.
Often waiting 2/3 days for a reply or returned call, plenty of promises given every conversation and loads of examples of what else they are selling to assure us the market is moving.
After 8 weeks with one viewing I suggested a price reduction and asked their view on the level, they said good idea and suggested a new price I accepted and away we went with more promises the viewing would materialise.
In the end we had just the one viewing in 12/13 weeks, the family came back twice in a week but opted for another property just before Christmas so not a single viewing in January or February. Even getting any meaningful feedback on that was incredibly hard.
Overall it has been a hugely disappointing experience and one I will regret, so many assurances given that things would improve and so little activity. It felt like they were desperate to list the property to hit in internal targets but once they called their client list it just sat on rightmove with no other action.
I had to chase to get it shown in their window and for some reason they were unable for the whole contract period to show it at the correct location on their website.
No doubt this is not representative of everyones experience with Alan de Maid as they have been around a long time but it is ours, at no point did we do anything other than agree with every aspect of the process and listing that they reccomended so on this occasion it is on them.
Phil · 16 March 2026 · Alan de Maid Orpington
Agent replied · 16 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleService very good!
CHEN · 16 March 2026 · Alan de Maid Orpington
Agent replied · 16 April 2026
Thank you so much for the positive feedback! We are thrilled to hear that our service was able to meet your expectations. It is always our goal to provide the best possible experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a very positive experience with Alan De Maid. James was my primary point of contact, and I could not recommend him more. James was extremely helpful, professional, and responsive throughout the process. James kept me well informed at every stage and he was always quick to answer any questions.
Lisa was also very friendly and professional!
I would definitely recommend this agency to anyone looking to sell, buy or rent a property.
Lucy · 16 March 2026 · Alan de Maid Orpington
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team at Alan De Maid, Locksbottom. James and Lisa are valuable members of our team and we are glad that their professionalism and helpfulness shone through during your experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have had the pleasure of being introduced to properties by Alan deMaid in recent years and have been very impressed by their friendliness and professionalism. I would go so far as to say that James Driscoll is one of the best agents I have ever dealt with.
Trevor · 16 March 2026 · Alan de Maid Orpington
Agent replied · 16 April 2026
Thank you for the wonderful review! It means the world to us that you have had a positive experience with Alan de Maid and our team, especially James. We pride ourselves on providing a friendly and professional service. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJames, Philippa and the team have just sold my mother's house.
They have been progessional throughout from valuation to completion. These guys really do "sell" your house rather than lots of agents who are just order takers. They take time and have a personal interest in the process, communicate consistently and follow it through continuously to keep the chain together and moving and smoothing any bumps or issues that arise. I would highly recommend them always as your first choice of Estate Agent in the Farnborough / Orpington areas. Thank you guys wholeheartedly for your outstanding service.
Amanda · 16 March 2026 · Alan de Maid Orpington
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that we were able to provide outstanding service and help sell your mother's house. At our agency, we pride ourselves on being more than just order takers and truly caring about our clients' needs. It was a pleasure working with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBuying a house is a daunting experience however David made the process so smooth, simple and helped it remain an exciting expirience with his excellent communication and flexibility. At first when he said he responded to messages 24 hours of the day, we thought he was joking. He in fact was not joking when we sent emails throughout the night. His knowledge of the area is excellent, and gave us some peace of mind about moving somewhere completely new. Thank you David for helping us buy our first home!
Amber · 16 March 2026 · Alan de Maid Orpington
Agent replied · 11 October 2026
Thank you so much for your kind words! We're dedicated to making the house buying process as smooth and exciting as possible, and we're thrilled that we were able to provide excellent communication and flexibility. It was a pleasure working with you and we're so happy we could help you find your first home. Kind regards, Lucy, Customer Feedback and Support Team
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