Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleRecently completed the purchase of my first home with Imogen at the Bromley branch. Everything about the handling of my purchase was brilliant for start to finish, even when there was annual leave approaching Immy made sure that there was appropriate cover to ensure no question went unanswered and that the sale progressed swiftly. Having had a property fall through previously she went above and beyond to keep me informed and make sure I had every assurance along the journey. Thanks so much for all your hard work Immy! What had taken me 6 months and failure via another failed sale was completed within 6 weeks on a new purchase with Immy’s help!
Danielle · 11 July 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
We are beyond thrilled to have been able to assist you in finding your dream home! Thank you for your amazing review and we are so glad that Imogen and our Bromley branch provided excellent service throughout the entire buying process. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlways really happy with Bee, Tanya, Oliver and Scott's service, happily recommend
Anthony · 11 July 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
"Thank you so much for taking the time to leave us this wonderful review! We truly appreciate your kind words and are thrilled to hear that you are always happy with our team's service. We are grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI cannot thank Bee enough for guiding me through the process to find my home. Bee is extremely informative, kind and professional. The entire process was easy from start to finish. I would highly recommend Alan De Maid in Bromley to anyone looking for a new home. Thank you so much, Bee. If I need an estate agent again in the future, I will be giving Bee a call.
Ayse · 11 July 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 12 June 2024
Thank you for your kind words! We are thrilled to hear that Bee provided you with such a positive experience while finding your new home. We take pride in making the process easy and stress-free for our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe ADM team were great throughout the entire process, keeping us regularly updated at all times. Their proactive - but not pushy - approach is to be commended. I have no hesitstion in recommending this estate agency. Well done James and Hannah - and thank you!
Susan · 11 July 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you so much for your review! We are thrilled to hear that our team made your experience a positive one. It was our pleasure to assist you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust completing on a sale with Alan de Maid West Wickham and I highly recommend them. James and the team went above and beyond, nothing was ever too much or a problem, they were always quick to respond and solve everything as it came up. Thank you for taking the stress and saving my sanity!
Melanie · 11 July 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you, Melanie, for your wonderful review! We're thrilled to hear that James and the team provided you with customer-centric support and reliable service throughout your sale. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you Alan De Maid WW. After a roller coaster of a journey we were so happy to have bought through you guys. During the purchase process each and every team member has gone above and beyond. The empathy, communication and approach has been 5*. We didn't need to chase you constantly, you were proactive at all times. We wish the team at ADM all the best and we will recommend you to our friends and family in and around WW if they are ever looking to sell and/or buy!
Gemma · 11 July 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you, Gemma, for your wonderful review! We're thrilled to hear that our customer-centric approach and proactive support made your journey enjoyable. Your kind words will be shared with the team, and we truly appreciate your recommendation to friends and family. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMoving house after 30 years was daunting but Alan de Maid helped things go quickly and smoothly.
From first seeing our new home and moving in took less than 2 months, that only happens if the Estate Agents are on the ball and actively managing the process. Alan de Maid were.
Would I use them again or recommend them? Most definitely Yes.
Richard · 11 July 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
We are so happy to hear that our team at Alan de Maid helped make your move a smooth and stress-free process after 30 years! We take pride in actively managing the process for our clients and are thrilled to have your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a great experience especially with Amir. He was very helpful and considerate.
Uche · 11 July 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
"Thank you for taking the time to leave such a positive review! We are thrilled to hear Amir provided you with helpful and considerate service. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience in selling my flat with Alan de Maid who I also bought through. Tom was excellent in keeping me in touch throughout the process
Munsoor · 11 July 2026 · Alan de Maid Chislehurst
Agent replied · 11 October 2026
Thank you so much for your kind words and for choosing Alan de Maid again. We are thrilled that Tom provided you with excellent service during the selling process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe found a flat and my husband was very ill in hosp tom at chislehurst was fantastic help me do all the paper work help every step of the way
And it was so quick a leasehold take a long time usely we was all done in 8 weeks and solictor recormented was out standing too
They was all so good and helpfull everystep of the way thank u all
Barbara · 11 July 2026 · Alan de Maid Chislehurst
Agent replied · 11 October 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
★★★★★ 5/5
GoogleThomas was professional and helpful throughout the process of selling my house.
R · 11 July 2026 · Alan de Maid Chislehurst
Agent replied · 11 October 2026
Thank you for sharing your positive experience with us, ! It's our pleasure to provide professional and supportive service during your house selling journey. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlan de Maid in Chislehurst have been fantastic from start to finish. Thomas Kenny in particular made the whole process genuinely easy. He was a great communicator and stayed responsive to everything we threw at him, whether that was a quick question or a last minute viewing request. He was always available when we needed him and kept us updated at every stage so we never once felt left in the dark. A thoroughly professional agent who clearly knows his stuff and someone we would happily recommend to anyone buying or selling.
Clare · 11 July 2026 · Alan de Maid Chislehurst
Agent replied · 11 October 2026
We are thrilled to hear about your positive experience at Alan de Maid in Chistlehurst. Thomas Kenny is a true asset to our team - his exceptional communication skills and dedication to our clients are qualities that we value greatly. We are grateful for the opportunity to work with you and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotI called and messaged the locksbottom…
I called and messaged the locksbottom branch of Alan De Maid all day and they never answered the phone or replied to my messages on 6th July 2026, you would think they wanted to sell properties wouldn't you?
Badminton · 6 July 2026 · Alan de Maid West Wickham
★★★★★ 1/5
GooglePoor service they book appointments and don’t coordinate with vendors and just use afraid we can’t help and vendor disappear don’t open the door
Paresh · 11 June 2026 · Alan De Maid Orpington
Agent replied · 11 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleReally good experience working with the Orpington team of Alan De Maid. Everyone has been so helpful and friendly.
Sharon · 11 June 2026 · Alan De Maid Orpington
Agent replied · 11 October 2026
Thank you for your kind words! We strive to provide excellent service and it's always a joy to hear when we've succeeded. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExtremely pleased with the services of Alan de Maid (Orpington branch) for my recent house sale. They were knowledgeable about the local property market and gave consistently sound advice. Even when there was some complexity in our house chain (as there can be sometimes), James, Caleb and the team were calm, professional and communicated effectively throughout, always focused on my interests. Would thoroughly recommend.
Richard · 11 June 2026 · Alan De Maid Orpington
Agent replied · 11 October 2026
Thank you for taking the time to share your positive experience with Alan de Maid's Orpington branch! We are thrilled to hear that our team provided knowledgeable and professional service throughout your house sale, even during complex situations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service from Alan de Maid Orpington. The team were superb from start to finish. Unfort. the bottom of the chain broke but Matt kept the top of the chain together, along with keeping me informed & chasing various parties when needed. Always friendly, helpful, efficient & professional - great job all of you!
Terri · 11 June 2026 · Alan De Maid Orpington
Agent replied · 11 October 2026
Thank you for your kind words! We're so glad to hear that our team at Alan de Maid Orpington provided you with excellent service. It's always our goal to keep our customers informed and make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just completed on a property purchased through Alan De Maid and had a great experience. Immy was fantastic throughout the whole process and was always avaliable to answer any questions or concearns I had, always with quick responses and a friendly attitude. I would definitely use them again and would highly recommend!
Sam · 11 June 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
Thank you so much for your kind words! We are ecstatic to hear that you had a great experience. Our team prides ourselves on providing excellent service and we are glad that it showed during your property purchase. We look forward to working with you again in the future and appreciate your recommendation.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery happy with my experience of buying with Alan DeMaid and especially my communication with Ryan at the Bromley office who was great from the start to the end of the process.
Stubley · 11 June 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with our team, especially with Ryan. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRyan was great to work with - knowledgeable and responsive. Highly recommend!
Barry · 11 June 2026 · Alan de Maid Bromley (The Old Municipal Buildings)
Agent replied · 11 October 2026
Thank you so much for your review, we're thrilled to hear that Ryan provided knowledgeable and responsive service! We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have recently completed on my property and wanted to thank Hannah for her professionalism and experience in helping me buy our dream home. There were some bumps in the road but with Hannah's vast experience she expertly progressed the sale through to completion for us. We have dealt with a few agents in the past and Hannah and the whole team at the West Wickham branch were friendly, helpful and highly experienced it wouldn't have happened without them.
Diane · 11 June 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you for trusting us with your dream home! We are so grateful for Hannah and our entire team for their professionalism and expertise in guiding you through the sale. We strive to provide a top-notch experience for all our clients, and we are thrilled that we could make your home ownership dreams a reality. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google*Recently received this lovely review from a purchaser that has said she is happy for us to share* I couldn't be happier with the service I received from Hannah at Alan de Maid. She really was instrumental at getting our purchase through as quickly as possible. Would highly recommend.
Many thanks,
Melissa
A · 11 June 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJames and Hannah at Alan De Maid were super helpful in getting us over the line to exchange and complete on our purchase in West Wickham. Hannah made the sale and James pulled out all the stops to do the deal. We would strongly recommend the team at Alan De Maid WW. They were 5*
Anna · 11 June 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe completed the sale of our house via Alan De Maid (West Wickham) following what was a stressful, rollercoaster sale experience.
James, Andrea, Hannah and Connie could not have done more to get our house sold.
From initial marketing, viewings, securing a completed chain and ultimately getting the sale 'over the line', ADM were there every step of the way - going above and beyond dealing/chasing solicitors and involved estate agents. They were always there to support us throughout the process.
The team, led by James, were professional, always kept us informed and responded positively to our phone calls - which proved reassuring during the ups and downs of the conveyancing process.
Thank you ADM 👍
Highly recommended.
Richard · 11 June 2026 · Alan de Maid West Wickham
Agent replied · 11 October 2026
Thank you so much for taking the time to write this amazing review! It was a pleasure working with you and we are thrilled that we were able to make your sale experience less stressful. Our team at Alan De Maid will always go above and beyond to ensure a successful and smooth transaction. Thank you for trusting us and for the high recommendation. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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