Trusted Agent profile
★★★★★
1,182 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,182 reviews on three platforms, rated 4.8 out of 5 overall.
1,167
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
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Alan de Maid's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI was very impress with the services and how simple they make it look The staff were amazing and am happy to recommend them
Thank you so much for your kind words and recommendation! We strive to make our services as efficient and hassle-free as possible while providing exceptional customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe received an excellent service from the whole team at Alan de Maid West Wickham. They were respectful, knowledgeable and gave excellent advice throughout our sale process. Thank you!
Thank you for taking the time to leave us such a positive review! We're thrilled that our team at Alan de Maid West Wickham was able to provide you with excellent service and helpful advice during your sale process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service and lovely people, such a joy to deal with. My sales lead Thomas was always proactive and communicative. I would highly recommend Thomas and Alan De Maid.
Thank you for your kind words! We always strive to provide excellent service and it's great to hear that you had a positive experience with Thomas and the rest of our team at Alan De Maid. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotVery poor experience as landlord
This agency "managed" my house rental very poorly with no push for any rent increase over 8 years+ and no on-site visit during this whole period despite being a contractual obligation, probably due to agency being extremely lazy as well as corruption for having some form of relationship with my tenants. I strongly recommend you avoid using this agency.
5/5
GoogleAlways used Alan de Maid for buying and selling over the last twenty years. Can't fault the team at Orpington. Highly recommended!!
Thank you for your loyalty and kind words! We are thrilled to have been a part of your real estate journey for the past twenty years. Our team at Alan de Maid Orpington takes great pride in providing exceptional service to our clients. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic experience from start to finish. There’s a reason why the majority of people I know have listed with Alan de maid. Huge shout out to the wonderful people in the office who made our experience so smooth (james, Dario, maria, Caleb and matt).
Thank you for such a glowing review! We strive to provide exceptional service and we're so glad you had a fantastic experience with our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAfter having my property listed with another agent for 3 months without any success (poor experience), changing to Alan De Maid Orpington was a breath of fresh air. James and his team communicated with me excellently, providing regular updates, and had a number of viewings lined up within the first few weeks. This led to a successful offer acceptance and sale. I could not have been happier with the service and smooth process. Thank you James and team!
Thank you so much for sharing your positive experience with our team at Alan De Maid Orpington. We are happy to hear that you found our communication and service to be top-notch. Congratulations on the successful sale of your property! We strive to exceed our clients' expectations and we are thrilled that we could be a breath of fresh air for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe sold our house with Alan De Maid. Received wonderful customer service, communication regarding viewings was perfect and timings were always considered around our availability. Wouldn’t hesitate to use Alan De Maid in the future and would highly recommend,
Thank you for choosing Alan De Maid to sell your house! We are thrilled to hear that you had a wonderful experience with our customer service and communication. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently had an excellent experience with Alan de Maid Estate Agents. The team was professional, knowledgeable, and responsive throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and made what could have been a stressful experience feel straightforward and manageable. Their local market expertise was evident, and they worked hard to achieve the best possible outcome. I particularly appreciated their friendly approach. I would highly recommend Alan de Maid to anyone looking to buy or sell property
We are thrilled to hear about your excellent experience with our team at Alan de Maid Estate Agents. Our goal is to make the process as stress-free and straightforward as possible, while achieving the best outcome for our clients. Your recommendation means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJames and his wonderful team at Alan de Maid helped to make the sale of our house completely stress free. Regular updates and brilliant customer service throughout the whole process kept us at constant ease. Would not hesitate to use them in the future! Thanks Again
Thank you for your kind words! We are thrilled to hear that our team at Alan de Maid was able to provide you with a stress-free selling experience. We pride ourselves on excellent customer service. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe searched via multiple agents but found them the most responsive and supportive. We are at a very close to completion stage and thanks to their involvement so far journey has been smooth. thanks to the entire team and special thanks to Maria & James for supporting us.
Thank you for choosing us to assist you in your journey! We are delighted that our team, especially Maria & James, have provided you with responsive and supportive service. We are excited for you to reach the completion stage and look forward to continuing the smooth process with you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad the pleasure of dealing initially with Dario first and then Caleb. I have to say there service and knowledge of selling houses is second to none. They dealt with everything and took the whole pressure of selling my house of my shoulders nothing was to much for them, They kept me updated on every step of the selling.Would highly recommend this company to anyone wanting to buy or sell a house.
Thank you for choosing our company, it was a pleasure working with you throughout the process. We take pride in providing exceptional service and we are thrilled to hear that we exceeded your expectations. Thank you for recommending us, it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe are very pleased to share our experience with Alan De Maid, they are a FANTASTIC TEAM, working together, very EXPERIENCED in presenting properties in well detailed, RESPECTFUL towards the seller and buyer in the same time; HONEST if there is an cancellation and always giving updates about feedback; very PROFESSIONAL in their role always aiming to achieve the best for everyone! We highly recommended them to any sellers or buyers in the same time! Thank you for your hard work!
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently sold my house through Alan de maid, and I couldn’t be more pleased with the experience. From start to finish, the process was handled with impressive efficiency, making what can often be a stressful time feel smooth and well-managed. The team were not only highly professional but also genuinely lovely to deal with. Their communication was clear and timely, which gave me a lot of confidence throughout the sale. Overall, the level of service provided was excellent. I would highly recommend them to anyone looking to sell their property.
Thank you so much for your brilliant 5* review! We are thrilled to hear that we were able to make your selling experience a smooth and stress-free one. Our team takes great pride in providing excellent service and we are delighted that you would recommend us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrilliant team. We bought a house through ADM Locksbottom. Phillipa kept us update with to the point updates. We visited the property three times before completion, Lisa and Phillipa arranged without any questions. Would whole heartedly recommend them. Good lot - thanks team
It was our pleasure to assist you in finding your dream home. Our team at ADM Locksbottom strives to provide exceptional service and we are thrilled that we could make the process stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAdM were very professional throughout the whole process. Their knowledge of the local housing market and ability to quickly arrange potential reliable buyers was impressive. Once the sale was agreed the management of all the paperwork and communication was exemplary and useful when potential issues, out of our command, down the short chain arose. Any queries were answered promptly Overall very pleased we chose to select AdM and many thanks to Philippa, James, Lisa and David.
Our team is dedicated to providing professional and reliable service, and we're thrilled to hear that you were pleased with our knowledge and management. Your satisfaction is our top priority, and we're happy to have assisted you throughout the entire process. Thank you for the kind words and for trusting us with your sale. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience with Alan deMaid in central Bromley. I want to give special mention to my specific agent, Bee , who was absolutely excellent and helped us to identify new property in short span. Thank you alan de maid
Thank you for your wonderful review! We're thrilled to hear about your great experience with Alan de Maid and that Bee provided you with excellent support in identifying a new property so quickly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA huge thank you to Tanya Johnson and to Bee Cemal. We have been renting out our flat for years, and they are the main reason it has been a smooth journey. They always find reliable tenants quickly and handle everything with utmost efficiency. Once again, thank you, Tanya and thank you Bee. for the exceptional service you provide. Hildegard and David Shah
Thank you, David, for your wonderful feedback! We're thrilled to hear that Tanya and Bee have made your experience so smooth and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently used Alan de Maid and received exceptional service throughout the entire process. A special thank you to Bee and Tanya, who went above and beyond at every stage. Their professionalism, communication, and attention to detail were outstanding, making the moving process for me a lot easier and smooth. Thanks so much
Thank you for choosing Alan de Maid! We are thrilled to hear that Bee and Tanya provided exceptional service during your recent use. Our team is dedicated to making the moving process as smooth and stress-free as possible. We appreciate your kind words and will make sure to pass along your compliments. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI cannot recommend Bee Cemal at Alan de Maid Bromley highly enough. From start to finish, Bee was incredibly professional, supportive, and genuinely committed to helping us secure our rental property. She went above and beyond throughout the entire process, always making herself available whenever we needed assistance and responding quickly to any questions or concerns. Nothing was ever too much trouble for her, and her dedication, patience, and hard work made what was a very stressful process feel so much easier. I genuinely believe that without Bee’s help, our rental would not have happened. Her exceptional service and commitment made all the difference, and we are extremely grateful for everything she did for us. Thank you, Bee, for all your help, you were outstanding. Paul and Hayley
Thank you so much for your kind words, Paul and Hayley! We are thrilled to hear that Bee went above and beyond to help secure your rental property. Her professionalism, commitment, and support truly make a difference for our clients. We are grateful to have her on our team. Thank you for choosing Alan de Maid Bromley and for recognising Bee's exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAlan de Maid are fab to work with. Professional, personable, and communicate well at every step of the process. Thanks to Bee, Scott and all the team.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have peace of mind that my properties are in safe hands with Alan De Maid looking after them and would have no hesitation in recommending them. I have used ADM for years and wouldn't use anyone else!
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've just finished the process of renting an apartment in London. After a whole month of unsuccessful viewings, I had the chance to meet the helpful and proactive agents of Alan De Maid, who made it possible for me to find a good place and to find it quickly. The whole process was quick and expertly navigated. I am grateful for the assistance provided by Bee Cemal and Tanya Johnson. I sincerely recommend this agency for anyone who finds apartment hunting stressful.
We are thrilled to hear that you had a positive experience with our agents at Alan De Maid! It is our goal to make the apartment hunting process as smooth and stress-free as possible for our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleImpressively organised, efficient and personable service, from the private renting perspective. Big shout out to the Bromley team.
Thank you for the amazing review! We take pride in providing excellent service to our clients and we are thrilled to hear about your positive experience with our team in Bromley. We appreciate your support and look forward to continuing to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley (The Old Municipal Buildings) has the most, with 345 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards: Alan de Maid, Beckenham won Gold; Alan de Maid, Bromley won Gold; Alan de Maid, Chislehurst won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
